Recently, I bought a car at Courtesy Chevrolet. As part of that process, they encouraged me to give them a try for my first service appointment. Well last week, it was time for that. I made an online appointment. It couldn't have been easier. There is no way I could have forgotten about this appointment. They must have texted or emailed me 5 times in between the time I made my appointment and the date of my service. So of course I missed my appointment. Hahaha just kidding...I was there right on time. I pulled into the service lane and Aubrey was out to greet me before I even had the car in park. He went over my needs and gave me an estimate for the amount of time it would take. You guys....he tole me an hour to an hour and a half and my car was done in 50 minutes. Aubrey went over everything that was checked on with my car and he made sure I knew what to focus on with their print out. I was very impressed with this visit. The waiting room was small and clean with WiFi, a tv, and a coffee machine. They took really good care of me. This place is a hidden gem! read more

7 days for a check engine light diagnostic. The only updates given were "no update as of yet Thank you for your patience" When I did get a report, I asked if the parts were available and for a time estimate for repairs. Again I got no answers just that my car had to be assigned to another technician in regards to an oil leak and thanked for my patience. No answers. No one ever called me to discuss diagnostic results. Just a link to a report with suggested repairs. We used to bring our car here for everything but it has really gone down hill in customer service. I ended up just picking up my car and taking it to another repair shop. read more

Dishonest dealership, I scheduled a Pre-Purchase inspection with this dealership and upon the seller arriving, the dealership offered to purchase the vehicle directly from the customer for a premium instead of completing my scheduled pre-purchase inspection. This dealership is crooked and only cares about profit. Highly recommend avoiding at all cost read more

Wanted to buy a car that I found on their website. The car was listed at $26,200 and 3300 miles, screen shots available as proof. I was told the price online was wrong and they were going to "take a hit" on the car due to the price listed. They did honor the price, that is admirable. After this point everything goes down hill. Poor follow up, I had to message them multiple times To get the purchase wrapped up. Was quoted 5.39% on a loan (I have a video showing it) then they came back at 7.Something% later on over the phone. Finally at the last part of the deal, the mileage is reported as ~58000, was shown at 3300 online and was on the deal write up as 3300. Pretty disappointed, worst part I cancelled a different deal for the car they had listed. read more

Went in today for my first ever service on my new truck, Nick greeted me and got the truck in quick. picked it up done in less than a hour, probably the easiest dealership interaction ever thank you Nick for being professional and making it all go smooth for me. read more

I needed to just get an oil change & Transmission filter change for my new C8 Corvette Stingray. They put me on hold forever and then said they'd get back to me, they NEVER DID! I called Mission Village Auto 2 exits east on the 8, got back to me right away and did a solid job. Horrible customer service. read more

I normally don't leave reviews, but my experience with Courtesy Chevrolet was extremely frustrating. My car was there for about a month, and most of that time was spent supposedly diagnosing the issue. After a month of waiting, I was originally told the car would be ready by Friday, then they pushed it back to "early next week" because the technician and apprentice needed more time. It ended up not being finished until the end of the week instead. What makes this even worse is that after all that waiting, the original problem with my car still isn't fixed. Waiting that long just to get the car back with the same issue is unacceptable. Communication was inconsistent throughout the process, and the constant delays made the experience even more stressful. I understand repairs can take time, but customers should at least receive accurate timelines and quality work the first time around. Very disappointed with the overall service. read more

If I could give this place less stars I would. Bought a new car here a couple weeks ago and the manager tried to not give us a military discount so had to ask the finance person and he thought that was crazy. So got the military discount and bought the car. Here we are a couple weeks later with the check engine light on. the staff is so unhelpful I'm astonished. Take your business and money literally anywhere else. Bought a new car to avoid these issues but shoutout courtesy Chevrolet for making my life difficult read more

Jon was awesome and was very helpful. Definitely recommend coming here to get a good deal.

