We recently purchased a car with our 20 year old daughter, Michaud Mitsubishi was recommended highly by a co-worker. We initially wanted to look at the Mirage sedan model but ended up getting a Outlander Sport, Ralliart. Our salesman Jacob Lopez was very accommodating and enthusiastic, his energy was contagious. He showed us many models and completed 3 test drives. He was very thorough explaining the different models and their features, not pushy at all toward a certain one. We really appreciated his approach to auto sales, very bright guy. The deal we got was facilitated by the Manager Brian who was tremendously professional and warm. They negotiated with us and worked with us at the same time, very satisfied with the process. Bill the finance guy is a gentle giant of a man, really personable, not pushy or aggressive. He fought to get the car registered that day, it made my daughter so happy. We went in on Saturday morning and by that afternoon my daughter was in her new car, full tank of gas and fully detailed!! The folks here seem genuinely interested in providing a good experience. We have not owned a Mitsubishi previously, the 10-year 100,000 mile warranty is what drew us but the experience at Michaud was a memorable one. Highly recommend! read more

Michaud Mitsubishi - Jacob Lopez the salesman with our daughter, Awesome experience. - Car Dealers Near Me - Danvers, Massachusetts

Bought a used car. They said they put it through a safety inspection. It had problems. They attempted to fix it six times. Agreed that it met the definition of a Lemon Law buy back, but refused to buy it back and said to go ahead and file a lemon claim as they have "lots of experience" with lemon law claims. Seven months later, when I brought it in for service, another dealership advised me to get out of the car as soon as possible. Issues include (again, they said they put it through a safety inspection): oil pan leak, separating struts, corroded brakes, seized calipers, corroded subframe, compromised serpentine belt, water pump pulley, side marker lenses not working, engine ground strap frayed and separating, suspension coils corroded, bumper held on by zip ties, corroded clutch slave cylinder. I informed Michaud of these findings. They asked to see the report. I sent it to them. They did not respond. I pinged them days later for their thoughts. Still no response. Today, I received a handwritten letter from the dealership saying that they have a customer who really, really wants to buy my car. Yeah, that car is in a junk yard at a $9,000 loss to me. Nice sales people. If you ever have an after-sale customer service need, be aware that the sales manager appears to have learned his customer service skills while in an apprenticeship to the mob. read more

Michaud Mitsubishi - Car Dealers Near Me - Danvers, Massachusetts

Kim is an amazing sales agent. I am not a big car salesman fan, i have had a lot of pushy sales people trying too hard to sell me something i didn't really want. Kim's number one agenda is that you love the car. Once you have found the one, she will then negotiate something to fit your budget and needs. I have gone back to Michaud twice now to purchase a car because I know Kim will be honest and efficient, i trust she will do the best for me. read more

My family has purchased over a dozen cars here in the past 25 years. The biggest reason for this is the level of service after the sale. Paul and his team if mechanics are wonderful to work with. They never talk down to you. They know what they are doing. And they are very reasonably priced! We will continue here as long as we can. read more

I wish I could give this place ZERO stars. from the day I bought the vehicle it had problems and they pushed them aside, turns out I had a serious oil issue. they then had me drive to and from the dealership every single time my oil light came on so they could track it so I could get a replacement engine through my warrantee. WELL these people decided to have me drive back and forth until my car went over the miles on the warrantee and basically said GOOD LUCK. my car shakes, smokes, and DIES all the time and they have done nothing for me. This morning yet again I had a dead car on the side of the road with my 5 year old in the car. 20 degrees out with no heat waiting and hour and half for a tow. DO NOT PURCHASE CARS FROM THEM SCAM ARTISTS. they do NOT care about the liability, they do NOT care about the people they sell cars to, they do NOT care about anything other than money. My personal mechanic warned me that this car could catch FIRE. Does Michaud care.... NOPE. they dont even respond to messages about my car because they wont fix it. read more

