Dr. Fisher is Great ! I have been going to him since the Early 90's…read more Total Professional and Great listener. If Looking for a Ear and Throat Doctor, he is your Man !

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves inspecting your nose, ears, or throat. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is massive since they share the lot with several other medical offices. The medical office itself was very quiet, clean, neat, and tidy. The waiting room is very calming and peaceful. Staff: Dr. Fisher is kind, friendly, and knowledgeable. Excellent bedside manners. The receptionist at the front desk was also very welcoming and courteous. They accept both cash and credit cards. There is no credit card minimum.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It can get full very easily and quickly because they share the lot with several other medical offices. Parking spots are a decent size. Establishment: The establishment itself is very clean, neat, and tidy. Staff: My first visit here as a patient myself wasn't bad, but this time, my mom was the patient and our experience was horrible! The staff here are very incredibly rude, unprofessional, and dismissive. If I could give this place zero stars, I absolutely would. Let's begin by discussing the receptionist. When my mom and I entered the office, we weren't greeted. The person answering the phone just threw the sign in clipboard towards us and motioned us to fill it out. When I told her that my mom was a new patient, she said, "Hey you! Come here and fill out the new patient form." When we were done filling out the form and we turned it in, the receptionist didn't even speak to us. She just used hand motions. How rude. And now for the crappiest doctor in the world, Dr. Ted Shen. This doctor doesn't like to listen to his patients and is incredibly dismissive. When my mom was trying to explain her symptoms to him, he cut her off mid sentence and said, "This has nothing to do with my area of expertise. You need to see a neurologist. Why are you here? I don't care because that is not my area of expertise. Stop complaining to me." When my mom then complained to him about her frequent stuffy nose, he was all like, "You need surgery to fix it. It's an easy procedure that takes 20 minutes. Yes or no?" What do you mean "yes or no"? When my mom and I tried to ask him about the risk and benefits of this surgery, he dismissed us. He said, "There is no need for both of you to worry about the risks. It's minimal. Both of you are asking too many questions. Stop wasting my time." WTF?!?! Plus, he didn't even take the time to look inside her nose to see what's wrong. How did he know that she needed surgery? Did this asshat just assume she needed nose surgery? What kind of shit medical practice is he running over here? He is also very arrogant. I told him I was a nurse, and I am taking my mom's symptoms and complaints very seriously. He then said, "Oh you're a nurse. Did you go to medical school for 12 years? If not, be quiet! You don't know anything!" Like wow! How rude, disrespectful, and condescending! He was also very impatient and rushing. When my mom wanted to tell him a couple more things, he kept one hand on the door knob trying to leaving the room. He also had the audacity to say, "Okay. Hurry up. Please shorten your story." Like wow! What an ass. He just seemed so annoyed and irritated when we kept asking him questions. *sigh* When he used the otoscope to look into my mom's ears, he was very rough. Also, when he used some medical device to take out some ear wax from my mom's ears, he was incredibly rough. He was so rough that my mom screamed out in pain. I told him to stop what he was doing immediately, and he called my mom weak for being unable to tolerate what he was doing to my mom's ears. Horrible bedside manners. I wanted to punch this guy in the face so badly in that moment. Do yourself a favor and do NOT see him. He's the worst doctor ever. My mom and I felt belittled after our visit. He's the doctor from hell. He seriously lacks compassion, empathy, and understanding. Dude is a massive douche bag. I honestly expected more and better from a doctor. This is probably one of the worst experiences / interactions I have ever had with a doctor. They accept both cash and credit cards. There is no credit card minimum.

Agreed with the review that says he took all of 6 seconds with the patient. I have to say, I'm…read morevery disappointed in this doctor's poor bedside manner with patients. I'm a medical social worker and work with patients in the elderly community. My elderly mother was referred to him by her primary for chronic ear wax build up, obstructing her hearing. She had previously complained to me about a sinus procedure he had done on her which was very painful for her, but she chose to continue to see him because he had previously done a great job cleaning her ears. She went back to see him and came home upset stating that he rushingly attended her, was very dismissive of her symptoms, was trying to sell her hearing aids instead, and did a poor job of cleaning her ears. One was still muffled. I called the doctor's office and scheduled another appointment for her. This time I decided I was going to go with her, to see what was going on. True to form, Dr Shen rushed in, was very short at explaining what was going with my mother, using words like "I told you", and "I already explained it to her". She's 81 years old. Where is the respect? No patience and poor, condescending behavior. It's important to have empathy and the desire to bring comfort to your patients. None here though. My mother suffers from vertigo which gets triggered when her ears are cleaned. She began to feel it come on while he re-cleaned her ear. Instead of being understanding and explaining to her what was going on, he was short and dismissively stated "it will go away". I was thoroughly disgusted. You're in the helping profession and get paid well to provide a service. If you don't like it, you should not be doing what you're doing. People pay you, as well as insurance companies for care. They deserve more than poor quality, take your money and dash service.

