I can't say enough good things about all the staff at Keating Honda. From Sheldon in sales, the Finance department and Nick in service. All are honest, helpful and friendly at all times. We purchased our car in August 2025 and have been back for service since then. We have had no issues. No high pressure sales tactics. The staff bend over backwards to be helpful at all times. read more

Cannot say enough bad things about the sales practices at Keating Honda. I'm in the market for a preowned vehicle, nothing in "short supply" and reached out to see if it was available. Everything was going smoothly until we got to the actual "out the door price". They tack on a $4590 "Keating pkg & service reconditioning" charge that includes LoJack, "paint and fabric protection" and paintless dent repair. When I pointed out that I didn't want these things, they flipped the script and said I "was asking for a discount" as opposed to what I actually wanted which was to pay for the car, dealer fees, and be done. Shady practices like these should be avoided and dealers need to be shamed when they try tacking on packages that cost 1/5 of what the car itself costs. read more

Keating Honda - A break down of pricing and a bogus package they want to charge for - Car Dealers Near Me - Conroe, Texas

Absolute breach of trust. I purchased a 2024 Toyota Camry here in January 2026, only to later discover via an independent diagnostic inspection that the vehicle had significant, undisclosed pre-existing collision damage. They sold this vehicle without disclosing the prior accident, resulting in a failed headlight repair, denied warranty claims, even the one they sold me and thousands of dollars in diminished value and necessary repairs. Buyer Beware - First and Last time Customer needless to say. read more

Looks like my review will not even match the poor 2.2 rating average for the Dealership. I Spoke with John in sales the night before driving 1.5 hours to see a car. The next day John sent me a text in the AM confirming our appointment that day with his picture in front of the car, I confirmed. I sent John a text that I was in traffic and would be 15 minutes late. When I arrived at dealership the car was parked out front, I went to the front desk asked for John and he jumped up from a desk in the area and told me that he just sold the car and he was with the client. Very poor communications. You don't conduct business this way. The scheduled appointment meant nothing. The are allot more professional sales people at dealerships out there. I stopped Sewell Audi and had a professional salesperson an bought a car that same day. read more

Keating Honda - Car Dealers Near Me - Conroe, Texas

Went for oil change with their coupon $74.95. They added an additional $30 service fee. Service advisor had no clue so he got his manager. Manager said that's their misc fee. My service advisors lacked customer service, was arguing with me in front of his manager after I confronted him for adding additional charges that I didn't authorize or had discussed with him. Manager was just standing there maybe that's the new way of doing business now at Keating. Very disappointed and will never go there again Lastly, don't trust their ads and small signs with current offer- false advertising Advise- stay away from the service advisor (African American guy don't want to drop his name in public), review your invoice before you sign, and possibly stay away from them read more

Called the service dept this morning. The girl that answered the phone has no record of me in their computer. After spelling my name, she still shows I'm not listed. I said, I have a question about an oil change. Her response was do you want to schedule an appointment. I said why would I schedule an appointment. If you can't answer a simple question. I thought I was talking to a computer. But it was a real person. I would have gone somewhere else to buy a Honda vehicle If I would have known this. Maybe this person that answers the phone, needs some more training. After speaking with this person, I decided to change my own oil. Don't need the frustrations or them trying to sell me another service that I don't need! Please believe every word I'm saying, you cannot make this up! They need to make it where you leave no stars at all for this place! read more

Made a deal on a used vehicle and when I got there they tried adding on over $4000 of fees that I did not ask for or want. I walked but buyer beware. Be certain that you don't get overcharged and surprised by add ons after the deal is made. I don't think these folks are reputable. They made a deal. We shock hands and after driving there again (first confirming) the deal again we were presented with these ridiculous add on's. Their reviews were bad. I wasted two evening by not believing them. Don't do that to yourself. read more

Keating Honda - This was the over $2,700 on a used not Honda vehicle. - Car Dealers Near Me - Conroe, Texas