Ethan was a great salesman- very honest and patient. Jose in finance was very knowledgeable as well. read more

Took 2016 Silverado 2500hd for DEF tank sensor issue. Supposed to be covered under recall extended warranty. Wow.. can they jack up the "cost free " warranty job. Drained several gallons of DEF fluid and then claim they need to sell me more at$15/gal. Twice + market price and 10 o/o over parts department price. $400 Bill for warranty job. AVOID... DISHONEST. read more

The purchase of our 2026 Corvette started with Tia with Internet sales. I asked for an out the door price she provided it immediately. Went to the dealer met with Solon her coworker. The transaction was seamless, professional and no non sense. We love our new 2026 corvette. Thanks to Tia and Solon for a wonderful experience. read more

Courtesy Chevrolet - Car - Car Dealers Near Me - San Diego, California

best customer service from John Boyer. He made our purchase easy and pleasant. He made us feel comfortable in the transition of the vehicle. I would recommend Thai dealership with family and friends. read more

From making the appointment to waiting two hours to get an oil change and battery replaced disappointment was my experience.This place should be called excuse Chevrolet not courtesy Chevrolet.I could go on about Al the bs but don't want to write that many pages.Sum it up to say stay away go somewhere else. read more

Solon is amazing! And so was Jose the finance guy who was able to get us the best interest rate out in town! This is the fourth car that we purchased from Solon and we will not go to anybody else. He always provides excellent customer service and always goes above and beyond to get us the best price possible. you have a customer for life as long as we get good deals and Solon continues to be employed there. read more

Just an update: The problem lies with the VIN number that my account with Courtesy was associated with. In 2021 I bought a new car (w/o Bose) from them, and I sold the car a year later to a different dealer. In 2024, I then bought the exact car (w Bose) but with a different VIN from a private seller as I got seller's remorse from selling the car in 2022. I brought in the second car in 2024 for the mentioned repair to Courtesy. Courtesy assumed I was bringing in the car that I bought from them in 2021 not knowing it had a different VIN and having different options (Bose speakers). I investigated and found out about this myself because when I ran the CARFAX report on the first car, there is a mileage discrepancy issue popped up on the report. I still blamed Courtesy somewhat as their check in process should be better. Other Chevy dealers I went to would use a tool to scan the VIN and have a service write up everytime I dropped a car off. That way the error could be caught early. Like I mentioned in my post, there is also no service write up on my issue, I might have caught the VIN discrepancy from the form that was issued to me. They should also be the one who investigated the VIN issue so I can be informed. But I guessed that was not important for them, and they could not care less ‍ read more

Unfortunately, I made the mistake of buying a vehicle at this location. The sales department was wonderful, however my various experiences with the service department have been incredibly frustrating and I cannot express how awful it is to have to deal with their service department. 1. You cannot actually talk to a service member unless you go through some sort of automated answering machine. 2. No updates are provided 3. They don't drop off, have loaners, or call an uber if it's beyond 10 miles. Which is incredibly frustrating when you are a full time employee who has a job and have to find your own way to and from work and back to the dealership. 4. They seem to never find my name or number in there system. I have to spell my name 3 times for them to then ask for a phone number, and they still can't find my information in their system despite me going in frequently enough. 5. They don't honor their warranties. I had a horrible experience with my transmission at 3 years in and they basically just pawn the issue over to the GMC representative. 6. The reps schedule your car in on days where there isn't a tech available and just expect you to leave your car on days sitting there. I do not have the resources for more than one car and this is incredibly unnecessarily inconvenient. I would definitely not buy a vehicle from this dealership despite the sales department doing a good job because having to deal with the service department long term (my warranty lists that I have to go back to the same dealership for services) is not advisable. HOWEVER, they hired a new manager and she appears to be making the service department have better customer service. After I expressed my frustrations she went out of her way to make my experience easier. I was originally going to put a 1 star and because of her i went with 2 stars. read more

