My wife and I had an incredible experience leasing a 2026 Kia Carnival here yesterday from Atif!! From the moment we walked in, the vibe was different--no pressure, no gimmicks. Our salesperson was incredibly supportive, taking the extra time to walk my wife through all the features to make sure it was truly the right fit and the right car for her. They really went to bat for us on the lease terms and made the numbers work. If you want a stress-free car buying experience where you actually feel supported, go see the team here. We couldn't be happier with our new Carnival! read more

BUYER BEWARE! This place is will advertise low pricing, but lots of hidden fees to convolute the deal. I have gotten pricing from dealers in the So Cal area, and their price is not remotely close. They want to know your bottom line without even providing their bottom line. Com'on Max!!! read more

Easy, peezy, was treated with respect and diligence. Didn't feel overwhelmed asking questions. Bought my Kia sportage 26' there and came for service. Felt heard and respected. They finished my first regular appointment with about 30 mins to spare from the assumed 2 hour wait. I'd come back, but I didn't and wouldn't buy the matinence package. I unfortunately thought it was added on when I paid cash for my car, it wasn't. Great service workers and very cordial read more

Kearny Mesa Kia - Waiting area, older chairs but gets the job done. Tons of drinks. - Car Dealers Near Me - San Diego, California

Donovan was absolutely amazing, so kind. He kept me informed the whole time my car was being worked on. He is extremely knowledgeable and took the time to break down what everything on my invoice meant. I'm not a car girl, but if you have problems with your car.. Donovan is the guy to go to! read more

Do NOT buy a vehicle from this dealership!!!! Poor customer service and zero communication. read more

Poor coordination and communication during both of our service visits. We took our car in to address a recall issue. We were later told that they didn't have the parts ready and that we had to leave our car with them overnight. This is something they could have told us when we first made the appointment. They called us a lyft back home and told us that they'd call us another ride tomorrow morning to bring us back. However, the next day, we didn't hear back about a ride and we couldn't get a hold of them. We tried calling them but 9/10 calls went to voicemail. When someone finally picked up, it was already well into the afternoon. When we arrived at the service center, we expected to pick up our fixed car, but surprise, surprise, they actually didn't do any of the work. The folks working there are friendly enough, but it's obvious that they're not organized, and they don't care about your time. They also continue to pester you with feedback surveys after you leave. read more

Hi Sam, Jesús, Alex, Paulina, and Abe, I just wanted to take a moment to thank all of you for making my purchase of a brand-new 2026 Kia Sportage last Friday at Kearny Mesa Kia such a fantastic experience. Sam, you could not have been nicer or more helpful--you provided outstanding service from start to finish. In all my years of purchasing or leasing cars, I've never had an experience that went so smoothly. Jesús, as the sales manager, you confirmed exactly what we were trying to achieve with the right car at the right lease price--your support was excellent. Alex, you were the fastest finance manager I've ever worked with, and having all of my documents on a thumb drive made everything incredibly easy. Paulina, you were so kind to walk me through the car and even sync my phone--just a great personal touch. And Abe, when I came back the next day to drop off my extra set of keys from my Niro, you and Sam helped me out right away. The entire process could not have been smoother, easier, or faster. I'm so happy with my new Sportage and truly grateful for how each of you contributed to such a wonderful experience. I'll definitely be recommending Kearny Mesa Kia to friends and family. Thank you all again, and I look forward to seeing you in the future. Blessings, Andy read more

Kearny Mesa Kia - Car Dealers Near Me - San Diego, California

"Ed" the finance manager is very unprofessional. I waited 90+ days for my plates that he lost making my life harder out in town with expired tags. He also ignored several and I mean 10+ emails regarding that situation so I had to pull up for myself to find him "confused" about where my plates were. I recently called regarding my warranty and they can't even find my file and proceed to ask if I'm sure I bought the car there at that location. Like cmon? read more