Do NOT make a mistake of going here specially after 3:30pm. I was just there and got pretty much yelled at by the manager. He was literally scolding us like a little kid. We are just driving back from this dealership and I've been crying all way. I am mad because I didn't speak up then. I'm sad because I let him talk to us like that. I'm pretty sure he knows who we are, if you are reading this review, I hope you realize how you treated us was not nice. He wanted to close and go home and he wanted us to leave. We politely and kindly asked him if he could match the price of the vehicle we wanted with what it was showing online as a fair price. His words as is was "then go there, why are you here", followed by a huge rant diminishing my husband and I. We couldn't speak a word. Sir, all you had to do is "politely" say "no ma'am we can't do that" and we would understand. I don't know what was the need to be so angry about it. Also every car in this dealership is overpriced. Far above market value . And if even ask about it, you will be yelled at. I regret going in here. read more

If it's possible to have a great experience car buying this was it. First and foremost Kim My sales person listened. I went in with the list of stock numbers I explained I did not want my credit ran until I saw the cars and made a decision. We looked at all 6 I found "the one". We went in I didn't want to haggle over price I told Kim what I was willing to pay and the interest rate I wanted, she did her thing and came back with a lower price and a great interest rate. I drove off in my new used car. The entire process took about 2 hours. I did have to run home as I forgot my check book. Thank you Kim it was a pleasure! read more

my 14 year-old Mitsubishi endeavor finally had to be retired! I went back to Michaud Mitsubishi and bought a 2022 outlander. Zack Michaud who is a great person to deal with , was my sales person. The reason I went back to Michaud Mitsubishi and I recommend everyone is Paul Dube from the service department is phenomenal! Paul is amazing and always goes above and beyond to help people out. Between Paul Dube and Zack Michaud there was no doubt I would return to Michaud Mitsubishi for another car! I highly Recommend giving them a chance!. you won't be disappointed!. read more

WORST DEALERSHIP EVER DO NOT BUY FROM HERE!!!!! I bought my first car from here back in august of 2022 and I am going through HELL!!! they do not care about their customers at all once they get their money!! the salesman who I had (George) gave me a great deal on the car worked with me to get it into my price range and brought the car down almost $5,000 so I could afford it (now starting to think it's because they knew the issues and wanted to get whatever they could for it should have know before I even got the car that it was a bad idea). The two days they needed to get my car ready turned into almost 3 weeks, they claimed that the parts they needed (spark plugs) were delayed and they were having trouble putting them on. I finally pick up my car after weeks and a couple days later my engine light comes on I bring it back to the dealership and they claim the spark plugs again so I pay and get them fixed, same issue happens again a week after I get my car back. so I bring it back and they fix it again. there is 4 spark plugs so they said that I will just have to keep doing this until they get them all done. i get everything fixed and we are all set but I slowly start to notice more and more issues going on with my car. in the meantime I get two recall letters in the mail, and because their recalls u can get the parts fixed for free so I went along and got all the recalls situated and more things start going wrong with my car, at this point I'm starting to think that every thing the dealership is telling me is a bunch of bull and their just trying to get any money they can. so I go to a family friend who works with cars and he tells me a whole list of issues that's wrong with the car, at the same time I was updating the dealership and making sure it was safe to drive as they keep telling me it is. then one day I'm driving to work on the highway and my car start smoking the whole highway was filled with smoke and I get my car towed back home hoping it's just one of the parts that I was getting fixed the next day, we notice that my fluid levels are all empty, so we go and buy all the fluids fill them and they were just draining right out slowly from the bottom then all of a sudden it busts and all the fluids start coming out through the bottom COMPLETELY BLACK I then get it towed to the dealership and my engine was blown. I go through a huge hassle with the dealership trying to get them to work with us on engine pricing. finally we agree on a engine and price $5000 later and two months I finally get my car back and a month after having it oil change is already needed and now my car is sitting in my driveway undrivable because the turbo needs to now be replaced which is over $1000 That they won't replace because it's "not part of the engine" when it's a part fitted to the engine. long story short they sold me a lemon and didn't care nor do they still care, and I'm now stuck paying $12,000 for a car I can't drive because they are GREEDY GREEDY GREEDY PEOPLE AND COYLD CARE LESS ABOUT THE SAFTEY OF THEIR CUSTOMER!!! read more

