Typical "used car sales" experience…read more I inquired about a car and asked a very specific and important question. They email me twice, once saying they'll reach out, and then a follow up which seemed copy and pasted, no answer to my question and the statement even says "I reached out and called and left a message"... when they did not call, and there is no message. Least effort possible as usual

I established a meeting with Hertz rent to buy. I provided a credit card number my phone number…read moreetc. The vehicle was supposed to be available 3/13/2026. They notifed me on 3/13 it would now be available on 3/19/2026. I was notified on 3/16 that the car had been sent to Philadelphia and would not be returning for me to look at. When i asked the person who informed me of this, was this a common occurrence? She hung up on me.

My mechanic of many years. Graduate automotive engineer who knows cars inside out. Highly recommend…read moreSunrise Auto.

bought the wrong parts for my suspension. Thankfully it was noticed before much was taken apart…read more The owner I Believe sounded Russian or from that area of the world didn't charge me a thing and seemed genuine and honest . I would recommend them to anyone who doesn't like being lied to and paying for things they don't need.!!

Bought my 2023 Tucson from Pride Hyundai/Lynn in 2024 with 8000 miles. Did not provide any info…read moreregarding service. They made the sale and were done. There was no wheel lock socket with the car when I bought it. Discovered that when I had a flat tire. They actually kind of gave me hard time about that when I asked that they provide the wheel lock socket. I have a check engine light on and drove to the dealership and it's closed, I was never notified and they told me I need to go to Danvers or Arlington for service. I WILL NEVER BUY ANOTHER CAR from a PRIDE dealership. Customer service is terrible and they don't care.

I leased a car from this dealership. They were so unprofessional, didn't explain any of the…read morefeatures of the car, and were not honest about the hidden financial responsibilities of the lease. It was the worst experience I've ever had getting a new car. I also tried to get this car serviced by them and it's impossible to get anyone on the phone to schedule a service. DO NOT BUY FROM THEM! THEY ARE DISHONEST AND UNTRUSTWORTHY.

North Shore Auto Mall is a great place to purchase a high end pre-owned car, suv or even an exotic…read more The salespeople are very polite and willing to answer questions. They have full service. I have personally purchased a half dozen vehicles here. I give North Shore Auto Mall a Solid 5 Stars.

SAFETY IS NOT A CONCERN TO THE MANAGEMENT OR STAFF:…read more The staff has no level of care when it comes to handling customers. From the beginning of the purchase process of my vehicle from North Shore I was treated with disrespect. Jason was incredibly kind, but not able to help without assistance from a manager. Boris was rude time and time again. I ended up purchasing because there was a vehicle I was interested in, so much so I was able to overlook the incompetent and rude salesmen. My mistake! After purchase and delivery (a day later than promised) I have had to bring the car into the manufacturer 3 times. The car left the North Shore Auto Mall after "being inspected by their mechanics" and was deemed by them as safe on the road. I brought the car to the manufacturer and it did not pass a safety inspection. NORTH SHORE AUTO MALL LACKS KNOWLEDGE AND IS NEGLIGENT! Never would I have expected the car to be unsafe to drive after being assured from the manager, Kevin, the dealership's mechanics had looked over it. To think I have been driving an unsafe vehicle for months is beyond concerning. I scheduled an appointment to have the vehicle inspected by the manufacturer, but due to their schedule was not able to get the car in until today. North Shore's mechanics suggested there might have been some issues with the front suspension after they had inspected the vehicle. They did not feel it necessary to address these issues before release of the vehicle, and suggested I follow up with the manufacturer after I picked up the vehicle. Perhaps if they had brought the car to the manufacturer to see that there was no issues before they sold the vehicle this all would have been avoided. Turns out the issues are in the rear end. Seems like a major detail to have confused. I would not recommend this dealership to anyone, as safety is not something that is a concern to them. I should have listened to the previous reviews, but decided not to. Please do not make the same mistake I did when it comes to such a major decision, purchasing a vehicle from North Shore Auto Mall

I want everyone to know my experience with Atlantic Toyota since buying a 2017 Tacoma. I had issues…read morewith the radiator over a few instances. The 3rd time Toyota sent a factory rep down to Atlantic Service and my claim was denied for what I thought would be just another warranty claim. I was on the hook for a very expensive repair of 2200 dollars. I made phone calls and pleaded my case and the Owner of Atlantic Toyota called me up at work and said he would eat the bill. This is above and beyond what I would expect. Denied from the factory only to have the owner say, " I will take care of it". I have bought three Tacomas at Atlantic and I will be buying my 4th there and continue to do business with Atlantic. You just don't get that type of valued customer service anymore.

My husband took the car to the dealership today, and they told him the same thing: that there…read morewasn't a single problem. I left a review here, and Brianna replied and gave me this number that doesn't work: (866) 214-1448. What a joke. The dealer told him that Toyota doesn't replace the part unless it's damaged. The glass part is in bad condition; those incompetent people don't want to do their job. Don't you realize they have way more bad reviews than good ones? This place needs to be investigated, and those employees should be fired.

