Kelly ford always have great customer service. The sales people arent pushy. Everyone is so laid back and great. Great small inventory. Got what i wanted from them excited for my purchase. Mike Walsh sales guy is great. Ask for him read more

Just purchased a Ford Taurus...Great service from Christian...along with Gary...A must Dealership to visit ..you won't leave empty Handed...Tim M read more

I have been taking my Ford Focus to Kelly Ford for years. I've had so many problems with this car--transmission issues galore. Though I'm disappointed by Ford and how the company has handled known issues (some of them dangerous) with their Ford Focus, I have only wonderful things to say about Melvin, Kelly Ford's customer service manager. He goes above and beyond for his customers and recently worked very hard to secure a loaner car for me when my car repairs were delayed because the parts had to be ordered. Melvin is an excellent communicator, which is very important in stressful situations. He's also patient and professional and able to explain problems and repairs clearly and quickly. He's a true asset to the company. read more

Very bad poor is to good of a review. I would love to go into full detail of how bad the service was from the second I arrived at the service area but I don't have enough time at this point but I will follow up with one. Here are the biggest and most dangerous issues that happened. After a very long and disrespectful meeting with several of the staff where they accused me of making up the issue among other things. I finally had to leave and got into my truck to drive 3 miles to my house. From the second I started the truck a strong gas smell was there. I chalked it up gas on the hands of the people working on the truck. However upon pulling into my driveway the smell remained very strong. I looked the truck over and could not find a leak. I looked under the hood and while there was a smell nothing was seen leaking so I fired the engine up and was shocked. Gas was flowing like a hose from one of parts that had been "repaired" the gas was shooting directly onto the engine block from the pressure valve that was "replaced". Keep in mind I only drove 3 miles. I quickly shut the truck off and called the service department. I was told that they test drove it and it was fine, (I will revisit that in a second), They did give me a tow truck driver to call and they did come tow it, that was nice of them. Back to the fuel leaking and them "test driving the truck after the repair" I asked how far the truck was driven and I was told at least a mile on a course they have around the dealership. I was shocked and felt it wasn't true but had nothing to disprove it until I thought later about the reason the truck was taken in. It is a 93 F-150 with two tanks, the back tank was the reason I had to take it in do to a recall issue for safety concerns. The truck would not run more than 50 feet while on the second tank, however when the rep brought be the truck it was sputtering and shutting off due to the fact that it was on tank two. It is difficult to change the tank from one to the other due to a prior repair. I put it on tank two when I pulled it into the dealership to show them the issue. If they drove it after the "repair" the truck would have needed to be on tank 1 not 2. I find it hard to believe it would start spraying fuel only after I drove it. I am still trying to get my truck repaired from them but doesn't look good at this point. They are now telling me they put a new valve in the truck but are not repairing the other safety issue recall due to the millage even while Ford 800# tells me otherwise! I see other good reviews but word of advice keep notes and follow up and make sure they did what they said they would do. read more

I will never give Kelly Ford my business!! They customer service is unprofessional in so many ways. There service department will set up appointments for you and then not honor the appointment!! They will tell you sorry Sir but you appointment was for a week from the day they told you the original appointment was for!! FYI, I was going to buy new truck too. Your loss!! read more

Service was horrible. The service staff was condescending and rude. Have been going there for four years without an issue bought two cars there without an issue. Not sure what changed but will never go back! read more

This is the second car I have purchased from Kelly ford, I paid sticker for a pre-owned Explorer. In the deal paying full price they were to include a set of tires, remove the numerous dents along the vehicle and repaint the chipping hood. Along with that when test driving the car I mention the brakes being weak, he very rudely adamantly said they've all been checked and over 50% which that was false aswell. This was all before corona virus so it should've been done. I hope Mike Walsh and the rest of the Kelly Ford team fix this. I am very disappointed especially being a repeat customer, will not be shopping or suggesting this place again. read more

Bought a 2015 Lincoln MIc from Kelley Ford. It was missing a driver's side floor mat. Salesman assures me he can get me one. Three weeks later and Kelley Ford has STILL not returned one of my calls. One receptionist even said I could buy one through the parts department! Also, I was offered a 6.99% APR when I applied. I have excellent credit. I found 4.1% with another provider and Kelley magically found me a 4.0% APR. SKETCHY TO SAY THE LEAST! read more

I had a frustrating old school experience while trying to buy a car here. The outdated tactics of forcing me to wait, running back and forth to the manager, being called "Honey" and obvious glad handing all for a vehicle that I "built" on the web site and was willing to pay list price for. After finding a very similar car in the Ford pool available right away I accepted the higher price and put down a deposit. A few days later I brought in a potential trade in car for appraisal. I sat for an hour in the empty dealership only for them to tell me that the car I put the deposit on was actually not available but there was just one other one that I needed to buy right away. More expensive and still no word on the value of the trade in. As I gave up and walked out they shouted a number at my back. That's all they'll ever see of me. read more

This past week I bought a preowned Ford Escape at Kelly Ford. My husband found it and we went in to test drive it. Francis Silvia the sales person was very helpful and made the process seamless. The negotiations on our trade in was fair and the car was ready on schedule. We also got a good rate on financing. I would recommend dealing with Francis and Kelly Ford if you are in need of a new car. read more

Leased a Ford Fusion from this dealership. Great pricing, friendly personal and a no pressure approach dealing with customers. Went back a few weeks later to complete installation of some accessories and the inspection sticker. They even gave the car a quick wash which was a nice gesture. read more

They have great Saturday hours for their service department and go out of their way to make you happy.

I would like to thank Brian Trombetto (Mr. Personality) & Nellie at Ford Service for always taking great care of me. I have known Brian for nearly a decade, and his service is the BEST, and pricing is comparable to tire/muffler chains. I have referred many many many friends without ever a not perfect experience. Brian recognizes an emergency and fits you in. If its not an emergency he is honest about a future appointment. Thanks to my new service friends Lou, Mike and the gang. read more

Brought my nice, clean 2005 F150 to DANVERS Ford...repaired it, friendly people, reasonable prices. They didn't care that it was a 2005. No BS. Danvers Ford will get my business and the purchase of my new truck. NOT Kelly Ford in Beverly. read more

My husband and I went to Kelly Ford to lease a Ford Escape SE that they advertised in The Boston Herald on Friday, October 23, 2015. The lease price was $157.00 per month with $2,995.00 cash or trade-in. We said no trade-in. Yes, I read the small print and everthing was in order. Sale ends 10/29/2015. Well, when my husband called Tuesday, October 27, 2015 he was told the Switch and Bait story. The lease price remained the same. But, the $2,995.00 all of a sudden became $6,068.00 to maintain that lease payment of $157.00. Watch out Folks.... We are well seasoned people. We will be taking their false advertising to the Attorney General's Office. And from there we will have engaged our own legal counsel. read more

Today I got my brand new car that I purchased through Kelly of Beverly. My sales person was Wes. He was so welcoming from the moment my family walked into the door. He took his time showing us the car, test driving it and ultimately getting us the exact deal we were hoping for. He then walked us through the entire process of obtaining the new registration and getting the new car ready to drive legally. Wes spent a half hour showing me every inch of my new car and how it works. He even put on my new plates and synced my blue tooth. He truly cared about giving us the best service he could provide. A big shout out to Erin who pursued us weeks after we made an initial inquiry. She was excellent. Kudos to Gary in finance who was also extremely helpful. Gary even got our apr rate lowered. Also a thank you to the management at Kelly for giving us a fair trade in value and excellent car price. We will be back and will recommend your dealership. read more