Zero after sale support. Poor communication and no customer care. The car failed inspection for minor issue and had a defective battery but they refused to compensate me to make it right. Avoid this dealership! Took weeks to deliver the car due to 'lost title" but they happily cashed my check before delivery. Never doing business here again read more

Kevin and his son Zack helped me so much answering my questions for the future on which car to purchase and how to make it happen. I am so grateful for my experience at Michaud Mitsubishi and can't wait for my new car!!! 10/10 recommend read more

lied and weaseled out of warranty. it's a good car until you have to push it. dont buy a cheap car with a cvt transmission. Don't buy a mirage and they need to make the eclipse a car again not an ugly suv read more

I bought my car from Michaud Mitsubishi around the beginning of summer (2023). Right away i notices problems with my car (Ford Escape 2013).I repeatidly brought it back and they were very rude and UN helpful. I thought because i purchased the extended warranty That i would always have towing and rental if the car needed service.I learned right away that was all a gimmick.They continuously said it was my battery so i got a new battery and it still was having the same problems i told them that i thought it was electric and the alternator.But they never wanted to hear me out and the were always very rude and made to feel intimidated.now yesterday as i was driving my car goes black completely shuts down on the highway.And guess what it is the alternator.I don't know how they get away with the business that they do.There famous quote's we treat everyone like family well that one family i don"t want to be part of............... very disappointed customer. read more

I just had my third oil change and second tire rotation on my 2019 Mitsubishi Mirage G4. My vehicle, which I purchased here in October 2018, has just under 10,000 miles on it. They recommend oil changes every 5,000 miles, but I like to get them a little sooner; hence, my third one. I just want to say that I LOVE this car! It is tiny, YET so ROOMY inside! I get about 34 mpg city driving. It is so much fun to drive and to find a parking spot; and I receive so many compliments on the color. For a little car, it is fierce! I have taken it up to the White Mountains without any lack of power noted. My dog, an eighty pound black lab, is quite comfortable in the back seat. The trunk is spacious! I can actually fit more in this trunk than I could in my prior car's trunk, because this trunk is the same square size all the way through. It doesn't suddenly narrow toward the back of it. I would definitely recommend this car to anyone looking for an economical, fun, reliable vehicle! This is the second vehicle that I have purchased from Michaud Mitsubishi. My previous vehicle was a year old 2010 Mazda, which never gave me any issues. I like going back here for oil changes, because I always feel welcome; and the service is professional and fast. The coffee is good too. No compensation ( or dog treats) was provided for this feedback. read more

Michaud Mitsubishi - 2019 Mitsubishi Mirage G4 - Car Dealers Near Me - Danvers, Massachusetts

My daughter had purchased her car her a few years ago and they were very helpful with her wants. I need to get a new car and figured I would go here. Bill was very pleasant and helpful then Zack came out and took over and helped me find the car of my wants. Real nice company to do business and I would certainly recommend to my friends. read more

I went into Michaud to purchase a car for my son, at first they were very friendly, met the owner, he gave my wife a rose,he brought us into his office showed us pictures of his family. To make a long story short they(meaning the sales man the finance man) used every trick in the book to rip us off,making us giving them $2000 down-payment, the did a bait and switch,they stuck us with a Kia that was on the lot for a long time ,I found out later it was a lease car from Virginia had nothing but trouble with the car when I brought it back to them they lied to me and did nothing! STAY AWAY FROM THIS DEALERSHIP THEY ARE CROOKS AND PHONIES read more

