brought vehicle in for a rear main seal replacement: their…read moreteam ruined my transmission and sent me on my way after collecting $3000. End up, stuck on the side of the freeway with a blown out transmission you have to pay another 4500 to someone else to fix it all their work and errors didn't stand behind anything I should sue. RUN RUN RUN DONT NOT TAKE A VEHICLE THERE!

Kirkland Transmission was the 4th repair shop I visited in my 8 month odyssey to find the cause of…read morethe noise coming from the right rear end of my high mileage '94 Miata. It had been variously diagnosed as coming from the right rear wheel bearing but changing the bearing made no difference in the sound. The most experienced mechanic thought it was a problem with the differential and others thought the transmission was to blame as it only happened in second gear at around 3000 RPM. Some shops said there was nothing wrong with it and walked away. Others just referred me on to someone else which is how I came to be on Tony's doorstep. I was beginning to think I would have to just drive it until something fell off or broke and then I would know for sure, but Kirkland Transmission came so highly regarded I just had to give them a try. With the first test drive Tony couldn't hear anything wrong either but to his credit he asked me to demo the noise. I was barely out if the lot when he said he heard it. The appointment was scheduled and an hour later the problem was fixed. The noise came from the exhaust pipe rubbing against the body of the car, but only when the harmonic vibration was amplified by RPM and motion of the car. He made a simple repair and only charged me for an hour labor. Tony never gave up and was committed to the highest standard of excellence. He even called me a week later to make sure it was fixed and that I followed through with his suggestions. What a guy!

Nicest guys ever here. Helped me with no charge after my battery died. Thank you so much…read more Kevin

Most honest auto shop I've ever come across. I tried them due to a review on Nextdoor and found the…read moreowner and associates responsive, helpful, and knowledgeable. They also stick with their quotes. They don't try to up charge you for various things. They are straight forward and it's appreciated. After going here multiple times over the last few years they are our go to shop and I highly recommend them.

I'd give it 0 stars if I could. Used their own online messaging app to ask a question and provide…read moreinformation about my car. No response for several days. Sent a ping, just in case a notification got missed. No response. Send information and questions again. No response for WEEKS. Yes, I could have called, but it was their own messaging app. Which they ignored. Or ignored me. So they will never see my business.

Usually satisfied and would normally put 4 stars - this last experience will likely not have me…read morereturning. Had a few warning codes that needed to be solved, and the most pressing issue was resolved - but it just had to include things that were not necessary to shoot the price up. The worst part is, the code that was left went unresolved and the gas cap was leaking fuel. Big problem, and I would've driven 13 hours straight with such an issue. Multi-thousand unnecessary bill and legality concern from one trip? I'll pass next time.

Chris's German Auto Service Redmond ,Washington State…read more Re: Recommendation to anyone looking for a quality mechanic To: Chris, I would like to commend Chris's German Auto Service, Inc. for an outstanding job on the 99.3 purchase project. In my experience, Chris's German Auto Service has proven to be an excellent mechanic. On this inspection, I worked closely with Chris and Troy who inspected my new purchase. Chris and Tylor attention to detail has raised the bar to a new level of excellence. The "PPI" was performed without issues. Write-up was produced quickly and completely, repairs were priced competitively and executed quickly, and requisitions were obtained on time and without revision or added expense. From manpower to materials, the schedule was managed perfectly; throughout, the "PPI" and as a result the car was delivered on time and within budget. Chris and Troy brought a teamwork approach to the job and proactively sought prompt and effective solutions to minor issues. The mechanic at the shop worked safely and produced quality work with minimal extras. In closing, I am confident that given the opportunity, Chris's German Auto Service would be a valuable asset to any new purchase "PPI" or repair required. Sincerely, Steve Scherner

I brought in my Boxster S for a motor mount replacement and the service was great. I got a warm…read morewelcome from Chris and Tyler who got my car going immediately and now my car is running much better.

Amazing Find!! Super Honest. Extremely Professional. Extraordinarily Speedy. Best Prices…read more If needed, I will be back.

Derek and his team were able to see my car for a steering issue immediately. Did not try to upsell…read moreor overcharge in anyway. Was transparent and upfront with pricing, diagnostic, and flexible in drop off/pick up time.

