Terrible business practice. I made an appointment 7 days out. They advised me that they had a 48 hour cancellation policy. That was on point. They asked for my card and charged me $100 I assumed as a holding place. I cancelled the next day - giving 7 days notice. They told me they were keeping the $100 !! They claim they told me about this policy - which was NOT true (they apparently did tell my sister who made an appointment separately from me). I told them this wasn't acceptable. I received a call from the "manager " who lied and said she was standing by the receptionist and "heard" her repeated their policy THREE times. B.S.! The manager kept interrupting me, talking over me and when aggressively told her to stop interrupting me, she called me a "horrible person" and said they would refund the $100 but I would never be welcome to their practice. Unprofessional, rude, and the policy of charging $100 just for making an appointment regardless of a 7 day cancellation speaks for itself. Highly unusual and a complete betrayal of a clients good faith. Horrible unprofessional manager. I wouldn't go to this practice if they paid me. read more

I started having small facial cosmetic surgery procedures with Dr. Keller decades ago and just had a touch up lower face lift. Because of Dr. Keller's artistry, at 68 years old, I am looking great and doing Latin Ballroom competitions with a 34 year-old model. If you want to feel alive again and enjoy the beauty of life, I highly recommend going to Dr. Gregory Keller. And don't see any one else but Dr. Keller. You can completely trust him. I think the couple of negative statements were not in actuality surgeries performed by Dr. Keller. The reviews were probably a mix up. Like I said - I have had several facelifts over the years with Dr. Keller and he has made it where I look and feel fabulous, young and natural. https://www.youtube.com/watch?v=EzSlhypDu3o&list=PLTpVnYU824bpMxuswjUlnmLvrPvCiHgdp read more

Dr. Keller is a pioneer in the industry and I have been thoroughly impressed with everything I've seen on friends, and the procedures done on me. Everybody heals differently. read more

Dr Keller is the best facial plastic surgeon. His deep plain face lift before and afters are amazing. Check him out before going anywhere else! read more

THE worst office staff experience one can have. They're incompetent, unthorough, & even rude: I just called & asked for the current 'office manager', who was the person I thought I'd spoken to last time. The person who answered (who called herself 'the owner', but not the doctor),= kept asking me where I was calling from & what I wanted. I told her Santa Barbara twice, & the same as above, then she calmly said she will hang up, & when I expressed my surprise, she actually hung up on me! It was surreal! They advertise perpetually in the local paper, which is worthless & necessary with this kind of attitude, because word-of-mouth certainly won't keep them busy! I'm done with them for good! read more

I hope Dr. Keller decides to retire from performing surgeries soon. It has taken me three years to get the courage to post my pictures. I wonder how many other patients have had poor results like mine but are too embarrassed to write a review? My mistake was to trust Dr. Keller. On September 8, 2018, he gave me a brow, face, and neck lift. As you can see, I have horrible scarring on both sides of my face. My brows are uneven enough that I had to have microblading to cover up the difference. My results are embarrassing and depressing enough that it affects my daily life. For $23,000, I would have expected a better outcome. I really wish I could turn back time and get a refund. read more

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It's taken me years to gather the courage to write this review. Keller performed a rhinoplasty on me in 2014, and completely botched my face, causing physical disfigurement, emotional trauma and health issues, completely putting my life on hold for years. 11 double-board certified plastic surgeons across LA and SF areas refused to work on my nose, saying it was beyond repair. To summarize- the tip completely collapsed due to completely lacking bridge support as it was shaved down too far, it completely veered to the left, worsening over time and and over the years, due to the lack of bridge support and uneven work, the nose continued to warp in various places. Before the surgery, I did not experience any pain or breathing issues, but ended up with numbness and pain in my nose for years after the surgery to name just a few issues. The surgical notes proved that errors were made in the surgery that caused the disfigurements. Additionally, Keller placed some of the cartilage he had removed in my scalp during the surgery and later told me "in case you need a revision in the future." At the time, I thought this was standard practice to keep cartilage but I have never spoken to another person whose received a rhinoplasty who had their cartilage saved essentially as a lump in their scalp. After the surgery, Keller did not try to make amends or even admit to the wrongdoings, saying my nose was so horrible in the first place, this was the best it was going to be. After showing photos of myself prior to the surgery with Keller to other surgeons, they all disagreed on this and agreed that my nose was a normal, healthy nose that simply needed some aesthetic improvements to make me the best version of myself. After paying a significant sum for my surgery with Keller, I had to pay twice as much as Keller charged me for a revision rhinoplasty, revision septoplasty, and now needed turbinoplasty, rib grafting and ear grafting from my body to try to to deal with Keller's mistakes. I strongly urge anyone looking for a rhinoplasty to stay far away from this doctor and to not make the same mistake I did in trusting him. read more

