As a married couple with 3 kids we've purchased 8 vehicles the past 20 years. Today was by far the…read morebest vehicle purchase experience ever! We travelled 2 hours from St Louis to Jeff City to purchase a pre-owned 2025 Grand Highlander-Hybrid. Ben McGrail was very responsive and fulfilled our request getting to the bottom line on the terms of our trade in, purchase price, all the numbers that matter. Once we test drove the vehicle, we got all the financial paperwork completed efficiently with Matt Wilde. Clearly explained everything and answered all our questions. They gifted our 11-year son with some KC Chiefs Memorabilia with his response saying it all, "best day of my life." Considering our family was just in Florida for Disney World and he went surfing for the first time last week, I'd say that's pretty powerful for a car dealership to give a kid that kind of memories! It's hard for anyone retail or services to get above a 4.5 out of 5 star rating. Rusty Drewing has an unbelievable 4.9 online rating! Our family understands why now after our amazing purchase experience. You just have to go there to experience it for yourself! Despite being 2 hours from home, Rusty Drewing will be our first choice for any future vehicle purchases!

Went in today to get an oil change. They were pretty busy thankfully Alex Maher answered my phone…read morecall and he's just the best bc he was able to fit me in. Also made sure I didn't forget my vuse in my car! All this to say Alex is a mf G and you should hit his line for world renowned customer service and over all a great experience. we the Toyota boys especially Alex!

This is the way a dealership shoudl be operated. You can buy a car here, get it serviced and have…read moreit repaired, if necessary, all in one place. The sales people (Mark WIlliams) are honest and know what customer service is all about. The service department is fantastic too. Danny and Travis are always there to help get you going and like the sales guys, are HONEST about what they tell you... it is so refreshing... I only wish they had the Lexus or BMW dealerships for the area.

If you receive an offer from Rusty Drewing's sales team for your car/truck please be careful of a…read morebait and switch. I posted my 2019 truck for sale with only 79,000 miles on it for 20,500 (nearly 2k below average sales price on autotrader and across sales sites.) I explained it had chipped paint as well as a small dent on the side and posted photos of everything. I received a message from Clay on FB who said he was interested in buying it. When I asked if he'd like to test drive or see the truck he said: "I don't necessarily need to see it to buy it. I work for Rusty Drewing Chevrolet Buick GMC Cadillac in Jefferson City, Missouri." He offered me18k because of the paint and dent, wrote up and sent me a photo of the bill of sale and the cashiers check. After I received those photos I rejected other offers and interested parties and took down the ad. We had to wait for the sale of the truck to organize our move and once I saw the check and bill of sale I proceeded to plan our move logistics across the country. Four days after the photos were sent to me I met two workers from Rusty Drewing who drove 4 plus hours to pick up the truck and give us the check. The two workers Rob and Bob were two of the kindest men I've ever met and Clay put them both in a very uncomfortable position. When they arrived and sent photos of the truck, Clay said he was pulling out of the deal because of the paint on the door (same paint issue described in the post and shown in the photos.) He then proceeded to have us wait for 30 minutes while he discussed what price he was willing to still buy it for. At this point we had already arranged our move and gave up other offers to stick to the agreement of the price Clay had offered. At no point did Clay ask for further photos or details about the truck or say that the price offered could change in all the time we discussed the sale. All he wanted was the VIN number, never asked for anything else and said he didn't need it. We had no choice but to accept the offer of another two thousand off the price since we do not have the time to repost and find another buyer before we leave town. Be careful with these guys, this salesmen does not stick to his word, if they contact you be very careful of a bait and switch.

Purchased an Expedition from Joe Machens Capital City Ford and had a great experience. I found the…read morecar on cars.com and when I called I spoke with Sara Myers. She was able to provide details about the vehicle, answered my questions, and made an "out of town" buying experience easy. Within 24 hours we were headed to Jeff City and the truck was ready to go when I arrived. Price discussions were straight forward and I received a very fair price for my trade in vehicle. Sara made the whole process enjoyable and I'd highly recommend her and the whole Joe Machens team that made this a great experience. Oh, and the service waiting area has Starbucks coffee and ICE CREAM!!!

Worst place to go if your looking to trade in your car. To begin i was working with a dealer at one…read moreof there other partner dealerships to look at a cars they had on their lot but refused to return any calls to him. So i make the trip from Columbia to Jeff to look at the car. I get to the dealership and the car salesman wouldn't even get up to shake my hand. Big red flag to begin with. As were looking at the car another sales who works come up and mentions how someone who works there is wants to buy the car and i should get it before him. Another red flag. That why they were returning calls because someone who works their wants to buy to they are holding it for them. As this is going they are repeatedly changing the price of the car thousands of dollars. And tells me it's because of the market? Mind you it was a 2017... even after all this i was still gonna go get the car cause it was what i wanted. I brought my trade in the next day for them to basically try and screw me over. $6000 less than what i told them i wanted. Then when i mentioned selling the car myself and coming back i was told "whats the point? To only get a few extra thousand?" Who says shit like that unless you're just tryna make a sale. I then told them i wanted to take the night to think and pray about it and i was given an eye roll from the salesman and he walked away and left me at his desk for 10 mins just to come back and offer me $500 more for my trade after i already said i wanted to think about it. He goes to walk away again so i followed him and asked for my keys to my car. He then proceeded to tell me "you dont need them" The whole time this was supposedly the top salesman there. How does anyone buy a car from that guy. Didn't even want to have any type of conversation with me unless i was making a deal. NEVER GO HERE TO BUY A CAR. Worst experience ever. Go to CDJR in Columbia they will get you exactly what you want with a great deal!