Buyer beware of the finance office - Textbook bait and switch. I purchased a 2027 Kia Telluride Hybrid here in June 2026. My salesperson was Thomas and the finance manager was Manuel A Lopez who goes by Manny. In the finance office, Manny quoted me a Kia Distinction Platinum service contract at $1,158 with a $0 deductible, and I agreed to that specific product. When I reviewed my signed paperwork at home, the contract showed a completely different product -- a JM&A service contract at $3,995. That's not the coverage I agreed to, and it's nearly 3.5 times the price I was quoted. A different product, a different administrator, and thousands more dollars. On top of that, Manny AND Thomas agreed to take $1,000 off the SWDS SWAT 5 add-on, dropping it from $1,495 to $495. My wife and I finally agreed to the deal when we saw the paperwork actually show only $495 for this add-on. The final contract charged the full $1,495. The discount was never applied. That's roughly $3,800 in charges I never agreed to. This is the definition of bait and switch: quote one product and price to close the deal, then put something more expensive in the paperwork. I've now reached out TWICE in writing asking the dealership to acknowledge and correct these issues. Both times: complete silence. No response, no callback, nothing. If you buy here, read every single line of your contract and compare it against exactly what Manny or your finance manager quoted you verbally. Get every promise in writing before you sign. Do not trust the numbers to match on their own. read more

This review is for the service department. This was my third Kia, and this experience ensured it will be my last. My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engine failure, a known issue. To be clear, the service representative was courteous and stated he advocated on my behalf. Despite providing maintenance records, I was accused of improper maintenance, and the service department, the district manager and KIA corporate denied any goodwill coverage while presenting a $12,000 engine replacement quote as my only option. My vehicle was at Kia Kearny Mesa for 3 months. As a repeat Kia customer, even a partial goodwill offer would have acknowledged both the issue and customer loyalty, but no such effort was made. There was no meaningful advocacy, no clear explanation for the denial beyond the maintenance allegation, and no attempt to reach a reasonable resolution. After reviewing the final invoice and photos, my independent mechanic advised that the diagnostic charges and proposed engine teardown costs appeared excessive and inconsistent with Bureau of Automotive Repair guidance. This further confirmed my decision not to proceed with repairs through the dealership. If you are considering Kia for long-term ownership, be aware that repeat customers appear to receive little consideration when serious mechanical issues arise. This experience permanently ended my relationship with Kia. read more

I have purchased two new Kia Fortes at Kearny Mesa Kia: one in 2019 and most recently in 2024. The purchase experience at the dealership was one of the most positive I've ever had. Last month was my third experience, and although the other two were bad (including the Service Advisor keeping me waiting after my car was ready because he was at lunch and the valet losing my key) this latest one led me to the conclusion that it would be foolish to return for service at Kearny Mesa Kia. It began on the service drive, where the "greeter" with a nose ring (normal people don't appreciate things hanging out of other peoples noses) was dressed for sitting on the couch and binge-watching episodes of "Breaking Bad." The Service Advisor, Vanessa, was more professionally dressed, but was difficult from the beginning. In particular, when I asked to have the oil change indicator returned to the factory setting (rather than the 5000 mile mark that the technicians had changed it to at the first oil change), she refused, giving me some ridiculous line about California being a different recommendation. I checked the owners manual, and this was a lie. She kept pushing back and I asked to speak to the Service Manager. She refused. She, in fact, said, "He's going to tell you the same thing I am." We were still in the service drive, mind you. And I very nearly started the engine and drove off to look for the nearest Jiffy Lube. We went back and forth a couple more times, and I got out of my car and said I was going to look for the Service Manager. She said she'd check if he was available. At the Counter (where all the other service advisors were asking if they could help me), I waited several minutes before she came back and, again, refused to let me talk to the Service Manager, and said I would have to "sign" my request to have he oil change interval be 7500. That was fine with me, but seemed unprofessional and silly. She then tried to tell me that the coupon I presented was expired. I had taken it out of my mailbox that morning. Valvoline can change the oil without an appointment in 15 minutes. But even with an appointment, I was at the dealership for nearly 2.5 hours. I'm sure they have excuses. They are, I'm certain, inadequate and ridiculous. How is it that a dealership is so good at serving the customer on the sales side, and so difficult on the service side? I emailed Mr. Hernandez, the Service Director, but he never responded. read more

