This dealership contacted my 83 year old mother to sell her a new car she could not afford! That is…read moreelderly abuse!

The service department is awful. We could not get a call or email back but they had the car for…read moreover a month. In the end they denied the warranty, and then over charged us for a diagnostic that we already knew what was wrong. (and gave them the full report) Too bad the person with the brain cells didn't think to deny the warranty we paid for BEFORE they did a second diagnostic and found out the same thing. (and for $100 more) This dealership is rude, and will take your money through dishonest ways. BEWARE! We asked that a recall in which we got a notice for while they had it be taken care of, and they acted like we were crazy and they knew of no such recall. We had to go to Kia Corporate to demand it be fixed.

I was shopping around for a new car. I decided on a 2026 CX5. The salesmen were very helpful,…read morefriendly and happy that I was finding my new car. The problem, which I regret, is that I was not thrilled with the color. It was ok. But wasn't dazzled. They did not rush me, in fact, I would have gone forward with the sale, but Camryn said I should think about it and make sure. I should have stayed with him. I ended up by sheer coincidence, at Mcgee Mazda where they had the color I wanted and purchased a car from them. They get NEGATIVE 10 stars. (won't go into details here unless someone asks) I let Autex know that I purchased the car, I felt guilty because they were so nice. I got a text back saying they were sorry they couldn't source out the car I wanted but if I ever needed anything let them know. I was unsure if my being upset with Mcgee was valid, (I was very angry) so I still contacted Autex and asked questions. They were thoughtful and honest with me even though I didn't end up buying a car through them. Mazda Customer care center told me I needed a software update done at the dealership. Since my experience with Mcgee was so bad she made my appointment with Autex. They were fantastic. They told me a lot about all the things my new car could do that I was never told by my salesman. They were just great. next new car is definitely coming from Autex, and I recommend them whole heartedly. I never felt pushed to make a sale, and I feel like they do care about their customers.

I really want to like these guys. I do. And ive tried so many times now. They are doing so many…read morethings right. Clean , organized, the video are great, they wash your car, they provide door to door lifts. And after multiple experiences now, i find myself giving up on them. I identify the problem as the branch manager. He obviously has some unresolved trauma that he hasnt processed. Personal, but unfortunately it comes out on the customer. Honestly its so easy. The customer is always right. Treat your customers with respect and kindness and provide exceptional service. Its amazing that something as simple as that cant be executed. I guess people would rather deliver to their ego and pride than make money by delivering great customer service. This review is for the service section of autex keene. (Repairs) People pretend like they want to be rich, but from the behaviour of autex Keene s management i see that there is actually something some individuals prize more than gold: their own ego.

Great service for a small VW dealer in NH. Andrew in the service department is always helpful. I…read morehave purchased three cars from them and likely will purchase another at some point.

Made an appointment that was 3 weeks out for a recall and the check was engine light on due to the…read morepurge valve and canister). I already had the code read and spoke with them when I made the appointment about replacing them. I went to pick up my car when it was ready after 5 and a half hours only to be charged 120 dollars (an hour of labor) for them to read the code and tell me exactly what I already knew was wrong. A waste of an entries day and 120 dollars. The customer service is garbage and they are crooks.

My budget for cars and car repairs is very limited, so I was discouraged back in October 2025 when…read moremy excellent local repair garage declined to take on a diagnostic and repair deep behind the dash of my trusty 2014 Impala. He suggested a dealer would be better equipped to handle dash-related work. I dropped by the smaller of two Chevy dealerships near me, Walier Chevrolet in NH. The more senior of the gents at the service dept office right away knew my car's issue - disabled climate controls characterized by minutes of a loud drumbeat banging behind the dash whenever a door opened or the heat or A/C setting was changed. I was given a wide ranging cost estimate with my appointment for dropping off the car. To my relief, Walier was agreeable to letting me limit what I'd be able to spend if the problem turned out to be a worse case. The result: They had the car for 1 overnight (to obtain the needed parts) and they performed a perfect repair. The work was completed on schedule at a cost within my dollar limit. When dropping off the car I had the opportunity to meet Mr. Walier, the founder and patriarch of the dealership. He took time out of his busy day to give me a lift home - unexpected, but very appreciated! As a small business owner, I value small businesses. In contrast to larger car dealers with many locations, Walier is human-size dealership with a very nice team. My pleasant, down to earth customer experience was very positive and something other businesses can learn from. Next time I need another vehicle, I'll return to Walier!

Not even one star! No response when I was told I'd receive one. Just awful customer service. Do not…read morebuy a car here!!

I recently leased a 2026 Toyota Camry LE AWD from Toyota of Keene (NH). Ryan McCullock made the…read moreprocess easy, straightforward and painless, and with humor, too. I've had an excellent experience here. My son has since then also leased another similar Camry. Top-notch crew here.

I am sharing my experience so people planning on dealing with this place can be aware. I made an…read moreappointment to test drive/purchase a truck. I took a half a day out of work and started to drive to the dealership for my appointment which was over 100 miles away. When I got 3/4 of the way there, they called me and said a "walk in" was inquiring about the truck. They ended up selling the truck to the other person. I lost a half a day of work and drove 150 miles for nothing. Buyer beware.

Chris was an awesome salesman. Knowledgeable and no pressure! Allowed me to take my time to make up…read moremy mind. He tried to get me the best deal. Jeremy was a great stand in finance manager! He was easy to deal with, no pressure fast and to the point.

Walked into Hyundai of Keene on Saturday 3/21/26 drove away in new Tucson 2026. Chris Chajon with…read moreonly 8 weeks on the job was outstanding. Meet me in the parking lot when I drove in came out and greeted me. Was never pushy took his time and explained everything. Even told me when I was about to drive off any questions or concerns about the vehicle or need help with understanding all the features came back we he would help. Looking to buy new vehicle Chris is the man to see.

They dropped the ball and did not put an inspection sticker on our Jeep when we had it done. We…read morenoticed it later when a NH State Trooper spotted it. We had to have it redone in order to meet the law. It passed again. I contacted them Saturday and then again this morning and again this afternoon. They did not respond to my questions. They have absolutely poor service and treat their customers like dirt! SHOULD BE NO STAR!

dropped a Ram diesel truck off in Nov "24" that didnt run, late Jan "25" i called to ask if they…read morewere going to work on it, no techs available to answer, so I left message if they were not going to work on it I would tow it to a shop that would, Feb 4, 25 i get a message to please have the truck removed that day. They never looked at it, guess actually diagnosing a mechanical issue is not in their wheel house without a code to guide them. no worries it will be running by next week. wouldnt think dissing businesses with fleet trucks would be in their or rams best iinterest but i guess it works for them