I had a very disappointing experience here. Giovanni was my service advisor. When I arrived, I stood awkwardly in the Service Advisor area while multiple advisors sat at their desks and completely ignored me. Eventually, someone acknowledged me, but it was without any friendliness, professionalism, or even a simple smile. I immediately felt like I was an inconvenience rather than a valued customer.
The original issue I came in for was a recall related to the battery issue. This should have only taken about an hour. I dropped my car off at 7:30am with a scheduled appointment at 9am. I received a text at 8:10am for updates but never heard anything else through that channel. I didn't get a call when my car was completed or any real communication at all. The advisor claims he left a voicemail, but I have no missed calls or voicemails from Kearny Mesa Chevy. I even replied to the text at 4:50pm and didn't receive a response until the following day. They had my direct phone number and yet only made one attempt all day to reach me. Because of this lack of communication, my car sat there overnight unnecessarily.
On top of this, I specifically asked about paint chipping around my headlight, which is a well-documented issue with C8 Corvettes due to headlight misalignment rubbing against the bumper. I just purchased this vehicle on 8/31/25, from a Chevrolet dealer in Florida. Despite being a recent Chevy customer with a very expensive vehicle and a known manufacturer defect, the advisor showed zero interest in helping me or even attempting to address the concern. The fix is as simple as adding spacers to the headlight assembly, but they wouldn't even do that, let alone acknowledge or repair the paint damage.
The overall attitude was dismissive and unhelpful, leaving me with the clear impression that they had no desire to assist me. For Chevrolet to allow this level of indifference toward a customer, especially with a known issue, is unacceptable. The headlight misalignment causing paint damage is not just a minor annoyance, it's a design flaw that should be addressed through a recall.
Between the poor communication on the recall service and the unwillingness to acknowledge or fix a manufacturer defect, Chevy has sent me a very clear message: they do not care about their customers. From Kearny Mesa Chevy's lack of basic service courtesy all the way up to the refusal to address the C8 Corvette paint defect, this experience has been terrible all the way around. Chevy, do better. read more