We purchased a used vehicle on 4/10 and had difficulty getting ahold of anyone in finance to help confirm the warranty information. We finally got a phone call from finance on 5/8 where we agreed to be refunded of our deposit but no overnight check has been received and again can not get ahold of anyone in finance. We get transferred to mail boxes that are full or to a finance dept who doesn't answer their phone and leave a message with the front desk but then no one calls us back. Extremely frustrated with "Courtesy" Chevrolet. Feeling as though we aren't getting the same attention as a new car buyer! read more

This place feasts on inexperienced car owners who routinely cave for overpriced services. They tried to quote me $85 to change the engine air filter, and when I called them out (having manually replaced it myself several times for a fraction of that) the employee shrugged and said "those are the prices." Save your money and go somewhere else. The Chevy in Mission Bay is a great alternative. read more

Well I went to the wrong place this morning I meant to go to Bob Stall but Courtsey comes up first didnt pay attention went there waited 5 minutes while these gentleman had a conversation asked for my part and they didn't have it let me know wrong store I asked well do you know the address? No was the reply . Thank you, I'm a senior I'm not good with the phones but thanks guys very rude read more

I had the best experience with Edgar this is my second time I work with him really helpful. The whole team was really helpful, but Edgar was the best. That's why I came back to get my second car read more

4 different salespeople kept contacting me to buy a truck after I told them several times the banks refuse to give me a loan they still continue to contact me and harass me to fill out a application.Then when I said ok they sent me a laughing emoji when I asked about a 2500hd ltz truck totally insulting me like Im low class ​ read more

I set an appointment for warranty service on my EV for a suspension noise. The service department called and said they only have one EV/Hybrid technician, so they would have to keep the car for 3 weeks until he is available. I asked, "Can I bring the car in 3 weeks from now when he is available?" The answer was, "No, our system queue makes us hold the car for 3 weeks while waiting for availability of the technician." She asked if she should move my appointment, then explained, she could move it 3 weeks out, but the car would then need to sit on their lot another 3 weeks. This is why Tesla, Rivian, and all newer companies are crushing traditional archaic automotive companies. They do what makes sense for the customer. I've had a few Teslas, and their service is super intuitive and efficient. I don't think GM will ever catch up. read more

DONT BUY A CHEVY!!! If you want a car that doesn't get any backing from their own brand or service department buy this pile. I thought I loved my Chevy till I needed them to help me keep it maintained. It only has major issues. No minor issues. If you spend thousands on fixing the issue it only fails you again! Of course just after warenty. Within less than two years of each repair!! Biggest tip if you do buy anyway, don't expect high mileage and don't waste your time on repairs. Get rid of it before you have issues. They will come sooner than expected. Big issues. Multiple. Definitely don't go to Courtesy Cheverolet! Service only got worse and worse as I needed more and more. Sorry but had to post after horrific two experiences. Good luck. read more

the Courtesy Chet in Escondido is the absolute worst, if I could give negative stars I would. I was there on an advertised lease, after they "ran the numbers", the payment almost doubled drone the ad. When we got up to leave the Manager (name is Link) chased us out the door, accused us of not knowing how to read and told us to go somewhere else. This guy needs to be shown the door and get a job that better fits his combative personalit, maybe MMA. I will never go back there. read more

2/6/2025 - I am unable to claim my EV tax credit because apparently my EV purchase was not entered into the IRS Clean Vehicle Seller database. I have tried multiple times to resolve the issue, but have been unable to speak with anyone at this location other than to leave a message. I was promised they would investigate and get back to me, but nobody did. What makes this even more aggravating is that receptionist at. dealership never answers phone. And when I select another department n the phone tree, I am unknowingly routed to the Courtesy Chevrolet in AZ. In fact, I have been able to speak to more people at AZ dealership more than the San Diego location. read more

Went in for oil change. Took about 1.5 hours. Got my car back none my tire were marking the tire pressure. These people stole working parts from my car and replaced them with non working ones! Dont get anything done here! Would give no stars but that isn't an option. read more

