Always fairly treated - Have been going to Ken's for almost 25 years - Never once have they costed…read moremore that an estimate - They don't try to upsell unnecessary services like some shops - Highly recommend

Prompt and reliable service!! I am new to the area and were highly recommended! I agree!read more

Terrible experience. I was convinced by their tow truck driver (via AAA) that they could service my…read moretruck since my regular auto mechanics were booked 2 weeks out. They ended up charging me over $200 to tell me that the problem was what I had already told them was the issue and then they said they couldn't even fix the problem because their mechanic wasn't available, after I was told by the tow tuck driver that they had a specialist that could fix anything. They at least were willing to tow my truck to another mechanic, after some coercing on my part, but not until after they charged me over $200 for not doing anything. I took a chance on this place because the tow truck driver was nice and accommodating at the time so I wanted to give them business. It ended in bitter disappointment. Not good business.

Top notch mechanic. My whole family has gone here for years. They try their best to get you a…read moregood price on parts. Sometimes it takes a while to get an appointment but that must mean they are doing something right.

This is an honest and professional shop, They do not sell you anything you do not need but they…read morewill advise you for your own safety what they have concerns about. They will not pass a vehicle which is not safe to drive and I respect them for their honest and professional mechanical work. No one wants to spend money on car repairs but Aaron is the most reasonable rate in Onondaga and Madison counties. He communicates any issues he finds BEFORE he does any work and tells you the cost up front. He cares about his customers. Sometimes I have to wait a week to get in but safet repairs takes time. I have been coming to Aaron for over 10 years and he has great deals on tires, better than online or the big box stores. They are busy because they are good. Some people do not like to hear bad news about what a vehicle needs repairs to it, but vechicles are the most important assett you use everyday and it protects your life and everyone else on the road. You can trust this garage and Aaron has over 20 years of expereince.

My son, a college student at SUNY Morrisville, went here for an oil change. The price of the oil…read morechange was fine ($60), but they told him he needed both front tie rods done, new tires and an alignment. First, he didn't ask for them to check anything on the car out. Second, I brought the car home to my mechanic a week later and just 1 outer tie rod needed to be done. The car had just been inspected a few months so we knew the other stuff was probably fine even before double-checking. I feel like they were trying to take advantage of a naive college kid. Don't recommend.

our truck blew a wheel bearing outside Syracuse! We are from…read moreCanada. So we were quite fish out of water. After a lengthy tow process the only good thing that happened to us was choosing Dewitt. Can't say enough good things about how they expedited the service knowing to get us on the road as soon as possible. Changed both front wheel bearings, and their price was beyond reasonable! Huge thanks to Greg and his team from us up in Canada in helping us get back sooner rather than later! Kayle and Julie Tronstad

we had to stop on a 12 hour car ride because break fluid was low. We called ahead and they stayed…read moreopen for us, and filled up our break fluid for free. great people and awesome service

This place is awful. Spent 5 hours for an inspection. Then when they found something wrong with the…read morewheel. Never put it through the emission test. I took it down the street and within 30 min it was inspected.. These people are scammers... Watch what they do, get EVERYTHING in writing. They will try and screw you

I had a rental car, going from Boston to Minneapolis. The car had multiple problems and I was stuck…read morein Syracuse. I found Jake's via a web search. The problems turned out to be easily fixable. They fixed them and didn't charge me. Kind as could be. This is one reliable and honest shop. I wish they were near me in Minneapolis.

I had my car repaired after an accident. They helped me get a rental car while my car was getting…read morerepaired, and also helped me deal with the insurance company to make sure I was paid the full amount owed to me. When I picked my car up, I couldn't tell it had even been in an accident! They also cleaned and detailed my car for me, which was above and beyond what I expected. They did an EXCELLENT job and I will totally be recommending them!!

Dick's Collision is amazing. From the free estimate to the end, the attention to detail and…read moreexpertise showed. This shop may seem stuck in the 80's, but this experience shows that they know what they are doing! I had a nasty fender bender and my 09 Corolla looked destroyed. Ken gave me multiple options with estimates in order to keep the cost down, or splurge a bit. After a no pressure decision, they replaced the bumper in perfect condition. The paint, alignment of the parts, and attention to detail were great. They did quick work and communicated with me. Treated me fairly from the start and the estimate price, was what I paid. I will hopefully not have to be back, but if I am ever in need, this is where I am going no questions asked.

I was driving home tonight when my tire light came on. It said my driver side tire at 26 left. I…read morecontinue to drive another block it was down to 10. I was right in front of Sullivan car care and pulled in. They were closed. The bay was still open. Steve, the owner walked out. I told him what had happened. He put air in my tire and patched it for me. He would not except any form of payment. I can't express how grateful I am for his help and generosity. I would highly recommend this place. I can't say thank you enough! I appreciate it so much. Pam Angotti

These guys are great! I've walked in at least 3 times with very minor problems and they took care…read moreof me with almost no wait. Other times they've even come pick up my vehicle when I had an emergency. Everyone is friendly and I like talking to the staff here! Everyone seems very trustworthy, which is important in this type of business! Keep up the good work here!

They are honest. They give you the honest price up front…read more This is unheard of in most car shops. 5 stars, I'll use them as long as I'm in the Syracuse area

Always done great work, timely and reasonable pricing! The work was completed properly. They…read moreusually can get my car serviced with in a few days of calling.