John Steirwalt and Chris Newman have great integrity and thoroughly enjoy what they do. I purchased…read morea vehicle checking out from top to bottom driving it all day. 1.3 miles after signing for the vehicle it had over heating issues! True to their words of "we look out for our customers. We dont want to sell you one car and you hate us. The goal is to go above and beyond for every customer every time no exceptions. That way we know you're taking care of and we can earn your business in the future". Gateway made certain the issue was corrected, placing the customer first. This was totally unexpected, considering this was a used vehicle. Thank you John and Chris!

My 2015 EOS was towed while I was in Sturgis. When I picked up my car, the engine light was on. I…read morecontacted liberty in Rapid City and talked to a wonderful service man. He told me to stop by on my way home and he would hook it up to the computer and check things. When I arrived at the dealership, he was there and did a scan on my car and gave me some valuable information, but said I would be OK to drive home. Then to contact my dealership when I got home. When I asked what I owe him, he said nothing. I can't remember when I received such good and pleasant service. I would recommend calling that VW service number if you need any advice

Customer service in the service department has been extremely disappointing…read more I brought in my 2020 Tiguan for an oil‑consumption issue (losing about a quart every 800 miles). I dropped it off on Monday and was told it would be in the shop by Wednesday or Thursday. By Thursday afternoon, I still hadn't heard anything, so I called for an update. They told me it hadn't been looked at yet but would let me know when it was. I asked whether I should make an appointment and was told it wasn't necessary. When I called again Friday, they said it had been in the shop but the technician hadn't finished testing. I never received a single status call or text. When I mentioned I wasn't getting their text updates, they just shrugged. On Monday, they told me my oil was full and therefore there was no oil‑consumption problem. I explained that I had topped it off before bringing it in because I don't drive around low on oil. Only then did they agree to continue testing. After 11 days, they said they found nothing wrong. When I asked about the excessive vacuum at the oil breather cap, they dismissed it as "not a problem." Then they handed me a $170 bill for their "inspection" and tried to upsell me on brakes, a tire rotation, and transaxle fluid service. I declined. Overall, the lack of communication, the dismissive attitude, and the upsell attempt after nearly two weeks without answers were unacceptable.

**We are going to State's Attorney about a condemed car!…read more My fiance bought a chevy from Auto King located on Haines Avenue 2 weeks ago. My fiance is a young Native American (don't know if that had anything to do with some of the way he was treated) working hard by working a full time job and going to school full time. He trusted this business to help him as on their website they state they sell quality, reliable vehicles. He knew it was a used car so some small issues were expected and we took it in to have the AC fixed the first week we had it. The mechanic informed him this vehicle was not drivable and he was lucky he didn't have a bad wreck or was killed driving this vehicle as the rear axel was completely erroded and technically was not even connected to the vehicle. It could have come off at any moment. The car was pretty much totaled. We also had a second opinion, same thing, car was not drivable and severely dangerous in the state it was in. We have plenty of pictures and video! He contacted the dealership and informed them of the issue. They stated he bought the vehicle as is and they were not responsible for it. The scary thing was he test drove this vehicle like this and could have been killed as the wheels and axel weren't even connected! How would someone know their life was in danger test driving a vehicle? Should probably get ahold of this business's insurance provider and let them know that they are letting the public drive dangerous vehicles where the whole back axel, breaks, and tires could fall off while driving and severely injure or kill someone! We reached out to the dealership and were informed that they buy these vehicles at auction and don't have them checked by a mechanic and don't even do a car fax on them and it is a possibility there could be something wrong but that is the responsibility of the buyer to identify. Yet they want to sell these cars for full retail price! After much discussion and pressure to do the right thing, we were able to get the owner to agree to give a $3000 credit for another vehicle on the lot since he was out thousands of dollars due to her selling him a vehicle that was completely totaled and not even safe to be on the road for full price! Luckily nobody was killed! Yesterday he went and looked at two of their other vehicles. One vehicle that the mechanic looked at needed a new engine. The second vehicle needed close to $3000 in repairs. We went back to the owner and asked if she would at least give another $1000 off if we took the vehicle to help cover some of the repairs to meet half way at least to make this nightmare end. She would not agree to it at first saying that she makes no money off her vehicles and it isn't her problem. We had to use threats. This business has no integrity. After discussing it, we decided we would cut our loses and not take any of their vehicles as ALL 3 of the ones we inspected had major repairs needing thousands of dollars of work (the first one CONDEMED, see the pics!) He would have to consolidate a loan to pay for another vehicle plus his salvaged one plus thousands of dollars of repairs for another Auto King vehicle. Their website states "we only carry quality reliable vehicles ". A vehicle with a malfunctioned broken axel and tires not even connected to the vehicle is not reliable....that's not even normal repairs needed on a used car, that's a totaled vehicle that had to go straight to the salvage yard!!!

