Extended wait times due to not enough sales associates. Prices are higher than surrounding beauty supply stores in the area. If you know exactly what you want and price isn't an issue then this is the store for you. If you require assistance in any way you will be disappointed. read more

I came to this beauty supply store to grab one item. The cashier was busy talking with another person behind the counter. She rung up my item and I quickly paid however, Lorine never asked me for my phone number to get my reward points for my purchase. When I asked her is it customary to ask the customer for their phone number to apply to there reward points she stated she forgot to ask and I could get points on my next purchase however, what will that do for my purchase today? She responded that it was nothing she could do since the transaction was completed. I didn't address it any further and I was in a hurry but, please remind your staff to be customer focused and remember to ask the customer for there phone number for reward points. No photos just purely disgusting by the nonchalantness of the cashier read more

went To the store today and jequania was so patient and gives the best suggestions. Customer service was a 10/10!!! read more

There selection was mind-blowing. Specifically coming from Westminster. Next time I will not come with only braiding hair in mind.

Staff is knowledgeable experienced and helpful and super nice. I drive glen burnie to KC to get all of my hair care and skin products

i frequent the KC Hair outlet & salon on liberty road purchasing hair products, wigs, and makeup. I generally love this location because of the helpfu, caring staff. There is one cashier that works at that location that is generally rude, unhelpful, condescending, and uncaring. i dread going to her register when she's there, because she makes you feel like she doesn't want to help you, and why are you here. I just left out of there and I asked her what blow dryer comb should I purchase for my Silver bird blow dryer. She brushed me off like she don't know and I should just purchase the items i have in my cart. I have purchased the blow dryer comb from this location before so I asked to speak with the manager. The manager was very helpful and assisted me by looking in my account to find what I purchased before. The other cashiers will tell you if you have any savings, not this young person. I had to ask the cashier did I have any savings, then she looked and said yes $7.00. I've been a Nurse for 30 years and I take pride in offering excellent customer service to my patients. You all need to give that young lady customer service, and and client relations courses. you all are going to lose customers if you don't give this young lady more training. She's very rude. I really would like to be contacte. Frances Bedford, MSN, RN read more

This is a standard beauty supply shop. Every product under the sun is available from cosmetics and useless accessories to everything needed to have your hair laid , fried, dyed and laid (again) to the side. Didn't find the hair that I was looking for and there was no one on the floor to assist. The cashiers were so depressed acting that it made me wonder if the world was coming to an end so I decided not to ask them anything. That said I wouldn't spend a lot of time or money here. There are so many beauty supply shops to choose from but this one is prominent for the area. Prices on cosmetics were a full $3 lower for the lip gloss that I purchased so all was not in vai read more

I love this store because it has everything! They have an amazing selection of hair care products permed and naturalists. Want a wig? The right side of the store is perfect. Whether synthetic or real they have it. In addition the accessories are on point. Jewelry. Shades. Scarfs. This place is loaded. I also love that from the moment you pull up the music pumps hard while you shop. It's like you're in a club. Try out their member program because I have saved a ton. Negatives: Trying to get to KC can be horrendous during busy times. Traffic on Liberty Rd is no joke and there is no traffic light guiding you into the parking lot. You are basically at the mercy of drivers who take pity and stop, allowing you to cut in front of them. read more

KC Hair Outlet - Cosmetics & Beauty Supply Near Me - Randallstown,, Maryland

I hate coming in this store. Not one person will ask me if I need help or even say hello. I said something to the manager, explaining my thoughts about customer service hoping that an apology or something could be fixed. But she said I "should have asked for help". Lol. I only come here because it's near my job and anytime I need to pick up a product for my child this is a easy location. Honestly the store will probably have everything that you're looking for but at the same time you'll get terrible customer service. read more

After being the last one to close the store went through the door and remembered I forgot the hair gel ! Me I howl wow the hair gel and the young man on security asked if I wanted to come get it I said no you closing and kept walking he said you can come get it What! I ran back in there got my hair gel and came out with a smile Most people now days are so tired at closing the last thing they want is someone running back in after we say we closing to spent less then five dollars thank you so much great customer service. Needed the gel to make the hair do what it do! If you need some place to find everything and great customer service this be the place. read more

This is not black owned. All platforms should confirm this before listing businesses as such. Just because they sell products for our hair doesn't automatically mean they are black owned. This store has a wide variety and local but the sales associates are moody. read more