The office staff here is amazing. I find it rare these days most office staff are not accommodating…read moreor kind. I got out on the wait-list for October a week or so ago and called this week for a same day appt I was able to make. The scheduling coordinator is so kind and makes everything a breeze. Dr. yeh is great, compassionate and empathetic. He is conservative which I like and made me feel much better about my issues leaving. I hope to resolve using his non-invasive approach!

Staffs are always polite and very accommodating. Dr Yeh seems very knowledgeable and kind, he seems…read morevery reassuring. He gave us an excellent care during my daughters' appointment, he even thanked us for waiting. We don't mind waiting as this is an indication that he spends time listening and caring for his patient as he did with my daughter. We highly recommend him!

Dr. Chung saved my life. My ear was completely clogged and…read moreinfected and my insurance company referred me to a doctor who could not see me for a month. I started getting very sick. A friend of mine referred me and I was blown away by his compassion and professionalism. He use this sort of vacuum thing and my ear was completely relieved and I thought immediately better. I had the same problem recently it was sad to see that he had closed. I hope he is enjoying his retirement in his native state of Hawaii. There just isn't doctors like him anymore the world needs more Dr. Chungs.

Dr. Chung is thoughtful and kind, and the prices here are great…read more But the real outstanding gem is his assistant, who is very knowledgeable and will speak to you in depth on the phone, answering any questions you may have -- something you just don't find anymore, and which is truly priceless.

Disappointing experience, to say the least…read more I had been experiencing ear fullness, pain and pressure for a long time. Finally was referred to a specialist, this office, after being told it was "allergies" for over a year. I had no issues scheduling but when I met the doctor she felt like she was rushing me and not actually listening to the symptoms I was experiencing and the length of time. She wanted to send me for an audiology test which I agreed to although I told her I had no issues hearing. Even the audiologist asked me if the doc had ordered an ultrasound or other tests and I said no. Weeks go by and I hear nothing. I called her office to follow up and was placed on hold and was told my audiology tests came back fine. So I said ooookay what are the next steps to figure out what's wrong. And they said nothing keep taking your allergy medicine and do nasal rinses. The doctor herself never even bother to call me or send me the results. It was her staff answering phones who relayed that message after I had to reach out. Low quality patient care here. Avoid if you can

Had an appointment with her and she has the worst bedside manner! Will never go back and will now…read morerequest another doctor if she is there. Awful!

Dr Tsai is a very good doctor, only complaint is that the receptionist. I was visiting his office…read moreseeing Dr Sophie Fong. The receptionist was an elderly gentleman, he was very rude, the way he talked as if we are some uneducated people. I had severe dizziness so my husband had to check in for me, not knowing everyone had to wait for call, he went to the window and was shouted to go to the line. Can't he just be politely asked my husband to go to the line instead? I was very sick don't want to talk back, but the gentleman on the reception seat was rude! If he is not enjoying his job he should quit to find something else. He was the first one to meet with patients for entire office.

Super worse front desk. The old man in the front desk is…read moresuper bad Very bad experience here They don't care if patient is painful or not? The worse of the worse experience Waste of time, energy and effort coming here without being treated right Never want to come back here again

I just left Dr. Yao's office and was very impressed with the way he is keeping his staff and his…read morepatients safe. Anyone who know me personally know how I am especially about germs. While waiting for the Dr. I sat an observed the way they handled business. When the Dr. came in I thanked him for keeping his staff and patients safe. He told me he never closed his office due to the virus and always have taken measures to protect both staff and patients. He told me he had 3 more degrees outside of the ENT one being Public Health. The office was extremely nice and clean, and Dr. Yao have great bedside manners and is very informative. The Dr. sanitized his hands upon entering the room, he walked in and put gloves on, he was wearing a mask and a shield, asked me to pull back my hair an began to examine my ears. He checks my nose and throat as well. When he was done, the gloves went right in the trash. He said each room is fully wiped down after each patient. I have a follow up appt for a few hearing test. Oh I forgot to mention as you walk in the door there are many chairs however for your protection the seating is 6 feet apart and before you go to your room your temperature will be taken and you must sanitize your hands. I love it! Dr. Yao is highly recommended!!

I been a long time patient usually when you set an appointment you'll be seen within appointment…read moretime but now since their backed up you be lucky to see Dr Yao within an hour of appt.schedule.