Great company to go and swim with whale sharks. Keep in mind these are only here in season…read more (Starting around June 1st - September 15th) The downside to coming to Mexico to swim with the Whale Sharks is you have to wear those ridiculous life vests, but in Isla Mujeres it's almost a guaranteed sighting. Due to government regulations no free diving . The life vest makes it seem like more of a tourist trap than pelagic adventures in other countries. Still a great experience to be in the water with such magical creatures.

What a great experience! My family and I couldn't be more pleased with the whale shark expedience…read morethat was provided. The boat ride to get to the sharks can be long (approx. 1 - 1.5 hours) but worth it. Our guide Felipe explained what we can do and what we cant do once we get to the whale sharks. Once a whale shark was spotted, the captain dropped us in the water, perfectly positioned to see the whale shark. Once we returned, we stopped at Playa Norte (some the prettiest water I have ever seen in my life) and they made some fresh ceviche for everyone on board. What a great day and I would recommend their services to anyone.

My wife and I sailed with Hank on our last full day on the island, and we had a blast! It was the…read moreperfect mix of relaxation and activity, as we got to snorkel down near the south end of the island after a smooth trip to the lagoon to see some of the properties and boats docked. The 3 man crew was accommodating and unobtrusive, but was quick to help us with any questions or needs we had. I also thought it was cool that because of the slightly windy conditions, we got to actually sail, which was something new for both myself and my wife. We plan on getting back to Isla, and will definitely be scheduling another trip out with Hank & his team.

We love Isla Mujeres and have been many times. We've done many types of excursions but Hank…read moreLandemere's sailing excursion was by far the most fun our family has had. It's a private excursion, so Hank and his crew really customize the charter. There were eight of us. We motored thru the canal and looked at beautiful birds and houses. We then went near Garrafon and snorkeled. Then went full sail and it was glorious and all of us did wingdiving. We ended our day with the most glorious sunset off the coast of Playa Norte. It was fantastic

Caribbean Dreams is first class! We had a large group. The level of service was amazing from…read morehaving a stretch SUV pick us up at the airport, a red carpet greeting to board the Caribbean Dreams 1 Catamaran, the fun music, cocktails and delicious appetizers, snorkeling to arranging a week long itinerary of fun excursions around Isla Mujeres to lunch and dinner reservations for up to 19 people. The staff was amazing. We can't wait to come back!!

Awesome experience! The crew was so attentive, kind and…read morethoughtful. Great customer service. The food was fantastic. Ceviche, fresh fruit, cocktails - no soggy sandwich here. The boat - oh the boat - best catamaran I have ever experienced; relaxing, fun, shade, music...everything you should expect from a vacation tour. I highly recommend going with these guys, they are the best.

We enjoyed Dolphin Discovery! We had a fun and relaxing trip to Cancun, and this was a great…read moreaddition. We took the ferry to Isla Mujeres, and took a bus to get here. It seems like maybe we got lucky with timing, but we just walked in and booked a package. They push hard to add on a photo package. I said no thanks. They ended up dropping the price some and bumped us up to the VIP package. They can definitly neogiate on price! Swimming with the dolpins and manatees was very cool. We also really enjoyed snorkeling with the sharks and sting rays. The package was nice. The buffet food was fine enough. I'm glad we came here. We had a fun easy day on Isla Mujeres!

The photos and descriptions make it seem like you'll be snorkeling in an enclosure with a handler…read moreand their dolphin. They even sell upgraded experiences for longer times and two dolphins. The truth is they run 2 encounters per day and you'll be there with 50+ other tourists. There's a big upsell at the beginning as they try to persuade you to buy a photo package and/or upgrade to the Garrafon VIP package if you bought a combo ticket. (Be aware that ferry to Garrafon is $15/person extra vs a cheap cab ride.) There's no pre-encounter video or briefing explaining their mission or the experience. They don't even make the effort group the gringos together so that the handler can speak in English - and 40 minutes is a long time to wonder what they're saying in Spanish. It seems that you're grouped by which package you paid for, but we paid for the single dolphin experience and ended up in a group with two. They split you into a half dozen groups and then station you around the perimeter of the enclosure. The handler then leads you down to a submerged metal platform (trust me - you'll want reef shoes for this!) to stand in a line. They provide some commentary about dolphins and then swim the animal back and forth to allow everyone to pet it. Each person will then have 3 interactions: fin/handshake, nose-to-hand targeting and a dolphin kiss. If you didn't buy the photo package, they'll make another attempt to sell you this. You can hang out around their pool in lounge chairs and even grab lunch (depending on the ticket type you bought). It's an OK experience if you have kids or really love dolphins - just not a fantasy experience.

While on vacation my family and I decided to the boat tour which included drinks, lunch buffet,…read moresnorkeling, and being able to be on a private beach. The boat ride was a great time and they kept you entertained. The lunch buffet was not bad at all and you could go up as much as you wanted. The snorkeling was fun but if you do get tired out there they will come out to get you to bring you back to the boat. The private beach was a great time but I will warn you there are people out there trying to sell you things. Along with the chairs on the beach are not free you do have to pay for them. The price of the tour was very reasonable and easy to book.

The crew is extremely hostile towards guests, and openly admitted to not liking Americans even…read morethough nobody onboard was causing any issues. Pretty bad experience and potentially very dangerous due to the inexperience and hostility of the crew. Not worth the risk, avoid at all costs.