I went to this location to purchase a wig, in the process I had a discussion with the sales person. Whoever sells wigs over there on the side. We discussed two wigs, I couldn't make up my mind. So I stepped away briefly no more than a few minutes, I came back with the wig that I wanted it in hand, sat it on the counter, called for the associate, told her I changed my mind. I'm going to go with the wig I had set on the counter in front of me on camera. and she told me she would take my product up to the counter because that's a part of their process you don't take your own wigs to the counter they take it to the counter for you , I went to the counter I waited. She came right around the corner with a wig I paid for the stuff I had in hand. I left and when I finally got home I realize it was not the correct wig. I immediately called them. I immediately explained there was some miscommunication, a little small mishap and that I had the wrong product and they flat out told me that they couldn't take it back! which is even funnier because I wasn't expecting just to give the product back and get a refund. I wanted to exchange for the product that pulled to the counter, but in my face clear as day, from the associate I originally talk to, to the manager Queeni looks me dead in my face and tells me I cannot get the product that I ACTUALLY asked for! and that I HAVE the product that I am suppose to have?? Which is even funnier when I'm telling this manager clear as day out my mouth that this is not the correct product!!! I asked them several times for an exchange can I please have an exchange and they told me flat out no!! bcuz it was on the receipt the worst customer service I have ever had in my life. how do you get to messed up as a company as a business and a customer highlights that you messed up completely out of their control but you then turn around and make the customer at fault for your mistakes and then give them attitude because they won't back down from being robbed!! How do you get to for someone to buy a product that they're telling you clear as day they do not want, and is incorrect!!! They told me that I had the right product. How do you tell a guest a customer that they had the correct stuff when they're telling you clear as day they do not !! I mean argued me down then when I asked for some type of contact from the company they give me an email address. My hair needed to be down that day not the next day!!! these people then contact me the very next day after I sent this lengthy email after I threaten to go to higher authorities and told me that I can exchange the wig?!! I knew I could exchange the product yesterday the day before speaking to your manager, but she was so caught up in the fact that I made her feel stupid for not knowing how to handle this mishap, which wasn't even on me when it was there associate who brought up the wrong product to the counter. After I told them the product I want, after it was sitting on the counter after I brought the product up to the counter after I told the associate this is the product that I want, you still brought me the wrong stuff to the counter and then tell me it's my fault that I got the wrong stuff because I decided to pay and go instead of making sure I was paying the right amount. So I'm suppose to be the cashier too in this case huh?! how??? and then for your HR or your management company to come and tell me that I can exchange the wig when I knew I could've did that when I called y'all when I tried to be rational when I try to have a conversation with the manager inside of the facility !! the worst customer service ever in my life!! all of theit product is overpriced and the associate are held to any accoubtablili not even the managers. The manager has no common sense the associates don't listen clearly because they tell you what you want instead of you actually buying what you want. And the higher up of management doesn't take out the time to truly resolve your issue. They'll say they did research and only talk to their employees never contacting you our running cameras to get a full understandin. They just side with their side and give you some lackluster feedbac. I will never utilize this place and anybody that I know who goes there from hairstylist and owners, I will let them know about this experience and about the manager Queenie and about how their management team decided to handle my problem the next day , knowing that it could've been resolved the day of this place can go to hell and the managers with it.! read more

I'm a professional hairstylist and have been a patron of this store since they first opened and have always had a pleasant experience until yesterday. I was in dire need of a dryer and bowl and the manager stated they don't give prices over the phone. I stated I wasn't driving and didn't want to come if it wasn't in my budget. He refused. I'm grateful for the girl that answered tho. Needless to say I will not be returning. I don't understand why a price couldn't be given, its a product. I asked would the price change by the time I got there. We need more black owned beauty supply stores - the treatment of us is deteriorating when we are the only ones that patronize these stores. read more

Heavy weight girl with a short blond hair cut messy clothes tie die pants on camera yelled and embarrassed me telling me if I had money I wouldn't have to exchange or return a expired item. I had purchased this item 3 minutes prior noticing that it was expired. She told me just buy another one. Ma'am it is the total principle of me coming here out of convenience to support KC hair outlet. I was treated like trash and the rest of the employees just tried to mind their business they knew she was being petty. I would much rather purchase what I need from somewhere else knowing this is how they conduct business. I have nothing to prove to her and her ignorance for customer service yelling with me in the front of the store. Ghetto. I would warn you if you want to shop here if you see her and you have a problem there won't be a resolution. Stores like this will never succeed past the neighborhood. read more

Last Saturday, while shopping for wigs, a human error happened with my purchase. Although I ended up spending more than I intended, what started as a disastrous experience ended really well. The ladies at the wig department went above and beyond to fix the issues. I appreciate your honesty, accountability, courtesy, and diligence. Thank you for your excellent customer service! read more