Went in for a spark plug repair which was done timely and fine but my Car interior was damaged and there was no follow up on the damage and they tried to shift blame. Very disappointing experience, the repairs were fine but to damage my vehicle and not follow up is disappointing. read more

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Why. To talk to someone is impossible. I have emailed, texted, called other departments to get service and nothing. been told someone will call back and don't ever call back. is this location going out of business? is this how i will be treated as a customer? i paid 30k for a car and cant talk to anyone? i called sales and they answer immediately of course. this would make me never by a kia again read more

Just dropped off my car and was told it would take most of the day because 17 cars were rolled over from Saturday. This isn't the first time appointments have taken way longer than they really should. Either you're making too many appointments or you're severely understaffed. Regardless, it shouldn't take this long. The wait is unreasonable and extremely inconvenient. read more

BEWARE ! Worst service I have ever experienced. I dropped off my car on Wednesday morning after not hearing any updates I finally hear back at 5pm they are keeping my car and telling me to get a rental and they will take care of it. No response from them for an additional 2 days and I show up to the office where they proceed to tell me they will not cover the rental they told me they would cover. This ended up costing me $560 for a rental vehicle they refused to pay when they told me to get the vehicle. I'm beyond disappointed in the lack of customer service to resolve this. They tell me to call Kia corporate which then proceeds to tell me they won't help me either. I will never again trust Kia to provide quality service. read more

KEARNY MESA KIA SERVICE REVIEW: Big Mahalo to Kia Service Advisor Bryan A. I bought my Kia used from Hertz Car Sales in Hawaii because it had an amazing warranty. It's a 10-year or 100,000-mile warranty (whichever came first); it was put to the test recently. Brian said he would take care of us and he held to his word. He treated us like we bought the car from that location. From the moment my husband and I walked through the door we felt taken care of. He listened to what was going on with my car and genuinely seemed empathetic to the situation. Brian continuously reached out to us about the status of my car. Due to work, I wasn't always able to answer his calls so he would text and I would respond when I was on break. I had to change all four tires. A recall was done on my car. I also did other work that was suggested. My husband and brother who flips cars looked it over the plan and said to move forward with it. The waiting room is spacious. It had a charging area, a coffee maker and water bottles available. I will say that it was difficult to get a hold of someone over the phone. I hope I don't have to return anytime soon but when I do I will reach out to Bryan. 10/30: You will continue to see me in a Kia! read more

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I originally bought my car at North County kia, but this location was more convenient because it was closer. My first few services here were with the same employee each time and extremely good. Now we come to February 2nd, my most recent interaction. I had an appointment for 10:30 a.m. But was not feeling well and reached out to reschedule my appointment. I called and no one answered so I left a message. I utilized their text system and no one responded. When I arrived at the business there we're only two Kias ahead of me so I thought this would be a quick turnaround. I watched several people at the valet kiosk conversing, as well as several other employees near the entrance conversing and not paying any attention. Normally I would wait in my car and they would check me in. After 10 minutes I decided to get out of my car and stand next to it... Multiple employees walked by and never checked me in. My favorite thing is that a woman pulled up in a Kia as I am waiting , parks in the lane next to mine, and one of the workers checks her in in less than a minute. She didn't even have a chance to get out of her car. 10 more minutes pass by so I had to flag down an employee and ask them to check me in. While waiting to be checked in, an employee that had already walked by me twice asked if I had been helped yet. A young woman from the kiosk informed Mr that Juan will be out to service my vehicle. I pulled forward and waited for my service provider. It is then that I receive a text from Juan (my assigned service provider) asking me what date and time i would like to reschedule my appointment.. I informed him that I was already at the establishment and that I was told that he was coming out to help me. The whole experience was the opposite of the service that I've received in the past. To top it off, I left a similar review on Google and received an email stating that they wanted to turn my negative experience into a positive experience. They left me a phone number to contact them. I reached out .. Surprise surprise.. no one responded. I even utilized the chat option from their website, it led me to a text queue and once again .. no one answered. My suggestion, do not utilize this location. The service at North County Kia has always been amazing, even the convenience of this location is not enough to make me come back. read more