Lied about payment on vehicle, we had to call the bank to get the real payment as it was different from what the finance manager told us. We were lucky we were able to back out of the loan .They also did not want to honor what was on the "we owe " form. They had vehicle 2 weeks and did not touch it. This is why we were able to back out the sale sincebit was never delivered.Horrible Experience read more

We had leased a Honda back in 2020 from Keating. We enjoyed the experience. We tried in 2023 to lease a new one and the prices were BAD. We again tried in 2026 and the same. The sales tactics are just awful. The salesman is nice, but it has to be the manager. We have driven a hour to Allen Honda in Bryan both times and they are awesome and saved us tons of money. read more

went to nick he was very patient with us throughout the entire process. very honest. I recommend him for all of your car needs thank you so much nick you are so professional & understanding! read more

Beware of Hidden Fees and Broken Promises I made a deal on a used vehicle listed online for $11,000, but when I arrived at the dealership, they tried to tack on over $6,000 in unwanted fees. Somehow, that $11,000 deal turned into more than $17,000! Talk about shady business practices. Buyers, be very cautious -- make sure you get everything in writing and double-check the numbers before signing anything. After agreeing to the purchase, I left the car overnight so they could repair some glass chips, but after several days of follow-up, the work was still not done. Then Philip (service manager) had the audacity to tell us it had been completed -- when it clearly hadn't. If their "service" is anything like their so-called warranties, it's a complete waste of money. Bottom line: Don't believe a word they say. Save yourself the frustration and go elsewhere. -- Donna Shirey read more

I live in Conroe so wanted to keep business here with Keating Honda, but they showed no interest in finding me a white RTL-E so I purchased one at Gillman SW where I was treated like a valued customer. Honda's come with a 2 years or 24K mile oil change maintenance promotion. I had my first couple oil changes done at Keating. I called 2 weeks in advance for my last service to make sure I was within the age and mileage, which I was. When I arrived a young person came to check my vehicle in and validate all the info. I went in the waiting room and she shortly came and got me and said I was 1 day late for the coverage. I informed her she was mistaken. She brought me to a blonde haired black earing service writer who looked at his computer and said I was 1 day late. I informed him he was mistaken, he said there was nothing he could do. He never looked at me just kept denying coverage. He didn't have any cards on his desk so I don't know his name. I left and called Honda Corp who said I was still covered and the dealership was mistaken. I called back and talked to the service manager who was very nice and told me to come back in and he would take care of the service. I came back the next day and had the work done. This original service writer knew I was there but never came to apologize. I'm happy things got done but It was a lot of time driving back and forth and spending time on the the phone with Honda Corp and Keating, this was just because of one person who is incompetent. He wasn't inconvenienced at all, just me because of him. I will let you know, though you have other good service writers, that I will never step foot or spend a dime with Keating because of this person. read more

Brought our truck in for a scheduled oil change under the two year plan/ booked it weeks in advance. When we arrived at our appointment they told us we were 1 day late for it being covered-And pretty much just told us sucks to be you and sent us away!! we will never buy from here. We'll never service here. Terrible customer service unfortunately Kevin he usually helps us was out today. read more

Had communication issues in the past. Put with a different service advisor and my truck was fixed the right way.

No experience with repair but sales department is pushy, prices above manufacturer's suggested retail because of mandatory add-ons. Bait and switch. They called me at home to come see the exact vehicle I had described. When I got there, they told me it was sold and gone. Then, they tried to sell me something different. read more

Sales Tactics at Keating Honda are deceptive and misleading. They advertise a competitive price with a basic but limited disclaimer that fails to represent the nearly $5,000 of add-ons shown to me when talking numbers. (The add-ons were a reconditioning fee and protection package, neither of which were included in the advertisement or disclaimer). There are numerous other reviewers that experienced the same treatment, so don't waste your time at Keating Honda. read more