They try to sell PHEV vehicles without explaining the whole installation (additional work/time), procedure/cost, nor whether it would be practical for a person's lifestyle/living locatIon. Great, friendly family business, not so low pressure as I received numerous voicemails which I actually don't check unless it's my family or work related. This is because dealerships end up harassing any potential buyer via phone, email, etc., and automatically signing you up for their emails lists (do not recall agreeing to this), but obviously I know how to unsubscribe/block. As far as leaving a 72 hour $500.00 deposit, it goes directly as a payment on your credit card and not "pending". It is time-consuming to get a refund and not 100% professional. They are all friendly esp. Zach and his Dad. Besides that, I don't like going to car dealerships, so please take my 4* rating into consideration due to that fact. Overall, I highly recommend this dealership if this is the type of vehicle you know that you want prior to visiting. Thanks for reading. read more

Bought used car here 6 mos ago through Mario. The engine suddenly blew after driving it less than $1000 miles. When I reached out to both Mario and Dealership no response whatsoever! Buyers Beware! read more

Me and my wife got a very bad experience here. We determined that this car dealership play games in math numbers. botton line with customers. We do not recommend it . read more

Michaud Mitsubishi - Car Dealers Near Me - Danvers, Massachusetts

This dealership was the best experience. Kim always answered our million questions about our car purchase. The car was so clean and it is a 2015 and it looked like a brand new car. I def recommend this dealership. read more

Michaud Mitsubishi - 2015 Mitsubishi outlander - Car Dealers Near Me - Danvers, Massachusetts

Went in for a used car. Salesman confirmed they didn't have anything in my price range. We walked toward the back of the dealership. He introduced me to Mario & his brother, who run their garage/service center. Took two cars out for test drives (one of which already he accepted a deposit for but said it had been days since buyer had contact). Mario was waiting on the title. Initially, said he needed the weekend to pick it up. We exchanged contact information, I handed a check over for full price of the car. After the weekend, I followed up and was told 'it's being mailed.' Two weeks have gone by with minimal contact. Non-responsive via text/call. This review is based on the poor service of Mario, an employee of Michaud doing business on the property of the dealership. Will update later today. ***UPDATE*** Returned to dealership to see if title had arrived. Mario was unavailable. His brother reached out for him to call me. Mario offered to let me drive off with temporary Texas plates. Gave more lipservice about the title being 'just released' in the system. All said and done, I received my check back and I was able to buy, register, insure a car from another dealership within mere hours. read more

I received a fraudulent Money Carlo flyer in my mail. From the looks of it, many others have been victimized by this cheap trick. They certainly won't get my business at all now. I'm sure someone there thinks this is a great idea and there's nothing wrong with it. Here's me giving my feedback that they might be underestimating how angry some people might get over this stuff. I don't need a new TV, but others might be desperate for one and when they show up and the dealership tells them that they came all that way for nothing, you're kind of asking for trouble aren't you? read more

very good mid sized dealership and I had nothing but positive experiences with Zack and some of the other staff at Michaud. Was in the market for a relatively 'new' used vehicle and was pleasantly surprised by the variety of both new and used vehicles on their lot. If you don't want high pressure sales, then don't put your sales rep in that position, it helps to know what you're looking for, your budget and do your research on the car. The folks here are knowledgeable about their vehicles and are extremely helpful to find you the right fit. read more