I have had a horrible experience with this office. They do not have ethical book keeping practices. On two separate occasions, after an appointment post-treatment, I was told I had no more treatments left (when I actually had two left). I had to talk with the receptionist for an hour about over billing me and incorrect accounting all while 'convincing' her I still had two treatments left (she acted like I was lying). When I asked for an itemized receipt/invoice on several occasions, they refused to send one. When I finally had enough dealing with them over several months, I asked for a refund for the services not yet rendered. They send me an invoice which has a balance due on it and erroneous charges from a credit card company I don't even use. When I tried to discuss this with their office manager, she hung up on me. It would have been much simpler for them to fix the problem by refunding me the money I paid for services never rendered to me. I am really hoping they make this right soon. The customer service for this office has been very disappointing so far. read more

I had a rhinoplasty with Keller in 2017. His work was so botched that 6 other plastic surgeons refused to work on my nose saying that it was basically beyond repair. When I finally went to a revision specialist, the surgeon said it was one of the worst noses he's ever operated on and my nose was infinitely better before Keller touched it. The tip completely collapsed which caused the entire nose to veer to the right, giving it a curved look. He also unnecessarily shaved down the bridge making it flatter. Before the operation my nose was straight; post surgery, my nose completely collapsed so far to the right, people would frequently ask me if I was in a fight because of the unnatural positioning. To even further contextualize it: the revision specialist I went to post-post Keller operated on my nose for eight hours because of the damage. Regardless, when I initially brought my concern up Keller him, he told me I was dramatic and dismissed his results. Really professional. I can easily say that going to Keller was one of the worst mistake of my life. I highly suggest you find an adept surgeon whose hands don't shake and doesn't take short cuts in operations. read more

Dr. Keller is an amazing surgeon with a great bedside manner. I like his directness, he told me what surgery I needed and what I did not need. He has operated on me twice, and both times has achieved amazing results. No one knows I had a facelift, I am not over pulled, I just look...younger. I appreciate Dr. Keller's surgical expertise and his results where you have a minimum of bruising. Dr. Keller's staff is excellent, Olga who manages the office is responsive and charming, and does anything she can to make your experience special. I appreciate their professionalism and that they really take care of me. Dr. Keller is so good that I would confidently send my friends to him and I have sent many people to him. I encourage you to go talk to Dr. Keller, learn about his expertise and results, and consider him. You will not be disappointed. read more

I can not say enough wonderful things about Dr. Keller and his amazing staff. Everyone who works there is kind, compassionate and caring. I went to my initial consultation wanting a small procedure for my neck. This was the area I felt had changed the most and would help me feel better about how I looked. Both Dr. Keller and Olga took the time to talk to me about the different options and what I could expect from them. I talked to them multiple times because I wasn't sure which direction to go. Going in at first I was not thinking of facial plastic surgery or surgery for my eyes, I was only focused on my neck. Also, I had never had any injectables, fillers, etc. and I didn't want to use any of these methods as it would mean going back on a regular basis to keep up the enhancements. After researching the different procedures, different doctors, and seeing the amazing results that can be achieved from surgery I decided to have deep plane facial surgery, upper and lower blepharoplasty, a neck lift, lip lift and CO2 laser. Researching and reading up on Dr. Keller made me feel I was going to be in extremely capable hands.The day of my surgery I felt remarkably calm and had a great deal of trust in Dr. Keller and his surgical abilities. Post surgery was uncomfortable, with very minor pain. I had drains in for a few days to help aid in healing. I definitely did not enjoy having the drains. Also, sleeping in a reclining position took a bit of getting used too. Over the last 30 days Dr. Keller and his staff have taken the time to answer my questions, and reassure me that my healing process was normal. They explained to me that everyone heals differently and the first week or two after surgery I was very swollen and black and blue. I am 30 days post op now and I have no bruising. Everyone compliments me on how fantastic I look and no one has asked if I had anything done. read more