Came in for a coolant pump replacement. Overcharged me and refused to waive my diagnostic fee even…read moreif I committed to get the work done there. Some of the worst customer service I've ever experienced. Never go here unless you've got money to burn. They asked for 1500. I got the work done for 700 somewhere. Still had to pay 300 for their BS diagnostic fee. Don't know how their rating is so high.

Honest and qualified shop-won't do if not necessary, family owned, have used since they opened in…read more1993 and wouldn't go anywhere else. Trust Andy Hivde.

I'm so pleased with their service. Flashing check engine light problem was diagnosed and dealt with…read morein under an hour. Their explanation of the problem and how to prevent a recurrence was clear and respectful. They could have stayed with their initial quote but graciously reduced it when things went so smoothly. I'm SO relieved to have found these knowledgeable mechanics.

I was trusting this service for years because they never upsold me services and were always…read moretransparent about repairs. Today is the day when they've decided to upsell me repairs. Deeply disappointed with this change and will think twice before going there again

I own a shop in a neighboring city and do not replace tires. I bought a new wheel for a customers…read morecar near this shop and needed the tire installed on the new wheel. I called ahead to see if this shop Would be willing to help, and they were more than happy to accommodate my needs. Popped in and the friendly staff jumped into action and had me out of there in record time. I was so thrilled with their service, I felt compelled to write this review... and furthermore, I shared the experience with my customer so they knew who helped me get him on the road for the weekend. He was also grateful. Thank you, gentlemen!

I had a lightbulb go out (and it was a beast to remove the old bulb). After it was replaced, they…read moretopped off fluids. I highly recommend Brayden and the gang who were polite, friendly, and efficient.

I was recommended Doug's for my regular oil change and tire rotation by a friend when I moved to…read moreWashington in 2019 and have continued to go there ever since, even recommending them to other friends. Josh and the team and Doug's are nothing but kind and helpful. I've never felt like I was being taken advantage of or overcharged. They always let us know after our appointments when there may be things like new tires or brakes that we have to consider in the coming months, so we always know what to expect. Not only that, but when my husband's clutch went out last year, the first thing we did was call Doug's and, even though that isn't within their remit, they gave us a great recommendation for who we could have our car towed to for the repair. We moved from Kirkland to Seattle in 2020, but continue to drive over the bridge and drop our cars off for each service appointment because we like them and their service that much!

These guys need an attitude check and maybe an assistant to help them with answering the phones…read more I called in to ask them a simple question for a quote on a possible car horn replacement for my specific car model and he said "I have no idea I can't give that to you right now I have like 30 cars waiting to be serviced." I understandably responded that I didn't need a quote right away and that I could leave my number and they could call me back at anytime as I understand they could be busy. He took my number down and I never got a call back or ever heard from them again. Honesty a it's a joke of an interaction considering what I asked was so simple and I was accommodating to how busy they were. Why even answer the phone if your response is going to be sorry I have like 30 cars waiting to be serviced. It was a waste of both of our time.

We recently returned to the area after being out of state for three years. During that time, our…read moreprior AAA approved shop had been bought out. So when I saw this shop on our way to and from work I was excited. Shop always looked neat and clean. :) Booking the appointment with Blake was seamless and quick. Brought the car in and Mel did a really thorough job of making sure he understood why we were bringing in the vehicle (there was a list!). Shop was very clean and well kept. Mike called us around noon and explained everything. Very professional, unassuming, and candid. I appreciated that he took the time to explain what was done, what needed to be done based on specific issues that were found, and addressed the items they could not diagnose. He even went so far as to explain how issues are diagnosed and that nothing had come up for one of our concerns. Everyone we encountered was friendly, knowledgeable and candid. They called when they said they would as well. So we were always well informed. Will be back!

This is probably the best shop I've been to in all the states I've lived. They've taken care of my…read morecar for the past 5 years now and I still bring my car here even after moving 40+ minutes away. I've never walked out feeling like I've overpaid or my issue wasn't fully repaired. For as long as Mike and the guys are here, I'll be coming back. Keep up the good work and thanks for being a good honest shop