Best doctor EVER! He was able to help my sister breathe with just one procedure. This doctor is…read moreincredibly skilled. He's also very compassionate and kind.

Dr. Hur is a really great doctor! Everything about my first visit with Dr. Hur was perfect. There…read morewas ample covered parking a few feet from the building front door. It's a newer looking medical complex and everything looks spotless. The receptionists were friendly, professional and very organized. I had a few things that I was concerned about and Dr. Hur took the time to listen to me. After he looked at my nose, throat and ears he was able to clearly explain to me the results of his examination. Dr. Hur did an in-office procedure that took only a few minutes and my pain was instantly allieviated. I left Dr. Hur's office feeling heard and being cured. I was so happy and light. Thank you Dr. Hur and your amazing staff!

Dr. Ted Shen is one of the most amazing doctors that rarely exists now. I was extremely nervous…read morewith my sinus surgery. He and his nurse Amy were both very patient to calm me down during the procedure. My breathing improved drastically with the surgery and allergy shots. I was at risk of losing my health insurance and he kindly explained my options for both spouse and myself. When insurance denied treatment for my spouse, he came up with affordable treatment options. When our allergy test results showed we're most allergic to our tree, we decided to remove it but needed a replacement. Dr. Shen and Amy researched to make sure our replacement tree is not going to cause allergies. How many doctors you know will do this for patients? His staff are always pleasant. His facility in Arcadia is bright and newly remodeled, and they turn a/c on when it's hot. So many restaurants and doctors offices now don't turn a/c on to save money while putting food safety and patient/customer/staff health in jeopardy. I'm surprised there's no review on Yelp but probably because he moved to this new location. If you go on Nextdoor, you'll see so many patients love Dr. Shen. Highly recommended!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It can get full very easily and quickly because they share the lot with several other medical offices. Parking spots are a decent size. Establishment: The establishment itself is very clean, neat, and tidy. Staff: My first visit here as a patient myself wasn't bad, but this time, my mom was the patient and our experience was horrible! The staff here are very incredibly rude, unprofessional, and dismissive. If I could give this place zero stars, I absolutely would. Let's begin by discussing the receptionist. When my mom and I entered the office, we weren't greeted. The person answering the phone just threw the sign in clipboard towards us and motioned us to fill it out. When I told her that my mom was a new patient, she said, "Hey you! Come here and fill out the new patient form." When we were done filling out the form and we turned it in, the receptionist didn't even speak to us. She just used hand motions. How rude. And now for the crappiest doctor in the world, Dr. Ted Shen. This doctor doesn't like to listen to his patients and is incredibly dismissive. When my mom was trying to explain her symptoms to him, he cut her off mid sentence and said, "This has nothing to do with my area of expertise. You need to see a neurologist. Why are you here? I don't care because that is not my area of expertise. Stop complaining to me." When my mom then complained to him about her frequent stuffy nose, he was all like, "You need surgery to fix it. It's an easy procedure that takes 20 minutes. Yes or no?" What do you mean "yes or no"? When my mom and I tried to ask him about the risk and benefits of this surgery, he dismissed us. He said, "There is no need for both of you to worry about the risks. It's minimal. Both of you are asking too many questions. Stop wasting my time." WTF?!?! Plus, he didn't even take the time to look inside her nose to see what's wrong. How did he know that she needed surgery? Did this asshat just assume she needed nose surgery? What kind of shit medical practice is he running over here? He is also very arrogant. I told him I was a nurse, and I am taking my mom's symptoms and complaints very seriously. He then said, "Oh you're a nurse. Did you go to medical school for 12 years? If not, be quiet! You don't know anything!" Like wow! How rude, disrespectful, and condescending! He was also very impatient and rushing. When my mom wanted to tell him a couple more things, he kept one hand on the door knob trying to leaving the room. He also had the audacity to say, "Okay. Hurry up. Please shorten your story." Like wow! What an ass. He just seemed so annoyed and irritated when we kept asking him questions. *sigh* When he used the otoscope to look into my mom's ears, he was very rough. Also, when he used some medical device to take out some ear wax from my mom's ears, he was incredibly rough. He was so rough that my mom screamed out in pain. I told him to stop what he was doing immediately, and he called my mom weak for being unable to tolerate what he was doing to my mom's ears. Horrible bedside manners. I wanted to punch this guy in the face so badly in that moment. Do yourself a favor and do NOT see him. He's the worst doctor ever. My mom and I felt belittled after our visit. He's the doctor from hell. He seriously lacks compassion, empathy, and understanding. Dude is a massive douche bag. I honestly expected more and better from a doctor. This is probably one of the worst experiences / interactions I have ever had with a doctor. They accept both cash and credit cards. There is no credit card minimum.

Agreed with the review that says he took all of 6 seconds with the patient. I have to say, I'm…read morevery disappointed in this doctor's poor bedside manner with patients. I'm a medical social worker and work with patients in the elderly community. My elderly mother was referred to him by her primary for chronic ear wax build up, obstructing her hearing. She had previously complained to me about a sinus procedure he had done on her which was very painful for her, but she chose to continue to see him because he had previously done a great job cleaning her ears. She went back to see him and came home upset stating that he rushingly attended her, was very dismissive of her symptoms, was trying to sell her hearing aids instead, and did a poor job of cleaning her ears. One was still muffled. I called the doctor's office and scheduled another appointment for her. This time I decided I was going to go with her, to see what was going on. True to form, Dr Shen rushed in, was very short at explaining what was going with my mother, using words like "I told you", and "I already explained it to her". She's 81 years old. Where is the respect? No patience and poor, condescending behavior. It's important to have empathy and the desire to bring comfort to your patients. None here though. My mother suffers from vertigo which gets triggered when her ears are cleaned. She began to feel it come on while he re-cleaned her ear. Instead of being understanding and explaining to her what was going on, he was short and dismissively stated "it will go away". I was thoroughly disgusted. You're in the helping profession and get paid well to provide a service. If you don't like it, you should not be doing what you're doing. People pay you, as well as insurance companies for care. They deserve more than poor quality, take your money and dash service.

