I am absolutely raving about my experience at Kelley Buick GMC. I was literally on my way to…read moreanother GMC dealer to purchase a Yukon when I drove past this dealership and decided to stop and check their inventory and I'm so glad I did. They had exactly what I was looking for. My sales professional, George, treated me like royalty. I buy a lot of cars, but I have never worked with anyone like him. He truly went to bat for me, got me an incredible price, a fair trade, and had me on the road in under an hour. I can't thank him and Russell enough for their outstanding customer service. I was honestly blown away by the whole experience because Kelley Buick GMC accomplished more in one hour before closing than the other dealership did in five days. I am now loving my 2026 GMC Yukon AT4, and I couldn't be happier. Don't waste your time going anywhere else, you're already where you need to be.

Great customer service from George - Service Advisor. I got my truck serviced, they made sure I was…read morecompletely satisfied and went above and beyond. I would recommend them to anyone.

I bought a used "broken" truck, and the dealership went beyond measure to hide this with masking…read moreissues and not sharing that information to close the deal. Be cautious of any AS-IS deal here. It might be a mechanic special without being told it's a mechanic special. Don't let them tell you it's an AS-IS because it's just a used work truck, not because there's a major flaw to it. This business is dirty and will take great lengths to hurt people. They don't care, and don't take responsibility either. P.s. if they tell you they will fix the problem, know this review is for you. They won't.

These guys are liars and thieves. Sold me a 2024 Ram and majorly downplayed the Carfax report…read more had to replace the radiator a few months after buying it and it wasn't covered by my warranty. called the manager, Mike, and he was a prick. didn't help, didn't care. Two other Dodge dealerships have confirmed that these guys should have never sold this as "certified". Go buy a vehicle anywhere but here.

Tomas with service is a great service advisor and took great care of my families expedition…read more Stayed in constant contact and made good on everything.

Giving a One Star due to the fact there is not an option for a ZERO STAR REVIEW…read more We have always loved Bartow Ford loyal customers for YEARS, still go there even though we live out of state. We will make the trip for our services to be done there even though it's out of our way. Well this time will be the last time. Sent my truck in for Warranty work. Multiple different issues cam phaser going out, and truck shuddering hard when you accelerate or out under a load. Issue is found and it's a coil going out. No Big Deal Right? Well all we asked was for them to fix the coil going out and to see if there was a way to get the others covered under warranty since it's a known issue when one goes out the rest are to follow, but they said NO! A few days later my parents are driving the truck back to me out of state what happens it starts shuddering hard again. So they limp the truck back to us. My husband calls the Service Manager BRIAN JONES who was VERY RUDE and not understanding and just kept saying I'm not committing warranty fraud. We explained we are not asking for you to do that but with this being a known issue there has to be something that could have been done when we asked before it left their service center. He kept trying to talk over my husband and just very nasty in the way he spoke with him. Truck was then taken to our local ford dealership and they ran the tests showing there was indeed another coil out and multiple random misfire. Once they replaced the one coil they did a test drive and the truck with still shuddering so once hooked up it showed misfires in the other cylinders still. Once the plugs were pulled they found out they were FOUR cracked. WELL SPARK PLUGS JUST DON'T CRACK ON THEIR OWN! So I call Bartow ford to speak with BRIAN JONES because I feel like this isn't something I should be responsible for when the truck was in service there and to much torque when putting them back in can cause this issue or several other things could have happened. He refused to help any in anyway and made it clear they did not touch them when the truck was there. Which is a lie. To replace my cam phaser you can to remove them to get the engine in time to replace the timing chain as well. I then asked once they finished the service did they test drive the truck? No answer. He then proceeded to tell me that if I wanted any type of reimbursement for the spark plugs then I would need to meet him in small claims court. Very aggressive in the way he spoke and tried talking over me as well. I maybe a female but I'm not an idiot. And if this is the way he treats his customers with no customer service skills I will not be returning for anything! Oh and also one more thing to add to this list on Sh*t Storm. I picked up my truck from the local dealership today, drove it all of maybe 25-30 miles got home and was smelling a burning smell and seen some smoke. Called my husband he comes home and starts looking around come to find out whatever technician did my work did not put my dipstick back in so now after being drove 300+ miles 1 qt of oil left !!!! And just paid Bartow Ford for my damn oil change as well so here I go tomorrow to get another one

I brought in one wheel to have the tire changed. One wheel, that I had already take off and brought…read moreit directly to them. 2 hours later and the third time of them saying "we're starting on it now" still not done. Would've been a lot less mad had they just said it might be a 2 hour wait. What's the point of scheduling an appointment if I'm stuck waiting 2 hours anyways

Worst automotive I've ever been to! Would've gave them 0 stars if I could. Came here right at 8am…read moreand didn't get all four tires installed till after 4:15pm!!! No sense of urgency whatsoever. Management doesn't care either. Last time they get my business!!!

Awesome place for quality products by fat the best spot detail store in the central Florida area!read more

We are a new car detailing business and were happy to find a local business to support! We have…read morebeen using your products and loving the ease in which they work and their effectiveness.