I had facial surgery with Dr Keller recently and I am amazed at the results. Dr Keller was professional, personable and his office staff, nurses, and anesthesiologist were great to work with through it all. I was really nervous about getting a face lift and Dr Keller talked me through it and really understood what I wanted. The result is very natural and I look like me just 20 years younger. I also had very little bleeding and my recovery is going very well. Getting a face lift and having a 6 hr surgery is a really BIG decision and in the end you have to trust your surgeon and staff to do the best job they can and Dr Keller and his staff delivered. I have had so many complements on my new look and its just early days. I'd highly recommend Dr Keller and his team. read more

Keller Plastic Surgery - Medical Spas Near Me - Santa Barbara, California

The worst plastic surgeon I have ever come across. The front desk is the 2 most rude women I have ever spoken with over the phone. They refuse to accommodate​ the patients and are more worried about​ putting the effort to​ get something done. The Dr. has completely destroyed my mother's face and is requesting her to pay additional money to cover costs to do a revision. I would highly recommend​d​d staying away from this Dr. unless you would like to be treated like a dog by the front desk and come out with deformed results. read more

Following a facelift performed by Dr. Keller, I have permanent nerve damage and chronic neuropathic pain in every area this surgeon touched. Back in December, I wrote a review describing my experience in detail but was then threatened with a lawsuit by Dr. Keller and his wife for "defamation and libel". Dealing with my chronic pain was enough and I thought it would be better for me to just erase this entire experience from my memory in whatever way I could including deleting my review. But then I realized that i would be doing patients an injustice by removing it. I regret doing that. (I am a physician myself, so I feel a great deal of responsibility towards patients). Side note, defamation and libel require that the person writing the review is claiming things that are false. My visits to pain physicians and neurologists at the best institutions would show that I am speaking the truth, unfortunately. Sadly, my life has changed in many bad ways. After speaking with my own attorney , I decided to repost this review. In my opinion, based on what happened to me and the way Dr. Keller treated me, prospective patients should be fully informed before choosing this surgeon. read more