We recently took our vehicle in for a required electrical maintanence repair. The estimated repair time for the broken front sensor was 7-10 days. Luis failed to report the claim to our warranty company and sat on the car for over 16 days and either chose to lie to us about submitting the claim or was too inept to properly email and received verification it was processed. He even claimed they had requested photos. When I called the warranty company to identify the cause, I was informed he had not submitted the claim. After getting the claim processed, I requested an estimate of when it was received on a Friday, Saturday, Monday, and Tuesday. I did not get a response aside from, "...we will let you know tomorrow ASAP" until Wednesday. This resulted in a car rental of over $1200 for his ineptness and lieing in regard to processing a warranty claim. Steer far away unless you are willing to micromanage the service they provide and call every day. Courtesy Chevrolet should at the minimum cover the cost of the rental due to their inability to complete the agreed upon tasks without lieing and manipulating the customers read more

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This is an example of a dealership with sleezy salespeople. I bought a truck in 2021. As I was signing paperwork, I refused all extra warranties. This angered the salesman and he stormed off after slamming his hands on the desk and throwing some passive aggressive insults at me. The truck is nice and all but it only has 76,000 miles and now it is overheating. I was told it needs a new radiator. So, the quality of the vehicle speaks for itself. The biggest concern is that everytime I come in to get the truck serviced (I stay on top of services) everyone in the department behaves like I am bothering them. A lot of poor attitudes and very slow service. Even with an appointment, an oil change takes several hours. Long story short, get a different brand vehicle, or at minimum go to a different Chevrolet dealership. Message me for proof of poor customer service via text exchanges with the company. Chris read more

I saw a counter Chevrolet silverado LT's and an LTZ for managers special online $12,000 off and says everyone qualifies. Came in for a test drive, they tried not to give me that price saying I don't qualify for all the incentives. Also told me I had to finance through them at 12%. Went to gateway Chevrolet in Avondale. AZ. Highly recommend. People at this dealership are clowns. read more

My two weeks of negotiations with Courtesy Chevrolet ended without the purchase a new Silverado. Many useless emails, texts and calls trying to get specific answers to questions. As with many GM dealers, you see very enticing pricing on their website of up to $14000 off MSRP. The only problem...you will never jump through enough hoops to get the price advertised! I think it's a wonder that no district attorneys around California have looked into that! For one "cash back offer", you have to be in law enforcement, another a EMT, another in school admin/student, another you have to finance through GM, another you have to finance through CC's "local bank", another you have to trade in a car, another you have to have a currently leased vehicle. It almost seems like you have to be all these things concurrently to come close to getting the advertised price!!! Oh, and the final straw...every vehicle for sale at Courtesy will have their mandated "dealer installed options". Total of these non optional options...over $2000! Four "options" I neither needed or wanted! See the attached pic. Anyway, after finally realizing I wasn't going to buy my new ride at Courtesy, I took a different tack. I simply called the sales manager at Bob Stall Chevrolet! Negotiating took 20 minutes, ending at the cash price "out the door" I wanted to pay! Plus, the people at Bob Stall all seemed happy! They were definitely helpful! I found it amazing two dealerships could be so different! read more

Courtesy Chevrolet - Here's the non-optional options at Courtesy Chevrolet - Car Dealers Near Me - San Diego, California

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Buying the car was great experience. After that it was crap. Got a used suburban, bought the extended warranty. I have had it 2.5 months maybe. It's already had 3 problems with it. First time they were great got me a loaner car (which is exactly what they told me when we bought it ) second time my car got towed they couldn't get me a rental or a loaner. Told me to contact my extended warranty which I did but couldn't get a rental bc my claim was not yet submitted. (Not told this when we bought the vehicle) frustrating when I was stranded with a new baby and I can't even get a rental car bc they couldn't even look at my car until The next day which the day was almost over by the time they looked at it.. So without a car with 5 kids and all they had to say was you just have to wait until the claim is submitted or see if your extended warranty can do anything. (Which again they cannot unless the dealership submits a claim. Will not be returning to the dealership. read more

