I'm no longer a patient with them. Yes Dr. Zack is super friendly and the office is great. But…read moreknowledge is lacking. Please do your own research or get a second opinion if your child 5 and under developed a cavity.

They are amazing with children! The office staff, the hygienist and the dentist are so kind and…read moregentle. I wanted the best possible experience for my grandson and he got it here.

really good bussienus you do wait about like an hour to get in but worth it if u want ur teeth out…read morelowkey was one woman who was quite mean other than that the others were nice totally recommend

AVOID THIS PLACE LIKE YOUR LIFE DEPENDED ON IT! I don't have the time or energy to explain all…read morethat is wrong with this place. From the scheduling to actual care to insurance, it's a nightmare.

I originally posted this review under a different location by mistake, even though I had never…read morevisited that office. This review is intended for the correct location. This dental clinic is part of the URMC hospital system. In addition to regular dental appointments upstairs, they also offer urgent dental care for patients who are not already part of the system, which is incredibly helpful in an emergency. They accept most insurance plans. My only minor complaint is that the signage and check in process could be clearer. If it's your first visit, it may take a little extra time to figure out exactly where to go and how to get started. For routine dental care, you can receive comprehensive treatment here, but be aware that scheduling an appointment may take some time. This is on the first floor. If you just need a dentist call in and make an appointment with general dentistry. For urgent care, you complete a form, wait to be called, and then are seen based on the severity of your issue from my view point. From what I understand, Mondays and Fridays tend to be especially busy. I arrived a few minutes after 8:00 AM for a dental emergency, and the waiting room was already full. Even so, from check-in to the completion of my visit, the entire process took about an hour and a half, which I thought was quite reasonable considering the circumstances. Of course, the total time will depend on the treatment you need and how many patients, staff and what they need to take care of. The staff were pleasant, helpful, and professional. The dentists, hygienists, and other clinical staff were knowledgeable, friendly. One thing to note is that you may be treated by dental professionals who are completing advanced training or working toward licensure in the United States. Many are experienced dentists from other countries. Rest assured, they work under the supervision of licensed dentists and instructors, so you are in very capable hands. The clinic is easily accessible by public transportation, and there is a parking garage available on site. However, parking is not validated I know it's annoying and believe me people were annoyed. Oh well.....

Eastman Dental Specialty Care claims to be for people with disabilities or those with for complex…read moreneeds etc etc etc. I have epilepsy and always have to battle for basic human care not only with them but with university of Rochester as a whole. I have started the process of getting my extractions done so I can get dentures. (Well partial dentures because they decided on their own that they want me to have partials and I have no say in my care) anyway so i have advocacy for pain management and doctor letters and everything explaining that pain is my number one trigger of my seizures. Their advice when they pulled my two front teeth was advil. I give up on advocating for myself and everyday since May 11th when that procedure happened I've had at least 1 if not 2 seizures a day. They dont care about the disabled. They will lie and say they dont take medicaid or medicare and then leave you in pain for apparently what could take up to 3 weeks which if you are a compromised patient like myself could end up in some not so pretty situations. I've gotten to the point where I've given up and don't care if I have more seizures or even break my 9 year grand Mal free streak. I have a no medical assistance order and when I die due to their incompetence my family will be rich.

Great place, treated like family and everyone is professional. Staff is friendly and make the kids…read morefeel welcome.

I am extremely disappointed with the service at this clinic. Dr. Maria canceled my children's…read moreappointment without any prior notification. When I called the office to find out what happened, I learned that the cancellation was made without any valid reason. I cannot recommend this place to anyone looking for reliable dental care for their kids.

Our experience at this office has been very disappointing. Appointments consistently felt rushed,…read morebut our most recent visit was especially concerning. After my daughter had a crown placed, she developed an abscess and ultimately needed the tooth extracted. During the procedure, she was given novocaine and was in significant pain from the injections--she was crying, screaming, and clearly terrified. When the dentist returned to continue, she instinctively grabbed his hand out of fear and said she "couldn't breathe." Instead of offering reassurance, he responded sternly "let go of my hands" and continued the procedure without addressing her distress. As her parent, it was very difficult to watch. I had to step in and remind him that she is only 7 years old and was experiencing something frightening and overwhelming. There was little effort made to comfort or calm her, and the interaction felt rushed and lacking compassion. While the front desk staff and dental hygienists have always been kind and professional, this experience with the dentist was upsetting enough that we will be transferring care elsewhere. I hope this feedback encourages a more patient, empathetic approach--especially when treating young children.

I'd give zero stars if possible. She traumatized my child and myself. Wait time is forever. I am…read moreconvinced she made up things needing to be done. Gives novocaine then leaves for 45 minutes so you need more novacaine when she finally gets around to you. I do not recommend this practice at all. RUN. Also, talks only about herself with zero interest in patients.

I truly couldn't be happier with Dr Bracker and her staff. It had been way too long. Like years. We…read morecan blame a prior lack of insurance for that, and my own putting it off. Pro Tip: DONT PUT IT OFF. There's no need. After my consultation with Dr Bracker and her warm, kind staff, I realized that they would take special care with me and my not-wanting-to-be-there. And they did! I was told that I could raise my hand at any point to pause or stop, that they'd make sure I wasn't feeling a thing. I felt well informed about what was going on, that made me feel at ease too. The (excellent) hygienist is very gentle, as is Dr. B. My deep cleaning took two sessions. By the end of both sessions, I felt relaxed (even while getting fillings) and no longer apprehensive. I can honestly say that I look forward to visiting again in 3 months. Never in my life have I looked forward to the dentist. Thank you, thank you, thank you, Dr Bracker and team.

I like this place. It's very clean and very kid friendly. The staff is nice and do well with…read morechildren. I like that they have tvs on the ceiling for younger kids.

Very unprofessional dentist office. Daughter came in for a 6 month cleaning. They applied a…read morefluoride treatment without letting me know there would be a charge of $30 dollars because my insurance only covers it once a year. When I got to the checkout I was told there is a $30 charge, not once before the treatment was I notified that I had to pay out of my pocket. When I explained I wasn't aware of the charge I was told that it's my problem I should have checked my insurance. I never heard of a Dentist office performing a procedure without checking your insurance to make sure your covered or making you aware it's an extra charge. When you get your car fixed do they fix everything on your car first then ask to pay a bill even though you didnt authorize them to make the repairs. I'll be taking my daughter somewhere else where the people have common sense.

I have nothing but good things to say about Dr Kochman! We moved to Rochester a few years ago and…read morehe was recommended and we are so glad. The staff is lovely and always makes you feel welcome! My daughter needed help with a loose tooth and was very afraid. He made her comfortable and the tooth was out before she realized and magically cane out of her ear! It was awesome and 3 years later she still talks about it!

Just had my 3-year old's first cleaning and I was appalled by the dentist's attitude and behavior…read more My kiddo was nervous and threw up after the teeth cleaning. I would expect a pediatric dentist would be patient and kind as my kiddo tried to settle down. Then while i tried to help soothe my child, the dentist basically told me to stop talking, and rushed to pry her mouth open to count her teeth. I was so upset I refused the fluoride treatment and was then scolded for not bringing my kiddo in for a morning appointment. I will not return and highly recommend that other parents look elsewhere... there is just no need to talk down to parents and rush an upset child. I would gladly stop an appointment and pay for another follow up visit than have my kiddo treated this way!