WORST DEALERSHIP EVER DO NOT BUY FROM HERE!!!!! I bought my first car from here back in august of 2022 and I am going through HELL!!! they do not care about their customers at all once they get their money!! the salesman who I had (George) gave me a great deal on the car worked with me to get it into my price range and brought the car down almost $5,000 so I could afford it (now starting to think it's because they knew the issues and wanted to get whatever they could for it should have know before I even got the car that it was a bad idea). The two days they needed to get my car ready turned into almost 3 weeks, they claimed that the parts they needed (spark plugs) were delayed and they were having trouble putting them on. I finally pick up my car after weeks and a couple days later my engine light comes on I bring it back to the dealership and they claim the spark plugs again so I pay and get them fixed, same issue happens again a week after I get my car back. so I bring it back and they fix it again. there is 4 spark plugs so they said that I will just have to keep doing this until they get them all done. i get everything fixed and we are all set but I slowly start to notice more and more issues going on with my car. in the meantime I get two recall letters in the mail, and because their recalls u can get the parts fixed for free so I went along and got all the recalls situated and more things start going wrong with my car, at this point I'm starting to think that every thing the dealership is telling me is a bunch of bull and their just trying to get any money they can. so I go to a family friend who works with cars and he tells me a whole list of issues that's wrong with the car, at the same time I was updating the dealership and making sure it was safe to drive as they keep telling me it is. then one day I'm driving to work on the highway and my car start smoking the whole highway was filled with smoke and I get my car towed back home hoping it's just one of the parts that I was getting fixed the next day, we notice that my fluid levels are all empty, so we go and buy all the fluids fill them and they were just draining right out slowly from the bottom then all of a sudden it busts and all the fluids start coming out through the bottom COMPLETELY BLACK I then get it towed to the dealership and my engine was blown. I go through a huge hassle with the dealership trying to get them to work with us on engine pricing. finally we agree on a engine and price $5000 later and two months I get my car back a month after having it oil change is already needed and now my car is sitting in my driveway undrivable because the turbo needs to now be replaced which is over $1000. long story short they sold me a lemon and didn't care nor do they still care, and I'm now stuck paying $12,000 for a car I can't drive because they are GREEDY GREEDY GREEDY PEOPLE AND COYLD CARE LESS ABOUT THE SAFTEY OF THEIR CUSTOMER!!! read more

I'm writing this so that all can understand about the outstanding service I recv'd from Michaud during a recent visit and from a used vehicle I purchased there. I had been searching for a pickup truck for a few months over the pandemic and found one at Michaud that I liked. I had called there and Zach had indicated that this truck was in high demand and he had one person committed and would let me know if that falls through. True to his word that did fall through and Zach called me back that same day. I then purchased the truck and wanted to have an after market apple play radio system and Tonnau cover installed. Zach was able to make the arrangements for both and once all was installed he would let me know. The buying and selling process was seamless and stress free and I even had an issue with the battery after the sale and their service team of Keith and Paul were awesome and took care of my needs the same day again with no stress!! I highly recommend purchasing any vehicle either used or new at Michaud Mitsubishi as well as any servicing you need done. These guys are top notch and will take care of you!! read more

I must say its quite the opposite when it comes to the service department they are nice and always helped in trying to fix all problems this car threw their way, but they can only do so much. Thank you service department for always doing your best in fixing the problem. Thank you Craig from service you always try to do your best, you guys are amazing in what you do. And I know you guys are limited and try your best in fixing the issue. Thank you but the problem is not with your service department. But cant say the same for who ever in Mitsubishi industry puts this cars out in the public for hard working families to drive. How can you sleep at night knowing that one of your cars has a problem and all you continue to do is look the other way as if this problem doesn't concern you. Shame on you Mitsubishi read more

We came here on a whim. We had been car shopping for days & I was burnt out. My husband said to try just one more place. I'm so pleased we did. The service was exceptional & you didn't get that sleazy car salesman pushy vibe. Joe took the time to show us our various options & was professional & honest ( a rare trait in the car sales world). I'd highly suggest stopping here for your next car. read more

They took my 2016 Outlander in right away. I installed a new Battery and it wouldn't start. It needed a new starter. Everything was covered under the warranty and they also installed some new break parts that were recalled. Absolutely no cost to me at all. read more