I came in for schedule maintenance for my 2016 Honda Civic. Had serpentine Belt changed and oil change done. I also requested for my ac to be looked at. My ac worked fine, but on really hot days. Car would struggle to cool quick. I asked to be looked at to see if this was normal. My car was kept over a week. Roger Hickey(service adviser) called me a week later & stated that they Had to do "Warranty work " they claimed to have changed parts that were still under warranty. & claimed my ac was blowing cold cold. Great! Roger gave me an invoice stating all the work that was done. Got on my car drove it for a couple of miles before my AC completely stopped cooling. My ac was working before I dropped it off. I contacted Keating & Honda America. About the issue. I took it back after a visual inspection and noticed a damaged ac condenser. I spoke to Craig Bednarek ( Service manager) I showed him the invoice & damage on the condenser. He said: The ac not working is most likely because of the High mileage Not the condenser. I was not offered a second attempt to make it right, I was not offered a loner car. I was not offered any type of assistance to the work they did. September in the Texas Heat. I had to leave Keating Honda with a bad ac. Determined to get Keating to fix my ac like it was when I took it in. I spoke to: Tim wright ( fixed operator director) after getting a text from him asking how everything turned out. After talking to him and showing him all that was wrong. He informed me that since I contacted Honda America. All communication needed to be done through Honda America. Honda America could not get a reply from keating....... So I went to get a second opinion. New shop had my car fixed the next day They had to change the ac condenser.(damaged) recharger refrigerant. And replace a o ring that was installed incorrectly as well. Spent a little over 1000$. 2 weeks later I get a call from keating. Informing me that they looked at all possible options . There systems determined that I needed a whole new ac system. My cost was 5680$ but they would give me a discount for all the trouble. Reminder: keating Honda was the one that replaced "bad parts" under warranty. By then my car was already fixed. I never thought I would be treated like this anywhere. My Car came in with a working AC and I got it back a week later with a none working ac. How hard is that to understand Keating HONDA By the way. my car keeps cooling and running strong! Even with very high miles. read more

Keating Honda - Car Dealers Near Me - Conroe, Texas

I should have trusted my gut and walked away when no one could be bothered to greet me if ask if I needed help but I really wanted the truck. After a frustratingly long day I finally completed the deal. No one showed me the features of the truck as they had done with my previous car but I was so tired I didn't care. Go somewhere else. read more

We have a Passport 2024 something is wrong with the idle Stop system when we are driving and need to break for a stop sign or other reason the engine stop working and it change from D to N or P. It is happening 2 o 3 times per day but they told us that they did not find anything wrong(which is non sense at all) We this is a safety concern and they did not give any other solution like change the vehicle or anything else...keep this review for the future. read more

Trying to get a safety recall fixed and can't get them to call me back. Called the parts department and he walked a phone call request to them. Still no call back. read more

I really love this dealership for not returning my calls and texts after I told them I was having problems with my steering wheel getting stuck and not being able to loosen it after working a 12 hour shift. None of my wonderful co-workers could help me and were perplexed. My Daddy said just to take it back to the dealership and not to pay a red time and they better fix it completely. Since I just bought this 2020 less than three months ago it is so disappointing that I'm having a problem with this car already. They knew there was a problem because it has to be inspected before they sold it and it seemed like they DIDN'T CARE since they knew I was going to buy it. I really like my car but golly. I just bought it. I have to say this although I don't like to for businesses but DO NOT GET A CAR FROM HERE IF YOU CAN HELP IT. DO NOT GO HERE. GO TO SOMEWHERE WITH A BETTER REPUTATION. Cars are expensive right now so go somewhere you don't have to bring the car back less than three months. They are super nice to you when you buy a car then they don't answer the phone. I actually have many colleagues that need a car or want to buy one for thier children but I'm sending them somewhere else. No thank you to this place at all! read more

Keating Honda - Still haven't called me back over two weeks. I had to go out of the country Go ahead and get a car from somewhere else! - Car Dealers Near Me - Conroe, Texas