I don't usually take my car to a dealership for service or repairs because my impression was that dealerships overcharge and don't value customer service. This is absolutely NOT the case with Kearny Mesa Kia! Not only did I get a very fair price quote (confirmed by my independent mechanic), but every person I encountered on the service team was kind, helpful, patient, knowledgable, friendly, and professional. The icing on the cake is that the recommended repair actually fixed my car - What more could you ask for? This group has not only earned my business and my recommendation, but they have earned my trust. Well done, KM Kia service team, specifically Felipe and Cirilo! You're killing it. read more

This review for sales department. Basically its a huge time waster. Be there at 10am, agreed on the price and go ahead with the process within an hour, and I had to wait for another 2 hr just to get to get my paper work ready to sign. Signing the paper work is another 1 hr. The sales rep pretty much just gave me some number and talk to me less than 30 mins total, then leave me alone waiting. No one told me to come back later, I left the dealership almost at 3pm which was way passed lunch time. There was a time I just wanted to walk out of the dealership and leave. I will not go back to this dealer again. read more

This review is for the service department. My Kia Niro's check engine light went on, so I towed it here. They test drove it, looked at the error codes, and found a Technical Service Bulletin for the car. Their (superficial) diagnosis was that it needed a new cylinder head, at almost $6000. I had it towed to my local mechanic for a second opinion. He did a much more thorough diagnosis, actually followed all the diagnostic steps in the Technical Service Bulletin, and found another bulletin for a different part. The problem turned out to be coolant leaking into the EGR system, a totally different repair (a $1500 job). If I'd let Kearny Mesa Kia fix my car, I'd have been out close to $8000. Aside from that, it was almost impossible to reach anyone on the phone, and the customer service rep is not knowledgeable about the mechanic's work. I wasn't able to get my $250 diagnostic fee back, so I'm getting my money's worth with this review. read more

My husband and I were looking for a NEW car and decided to go to Kia in Kearny Mesa. We worked with Michael Croom! Not only was he extremely knowledgeable, he made the buying process easy and went above and beyond to make sure we were happy with our purchase. We decided to purchase the 2024 Kia Sorento XLINE!! A month later, he still checked in on us to be sure we were satisfied! His attention to detail and his compassion for our family were A1. Thank you again, and we HIGHLY recommend working with him!!! You can reach him @858-560-5544 Thank you again Mike for all your help. read more

Kearny Mesa Kia - 2024 Kia Sorento XLINE - Car Dealers Near Me - San Diego, California

Pros and Cons of the service department: Pros: 1. fast check in (Tuesday at 9am with an appt) 2. friendly staff 3. complimentary water and coffee in waiting area 4. finished my oil change in the time they said it would take Cons: 1. they need 1-2 days to just diagnose an issue-said will provide an Uber voucher but not sure if it's round trip or if there is a dollar limit 2. 2.6% surcharge to use a credit card 3. waiting area could use a face lift-the chairs especially 4. valet pick up seemed a bit chaotic I had such a great experience using Mossy Nissan (now Infiniti) down the road when I owned another vehicle, that I was a bit disappointed here. The good thing is since my vehicle is brand new (bought at another Kia dealership) I wont need to return for service for several months. read more

I have always had mix feelings with Kearny mesa fir and kia but always use this dealer for work vehicles and my personal car. Today i came in for early in the morning fir a continuation of a oil consumption test and Megan been helping me out. I very thankful for her and the team here for making it a fast test. read more