Originally bought my car from this company in 2021, after having it for two years I refinanced and my bank recommended getting a refund on my service warranty I bought through them, as I never used it once. After being told by the finance manager that banks don't usually recommend that, I fought for six months, struggled even getting a response half the time, ended up getting my email blocked by the sales manager, and then finally received my refund the day my car ends up totaled. Which, yes is sad, but gods way of telling me Mitsubishi wasn't for me. Yet, I decided to give them another shot and went to see what they had available. When I got to the lot we had a sales person running out the door to get our attention in hopes to make a sale, and ended up finding a supposed one owner used outlander, as the sticker on the car stated and the website post of the car. When handed the car fax (which you can also access from the web post) it clearly states two pervious owners. I didn't think anything of it, ended up putting a cash hold on the car, while guaranteed a call the next day around 12 after I got out of work. Words of the employee "if you decide to not go with this car you will get your money back, we don't keep it we aren't like that" after he bragged about this being a family owned business and how he was a part of the family. Hours pass the next day, so around 3:30 I decided to venture out and check out some other dealerships around, where I found a way nicer car for a way nicer deal. Upon being immediately approved for a loan before even walking out the door of the dealership, I had my spouse give Mitsubishi a call and let them know I was backing out and wanted my hold refunded where they basically fought him about me getting it back immediately as they wanted to mail it. This was never mentioned when putting down the cash hold. Later on, my mother, who was a co signer on my loan, received an email talking about how my check would be available the following day at noon, they couldn't get a loan approved for me (which is bs because all the bank needed was a paper stating my current loan was being paid off by a settlement from being totaled) and they hoped to do business with me in the future. I was copied on the email but never received it which is how I know I was blocked by the sales manager from our previous interaction where I wanted my refund on the service warranty. I would not return to this dealership if it was the last place on earth to buy a car. You shouldn't have to chase your sales person they should be chasing you to make your purchase. But not one call, email, text, nothing regarding the car I put money down on. Horrible customer service and sales service. read more

Sales team ran our credit without authorization. If you don't respond to calls or emails they take that as a sign to continue the process. If we don't respond that means we're looking elsewhere. Lesson learned to not allow dealerships to run our credit. If you want to buy a car through them do outside financing to avoid this problem. read more

Do NOT buy a car from these people unless you want a car you just paid off to need an engine and then have them weasel out of their warranty!!! Been in this service department 7 times for leaking or burning oil and they kept either not finding the problem or fixing some small thing to push us off. They successfully pushed us 3K miles over out warranty when they told us that our engine would either have to be rebuilt or replaced at our cost, exactly what they promised would not happen. Things you will also encounter at this "feel good dealership". Their hold message is laughable! We have never been offered a ride to work or loaner car, even when we have begged, you get the answer "I don't know what to tell you". They once had my car for a Saturday morning appointment, dropped off Friday morning with the promise of being done on Saturday and they closed their service department and kept it up on a lift until Monday morning, leaving us without a car. Their service manager, John, also has an attitude problem. He is curt and rude every time I encounter him and I had complained to his boss and the owner several times. Poor you if you encounter him on the day after a holiday when he didn't want to be there. Completely unprofessional and I don't need to know your personal problems. After all, I was using my day to sit around your dealership waiting for you to find your latest excuse to get me out of your waiting room again! Point blank $20K spent on a car that was given the kiss of death at 4 years old that according to their salesmen "looks as good as the day you drove it off their lot". Kevin is the biggest conman you will ever encounter. I got to sit in his waiting room over and over again and hear whoppers like "I'm on the board of Mitsubishi. I'll make sure you're covered even out of warranty if you service your car here" and "we please 99% of people, the others are just the type of people who would complain no matter what you did for them. You could serve them caviar". I fought all summer long to get my engine covered and Mitsubishi corporate finally kicked in to cover the engine. Michaud still refused to cover the labor. Maybe in the future they should find the problem within the first dozen times the car is brought in. I will NEVER stop fighting these guys! read more