Do not trust their car price quote. After many visits had settled on a vehicle and was interested to move forward with it. We called the day of and reconfirmed twice what the price would be of the vehicle not including tax title license. We reconfirmed the price twice and made arrangements to handle the kids while we took care of the car. Once we arrived we were thrilled to find out that the price that was agreed on was completely incorrect and they were adding a bunch of dealer ads on which was going to push the price up about $2000. They seemed absolutely shocked and upset when we didn't move forward with the car. I was absolutely so annoyed to have wasted my time with this dealership and mess up our plans. I understand the car game and looking to make a profit but I do not agree at any point to having someone blatently lie to you. A company will never earn or keep my business that way and I have no intention of ever returning here. Their excuse was that on the website it says somewhere that there's dealer ads on every vehicle which is fantastic except we verbally called twice to verify the price. We immediately left and went to a completely different dealership and were able to purchase our car that we are now very happy with from Fred Haas Toyota. read more

Worst car shopping experience I've ever experienced! We saw a vehicle that we absolutely loved and went down to test drive. Everything was great until the financing terms came into play. We just couldn't agree to a deal. So later that night the sales rep sent me another car that was right up our alley. So I set asides a few hours the next day to check into this vehicle and everything was great until we got to financing again. I was told before they run my credit (which I have excellent history and score) that the terms I was demanding would be met easily and nothing to worry about! I stressed that before they run my credit that were good to go again. The sales rep AND finance manager said nothing to worry about. So after credit was ran and it came back good as expected, the banks were not wanting to "play ball" with the finance manager. So the terms I was promised would not be able to be met. The sales rep then tried to convince me that either I go with a higher monthly payment or check into other vehicles that I was not interested. I was completely furious and disappointed in the whole process. I will NEVER come back to Keating Honda or Keating Nissan and I will NEVER recommend any of my family/friends to shop at this wreck of a place. read more

Keating Honda - Front lobby - Car Dealers Near Me - Conroe, Texas

I had such an amazing experience buying my first car. With this, I had many questions which were all answered by John Wells. John was very kind and took his time explaining every feature the car has and how to use it. Which was great for me because my previous car had none of this. The buying process was quick and easy. Brandon Wagner, the finance manager, was very kind and gave us a good laugh. Overall I had an amazing experience and would recommend anyone to Keating Honda in Conroe. Go see John! read more

Keating Honda - 2024 Honda HRV - Car Dealers Near Me - Conroe, Texas

I am only giving 1 giving 1 star because I had to in order to post this review. The man who sold me my car is now the General Manager, Mike Boston. The dealership did ALL of my repairs. When it turned out that it needed a $6000 repair because they had put a bandaid on it instead of fixing it correctly (OR offering for me to pay the difference between what Honda did pay for and a true repair), the dealership lied and told me that the GM for the College Station Keating would call me and handle everything on the purchase of my new vehicle being discounted for the FUBAR. www.Keating-Lies.com Bad Bull from an Aggie-owned company. read more

I highly recommend Keating for your next vehicle!! Ask for Brett, he was honest, upfront, professional & kind. They made me feel like family. This was by far the best buying experience I've had. I will definitely do business with them again. read more

Keating Honda - Cadillac XT5 - Car Dealers Near Me - Conroe, Texas

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Better than Great!!!!! I Recently purchased a vehicle from Keating Honda in Conroe, TX. Brett Bailey assisted us from start to finish. He was very professional, answered all our questions, and treated us as if he knew us a long time. Post purchase, warranty needed to be completed on the new car, and Brett took care of coordinating the appointment with Service Dept. since I am from out of town and was going to need a loaner car. He actually waited for me to arrive on a Friday afternoon since I got caught in traffic to make sure all went smoothly in getting the loaner car. I would highly recommend Keating Honda and Brett Bailey on your next purchase. Susan P. Victoria TX read more

Don't fall for their advertise price!! They DON'T honor their advertised price plus add almost $4,000 to the advertised price for "ceramic tint" and protection plan. read more

Thank you Kevin Bernard. I walked out of hospital after my chemotherapy. My car key was broken so i cannot turn on my car , i towed my car to this honda dealership. I was so painful after chemo and i don't have uber app so i cannot go home . Luckily, this gentleman gave me his money and called me taxi and i really wanna cry . He also told his team fix my car key tomorrow morning for free . I really appreciate for your kindness Mr. Bernard and all team members . Wish the best for you guys. read more

