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    Pittsford Orthodontics & Pediatric Dentistry

    3.7 (3 reviews)
    Open 7:00 am - 4:00 pm
    Updated 2 months ago

    Services - Pittsford Orthodontics & Pediatric Dentistry

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Pittsford Orthodontics & Pediatric Dentistry Photos

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    Ask the Community - Pittsford Orthodontics & Pediatric Dentistry

    Pittsford Family Dental - Waiting room for Dr Vella

    Pittsford Family Dental

    3.5(17 reviews)
    1.1 mi

    Pittsford Family Dental & Periodontist 3592 Monroe Ave…read morePittsford, NY 14534 (585) 248-5250 pittsfordfamilydental.com I've been coming to this family practice for over seven years. At my most recent dental cleaning appointment, I was disappointed to learn that Lottie, the dental hygienist I've been seeing for quite some time, was no longer with the practice. Lottie was always welcoming and consistently made a point to check in on how I was doing while performing her work. She was thorough, gentle, and thoughtful--someone who made you feel seen, valued, and genuinely cared for. Her presence always added a sense of ease to the appointment. Unfortunately, my experience with the new hygienist was quite different. Although she was technically thorough, she was not very welcoming or personable. I sensed it immediately--from the first moment she looked at me as I turned the corner. It was clear this would be a very different kind of experience. Dental cleanings can be uncomfortable to begin with, and when the person working inches from your face seems disconnected or indifferent, it only magnifies the discomfort. I didn't feel like a patient--I felt like a task. An object. Just a mouth being cleaned. It was a deeply unsettling feeling. Thankfully, when the dentist came in, she was as warm and professional as always. Her kindness offered a moment of relief, and for a second, I thought she may have sensed something was off. My own demeanor had shifted--I couldn't wait to leave. Despite the positive interaction with the dentist, it wasn't enough to offset the earlier experience. When it came time to schedule my next appointment, I requested a different hygienist. I won't put myself in that situation again. Recommendation: I sincerely hope the practice sees this review as an opportunity for reflection and provides constructive feedback to the hygienist involved. Interpersonal connection and emotional intelligence are just as important in patient care as clinical skills. Lastly, a broader piece of feedback for the practice: I'd love to see, over time, an increase in African American, Hispanic American and neurodiverse staff members, reflective of the growing diversity in the patient population. Representation matters--in both care and comfort. Kevin

    My kids have been seeing Dr. Frisicano for a couple of years. One of my kids has pretty severe…read moreanxiety and some sensory issues, and the dentist and staff are so patient with him and very kind. They are thorough and explain everything as they go. I also appreciate that parents are welcome into the treatment room with the kids at this practice. My other child LOVES going to the dentist here. I'm so happy I found this practice.

    Photos
    Pittsford Family Dental - Waiting area.

    Waiting area.

    Pittsford Family Dental - Waiting area.

    Waiting area.

    Pittsford Family Dental - Waiting area. Blue room with children's toys.

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    Waiting area. Blue room with children's toys.

    Kelley Cheryl DMD

    Kelley Cheryl DMD

    3.3(4 reviews)
    4.2 mi

    I was recently informed that my daughter would be referred to another practice, but I didn't…read morereceive a referral. I was told that it was due to frequently missed appointments, I had a missed appointment May of 2015 due to jury duty and she missed an appointment this morning due to her not feeling well; which I called to inform them of this morning. It doesn't help that the practice's voicemail is not set up to accept messages and the practice is also closed on Fridays. I spoke to Kathy who proceeded to tell me that I had no respect for the dr or the practice and repeatedly placed me on hold and when she returned to the phone she proceeded to discuss the matter with her co-workers in the background as if I wasn't on the phone. She informed me that she had no time to spend on this matter when I informed her that the cancellation policy on their website differed from the action that was being taken and I asked for an explanation as to why. I also requested that if that if this was in fact their policy that I would like to receive their decision in writing and she refused and stated I could document our call. Her behavior was completely unprofessional and rude. I requested a call back from the dr and asked an estimated time frame of when I could expect a call back, she stated she could not give me one and proceeded to hang up. Policies should remain consistent and should not vary based on who the client is, which I believe is the case in this instance. I would not deem one missed appointment last year and one missed today as excessive. Their policy should updated to reflect dismissal from the practice, if that's in fact the case.

    I've been attending Dr. Kelley's office for my entire life, and I have only ever had wonderful…read moreexperiences! The hygienists were wonderful when I was a little kid, and continue to be wonderful now that I am a young adult. They all show so much care and interest in their patients! Love this office so much!

    Roc Kids Smile

    Roc Kids Smile

    2.4(7 reviews)
    3.6 mi

    I am extremely disappointed with the service at this clinic. Dr. Maria canceled my children's…read moreappointment without any prior notification. When I called the office to find out what happened, I learned that the cancellation was made without any valid reason. I cannot recommend this place to anyone looking for reliable dental care for their kids.

    Our experience at this office has been very disappointing. Appointments consistently felt rushed,…read morebut our most recent visit was especially concerning. After my daughter had a crown placed, she developed an abscess and ultimately needed the tooth extracted. During the procedure, she was given novocaine and was in significant pain from the injections--she was crying, screaming, and clearly terrified. When the dentist returned to continue, she instinctively grabbed his hand out of fear and said she "couldn't breathe." Instead of offering reassurance, he responded sternly "let go of my hands" and continued the procedure without addressing her distress. As her parent, it was very difficult to watch. I had to step in and remind him that she is only 7 years old and was experiencing something frightening and overwhelming. There was little effort made to comfort or calm her, and the interaction felt rushed and lacking compassion. While the front desk staff and dental hygienists have always been kind and professional, this experience with the dentist was upsetting enough that we will be transferring care elsewhere. I hope this feedback encourages a more patient, empathetic approach--especially when treating young children.

    Pittsford Orthodontics & Pediatric Dentistry - pediatric_dentists - Updated September 2026

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