This review is specifically for the SERVICE department. I have owned a Mitsubishi for over 10 years now and have never received such horrible customer service. This will be the last Mitsubishi I own or even buy another car from and THIS dealership and service center is the main reason why. They are not there to help you diagnose your issue, they are there to charge you for them to state the obvious. Example #1: I brought my car in for a blown speaker. THEY CHARGED ME $114 TO DIAGNOSE THAT THERE WAS IN FACT NO SOUND COMING OUT OF THE SPEAKER! Thank you for the over-priced hearing test. And frankly, they're not very smart. I still blow my factory speakers constantly (and my $700 factory AMP twice) when it rains but they will fight till the end of the earth that there is NO water leak. According to the head of the service department, "When we looked inside there was no water". I mean, I'm no genius, but after a week of 90 degrees and humidity in August, I think the water would dry up, its called 'evaporation'. Example #2: I came in for a routine oil change. I asked them to rotate my tires. I marked my tires :-) (idiots) THEY DID NOT ROTATE MY TIRES...and then, they were stupid enough to try to lie to my face!! It comes down to the fact that they're out to get your money, do not trust them. If they could they would charge you a service fee to walk through the front door. Some day they won't be in business anymore because money doesn't matter, its the customer service. I noticed they have multiple complaints on the better business bureau and they can add one from me to the list. read more

PLEASE READ AND HELP SUPPORT ----Tired of waiting and fighting so I'm going public, Mitsubishi Danvers - Kevin Michaud owner, Paul service manger, tech Sean, brought my car in with a shift fork malfunction 2-4 back in late November. I am aware that it is a common issue with the EvoX Mr. The magnet breaks and you can't drive. I brought the car in and they diagnosis it (after I've already scanned it) saying that it's the mechatronic unit and not the shift fork, without testing anything or trying other options. They instantly went for the most expensive repair when all I asked of them was to check the shift fork to be sure. They try to assure me it's not the shift fork so I go ahead and get my estimate of $4500. Another Mitsubishi location (specifically Sean from Mitsubishi Curtesy) was able to give me discount so total was $3500. They (Mitsubishi of Danvers) do the "repair". They gave me the car back with NO REVERSE and no supersport mode and told me the car was all set , I couldn't even pull out of the dealer, had to leave it there and return 10 days later. Then they claim to do "something" to fix it and give me the car again. It drives in reverse but still no supersport mode but they said the car was all set... I get home NO reverse! Tech later says he needs to call someone higher up in California because he doesn't know what's wrong. Proceeds to tell me the car is safe to drive minus reverse. I drove on the highway New Years night (next day) and lost ALL GEARS on the highway nearly ending in fatal accident while trying to switch into the breakdown lane. I left an email and received ZERO response. I later call and all they say is we will take a look. They then do a TCU reset (which should have been done with the mechatronic unit replacement, multiple dealers told me it should be included) and the car now finally works after 3-4 times of them giving it back. Car runs but feels funny after I go on test drive with tech Sean (Danvers). One month and a week later I lose all ODD gears but it came back after a couple tries of resetting the car, another month goes by I try to drive to Georgia and Florida for a charity event for Shaquille O' Neal, and VIP shows in Florida. 14 hours of driving and the car doesn't make it because of the same CODE I started with. I had to TOW back from Georgia to MA for them to tell me it's the shift fork. "We can't fix it go somewhere else." I had to start a GOFUND me for a repair they didn't fix properly and I WANT MY MONEY BACK! I have been contacting yu guys back since I dropped the car off on April 10th. It's been over a month of you playing telephone tag and not owning up to your lack of professionalism and negligence. Your repair didn't fix my problem and was never the issue and I now have to spend $7-10,000 for a rebuild! I will do everything in my power for justice. I'm not a POS or some thug. I'm a good person and I'm tired of being walked over. EVERYONE DO ME A FAVOR AND TAG KEVIN MICHAUD. This POST WILL NOT COME DOWN UNTIL I GET MY CAR BACK & MONEY, YOUR YELP REVIEWS WILL BE A 1 STAR YOUVE BEEN WARNED .. https://yelp.to/ygULFhuxwgb read more

