The young lady that works in the office has always been helpful. We are moving most of our stuff…read moreinto our new apartment and she helped me get a smaller unit. She also explained the next steps. I look forward to continuing to do business with you in the future.

WORST EXPERIENCE EVER! Do NOT recommend. Not only were my items ruined with mold once I removed…read moreeverything out of storage, there were all mice droppings. One week later 78.60 was taken out of my account UNAUTHORIZED. I call a supervisor named Joanne who completely lies to me and tells me "it's auto pay, it's your new bill, blah blah" I just paid them 270.00 less than a month ago. I filed an insurance claim and would NEVER use them again, primarily because of the disgusting customer service Joann provided.

I sold my property in Massachusetts and needed a storage unit for 9 months. Thanks to Mike and…read morePaul, my experience has been awesome. They are both so professional, polite and most helpful...not to mention, the personal touch of remembering my name. Recently, I needed to down size my unit and Mike was extremely knowledgeable in helping me decide on the unit size. This facility is very clean and safe. I will definitely recommend it to anyone looking for a storage. Thank you Mike and Paul...you are the BEST!

Tanya helped me after hours even when customer service couldn't help me out. She came in just at…read morethe right time and took care of the issue I was having. She went above and beyond! Demonstrating work even after hours of operations.

Very professional and personable could not have asked for a better experience. Good communication…read moreby the office and the movers to let us know each step of the move. Jay and his guys could have not been more helpful during the actual move. Great guys.

Will consider editing this once move is hopefully completed tomorrow. I will be using a different…read moremoving company to get my stuff out of their storage unit. There is no self storage option by the way which Yelp seems not to know. 1. They accidentally double booked me. Innocent enough. Somehow it got lost in transit(??) that they were packing as well as moving. 2. I've moved multiple times with my same set of furniture and items and these were the slowest movers I've had by far. 3. They want to charge me $265 to "transport" my items from their warehouse in West Haven... onto the loading dock of their warehouse in West Haven. So basically $265 to be able to get my things back and have nothing to do with them ever again.

This place is the absolute best for storage in the New Haven/ Yale area! Reasonably priced,…read moreamazing and helpful staff, easy access, and very secure. We kept our things here for a year while we looked for a house and we never had trouble accessing the unit or getting help when needed. They have tons of handcarts to assist with moving and supplies if you need them. If I ever need storage in New Haven, this needs to be your first and only stop! As a bonus, the music in the storage area is great ... added a great ambiance while packing and unpacking!

Mouse infestation and they tried to charge me for something that this infestation destroyed, that I…read morewould've otherwise had someone come pick up to purchase. They claimed I left it in my storage unit (which wasn't true), and charged me for another month. The manager is nice, but this was unacceptable.

The manager, Dave is extraordinary! He cares about the property and his job. His corporate leaders…read morethough...legal thieves. Once my stuff was in, every few months I get massive increases with NO proper notification like texts I get when I pay them to confirm. They sneak them in. I have fought many times and they do partial decreases. I'm paying more for storage than a luxury car payment. No temperature control. They simply don't care. I'm hiring a U-Haul to move to a new storage company. What a business model!

This storage have full of mice not good to store thing people loading food snack fill up their unit…read moremice roaming everywhere seen a lot of mouse trap dead mice /rats laying on floor and the rent is very deep once u move in late they double the rent as triple homeless people sleeping driveway for years bathroom is dirty doesn't clean daily this it is