I cannot get with a company or organization that's not transparent about their goods and services. I called to verify an item was in stock and was curious about the price before heading to pick it up. I was told "we don't disclose prices over the phone". What happened to customers making an informed decision? I am not with it! I will avoid patronizing this store in the future. Bad for them because I was a regular customer. read more

What does this mean, you ask to see a certain restaurant and the answer comes up "this is the best steakhouse" you need to change, if this is indigative of your app i won't use again read more

They have very good beauty products. I love that I can come in for whatever product I need for my hair and they will have it but the reason I gave them 2 stars is because of the hair they sell. It is very bad, at least in my experience. I bought 4 bundles of 22'' and had them installed a couple of days later and immediately they started tangling up after I got my hair done. I thought it may have been something I did that may have cause it so I just brushed the tangle out and went along my way but it kept happening! Everytime I brushed it out, the hair would shed like crazy! I went to the salon a few days after and they told me this was very bad hair and I need to have it taken out immediately. When I did get it out, it left my hair a painfully tangled mess. In short BEAUTY PRODUCTS=GOOD WEAVES=AWFUL read more

Nice selection, they literally have a everything from high end brands to cheaper hair options...clean, staff is nice and super helpful

Just left store and came back 5 mins. I walked in asked for assistance the young lady helped me in the isle told exactly what I wanted and another employee told her also. Which all employees was pleasant. Went back to the store had too wait 15 mins for a manager to come after the cashier had to find her. She tells me it was open so I couldn't exchange for the one I wanted. If all employees was trained for the product they sell. I wouldn't had this problem. But it was crazy employees open the other one I wanted ripped thhe package but i bet they going to sell that one. Told me I should have known that it wasn't the right one. If I know the product I wouldn't had asked for help. That one was 8$ and tHe new one was 4 plus additional items. I come to this sTore every time I come in town once a month or items sent to me. It wasn't abt the money. But im nt going to go back and forth with her because she dnt want to work. I work with customers and in corporate this is not how a business that care about customers. Especially when it wasn't the customer fault it was her employee that she didn't train correctly. So i dnt blame her. But poor management. Especially when it looks like a dome cap in the back. read more

KC Hair Outlet - Cosmetics & Beauty Supply Near Me - Randallstown,, Maryland

This is the best place to come for all your beauty needs. I visit this place a lot in fact I was just there yesterday after the movie; sorry I don't have any pictures was in a hurry but that's just it I was in a hurry but instantly slowed down when I came in here. I came here for one thing and I came out with more than what I had hope to buy. This is a beauty superstore! !!!!! with rows and rows of supplies that can help you look and maintain your best and the staff are always eager to assist. It has a laid back vibe with nice music as you shop. They are reasonable for everything my family has purchased. take a day and visit :) read more

I called to get a wash and blow dry and the girl replied "I'm not taking anybody else tonight I still have 2 people in here ". Didn't give me a price or try to set me an appointment read more

This is the best hair store I've ever been to. The girls there are very informative. I noticed that the prices for wigs were a bit high but if I was in a rush I wouldn't hesitate to purchase one from here. They also have a good selection of makeup brands that you can typically only find online (sigma &morphe). It was nice to see those products in person. I live near Towson but would travel to this store anytime! read more

I love this place. I've gone to other stores lookin for a particular product and can never find it but I can always find it here

I have been a loyal patron of this store since it first opened. Today I came in a little after 7pm one of the workers was standing at the door as soon as she seen me come in she yawn then stated "ugh I'm counting down the time I can go". She proceeded to frown and walk away. Be advised I was not greeted at all. Once I came to the register I was rung up by a lady name Jessice who not only didn't greet or smile at me but once I informed her I had a rewards program and can I give her my number, she stated very very nasty "Go ahead" I was taken back by the rudeness so she said "Go ahead" slightly louder the second time. Needless to say I won't Ever be in there. They truly have lost a loyal customer who have spent too much money in there over the years to be talked to as if I was beneath them. read more

Very well informed sales people. I don't live in the area, so I was very hesitant to travel that far. But after talking to the manager, I think he was the manager. It doesn't matter whom he is/was, because he was surprisingly well educated on the product I wanted to buy. When I arrived at the store, I founded the salespeople to be just as informed as he, maybe a little bit more. The salesperson (Bree) that waited on my client and I was extremely helpful. She took the time to explain to my client, what she needed to do after purchasing the product. I have been a cosmetologist for a number of years, but I have never been in a store were the sales people are so knowledgeable. A week ago or so, I called the store to asked a question about a product, I had not purchased at that store. The young lady I spoke to (Destini) was extremely helpful, too. Will I patronize this store again? Yes I will, if I am in that area. I have and will continue to tell family and friends about this store. read more