Possibly the worst dealership I have ever had the displeasure of having to go to. I have been disappointed with my Chevy since purchase. It has had the same problems since month 1. They do not try to fix anything they make excuses why they can't. Service is horrible, zero communication and ALWAYS behind. Cannot wait for the day I never have to step into this Chevy ever again. Would give zero stars if allowed. This review is not from one bad experiences it's years of thinking one day they will get it together and the only thing they are consistent at is disappointing their customers. read more

My new truck. Jason and Tim made this deal happen for me. Jason also a fellow veteran made sure I got the best discounts possible. Tim answered all my questions on different accessories on my truck. They made me feel like they worked for me, and I think I got the best deal possible. Alan the first salesman to greet me was professional and courteous and prompt, he introduced me to Tim and we made the deal. read more

Courtesy Chevrolet - My new truck - Car Dealers Near Me - San Diego, California

Absolutely the most amazing team here. Solon is the coolest guy and really took care of us when we came to trade in our truck with them. Absolutely great experience, will return for our maintenance/buying needs. So happy with our new truck and the whole experience! Thank you Solon!!! read more

Well I can tell y'all I got nothing but a super customer service from commercial side of this dealer I was in the look for a dream truck and Jared help me out to get this done every step of the way U guys earn a new customer thank you so much read more

Courtesy Chevrolet - 2024 Silverado 3500 HD Dually - Car Dealers Near Me - San Diego, California

Bad service. When I bought my truck they charged me for bumper to bumper protection, paint protection and GPS theft protection. They didn't tell me they added all of it to my loan even after I told them I don't want it. They didn't give me a hard copy of the contract. Instead gave it to me on a USB. I went to them several times but I got no real help. Another time the dealer told me they canceled the paint protection but I didn't get a refund. All of this was added to my 7 years loan. read more

Absolutely unacceptable customer service. I bought my car at the end of June/early July, and here we are months later, I still don't have my plates. I finally heard from their DMV/finance clerk around mid to late August, and even then, nothing got resolved. They claimed my plates would be mailed since I had just moved. Guess what? Never showed up. I've been calling nonstop for weeks trying to get an answer. Every single time, I either get transferred to a dead line, told to leave a voicemail that never gets returned, or passed around between sales and finance like no one wants to deal with it. Zero accountability. Zero urgency. Today, after nearly a month plus of chasing them down, I finally get told my plates have been sitting at the dealership this entire time. No call. No follow-up. No apology. Just weeks of me wasting my time when all it would've taken was one person actually doing their job and checking. This is not customer service. This is laziness and flat-out unprofessional. Once they sell you the car, you're on your own. They don't care if you're waiting, frustrated, or driving around without plates. What makes this even worse is how completely different it is from my first experience when I went there to buy the car. At first, everything seemed smooth, professional, and helpful. But as soon as the sale was done, all of that disappeared. Extremely disappointed and furious that something this simple turned into weeks of nonsense. Completely unacceptable. read more

If you have an electric vehicle that needs some sort of repair, don't bring it here! They only have one EV technician and that person is overwhelmed. I dropped my car off December 24, 2024. Today It is January 23, 2025 and they have not finished my car yet. I am paying hundreds of dollars for a rental even though I have the extended warranty, Allied insurance will only pay for several days of a loaner rental car. They didn't even have the part for quite a while. So whatever you do, don't bring your car here I should add that even though they have called me and left messages they don't answer the phone when I call them back at the service department. read more

If I could give Zero stars, I would. I brought my 2017 Impala to the Chevrolet service center twice for the same ongoing issue--jerking and shuddering while driving--and it still hasn't been resolved. Both times, I worked with service advisor Rafael Ramirez. The first visit, they kept my car for three days and said the issue was a loose battery cable. The second time, they kept it for an entire week and blamed a bad air filter. Neither of these fixes resolved the problem. I feel like my time and money were completely wasted. I'm extremely disappointed with the lack of effective service and how poorly my concerns were handled by Rafael Ramirez and the service team. read more