Keating Honda - Thank you Kevin Bernard. - Car Dealers Near Me - Conroe, Texas

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Great experience in getting car. Horrible when u have an issue. Brought a brand new 2024 crv. Great till I noticed a dent in my car after I signed the papers. A week later and it still has a dent. Horrible service. Doha was my salesman, said I would receive a call back 2 days later nothing. Calling Honda corporate next. read more

My son went to buy a used vehicle from your used car dept., the advertised price online was $21500, when he got there they added over 20% to the price of the vehicle they said he had to pay to get the vehicle. Basically between the sales person and finance guy said it was normal and all the dealerships did it. SVC and Recon fee of $1699 and protection package of $2796.00. Which by the way he never received any documentation from finance person on actual coverage or policy number. I called and got nothing but rudeness from the sales manager at the time, tried to at the very least cancel the "protection package". The very same day and they refused to refund the money. Highly unethical practice. I believe something needs to be done, please help. Yes there was a small disclaimer about some fees that were not included but over 20% is outrageous. All I want is the protection package to be cancelled and refunded read more

We brought our Mom's Honda Pilot in for some extensive service and repair items of concern. Kevin Bernard, the service associate we were assigned, was up front about the repairs and the costs. I'm very happy with the work they did. When we went to pick the car up, Kevin went through everything thoroughly and patiently (we had questions... lots of questions... hahahaha, who doesn't?). And learned something new! You can go there and learn something new, too! My only complaint? I wisht they'd work on my brokedown raggedy ass Ford. In Prescott, Arizona. Where I live. But, consolation prize, they got Mom's back. Kinda means more.... Thanks y'all! read more

Where do I even begin! We were out a family vehicle because of a storm back in June, so we were pressed to find a suitable replacement in a short timeframe. The pricing and "deals" listed online were NOT accurate at all, and we never received any of the perks that were listed on their website for making a purchase. THEN when we finally got to talk about pricing, the rep, Zach Poshard, told us that Keating installs their own version of low jack at the most premium price you can imagine. It is NOT negotiable despite the fact that the car we purchased already had tracking tech installed from Honda. They WILL NOT take this out nor take the price off. Due to the fact that this an urgent, short turnaround purchase, my father offered to help with the down payment on the car. When he told us this, I reached out to our sales rep to confirm if he could bring in a check... each time it was a YES and the ONLY requirement I was told was my father needing to show a valid ID, THAT IS IT. I confirmed this with our sales rep, Zach, 3 times to be sure before my Dad went there only to find out that they wanted to give him a credit check, which was NEVER disclosed to me any if the times I inquired about the requirements for this down payment from a third party. When my Dad got upset they required this, Zach and the Sales Director laughed in his face!!!! There was ZERO need for him to complete a credit check. Period. They could have taken his ID and waited for it to clear, but no. Since my father didn't want an establishment this shady to have access to his information in this manner, he opted to pay with a cashier's check which he would have done in the first place had they disclosed the need for a credit check. Had he known that it was going to be like this just to make this down payment, he would have had a check cut from the source right out of the gate but we were never given the correct information. Since this whole thing was so problematic, the sales director offered to pay him back for the cost of getting this cashiers check. Not only was my father disrespected, talked down to, LAUGHED AT, and treated like complete dirt, the sales director took it a step further and reimbursed the charge IN SMALL COIN CHANGE. To top it all off, since Keating had messed with the car and added that nonsense in they didn't close the panels properly. So literally the day we got the car we had to turn around and bring it back because A PANEL WAS FALLING OFF ON THE BOTTOM I OF THE CAR!!!!!!!!!! Keating is not interested in the safety of their customers, just their bottom line. There's no excuse for behavior of this nature. How on earth does a company like this allow their management and senior staff treat patrons in this manner??? We were overcharged, treated like garbage, and lied to, and NOTHING happened to anyone from Keating as a result of their negative and childish behavior. This is how they operate. Their 4.5 stars on google is not accurate because they have all the bad reviews removed to save face and prevent customers from being deterred. BE WARNED. read more

These are good cars but this dealership is all about bait and switch. Promised oil change with no cost then turn around and charge me! But the vehicle here if they match other prices but go for service some where else! It is a shame because this was my go to place for both buying and service. Now they have permanently lost my business. I will buy Toyota in the future and get all my service on my current two vehicles somewhere I can trust them. read more

They don't tell the truth. Advertise cars they don't even have in their inventory. Click bait. I wouldn't recommend them.