From the owner: Auto King of Rapid City specializes in putting great people into great cars. This is our mission…read more We change lives with our car buying experience.

If there was an option for negative stars, Granite Motors would deserve it…read more We brought our daughter's 2016 Buick (with give or take 75,000 miles) into their service department because the check engine light kept coming on. The service writer told us the turbo was the problem and that it was covered by warranty. We were shocked, so we asked THREE different times if he was certain. Each time, he confidently reassured us it was covered. Based on that guarantee, we agreed to move forward and even requested pricing on additional maintenance. By Monday, after hearing nothing, we called--only to be told: "You're going to be upset with me." Suddenly, the story changed. Now the turbo wasn't covered. The excuse? He "fat-fingered the VIN number." This wasn't a one-time slip-up; it was repeated misinformation given three separate times. That's not just sloppy--it's outright negligence. Even worse, the service manager and dealership manager admitted fault, yet the best they were willing to offer was a measly $230 off labor. Then, instead of making things right, they started avoiding us altogether. At one point, their response was literally: "Well, you're more than welcome to come and get your vehicle as we don't have to do the work." That statement sums up the culture at Granite Motors: zero accountability, zero integrity, and zero respect for customers. They admitted fault and still refused to honor their word. That's not customer service--it's a bait-and-switch backed by arrogance. We will never do business with Granite Motors again, and we strongly urge anyone considering them for sales or service to take your business elsewhere. There are plenty of dealerships who actually stand behind their word. Granite Motors is not one of them.

Good pricing, told the salesman what I was looking for a mind they found me options. I didn't feel…read morepressured.

Ron H , no last name. Hes new. Just took advantage of my 24 year old daughter. Single mother of 2…read moreand a waitress. Asked to see used cars around 500 a month and walked out with a 26 rouge at 25% interest. Never even took her trade she has financed. Sales manager (Jason Baransky) says " if a retard comes in here and makes a bad decision we can't tell them no". Salesman asked if the car she drove in was because of " pretty girl money" beware!!

We had an amazing experience with Colten Schenbeck! Right when we walked in he was welcoming and…read morewas super great at helping me make the right choice rather than just trying to make the sale. Very accommodating every step of the way

Fred did an amazing job. My car died outside work and I had no idea what was wrong. Called Doug's…read moreSinclair and they came and towed my car to the shop. Turns out the fuel pump went out. They had it fixed and back to me in less than 24 hours! I would highly recommend them.

I've been taking my vehicles here for years. They are friendly, not demeaning, don't gouge you in…read morelabor and know what they are doing.

Plenty of parking and inventory of cars & trucks. We got good service last year so when needing a…read morechange we went to look at hauling trucks. We found clean truck and they helped get a 5th wheel hitch changed over with a local guy in time before we left. They make every step easy, Highly recommend!

HORRIBLE EXPERIENCE AT WAREING STURGIS FORD. While several recalls needed to be done on our…read moreExpedition, they wound up breaking our side mirror motor. We pointed it out before we left the dealership and Tim told us they would replace it free of charge. The service tech who looked at it was a complete jerk. We scheduled another appointment, spent hours in travel/wait time only to have them try to charge us $1500 for the repair once we were there. Tim asked if I would like to escalate the situation with management which I agreed. The manager never even tried calling back. I've owned cars since 1984 and never treated as badly as this place. STAY AWAY FROM WAREING FORD and go 15 minutes to Spearfish (White Canyon Ford - 605-642-4400).

This kudos goes to the service department at The Honda Dealership…read more On my way to Great Falls MT via Cape Cod the dreaded check engine light came on Pulled right in the service reception area, a bit weary Problem solved, back on the road in 30 minutes Could not have had better service Thank you I'm a big fan

I just called and wanted to talk about my options for a permaguard claim. Casey in service sounded…read morelike a wounded animal. "We don't take care of that". Pretty pathetic response for a service call. Do better.