In praise of the Keller Plastic Surgery and his Team: I am not a man who is prone to writing reviews, yet I feel compelled to do so regarding my incredible experience, both pre-op and post-op with Dr. Gregory S. Keller in Santa Barbara, CA. I am a 60 year old, male, and this is my experience: I recently had several procedures performed by Dr. Keller; A lower neck lift, a chin implant, a lower facelift, one large mole removed from the side of my nose and a procedure known as "Facetite". After doing all of my due diligence, through personal contacts as well as the World Wide Web, I quickly realized how many different opinions, options and results there are out there. Obviously, no two bodies are alike in their healing abilities, so there was not just one answer. After much contemplation, I reached out to set up a consultation with Dr. Keller and his Office Manager, Olga Becerra, to evaluate my needs and concerns. I will admit that fear was a part of the equation in the beginning, but the calm assured approach taken by Dr. Keller and Olga in that initial meeting, allayed almost all of it. I had been listening to a friend that had never gone through any facial cosmetic surgery, and after speaking with Dr. Keller, I realized how much of a mistake that was. "Note to Self: "Anyone who has not gone through a procedure should ever be consulted about a procedure." I made the decision to move forward and here is how that played out. The day prior to my surgery, I spent an hour in a Hyperbaric Chamber, having my body infused with oxygen to aid in the healing time. The following day, I arrived at the surgical center at 6:30 a.m. and was greeted by Lila Elizarraras. Everyone in that facility went out of his or her way to make certain that I was as comfortable as possible while prepping me for the surgery. Coming out of the fog at around 3:00 p.m., I found myself at home, with no recollection of traveling there, as the anesthesia was still doing its job apparently. The first two days were the most uncomfortable, not painful, just uncomfortable due to some medical drains that were temporarily implanted to aid in the healing process. During the first 5 days, I slept in a recliner chair in my living room, which was very comfortable, so that I could not easily flip flop around at night. Day 7 I was back in my office tending to business as usual. I was nervous on my first outing, not sure of people's reactions. True to Dr. Keller's words, no one really could "put their finger on what was different". They all just said things like; "Did you lose some weight?" "Have you been working out, you look great!" Not one person asked if I had any 'work done' on my face or neck. I am now on day 10 and am living my life as if I never had surgery just a short time ago. The overall experience was not a bad one at any level, believe me, as I am really a chicken when it comes to pain! These procedures that I have had done have completely changed my life, and I wish I had reached out to Dr. Keller years ago. My body is in the best shape of my life, but my face and neck did not match that, and now, I have no complaints! I am ecstatic with the results. I highly recommend Dr. Keller and his entire team of wonderful individuals if you are looking into Cosmetic Surgery procedures you should reach out Dr Keller, You will not regret your decision. read more

I don't leave bad reviews because whenever I have a problem, I fix it and give the business the opportunity to do so, as well. Unfortunately what happened with me is something Dr. Keller probably knows nothing about, as Olga (I believe she is the office manager) put up a wall between my concerns and actually getting my problem solved with kindness and dignity. I had filler done for the first time and something happened to my lip where it now looks like a scar above my vermilion line. I believe a simple injection of the filler reversal would do the trick. After a couple times of making an appointment to come in to have Dr. Keller look at it, and having the times cancelled and rescheduled (the day before or on the actual day of the appt). I was finally in the chair waiting to see him. Olga walks in and tell me Dr. Keller was not in that day. I was surprised no one bothered to call me and let me know before I set aside aside time, drove all the way there and got into a room during Covid, to tell me this. The first thing she says to me is, "you can roll your eyes all you want..." and then proceeds to give reason as to why he wasn't in. Needless to say, I found this tasteless and unethical scheduling and business practices, but kept it to myself and agreed to come back. Olga told me to text her the next week and assured me that not only did she see what was concerning on my face, but that she would make things right and again made sure I texted her the following Monday (which I did, with no answer). I called the office and left a message to let her know I was waiting for a reply. She got back to me the next day with a message that contained a back-handed apology to her not getting back to me yet again, explaining I was going to be the only patient coming in and was asking if I could come at a later time...only to finish the statement with something to the fact that Dr. Keller had a few injections to do and the reversal injection (that was reported to have been ordered for me before) had to be ordered again. The message is comedy, really and this story is insane, I know. I called her back within 5 minutes and left her a message, letting her know I'd be there at the time she's changed it to (with no fuss whatsoever). I arrive the next day to have the woman at the front desk scramble to get Olga out to talk to me... (here we go again). She comes out and says to me "you never called me back!" I replied I certainly had. She then replied that I will have to wait (as I see a woman go back for her treatment). So, I am sitting here thinking to myself that I cannot be treated like this any further. I left. I have no idea if Dr. Keller even knows any of what has conspired since he injected me, but I am disgusted by the tasteless, rude, unprofessional and unethical practice of the front desk. I was treated like I was Olga's 5 year old child, rather than a patient client who gave into numerous time changes, rude exchanges and unnecessary visits when the doctor never even saw me again. I was even willing and expecting to pay for this reversal, but Olga assured me that this was something Dr. Keller would want to 'make right'. Unfortunately he doesn't have the chance to do so as it's nearly impossible to get past this woman who seems to stone-wall anyone she deems unfit for the basic and decent treatment all patients deserve. read more