I did not buy a car from this dealer. I did not even look at a car from this dealer. I replied to…read morean online ad and was told "Sure! This car is available." Then I called. At least the person on the line was honest and said, "Sorry. This card has sold." 2 weeks later the car is still listed on their site. Seems like bait and switch.

My mother in law bought a car from this place. This car she bought has been a nightmare. She has…read morebrought it back to be fixed because it won't even pass inspection, and the mechanic has taken it for WEEKS and it's only gotten worse. They hold it all day long, PLUS one time the gas was gone!! I don't believe they're doing ANYTHING to fix this car. She wishes she never step foot in this place. She's out almost $5,000. Don't go to this place, whatever you do.

Recently bought a new car here and had a good experience; might be an outlier because I came in…read moreknowing exactly which model & trim I wanted, did not do financing or trade-in, and negotiated an OTD (Out The Door) price via email with Brianna, the internet sales rep, before I ever stepped foot on the premises. This is how I have always bought all my cars over the course of several decades, a straightforward process that cuts out all the usual opportunities for sales shenanigans and minimizes the usual PITA of buying a new car...far better than walking in unprepared and letting yourself get screwed every which way (e.g. bait and switch, bogus hidden charges, made-up "accessory packages," etc.), which is exactly what the haggle-based dealership sales model is designed to foster. I chose Kelly Honda because they offered me the best OTD price among the 8 or 10 dealerships within a 100 mile radius of Boston that I contacted on a hard-to-find hybrid model, which most dealers are still selling at or *above* MSRP in this horrible post-pandemic marketplace of low supply and high demand resulting in inflated street prices. (Last time I bought a new car, in 2012, I paid $4K *under* MSRP using the aforementioned purchasing technique.) Amy was an excellent sales rep who finalized the deal, and I'd also recommend her highly. The only reason I deducted one star is because the car in question was NOT available for immediate pickup as had been implied (mainly due to them closing early on Saturdays and being completely closed on Sundays which is very bizarre to me), but that is a small quibble in the bigger picture, really. I mean, you could really do much, much worse. Some of the other dealers' reps I interacted with during my car hunt were slimy a-holes as well as refusing to budge on their pricing, whom I'd trust about as far as I can throw them. Bottom line is that I felt good about my purchase and general experience with Kelly Honda. Now, they give you free oil changes for the first two years which I will happily make use of, but beyond that, I plan to take the car to an independent garage (honest mechanics are not easy to find but they do exist---WAR Auto Tech in Malden is my current favorite) for all SERVICE needs. For all the folks who left 1-2 star reviews due to terrible car SERVICE experiences here, what did you expect? Dealerships are called *stealer-ships* when it comes to car service for a reason, padding the bill and inventing "make-work" is their bread and butter! TAKEAWAYS: 1. Figure out exactly what model/trim you want, don't ask a dealer to help you because of course they'll upsell you as much as they can and/or steer you towards whatever models that give THEM the fattest margins. 2. Negotiate an OTD price before you step foot on the premises. 3. Test drive the car before you finalize. 4. Skip trade-ins and financing. 5. Get all post-sale service done at an independent shop.

I had an appointment for an oil change, and showed up ten minutes early. The waiting room had two…read moreother people. I saw my car waiting outside from the waiting room, for 10 minutes. That's when I got up and said something at the desk. Two hours later it's ready. If I didn't say something it would've been longer. What would've happened if I didn't make an appointment? 3 hours or more? Then they have a Service Status up date by text. Arrival, Inspection, Service, Final Touches and Ready for pickup. This was pointless, when the job was done; it scrolled through very quickly with the check marks beside the progress marks. There's no time stamp of progress in between. I spoke to a customer she told me she waited an hour and still waiting, for her oil change. I'm not doing this again.

I purchased a 2021 Kia Sportage and I always bring my car to the dealer service in Lynn…read moreMassachusetts. I recently worked with Stephanie and she was great. She's very knowledgeable and customer friendly.

For two days straight I called this dealership to get some warranty information on a car I…read morepurchased. Each time I called I got the main line which then transferred me to finance. The line would say this person is busy and to leave a message only to hear that their mailbox was full. The second day I tried a different approach and asked for the e-mail for the person name Pisha. I sent the e-mail and for the next two days also received no response. I would suggest people stay as far away from this dealership as possible.

The man who "helped" me didn't listen to anything I wanted. Then when I finally got what I wanted…read more(thanks to a manager), I was offered a car that was already taken! WTF? Then the sales rep never called me, even after I asked customer service for a response. Last time I'll go here. Shady dealer reputation proven!

Service tried to rip me off for $1100! I called them n it and they were sorry. Were going to have…read moreme pay for a warranty job. I will never go back.