The worst call center staff I've dealt with. Rude at every opportunity, zero patient empathy. Would…read morenot recommend them to my worst enemies.

I had some minor surgery on my face and I have to say Dermatology on Roosevelt in Glen Ellyn is the…read moreplace to go! They were fantastic, painless, professional and pleasant. What a nice experience from Mary at the front desk, the entire nursing staff and Dr. Pipitone they certainly make you feel cared for and make your time relaxing. I would highly recommend them.

This doctor really cares about people and goes out of his way to spend time with you. He is very…read moregentle and understands. People kept asking me how did you get that doctor? Devine intervention! Everyone is saying his praises at the different hospitals that I went to. He makes it his business to be there for you. When I got my port put in he was there when I woke up. I look forward to my next surgery because I trust that he will do the best he possibly can to help.

Dr Mag as I call him is my savior. You never expect to hear the words breast cancer but if you do,…read moreyou want somebody like Dr Maganini On Your Side. He will literally Hold Your Hand through whatever Journey you might have to take. You may think Yelp is not the place to find a recommendation for a doctor but I'd scream his praises from the rooftops if I could. If your reading this take one day at a time down this road. Don't be afraid to be selfish and most importantly Make it about you! Good luck to you.

Wow this place is awesome staff very nice and polite. I really like the receptionist Jennifer she…read moreis always smiling. I missed 3 appointments because they moved their office right next to the elevators. Nice and clean office everything brand new woot woot. I truly love this place. Very professional.

Great staff that works with you to get you in to see your preferred doctor. Caring and personable.read more

At my appointment I was told I'd be called with the results of my biopsy, but because of the…read moreupcoming (Christmas) holiday, there may be a delay and not to worry. That's easy to say, but difficult to do. Still, I was patient (all the while having coworkers, students, and family asking me for updates). After 2 weeks I was getting antsy, so called and left a message. In doing so, you're prompted to record certain information: "State your name and hit the # key; State your doctor and hit the # key; State the reason for your call and hit the # key," etc. The PA-C who did the procedure called me back within a few hours, but apparently the "reason" for my call wasn't relayed, because she had no idea why I had called. After that bit of awkwardness, she said she was surprised no one had called me with the biopsy results. They were negative. The end. I mean, that's great and all, but here I was a bit anxious (while trying not to be, but my mind goes 20 steps ahead and into the "what ifs" pretty easily) the whole time, waiting like I was told. The next day I went to my mom's to find a letter from them stating the negative results. Again, great... but a phone call - like I was told I'd receive - would have been much, much better. I mean...this relates to skin CANCER, which I've had (the deadliest kind, mind you) - probably should be a little higher on the "Let's make sure we follow up with the patient like we said we would" List. Disappointing.

Okay, so while I love the level of care and how they've made my face look post-skin cancer, I'm…read moreannoyed with their billing antics. I paid $800 for cosmetic surgery to laser on my face... and then scheduled a followup appt. to make sure all was well with the laser I just paid a load of cash to have done. I called before coming in to that appt. as I felt it looked good and wanted to make sure I wasn't getting charged. She told me I wasn't because it was a follow-up to a cosmetic procedure I paid out-of-pocket for. I went in and was nonchalantly talking with the doctor about my lasered areas (one being my skin cancer scar) and said that sometimes it breaks out with tiny pimples and if that was normal... as a result of the cosmetic laser. He looked at it and diagnosed me with something. Because he gave me an (untreatable) diagnosis, I was charged $40 for that appt., even though it was my followup and not a new concern. Still annoyed. Make sure you are careful in speaking about finances and what you ask for. It's pretty ridick that I'd be charged for him to tell me the little pimples (using a fancy term) are normal as a result of the surgery I've had. BS I tell you. I'll still go back because they did a nice job when all is said and done, but I just hate being nickel and dimed about every little thing.

The service itself (routine check-up) was ok, but then the bill... I paid my insurance co-pay and…read moremy insurance covered a small portion. Be aware that during your appointment they may pull out that liquid nitrogen to zap off some bumps. They don't ask you - nor do they warn you that each one of those little squirts costs a significant amount of money.

First time here was a success. Katherine Jerge PA-C was great. She was very thorough. The…read morereceptionist Schneider was very nice too. Awesome job!!

This is the place to go to if you want to be treated poorly. The staff lacks empathy, listening…read moreskills, and proper etiquette. When I walked in one of the receptionists appeared short tempted towards an elderly woman that had misplaced products she had just purchased. Little did I know I would be the next victim of their poor customer service, dishonesty, unprofessionalism and short temper. Walked in on Thursday 2/24/22 around 2:50pm, they advertise that they accept same day walk in's at ALL locations. One of the front desk receptionists said their location does not take walk in's. Not sure why they would advertise that when you call if it's not true. I was able to speak to a nurse with dark brown hair, she told me that the doctor could see me but not until 4. I told her I didn't mind waiting but instead of listening to me, she basically decided for me by saying, "no you wouldn't want to wait that long" and insisted, even after I repeated myself a second time that I wouldn't mind waiting if that's the only way I could get a simple prescription change. Next the receptionist ladies were rude, they didn't listen to my situation, instead of taking a moment to listen to understand what my situation was they would interrupt me and talk over me while I was speaking. An African American front desk receptionist handled the situation poorly she took the situation to level that was unnecessary, instead of having empathy she lost her temper and called the cops because I refused to leave when all I wanted was to take a minute after the Dr. was done with the current patient, to ask if she could change a prescription she had given me. The front desk also refused to give me test results from a biopsy that I had at this same location for my first appointment. The entire staff seems very dishonest and unprofessional they say one thing one moment and change it to something else the next and I could be talking to one receptionist and the other one will rudely interrupt. Pinnacle Dermatology give me a call.

It was my first appointment and I went to reception to check in. First she could not find me, then…read moreshe said "didn't somebody call you - Dawn is sick today?" If I was a no call no show I would be required to pay for the appointment. They did not have enough respect for me to let me know not to come in. Best part the next appointment is not for another month.

Love this place! Dr Nichols was so nice! He spent The time…read moreto do an exam and listened to my complaints. I had seen two other doctors prior who just didn't care. He was awesome!

Another doctor with an enormous ego. Actually called my physical therapist to belittle him for a…read moredifference in professional opinions...so inappropriate and unprofessional. Beware, you've been warned! I thought he was great at first too...