I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

Good service, both technically and personally. Their prices seem fair and they don't oversell you…read moreon "extras". We use them regularly.

I brought my car to Glisson's for an oil change a few weeks ago. Yesterday, I was driving (long…read moredistance) and started smelling burning. I pulled into a gas station and found the oil was basically empty. I was surprised, as the oil change was so recent. I inspect further and find the oil filter has a major gash in the corner ... with oil stains around the gash. I add 2 quarts of oil and watch the filter. Sure enough, a drop of oil starts to form on the gash, eventually dripping. My question is: how could this have happened? The gash was way too big and obvious to not be noticed (on the edge where you grip w your hand). Did they knowingly install an obviously damaged oil filter? If so, why?? One theory (and this is only a guess, but I'm otherwise struggling to hypothesize a reason to give Glisson the benefit of the doubt here) -- I remember when I brought my car to them, I was under the weather, so as a courtesy to make sure I didn't spread whatever I had, I wore an N95 mask. The person at the shop looked at me weird like I was their political nemesis, so I explained that I was wearing it bc I was under the weather and didn't want to infect anyone else, but that didn't seem to change their disposition at all. Again, this is just a guess, but I truly cannot fathom why they would have installed a visibly obviously damaged oil filter on my car. (If someone can provide a valid hypothesis, I will delete this review.) Either way, my engine may have extensive damage due to driving without oil to the point it started burning. Arrggghhh.

Had a very bad experience there with a transmission issue a few years ago…read more They said they did some work and charged me over 450 dollars and never fixed the issue and would not refund my money! My transmission ended up going less than a few wks after! I would never recommend Stevensons!!!!

I hit a pothole and had to replace that tire. The other ones were worn so replaced all four. They…read morewere helpful and friendly. I ordered through tire rack and tires were sent there. Things went well until I drove away. I think there are new scratches on my rims but I can't prove that so I will give them the benefit of the doubt. I should have photographed all four wheels prior to the work. The biggest problem was that the tires were not inflated properly. I got warnings right away that three of the four tires had low pressure. To me this is a very basic requirement when replacing tires. All 4 should be inflated to the proper pressure. I feel like this is a very basic service that they neglected to do.

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

I was driving home tonight when my tire light came on. It said my driver side tire at 26 left. I…read morecontinue to drive another block it was down to 10. I was right in front of Sullivan car care and pulled in. They were closed. The bay was still open. Steve, the owner walked out. I told him what had happened. He put air in my tire and patched it for me. He would not except any form of payment. I can't express how grateful I am for his help and generosity. I would highly recommend this place. I can't say thank you enough! I appreciate it so much. Pam Angotti

These guys are great! I've walked in at least 3 times with very minor problems and they took care…read moreof me with almost no wait. Other times they've even come pick up my vehicle when I had an emergency. Everyone is friendly and I like talking to the staff here! Everyone seems very trustworthy, which is important in this type of business! Keep up the good work here!

Easy scheduling, helpful, very reasonable pricing, particularly pleasant service desk people for…read morethe auto repair industry. Have had multiple visits for different issues and each experience has gone very well. Second hand information from a friend who has also had amazing experiences with this business are the reason for my having visited in the first place.

My car's AC has been broken and the windshield antifreeze both haven't been working for a few…read moremonths. Chris's was able to do an oil change, fix my AC, and replace the antifreeze tubing and get everything in working order all in one day. Would definitely recommend them for anyone in the Syracuse area in need of automotive repair. I had called a few other repair shops around the area and they had told me they don't work on ACs, happy I found a place that could do it all! Price was very reasonable as well.

Terrible experience. I was convinced by their tow truck driver (via AAA) that they could service my…read moretruck since my regular auto mechanics were booked 2 weeks out. They ended up charging me over $200 to tell me that the problem was what I had already told them was the issue and then they said they couldn't even fix the problem because their mechanic wasn't available, after I was told by the tow tuck driver that they had a specialist that could fix anything. They at least were willing to tow my truck to another mechanic, after some coercing on my part, but not until after they charged me over $200 for not doing anything. I took a chance on this place because the tow truck driver was nice and accommodating at the time so I wanted to give them business. It ended in bitter disappointment. Not good business.

Top notch mechanic. My whole family has gone here for years. They try their best to get you a…read moregood price on parts. Sometimes it takes a while to get an appointment but that must mean they are doing something right.