Wow. The vibes were so bad in that office -- rude and arrogant -- I'll look elsewhere for a surgeon. It's been a week since my consultation, and they still haven't provided pricing they promised. read more

I can't say enough good things about Dr. Keller, his brilliant UCLA Fellows, and his amazing staff! I have been going to Dr. Keller for over 20 years and have referred friends who have had eyelid surgery (following my own!), face lift, and hair restoration. Dr. Keller even saw my mom and repaired an emergency-room suture job following a traumatic airport accident at no charge. Most recently Dr. Keller has been working with me on a multi-faceted facial scar reconstruction to correct skin cancer biopsies on my upper lip and I couldn't be happier with the outcome. He is a true artist with the face! I recommend him for the large or small procedure without reservation. read more

The hospitality here is great. The receptionist are very professional and really strive to accommodate the clients. The reception area is tranquil and relaxing. The reception desk has a window that slides close when private matters are being discussed between the Doctor and the staff. The moment, I walked through the door, I was greeted with a sincere welcome and the receptionist said " Hi Ana, we're glad you came." Water and tea refreshments were also offered. I didn't wait long to be seen. The nurse Maria saw me first and then she bought in Dr. Keller. Dr. Keller was great in informing me about the difficulty of the procedure and also additional options. read more

I had a very unprofessional experience with the staff at Dr Keller's office. This was consistent over the course of several visits and a treatment (I had a gift certificate with his office so I chose to use it despite the poor service). The treatment also proved to be ineffective. All around a negative experience. read more

He's amazing. Yes, the staff had some issues before, so I get the reviews there (it was hard to book for a while, callbacks were spotty, and there was some turnover in between), but that's typical for SB honestly. When it comes down to it, I'm not there for the staff, I'm there for the doctor, and Keller is skilled in the art of looking young without looking Orange County. I've seen his work in person many times, and you'd never know. In the meantime, I've come back for the Rejuvalase spa and love the new building and staff. I felt welcomed, he spoke to me for quite some time, and didn't upsell me (he never has), he shot very straight on what I needed to do, both long term and short. I appreciate having a doctor with his skill here in Santa Barbara. And for all the little old biddies who complained on here before- they probably should have gone whole hog and done a facelift. His mid lines are damn gorgeous - read more

I had a rhinoplasty, web neck and chin implant done by Dr. Keller when I was 22. The results are absolutley fantastic! He and his staff were extremely helpful and supportive throughout the entire process. Dr. Keller works to make sure you look like the best possible version of yourself, without anything looking fake or out of place. The best part? My closest friends can't tell what's different when they see me. My confidence level has increased dramatically. It's helped me on the outside and in! I highly recommend him. read more

I had eyelid surgery done by doctor Keller without no result after half year. I spend $$$$ for this and came back to him to fix that. He did second surgery with no success at all! Plus I have slightly drooped half of the face(nerve damaged) and scars on eye leads. I came back to him, pointing on that. He was telling me that is aging ( after just 8 months after second surgery!) and suggest a facelift. I am 39 years old. I am very, very disappointed!!! He did not return the money. I have to live with drooped face and scars for years... read more

I've been seeing Dr. Keller for years, and he and his staff have been absolutely amazing. Dr. Keller is absolutely great, and Michelle is so extremely kind and helpful. Love the staff, love Dr. Keller! Will always return! Thank you guys so much! read more

Every day I am happily reminded of the wonderful work done by Dr. Keller and his staff, looking younger than I did 18 years ago! Dr. Keller has incredible skill to help you look your best in a natural but very improved way. read more

After waiting over an hour past my appointment time Dr Keller came into the room for my consult and was there 2 minutes and returned to the prior appointment. His behavior demonstrated a lack of interest in speaking with me. He left me to speak with someone on his staff. I was disappointed with this experience and will not return. read more