I've got my car serviced here a few times since moving to SD and Donovan has helped me multiple of them. He is super accommodating, understanding, and friendly. Very happy with his customer service and definitely recommend! read more

Kia Kearny Mesa has become my go to dealership since I own a certified pre owned Kia. The team here has been consistent, professional, and easy to work with, which makes the whole process of coming in much less stressful. It's a place I feel comfortable returning to whenever I need service or support. I also want to highlight Vanessa, who I've had the pleasure of working with on a few occasions. She's personable, professional, and very straightforward in the best way. Seems happy to help with a positive attitude. Thank you KiaKearnyMesa & Vanessa! I really appreciate the help. read more

The service department consistently overbooks appointments without having enough technicians or true appointment availabilities. If you don't stay and wait for your car, it will sit parked and untouched for days. I made the mistake of leaving my car there multiple times, and each time they kept it far longer than necessary, once for 3 weeks. I could see through my app that the car was sitting idle the entire time. As another example, I scheduled one of the first appointments on a Monday morning specifically for a diagnosis. The issue only began after they attempted to fix a different problem, which they never actually resolved despite keeping my car for 3 weeks. Even with an early morning appointment, I was told the car would not be looked at that morning and would need to be kept overnight. I was only expecting a diagnosis, not a repair, since I planned to schedule the repair for another time if needed. Still, it was reiterated that the car would not be looked at that day. As a single working mom, being without a car is not an option. I intentionally scheduled an early Monday appointment at the direction of a service advisor, yet it made no difference. It makes no sense to schedule an appointment if the work won't be done at that time. To make matters worse, the issue for which I have brought in my car 3 separate times is still not fixed. Save yourself the time and frustration and take your car elsewhere. read more

My husband and I went in Tuesday night just to look at cars. We didn't expect to be walking out hours later with a brand new 2026 kia carnival with such an amazing deal!! Atif was incredible, even stayed past closing time to ensure we got our dream car and left the dealership satisfied. I highly recommend going to Kearny mesa kia and personally asking for Atif, especially if you want a good experience!! read more

We had gone to a closer Kia dealership and they were very gamey... and kept changing the numbers and other things. At this point, we had driven the car type we wanted and were ready to buy. I saw one at the Kia KM dealership online and called. I spoke to Ivan... Cannot say enough about his professionalism, low key confidence and patience. We explained which car we wanted and set up a time to drive it. We arrived, it was ready to go, all of our questions were answered and when we said yes... he was able to be professional about the price and we moved forward. While doing the paperwork, we were able to observe the other sales team, No one stood out as a thank goodness we didn't get them.... This was my first new car since 2012... Ivan called me back when he heard I had a few questions but he wasn't there (his day off) when he arrived back to work.. We set up another appointment and he has a lot of (again) patience and knowledgeable with going over so many of the bells and whistles the car has. The second appointment and his call... really set Ivan apart even more. I can't recommend him enough and the dealership. read more

Kearny Mesa Kia - The Kia Seltos that we purchased. - Car Dealers Near Me - San Diego, California

Such poor customer service. Save yourself a big headache and don't buy from here. My kia has had temp guage probs since I purchased it and there is no solution. Very difficult to get anyone to return calls/ emails. The guys in the ground are kind, but the higher ups are unresponsive read more

This is THE dealership to use for your car needs in San Diego area. It was such an enjoyable and stress free new car buying experience. Thank you Ross (sales manager), Michael (sales), and Ed (finance) for being genuine, transparent, and amazing. We love our new Kia! read more

Kearny Mesa Kia - Car Dealers Near Me - San Diego, California

Big shout out to the big boss Steve, sales gentleman Francisco that was incredibly kind and patient, and to finance expert Ed, who was super chill, helpful and respectful. We just switched from Honda to Kia, bought a new car from Kia of Kerney Mesa yesterday. Thank you for a great purchase experience! read more