These people are beyond amazing. Charley, Stacy, & Shawn have all been blessing to me. Customer…read moreservice 11/10 , I've gotten 2 vehicles from them & it has been the best car buying experience I've had each time. I can't say the same about anywhere I've been. Charley, Stacy , & Shawn keep doing doing you & blessing people the way you blessed me!

I waited 45 minutes for the owner to acknowledge my presence, as I stood at the door. I asked to…read moretest drive a vehicle I was interested in purchasing while they appraised my possible trade-in and was denied. When she went to appraise my vehicle, she stopped to assist someone that pulled up. They conversed for several minutes like old friends before a telephone call interrupted her. She assisted the caller while I sat in front of her. She asked numerous times how much I wanted for my trade. Each time I asked her to make an offer; she never did. She told me what she might get for it at the auction, not what she would offer for it. She informed me I could try to sell it outright. She never offered to show me the vehicle I was interested in. The only good I can say about the owner, she literally never tried to sell me anything!

We went to Town and Country Auto, and Brent helped us out a lot. We traded our vehicle, and got…read moreanother vehicle. The prices are fair and Brent is a joy to deal with. I would recommend this dealership, and will keep him in mind when I need another vehicle l.

The guys at Town and Country Auto Sales are fantastic. They…read moreare kind, helpful and don't push you to buy and there to help if you have questions. They went above and beyond what most used car dealerships would do. I would highly recommend them to anyone looking for a vehicle. My Nissan Rogue doesn't have a lot of bells and whistles and that's what I was looking for. Thanks!!!

Very unfriendly experience, and they will not be getting my business. For a Manager, Matt was…read moreextremely rude and unprofessional. His attitude reflected poorly on the dealership.

Fair selection. Good cars. The downside is they will hound you,calls, texts, constant a d even when…read moreyou say Don't Call, they call. First i was just looking online, no one needs calls for that.

The cars they were selling were decent. My brother got his truck from here and he took it here to…read moreget serviced. Always nice, professional people. Here's why I gave it 3 stars: My mother and I are looking at cars for me. I have my eye on a newer Pontiac and the salesman comes over and quickly takes me to a older Ford. "This is one is perfect for you. No problems with it at all." So I ask about the car I was looking at and he quickly goes back to the car he wants me to buy. So I humor him and open the door and instantly notice the 2 different colors of red paint on the car frame and the little pieces of broken glass under the driver's seat. He didn't know anything about what happened. Then I flat out told him I didn't like it and wanted to look at look at the car I like. Then he went to my mother with the sale.... I really think the day's bet was who can sell the piece of crap Ford that day.

Took my dodge to get fixed, got it towed in because lady at the front desk said tow ins are a week…read moreout. Made an appointment just in case, guy never even put me in the system. Two weeks pass, called and heard the same excuses, they made an appointment just to cancel it the same day. Kept calling to get the run around. A MONTH later it's "on top of the pile". They haven't touched it, finally went in person and they seemed relieved for me to get it towed somewhere else. It just needed a sensor replaced. An hour to hour and a half job tops. Missed out on a vehicle sale and trade in!

We have personally purchased at least 8 cars from Capital. They treat My family and friends very…read morewell with unbeatable cars, Steve Tolbert is a first-rate guy and Orion will bend over backward to get you what you want in a vehicle. Prices are not marked up like most big city dealers and customer service. The best in central Missouri, where every customer that walks through that door is treated like family. Would highly recommend a visit if you are in the market for a clean car and fair no-hassle purchase. and especially a Mopar vehicle ie Challenger Charger TRX, Their service dept has some real good knowledgeable folks there. between Wes, Emir, and Shirley they will get you lined out with what you need or want to be done to your car/Mopar accessories. Danny and Dave run a tight ship. oh btw put some half and half out for the coffee. Thanks, guys TCee

went in to buy a Ford vehicle because I had such good luck with previous Fords Bo the salesman put…read moreme in a Lincoln SUV and it was the perfect fit it only came with one key so they had me come back and programmed a second key and even put my plates on for me a very pleasant experience Bo will be my goto anytime im in need of a vehicle for sure very personable, friendly, and knowledgable about the vehicles

My girl friend bought a used card from what is now Joe…read moreMacens Ford formerly Mike Keho the used car dept. took advantage of her by selling her a lemon I hope people read this and shop else where