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I too received a flyer that indicated I had won the Smart TV, of course I was very skeptical and with good reason. I'm in a lease and didn't need a vehicle, but when and if the time comes it will never ever from this sleazy joint. If I'm going to buy a car I would buy from someone honest that doesn't need to use gimmicks to lure people in. read more

I bought a car at Danvers Mitsubishi in the Winter of 2003, and my experience was great! After a few months the Kelly Motor Group took over and all my experiences since have been horrible. Their Management and Service staff is rude and they do not stand behind their warranty. I was completely turned off when they told me inorder to fix a part that was covered under my warranty they would have to break a part that wasn't covered by my warranty and they I had to pay for that part and the labor involved. These guys are bad news, stay away!!! ________________________________________________________________________ I can not comment on the Service with Michaud.... stay away from Kelly Auto Group. ________________________________________________________________________ read more

I recently experienced outstanding customer service at Michaud Mitsubishi. They have a lot of great cars on their lot and they really work with you to get you in the right one. I was looking to buy one of their awesome Mazda3s. I worked with Ambrose from start to finish. He was very responsive to my calls and emails and he didn't pressure me into taking a deal I didn't like. Most importantly, he was kind to my wife and I. Some dealerships see a young married couple and they see an opportunity to profit hand over fist. Not here: they saw an opportunity to help a young couple get into a great car. The owner, Kevin Michaud, was directly involved in reducing the purchase price of the car to fit our budget. He personally made calls to their lenders to get me competitive interest rate, which is pretty miraculous given my credit. I was really impressed with what Ambrose and Kevin were able to do for us. We are very grateful to the team at Michaud Mitsubishi! read more

I showed up to make an appointment to get my car serviced. The service manager was shooting the breeze with a customer he obviously knew. He saw me waiting there patiently. I waited for 10-12 minutes while they chatted away. I was never aknowledged by the guy or any other people at the dealership that were running around like chickens with their heads cut off. A few other service people went back in the service desk, saw me, then ran away as well. I won't be back ever. read more

This is a two part review. Part one for sales. ***** A had a very good experience leasing my 2013 EVO MR. My sales rep Mike, the finance manger, and owner Kevin were all fantastic in helping me get the vehicle I wanted at a price that works. A very good initial experience. Part two is for Service/Reliability. * Not the best experience although a big part of the problem lies with Mitsubishi, not with Michaud specifically. My transmission went at 18k miles. Not what I'd expect from a $40k+ vehicle. Fortunately the repair was covered under warranty. However it takes forever to get parts. This is the second time I needed parts and had to wait 3 days for them to arrive, which seems excessive, and in a case where the car is not drivable there is no type of loaner car program or rental reimbursement either at the dealer or corporate levels. There are other mechanical issues at this point which I am hesitant to address because of the length of time to get repairs. In the most recent case I was left without a vehicle for almost a full week. Part of the reason for going new and taking on the additional costs instead of buying used is to be able to have something reliable to drive and knowing that if the under warranty vehicle has an issue alternate transportation is provided. Most other dealers/manufacturers off a loaner for a vehicle under warranty if the car will be in the shop more than a day. This needs to be rectified at some level read more

Amazing dealership -- everyone is very responsive, helpful, attentive, and professional. We purchased our first car here last week, and it was a great experience, from the moment we contacted them to the time we drove out of the lot with the car. These people are experts and really know what they're doing. Brian helped us figure out the specifics of our purchase, answered our many questions, coordinated with our 3rd party mechanic to arrange a pre-purchase inspection on the car, and had the car prepared/inspected for us in no time. Bill from Finance took care of all the finance/legal stuff and helped us get the best rates possible. We're so happy with our purchase and experience here! read more

I had to struggle today to get them to look at something that is under warranty. The dealership where I bought it told me the warranty is not expired, but their service department told me that it expired. They started telling me how where I bought the car, Carmaxx, lies about warranties and asking me why I bought from them instead of their dealership. I wasn't pleased at all with the service and already changed service place on my warranty profile. read more