This was the second time in the last month we have done this same exact tour. My nephew plays…read morebaseball for the Quintana Roo Tigres so we come down here now quite often. The weather for this excursion prevented us from going snorkeling, so they just let us cruise in the fast boats for 2 hours thru the marinas, bays, shorelines and mangroves of Cancun. So much fun. Alex our guide did a great job, even though one of our boats in the party suffered a propeller malfunction, they replaced the boat quickly and made up our downtime. Great time, and will do it again.

I know some things are beyond our control, especially when it comes to weather. We had booked the…read morespeedboat/snorkel tour. We spent the morning getting ready for our noon tour, then took the bus to the location. Through a bit of overzealousness on our part, we arrived 45 minutes early, only to find out the tour was cancelled to do...maybe the wind? The boats and snorkeling weren't possible to go out. A few of us cancelled, but some decided they wanted to still do the trip the following day (our last day), but we asked them to please notify us in case it was cancelled beforehand so they didn't have to take another bus ride for no reason. I emailed the morning of, because of the strong winds all throughout the night. I did receive an email back, saying they hadn't heard if the tour was going to take place but I'd be notified in case of something had changed. Welp, those that were going had no choice to leave and hop on the bus for their tour...only to find out, the snorkeling part was cancelled, but they could do the boat ride if they wanted. Since snorkeling was their main reason for going, they decided to cancel. It would have been great to know this before hand. The refunds were processed pretty promptly and we were grateful for that, but it's a shame there wasn't much communication that wasted time (and money) that could have used for something else both times.

Omg, the absolute highlight of my birthday trip. Shoutout to the crew for taking care of us! Jesus,…read moreAlex, Axel, Lola, and Dustin! Es muy bien! :D My friends and I did the 5-hour In-Ha Snorkel & La Bocana Tour. The yacht included a paddleboard, snorkeling, and fishing gear. The crew was so nice and friendly. Towards the end, it was a party with them, it was such a great way to end my trip. The vibes were WONDERFUL. During the experience, we had freshly made ceviche and burgers. They were also accommodating with my dairy allergy and the drinks they made were fantastic! I appreciated the crew prioritizing safety while keeping the environment exciting and fun. I loved it! Lola took AMAZING photos of our entire experience. Jesus got photos of my friends and I snorkeling and some fishes that we saw. It was beautiful! Thank you for making memories with my friends and I definitely would do that again!

Aldo and crew were AMAZING!!!! I've been on plenty boats but this was the best. The hospitality was…read moreamazing ! They were so attentive! They even helped my 2 year old swim while I was on the boat. The guacamole was delicious and fresh. I legit have zero complaints.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

This was a blast and EXTREMELY worth the value. We paid $188 USD for two people (all inclusive…read morepackage). This included: cruise to snorkel area, snorkel equipment, 20 min of snorkeling, cruise to the island mujeres, golf cart rental on the island for a hour or so, and cruise back to the dock WITH lunch and unlimited booze. The lunch was great and they give you decent portion sizes with appetizers. There was great music, wonderful entertaining staff, and fun guests on board. The snorkeling part is very average and the reef area they show has pretty much all died unfortunately. If you've never ever snorkeled before I guess it's okayish. There's also a fun water slide and diving board. The total tour is about 7 hours from start to finish. I originally found this activity on TripAdvisor and it had great reviews. Here's the weird part - on TA it says "a tour of the ruins is included". It never happened. I'm not sure if they advertised wrong on there or what but we were kinda bummed about missing that. Overall great activity and I will definitely be back next time we're in the area. TIP: there's an additional $14 USD "port fee" that has to be paid CASH ONLY when you check in. This is great for all ages and group sizes. They make you take everything off the boat when you leave to tour the island so bring a small bag or back pack. Dry change of clothes was nice to have too.

We had a wonderful time.. again. I've probably got another review on here from a year ago. Ang…read morewhatever I said then still stands. always a great time. But the drinks weren't quite as good as before. But, As always, the ceveche was wonderful... I'd love to buy a couple liters para llevar. The crew & chefs were fabulous. Again we skipped the snorkeling but that is kind is a zoo and a lot of work.. Plus, we'd already entered the party mode. The only negative is they use CHEAP CHEAP CHEAP liquor. What they call "tequila" isn't. No nom number.. The bottle called it "Licor Dr Agave"... 28% alcohol.. Which could be anything. No telling what the run and vodka were.. Maybe something else that they brewed up in their basement. This was our third trip.. We hope the beverages improve for our next trip.

This marina and beach was very clean with a little Starbucks and a cozy restaurant & bar. We got…read moresnacks to bring on our private boat tour as drinking snacks. It was strange that they didn't have black iced coffee at this Starbucks. The check in office was spacious, process was fast and easy. Hubby booked our tour from a third party so he just paid fees for dock tax and snorkeling on site. Our private transportation got us here a bit early so we walked around and took some photos of this beautiful marina and ocean. They even had a massage parlor on the little beach. We were there in the afternoon so most people were already out at sea. There was barely any other people at the marina and it was so nice & quiet which is always what I prefer. I recommend book a tour here whenever you visit Cancun. Caribbean Sea is so beautiful and snorkeling gets you to tour the reefs and tropical fish even underground museum. Or just some sailing at sea is relaxing enough to have a very good time for a couple hours or even a day!

Do not trust this company!!! I reserved a 36' Searay for a 6 hour evening cruise to celebrate our…read moreanniversary, I booked at 4PM, I was assured the boat would be at my hotel no later than 3:50PM, I called 11 times, no answer, we waited till 4:45 PM before making other plans, this honestly completely ruined my evening anniversary plans, still no call or contact from this company