Great doctor and very knowledgeable in E N T, very thoughtful and very helpful. Skillfulread more

I had significant hearing loss in my right ear and was referred to Shen. Waited over an hour for my…read moreappointment, when I was finally taken in, I was given a hearing test. He looked at it and proceeded to tell me that as a matter of fact, that I might have a brain tumor!!! It was like, oh, and by the way, you might have a brain tumor, that's what causes hearing loss. I didn't know what to say. I don't know if he was trying to impress the blonde intern in the room, but it didn't make me feel very good. Made the brain scan appointment, and once I finally heard back from the office, (he doesn't call you back) they said it was negative. Imagine that. Terrible bedside manner and he seems to not really care for his patients. They just pad his bank account. I will find another doctor and get a professional opinion, hopefully not another quack.

Dr. Chung saved my life. My ear was completely clogged and…read moreinfected and my insurance company referred me to a doctor who could not see me for a month. I started getting very sick. A friend of mine referred me and I was blown away by his compassion and professionalism. He use this sort of vacuum thing and my ear was completely relieved and I thought immediately better. I had the same problem recently it was sad to see that he had closed. I hope he is enjoying his retirement in his native state of Hawaii. There just isn't doctors like him anymore the world needs more Dr. Chungs.

Dr. Chung is thoughtful and kind, and the prices here are great…read more But the real outstanding gem is his assistant, who is very knowledgeable and will speak to you in depth on the phone, answering any questions you may have -- something you just don't find anymore, and which is truly priceless.

I been a long time patient usually when you set an appointment you'll be seen within appointment…read moretime but now since their backed up you be lucky to see Dr Yao within an hour of appt.schedule.

This is a very bad clinic with serious racial discrimination. White people who arrive late will be…read moretreated first and don't have to wait for a long time. Chinese people all hope to see this information in the future. Don't come here. People have to wait for too long

Dr Tsai is a very good doctor, only complaint is that the receptionist. I was visiting his office…read moreseeing Dr Sophie Fong. The receptionist was an elderly gentleman, he was very rude, the way he talked as if we are some uneducated people. I had severe dizziness so my husband had to check in for me, not knowing everyone had to wait for call, he went to the window and was shouted to go to the line. Can't he just be politely asked my husband to go to the line instead? I was very sick don't want to talk back, but the gentleman on the reception seat was rude! If he is not enjoying his job he should quit to find something else. He was the first one to meet with patients for entire office.

Terrible experience, receptionist was erude and confrontational, parking is very bad if ur using a…read morecane or walker, asked if anyone could heIp me back to my car for I almost fell, she just bluntly said NO! Dr. was not nice at all she was not helpful

This review for Dr. Battaglia is long overdue…read more Dr. Battaglia was referred to me after I consulted another doctor (for something else entirely). My first appointment, I think it took me like... 2 to 3 months before I actually got to see Dr. Battaglia (found out why later). I figured it maybe worth it as my problem has been with me most of my life and I kind of refuse to be a mouth breather any further. When my appointment finally came, my first meeting was with his assistant (sorry I forgot your name) but I got to describe my problem and basically it has been a life long problem of mine. After listening for a bit, she proceeded to basically numb my nose so he can be seen with a small little camera. That is already far better than what my other ENT doctor has done by the way. While the little camera was snaking its way up both of my nostrils, I realized quickly that, I don't think it should be... FEELING it snake like that. When that was done, the assistant (not PA, actual assistant) showed me the video and I saw the problem with my own eyes. Can't really breathe normally when your nasal passage is touching (turbinate's) and other areas were so narrow it was not ideal. I was told to wait a little bit before Dr. Battaglia came, and when he did come in. We exchanged greetings, I did my best to explain things again but he took a look himself, even though the video was there. He said some medical terms that went completely over my head but I already know the gist of the problem I been having (since i just saw it). I know my parents, both have an issue similar to this (not sure how bad) but it was clear to me, at least for my case, it is a genetic problem. Was then given two options, keep doing what I been doing with over-the-counter medication (which was doing barely anything) or have surgery to correct my issue. Septoplasty and turbinate reduction. I agreed to the surgery on the spot, despite not knowing the risks or cost involved because I am way over dealing with not being able to breathe through my nose. Had one pre-op appointment (back in late December, 2025) which was brief. Dr. Battaglia said the operation is pretty straight forward (as he has done this plenty of times I'm sure). There is reason why he takes so long to visit because half of the week, he is doing surgery. Currently three and a half months post-surgery (end of January, 2026. Review for that is posted) and so far, I cannot be happier considering I been able to breathe like a normal person for once. First week was definitely a bit of a pain. Just what I been experiencing most of my like times two. It was that annoying but so far, it has been worth it. I am glad I went through with it. My other ENT doctor was no where as descriptive or helpful. Taking constant over the counter medication for obstruction in your nose is not a solution. Having a video to see for certain the problems I been dealing with all my life is a good way to tell me that what my other ENT doctor suggested was never going to work as my issue goes far deeper. Now, the surgery doesn't resolve my allergy problem but that's another story. If you ever need any advice, having actual proof shown to you by the doctor is always the best. So you can make your own decision.

I went into this hospital since I could not hear well. So when I arrived, I gave the staff my…read moreinsurance card then the staff told me wait in the waiting area for the name to be called. When I met with the doctor, she checked my ears and cleaned them. Now I can hear well! Thanks to Huntington ear nose throat hospital!