It's a little difficult to give even 4 stars, but: 5 Stars for Megan Michalski. She is consistently on top of her game, takes service customer needs seriously, and is all around nice. 2 to 3 Stars for service mostly because they seem to need to level up in organization. This comes through in other reviews here, but their check in process may leave you sitting in your car in line forgotten about. Their estimates for completion are wildly inaccurate (though Megan does her best especially if you have constraints on your schedule). This is a management problem, not an employee problem, so be chill to the hard workers here. My advice to you would be to only wait at the shop if you don't care how long you wait, and try to get an appointment with Megan. I will say, the time I didn't go with Megan, I went in for a regular maintenance check and flagged that my battery probably needed to be replaced. When I got the car back (after an extremely long wait, 4+ hours) the service agent went quickly over the inspection and said, okay, everything is green. Well, in my hurry to be done, I didn't notice that in fact the battery had failed the test and hadn't been replaced. Had to come back again. read more

Nearly two months of getting the run around... Dropped off my Kia in late August 2025 for recall issue and oil change. Their uber app wasn't working so I could get a ride home. Kia offered to reimburse me if I used my own funds and app to book uber. Long story short, it's been nearly two months of responses like " It's in the process already" and "followed up with the corporate office and they said it was still in route to you, They did a live ETA and it shows next week for you on that money back!" Still have not received reimbursement. Also, I've asked service tech handling for the manager's name and contact info at least 3 times and still have yet to get that. I'll never trust this dealer with my car and plan to share my experience with as many people as possible. I would rate them less than 0 stars if possible. read more

My daughter had been in the market for a Kia Sportage for quite sometime and had done her research deciding that the Sportage was the vehicle that she wanted to spend her hard earned money and make it her very first Big Girl purchase. This was going to be the first car she purchased and I had told her that I would help her negotiate with the car dealership since I had purchased several vehicles in my lifetime. After our terrible customer service experience with the Kearny Mesa Kia Sales Manager, my daughter did not want to visit the next stop in her car shopping adventure, which was North County San Diego Kia. Praise God that her experience at Kia Escondido was so much better and she was able to buy her first car. Kearny Mesa Kia is located in the Clairemont Mesa area specifically heading west on Clairemont Mesa Blvd utilizing the 163 freeway or heading east utilizing the 805 freeway. Look for the Kia signage and you're in the right spot. We visited the Kearny Mesa Kia dealership on Saturday June 8th where my daughter had an appointment at 1pm with Mohamed. When we got to the inside sales floor, we spoke to Mohamed briefly and he told us his colleague Tach would be helping us since he was busy with a customer. My daughter was shopping for the Kia Sportage EX Hybrid, but in a specific color. This Kearny Mesa Kia lot is a lot bigger than it appears as Tach walked with us a good distance for us to see the car my daughter was interested in. Be prepared to walk. There is plenty of customer parking in front of the main sales building. My poor rating is strictly from our interaction with the Sales Manager we dealt with. Tach had a great personality, interacted with us with a pleasant and friendly demeanor, and we enjoyed his customer service. We just wished he was the guy we were dealing with when trying to finalize the sale of this Kia Sportage my daughter had her eyes on. I don't remember the name of the Sales Manager, but I can vividly explain what he looked like because of our bad experience with him. He was a smaller guy with glasses, bald, had a slight accent, and appeared to be of Latino descent. When Tach finished doing the administrative work, he went and got this Sales Manager to do the negotiation dance. I asked to see the invoice price, which he provided, and I asked if he had some wiggle room with the price. My daughter asked him if we could have some time to discuss the pricing he provided and this Sales Manager left us for a few minutes. When he returned, I simply stated that we would pay a certain amount thinking that this would be the start of the negotiation dance. This Sales Manager immediately said "No", grabbed his paperwork, and didn't even say "Thanks" or shake my hand. For my daughter's first time buying a car, this man's lack of customer service discouraged her from wanting to visit the other dealership. Thankfully and by the grace of God, my wife and I were able to encourage our daughter to visit one more Kia dealership. We drove to North County Kia in Escondido, received outstanding customer service from a brand new salesman, received caring and friendly customer service from the Assistant Sales Manager, and got thorough finance related information from the Finance Manager. By receiving quality customer service at North County Kia, my daughter became a first time car buyer and proud owner of a Kia Sportage EX Hybrid, and the salesman made his very first car sale courtesy of my daughter. Amen! read more

