I work with this shop on a commercial level. And I can absolutely only express what an amazing…read morecrew this store has in its response to service. We've had an account with Sherwin Williams for quite some time. However, like most businesses often have more than one vendor they will establish relationships with. Well, it took for an unexpected visit by our Product Sales Rep, Jason Croft to stop in and introduce himself and remind us we had an account. Since our meet, Jason offered himself for the personalized service we required in order to realize what amazing service we have been missing out on. Really, really have been missing out! The store staff are fantastic with product advice and service. And I must add they deliver. The best service everrrrrr! Zack you da' best! Not too many businesses these days that you can call on to place your order over the phone and even expect delivery same day! As well as on line service orders. Sherwin Williams San Rafael is our goto! Highly recommend! Keep up the great products and quality service! Thanks!

Trey, the store manager, along with all other employees are super friendly and super patient…read more Lately, I went to the store frequently. I was well introduced/explained the color choices, different grades for durability and weather resistance. In addition, I was well informed with store pricing promotions. I actually have a really small job to do. Keep up with the good work!!!

Very good service and friendly I m recommend please Always me. They have been taken care of the…read morebest and as quickly as possible

Excellent! I bought a ton of samples before painting my exterior. They were always kind, courteous,…read morepatient and extremely helpful. They ended up Giving my painter an amazing deal on paint. They actually matched a Benjamin Moore color exactly, which I love because SW paint has always been a better quality for me. So glad Novato has another option besides Marin Color and their horrid and rude service. I used Sherman Williams paint for my exterior and separate garage. It was a huge job and the customer service and paint was perfect! Trust me, when you have a huge job and lots of decisions to make, it's nice to have an awesome paint store in town. Thanks SW, I'll recommend you to all my friends:))

Sean and his co workers were very nice and helpful. I walked in having no clue what paint or colors…read moreto pick for the exterior of my house. Sean helped me and gave me good advice. I would recommend them to all my friends and family.

I was dealing with a small job but challenging color matching project, and after numerous trips to…read moreno less than 3 paint stores, I finally resolved the problem with help from Shan Damani at Dunn Edwards in San Rafael. He went above and beyond to get me the perfect color and since we discovered we were almost neighbors, he even delivered my gallon of paint to me. Service like this is rare these days. Rarely do I post reviews, but I had to say something about this store and their awesome manager, Shan.

Amazing people and most friendliest in the county. Just wanted to thank you all for helping me…read morethrough years. BEST of Marin county.

I like to support local businesses but very often this Ace location doesn't have what I need or…read morepresents me with other bad shopping experiences like items ringing up for significantly more than the shelf tag or long waits to check out. I'll have an irritating experience so will avoid going there for a while, then there'll be something I need in the middle of a project and I'll decide to try again. Part of the problem is the store has limited stock and because of the small size, things are sometimes not easy to access or find- like up on the top of shelves so you need to get help to even see what they have. I will say they seem to have done re-organization and the layout seems a bit better- also the nursery has gotten better recently (plants look better and prices are easier to identify). Maybe just bad luck but today I needed a few spring planting items that I was pretty sure they carried. It turned out they were out of both of the products but I found substitutes that could work- especially since I didn't want to drive to Novato or downtown San Rafael. When I went to pay, after standing in a long line, I found the total came over $5 more than the shelf tags indicated and also they didn't accept the Ace Hardware gift certificate I planned to use towards my purchase so I cancelled the transaction. While I would love to shop locally, both for the convenience and to keep money in my community it's not worth the potential for frustration so will continue to go to Pini or the Chase locations for my hardware purchases

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Always helpful. Always knowledgeable. Easy place to shop. They have almost everything.read more

Great Excellent customer service and great employees that really go above and beyond and help you…read moreget the right things that you need to get the job done. If you're looking for the right electrical parts come to City Electric supply

Second time in for a return. Bro with the beard couldn't even stop eating to tell me about return…read morepolicy. Rude and shouldn't be in customer service.

I love these guys! they are always very helpful. when I need any hardware, or lumber, they are…read morealways so nice. they serve both DIY guys like me, and the Pro's. they will take their time for guys like me, even though their money is made by the Pro guys!

I was miss-charged on a small order, went back to the store to get it fixed, super unhelpful guy at…read morecounter said if he fixed invoices they would "go out of business", as if I was trying to scam Golden State. He made a big deal out of it. Turned out I was actually undercharged, so I paid the difference. I thought Rafael lumber sucked, now Golden State is right there with them.

This was the first time that I've stopped in since the store changed from "Cheap Pete's" to "CP…read morePhotos & Frames." I was helped by a relatively new employee named Rishi. She was very considerate. It was the holiday season, so the shop was busy and many of the customers were in a rush. Still, she was patient with me and walked me through my options for the four pieces I wanted framed. We found a stock option for one of them, but the other three required custom work. If I had to guess, the name change was probably spurred by people accusing it of not being cheap enough. There were definitely more affordable options than I've seen elsewhere, but none of them look cheap to me, which is even more important. The selection was comparable to what I've been used to at this location and I enjoyed seeing the way that Rishi was enthusiastic about the work - helping her customers find appropriate settings for their artwork and treasured memories. I was walked through my options and she'd learned her stuff! She knew how to guide me through the many choices, balanced with the existing artwork I have at home to make sure the new pieces would be well matched. (Please note, well matched is not the same as exactly matched, something I wouldn't expect and don't require.) Even though I stated that I didn't need them rushed, I was delighted when I got the message that my custom items were ready for pick up several weeks before they were due. Upon my return, Hector and Rochelle greeted me right away and located my order, giving me a chance to review each item before I left. I'm a very happy customer! Also, while I was in the store the first time, there was another customer who took up an exorbitant amount of time with one of the customer service representatives, but then walked out without purchasing anything. She repeatedly said, "You must think I'm a pain," to which the associate responded diplomatically and patiently, but she didn't bother modifying her behavior or thanking him for his trouble. I didn't catch his name, but I've been that sales associate before and I just want to acknowledge that he handled it like a true professional. I know it can be thankless work sometimes being in customer service, but hopefully the gratitude of the customers who appreciate your efforts outshine the ones who don't.

Francisco gave amazing service when I went to frame my mother's oil painting. The painting means a…read morelot to me and I was grateful for his willingness to help me. I totally recommend asking for him the next time you go into the store!