This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

I had a replacement window screen order, thinking having a new one made is better but it was too…read morebig to fit and they put the retention clip on the top instead of the side. I specifically pointed out the clip issue when I brought it in originally and the kid apparently didn't pay attention, nor did they probably compare the old screen which I actually left with them, but is now disposed of. When I went in to speak to a manager they were kind of quick to offer a refund to get me out of there. To be fair they would need me to leave the screen, but I don't exactly want them to give me another screen that won't fit where the reference is disposed of - what will I do then? I just don't trust the Novato store and will have the San Rafael Chase store re-screen one and create duplicates. I said as much and they said nothing to reassure me. I want to point out a couple of things with the reply on Google reviews, supposedly by the owner. Why is there any kind of reply when the original was a rating with no review? Just for the 5 stars? When someone mentiones something specific they say to email and then when people say nothing they are busy celebrating. And of course they don't do that here, I guess Yelp users don't count even though it doesn't have the link that says claim this listing, they just ignore this site. And for those who had a key issue, I think that generic reply to email the company for training purposes is ridiculous. In this case the manager I spoke to could have said they would look at the situation to ensure it doesn't happen again, I am right there so that could be addressed before I go online to write this review, but it doesn't look like they care and just said "I don't know what happened" and most likely want to get rid of the customer. The "email us" reply is what big companies do who want to project an impression that they are responsive when they are not really. I don't buy it. Growing up in Novato I had the image that Pini is a nice local business that care about what they do, I don't believe that anymore. I'd like to support local business but not so much when I don't feel like they care about supporting me. The customer is not paid to do training. Why does it require a separate email taking our time when we already wrote detailed information in the review?

Excellent customer service especially from Jeff behind the counter!…read moreAmazing selection of items , at a reasonable cost.

Bad customer service, they throw away card at time of payment like refusing service/businessread more

This business is one of the few places left that staffs plenty of good people so you are never…read morewaiting long and get the best service even though it's a very busy place. Once asked where a few items were on my long list and they took me to every item saving me at least 1/2 hour that day! Wish there were more businesses run this way!

Tam Paints has great service with an incredibly knowledgeable team. They always know exactly what…read moreto recommend and how to prep for and apply their products. The team is truly a pleasure to work with. The prices may be a little higher than Home Depot or Lowe's, but well worth every penny to have their local expertise. They are great at what they do!

As far as paint stores go, this one is the best around! The staff is so helpful and accommodating,…read moreand they really are willing to teach you and talk to you about the paint and other supplies you may need for your project. If you call ahead, they will mix the paint for you and have it ready by a certain time. Another cool thing is they have a paint consultant who can walk you through color options and show you alternatives within the scheme you are trying to have. Once we started going here, we have come back for each new project and will continue to do so. Given the location, parking can be tough. It's on a buys corner, and there are always work trucks pulling in and out. So, be careful when you park.

I went in here a little clueless but with some basic directions from our contractor, and the staff…read morewere wonderful: friendly, helpful, and efficient! Highly recommend!

We were struggling to match a stain color and an exterior paint color and Jonatan went out of his…read moreway to explain our options and help us get it right. We really appreciated his suggestions and help.

I've been a customer of this store for almost 5 years. I have always been very well attended…read more Today. 12/06 around 11:40 I was very badly attended by a stupid person without any respect for the questions we had. I think the owners and supervisors have to be more attentive to this part, polite and respectful service is the minimum with the customer! Please remove this Stupid from the front of your store.

Sean and his co workers were very nice and helpful. I walked in having no clue what paint or colors…read moreto pick for the exterior of my house. Sean helped me and gave me good advice. I would recommend them to all my friends and family.

I was dealing with a small job but challenging color matching project, and after numerous trips to…read moreno less than 3 paint stores, I finally resolved the problem with help from Shan Damani at Dunn Edwards in San Rafael. He went above and beyond to get me the perfect color and since we discovered we were almost neighbors, he even delivered my gallon of paint to me. Service like this is rare these days. Rarely do I post reviews, but I had to say something about this store and their awesome manager, Shan.

Purchase a house in a local newly developed neighborhood, but for some reason they did not give…read moretouch up paint for the exterior. Made contact with the local office and they point us towards Kelly-Moore. Called the local brand and Eric was super helpful and friendly. I gave him the paint codes and by the time I got to the location they were ready. His enthusiasm and willingness to help over the phone is the reason why this review is being written. Upon entering the store I was greeted by him and rung up by someone else who shared the same energy. Eric, thank you again!

If I can do more than 5 stars I would. Went here today to get paint that we need to match to our…read moreprevious work and Xavier helped me figure out the right color and the best option for our situation. There was also other two gentleman that was assisting me and even helped me carry the paint to my car. This place has great customer service. I would definitely come back for any paint needs!

My husband and I have been shopping here for years. It is a decent size store and the layout makes…read moreit easy to find what you need. We have purchased wood, pavers, a shower door, and plants just to name a few. There is also a nice garden center with quality plants. We recently purchased a rose tree and plan to buy more fruit trees soon. The staff has always been nice and helpful. The store is inside a shopping center with sufficient parking.

I have been happy doing business here; you can find most anything you'd want. But today I went to…read morea return a Dorcy rechargeable flashlight that I couldn't recharge after less than 2 months of use; it was the second defective one I'd had, but I hadn't thought to return the first. The clerk at the Exchange counter was quite rude and blamed me for not plugging it in properly. He did eventually give me a refund, but it made me think twice about buying anything that I might have to return.