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I came here to get a Kia K4 and received service right away. Clemente was quick and even spoke spanish which helped out a LOT with my parents. He was quick to find the car I wanted and brought it around for me to test drive within minutes. He was very honest and didn't give us hard time when signing paperwork. He offered us water,coffee and even pizza that day! I would 100% recommend him or anyone else in that dealership as they were all really nice and welcoming. Everything took about two hours which is SO good because I know some dealerships keep you there for hours and maybe even the whole day. After I finished with all the paperwork, they pulled my car around and even put a big red bow which was so nice as i don't see dealerships do that often. I had an amazing time, i'm beyond happy with the whole experience all around. Thank you so much Kearny Mesa and BIG shoutout to Clemente! read more

Kearny Mesa Kia - Kia K4 LX - Car Dealers Near Me - San Diego, California

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I have purchased two cars through them. The first one I got my purchase agreement given to me on a flash drive. My second vehicle I purchased with them was supposed to be emailed to I am trying to open up the link and it's saying that there is an error. I'm trying to call the finance department as well as the service and there is zero service from them. What type of dealership is this? Very upset I just don't understand this type of service. read more

I have always bought from private owners and this WOULD have been my first purchase from a dealership. I had an appointment in the evening to test drive a car I had been serious about purchasing since I was sent an out the door price that looked good. They sold it the day before & didn't notify me although I took time off work and was already on my way to go test drive it. Manager of course didn't answer my call to make a complaint. And no, I don't want to see your other inventory that is 10k out of my price range. Left a bad taste in my mouth for dealerships. read more

DO NOT GO HERE UNLESS YOU HAVE TO FOR A RECALL!!! Terrible service. Had an appointment and had to wait 25 minutes to "check-in". Then got a phone call when it was ready. Arrived, paid ($165 for oil change ), then had to wait 20 minutes to pull car around because they were "understaffed." We were asked if we wanted it washed. We said no. We were then told it would take the same amount of time, so we said yes. 20 minutes the car comes out with streaks of clean marks and streaks of dirt. The attendant saw our faces and asked, "Is everything alright?" Which I responded, "I thought it got washed." He quickly replied, "It's not a real wash, it's just a drive through." It was better before the "wash". Do not let them "wash" your car. It will be worse afterwards This experience made us sorry we owned a Kia. This was a terrible experience. Top dollar for bottom level service. Go elsewhere! read more

I simply had to write today. We had to visit our Kia dealer as the key fob for our car wasn't working. From the minute we parked our car and one of the gentleman approached us the SERVICE was impeccable. From the Service Manager to the young man (last name Sellers) who changed the battery to the cashier we paid. Everyone we interacted with was gracious, funny and pleasant to deal with. KIA deserves all attaboy for their training of employees. read more

Don't even think of buying your next car from this place! On 7/29/2025, I bought a 2016 Mazda CX-9 from Kearny Mesa Kia/Ford and it drove fine (no issues or warning lights whatsoever). At exactly 14 weeks to the day (at 11/04/2025), the car dies on me. I had to get it towed back to the dealership as I could not drive it. They, supposedly, ran diagnostics but could not tell me what's wrong with it? There may have been a pre-existing issue or maybe even at its end-of-life when I bought the car. But I couldn't tell! It fired up fine and drove really well until that unfortunate day and I did not do anything different. I know it is not something I did in that amount of time with regular driving. read more