What an absolute nightmare of a business. My husband called before boarding a plane on Monday morning to get confirmation a vehicle was still in stock. Jade told him it was at 8:30 AM on Monday. He flew to Houston ($194 ticket), got in a lyft ($44) and got there by noon on that same Monday to find out the vehicle was actually sold on Saturday. Jade only looked online and did not physically check their inventory. A $60 uber trip back to Hobby for the only available flight home that was also another $283. We lost a total of $581 in traveling fees and an entire day of work when we were ready and prepared to buy the vehicle in cash pending a single test drive. All they could say was "sorry" and then proceed to try to sell us a different car. Do not support this business. read more

Great service stand by their word and work treat customers with respect very impressed

Sales guy at Keating was amazing, but don't have anything go wrong under warranty. My audio display started acting up. After multiple attempts to reach the service department, leaving multiple messages with no return calls, i decided to drive up in person. Was given the excuse that they were very busy and apologized for not calling back. No problem, i understand being busy, i too am busy. Was told to record the problem so they knew exactly what was happening. Got it after about 2 weeks because it's not easy to record and drive at the same time the errors usually occur while driving. Brought it back to show the video and was told they didn't need to see it they were aware of the problem because some others had the same issue. Still no problem, maybe some more came in after me with proof. Was told it would be 2 months to get the part, then 3, then 5, now it's been 6 months. I called today andtold the srvice guy i was really pissed off; that 6 months for warranty work is longer than it should be. Told him i really didnt feel like talking to him because i was mad and actually said a bad word about how ridiculus it was. The service guy said he understood my frustration,but there was nothing he could do. Probbaly so but he then proceeded to tell me i could call Honda USA, which i stated i already have spoken to them and they are worse than you guys. That pissed him off, and he abruptly disengaged from the call. Probably best for both of us. I get it he didnt like the truth but it doesn't change the truth, and im the customer without a solution. I drive clients in my car. Its embarrassing to have the radio change channels or the GPS to go on and off and lose connection and a few other items that dont work. How hard is it to expediate an audio display? 6 months, i think, is more than enough time. Fyi, i dont blame Keating, im sure it's Honda, but someone needs to rip someone a new one and get things rolling. They sell you a warranty,but im not sure they honor the warranty read more

I took the advice of the dealership and am in a crappy situation because of it. To protect themselves, they advised me to make a financial decision I did not want to - with the assurance that I could easily modify the arrangement on my own post-sale. It turned out not to be easy. I needed help from the dealership to get to the payment plan I wanted, and should have had on day one. Instead of the help they assured me, I was ignored by everyone from my dealer to the GM - until I changed my Google review from 5 stars to 1. After asking them to make up for the undue mess I found myself in, the dealership's response was that "I'm upset about something they couldn't control and am asking them to fix something that is not their fault." I made a decision relying on their advice. When it turned out not to work for me, they said "we simply presented you with options" and "didn't force me to do anything." Perhaps that's true, but you should be aware of their refusal of accountability for their own advice. It may be blunt, but it's honest. They're more than happy to tell me what I should think and how I should feel now that they've sold me the car, and expect me to listen. But when they were doing the same thing during the sales process, it was my fault for listening. read more

After years of good service and recommending this service center, that all changed today. They just charged my daughter $321 for an oil change and tire rotation and balance. ($220 just for the rotate and balance!) I had been charged about $90 total the previous 4 years with multiple cars. No warning to her on this ridiculous price. I can get much more service done at Acura, cheaper. I think they jacked the price up on a young girl. read more