Great doctor, great staff - professional, skilled, friendly, caring. Excellent work done by Dr. Keller and his people. Could not ask for better! No major wait times, and if the doctor got pulled away for a moment as another reviewer said, it's probably because he's busy overseeing many patients and makes himself available should anyone have a question or a concern. For my part, I have received nothing but courtesy and attentive care every time I've visited. The nurses are all top-notch, smart and dedicated. Most importantly, Dr. Keller himself does phenomenal work. I'm very happy with my treatment. read more

Dr Keller did my eyelid surgery and cheek surgery I am amazed with how perfect my eyes look. They are amazing I look so young my cheek lift was equally successful he has taken his time with me and was very caring . My friend recently had a face lift with him and she looks amazing I am happy and thankful we choose him . I also love his staff they are so sweet and made every follow up fun read more

I had a facelift, forehead lift, chin augmentation (implant removed and replaced with smaller one) and lasered abdomen fat last summer. Dr. Keller is a master at his craft and very kind and compassionate. His staff is amazing and they all go the extra mile. Dr. Keller has incredible skill to help you look your best in a natural but very improved way. Nobody knew I had anything done but I got comments that I looked great! So thankful everyday for what he has given me because confidence and gratitude is priceless! Everyone should remember that healing is in stages and not to be overly obsessed with anything and give it a year to completely heal. I was thrilled 3 weeks after my procedures! Thanks a million Dr. Keller and keep up your amazing work! read more

Loved Dr. Keller and his staff!! If you are looking for a professional and reliable doctor, Dr.Gregory Keller is your best choice!! His whole team is not only highly knowledgeable and expert, but they truly care about you and your comfort. Dr. Keller answered questions I didn't even know I had. He took the time to listen and I never felt rushed. Layla was especially kind and very helpful as well. She went the extra mile to answer all my financial questions and needs. From the minute I walked into his office I felt good about everything. Thank you Dr. Keller and Staff!! You Guys are The Best!! read more

Dr. Keller is the best! All of his nurses and staff are very professional. I would never trust any cosmetic surgeon except Dr. Keller. I hope he never retires!! read more

I want to thank Maria, Vanessa, Bianca, and all of Dr. Keller's team for their hard work and professionalism. I have known these lovely ladies for years and I cannot thank you enough for your exceptional advice on treatments and products. Thank you for helping me preserve most of my youth and making me look my best. I look forward to my next treatment. Maria, I appreciate your precise and genuine care with my treatments. All of you are truly the supreme beauty team! read more

I recently had a consult with Dr.Keller. i came in and was interested in a facelift. The whole process from beginning to end was a nightmare. The front desk staff seemed to be so confused and all over the place. I waited 30 minutes in the lobby before i was called back to take rediculous photos and then waited another 20 in the room to see the doctor. When ge finally came in i was called by the wrong name. During the consult Dr.Keller turned on a presentation that was all over the place and almost put me to sleep. I just wanted to get a direct answer or recommendation on what i should do. At one point he lost his thought and completely forgot what he was saying. When he was assessing my face his hands were shaking as he touched my cheeks. I couldnt wait for this long confusing consult to be over as i would never trust someone so old who cant even follow his thoughts and has shaking hands perform such an invasive procedure on me. read more

I had a most unfortunate experience with Dr. Gregory Keller. The morning of my surgery, his hands were shaking so much I was fearful and wish I'd called it off right then and there. However, I had already paid a large sum of money and hoped for the best because some of his photos online looked impressive. In hindsight, I believe many of those pictures were taken several years ago. I don't know if Dr. Keller has lost his surgical skill (I noticed his hands shaking during follow-up visits too) or just had a bad day when he performed my surgery, but in the aftermath, I have permanent nerve damage to one side of my face and my once-pretty smile will never be the same due to drooping. Additionally, I have had two corrective surgeries and will require at least a third, but cannot afford to do it at this time. The emotional anguish and many thousands of dollars spent trying to correct this has been devastating. If I could go back, I'd choose a different surgeon. I looked better and far more normal prior to surgery. read more