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    Kelly's Appliance Repair

    2.1 (8 reviews)
    Closed 8:00 am - 4:00 pm

    Services - Kelly's Appliance Repair

    Appliance installation

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    9 months ago

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    Mr. Appliance of Weatherford and Granbury

    Mr. Appliance of Weatherford and Granbury

    1.0
    (3 reviews)

    If there were no stars, I would have selected that option…read more In October I called to have MP come work on my Thermador range and oven appliance. They were supposed to be a certified repair dealer. Christian came out and from the interaction I had with him, he was not qualified to work on my appliance. The thought it was the control board (cb) and ordered one. He then asked me to pay for half of the part. (according to Thermadore this should have been a warning). He returned with a cb the following week, however, before he returned I called and spoke to the office manager and explained my concerns about the tech's knowledge. She assured me he was capable of completing the job. He installed the new board and not only dild the oven fans not work, but the two left burners were not working. He told me the appliance was not fixable and I would have to purchase a new appliance. They are $15,000. I was so upset I called Thermadore directly and talked to a service supervisor. She was shocked that someone would tell me that was was my option. I had a rehearsal dinner for my son on the 24th of October and time was running out. She scheduled me a Thermador repair technician for the following week. He came, replaced the part that was needed and did not charge me because of the horrible experience IL had had with Mr. Appliance. Now to make matters worse Mr. Applliance would not refund me the payment on the faulty part that I had paid half for.. Never, Never, Never use Mr. Appliance-this was a dishonest business practice.

    Don't waste your time with this company, as a previous reviewer said. First of all, they are…read moreadvertised as being a Weatherford business, but we were informed in our initial call that they are not, so availability is extremely limited. If you have day jobs like we do, good luck! We finally got to our appointment date and had a technician window of 10-12. We both took off work to be available because we needed to watch, ask questions, and understand the issue & appliance we were seeking assistance with. Shortly after noon, no technician had shown up and there was zero communication. We contacted the office and the receptionist who answered was uncaring and unprofessional. She said the technician was running late on their first call. We asked why nobody had notified us and her response was that she didn't realize we had such a tight window. Um...we have the window they scheduled!! It was clear she couldn't care less as she just said well, do you want to cancel? No, we just want a company that values its customers, can fix our appliance, and communicates! Fortunately, we found another company that said they could come out the same day and wanted to make it right and earn our business. What a concept! Of course, we called back to cancel with Mr. Appliance and they couldn't have seemed more bored to hear this news. Bottom line - they don't care about your time, getting your business, or your issues. So do them a favor and don't bother them about it - call a real company that will treat you right.

    Mr. Appliance of Fort Worth

    Mr. Appliance of Fort Worth

    3.3
    (7 reviews)

    Mr Appliance is the biggest rip off I have ever seen. There guy came out because dishwasher was…read morenot working properly. First the diagnostic charge of $129 plus tax. I didn't think there was tax on labor. Then he said it is the filter which he rinsed off and said you are good to go. Call me if you have any problems. The next day I ran this dishwasher and still have the same issue. I called today to see if he came back out of there was another diagnostic fee which I was told there would be. I said he didn't do any diagnostic on my machine before. This company is a huge rip off, do not care about their customers or the customer experience. Do not waste you time money or energy with this company. Worst experience I have ever had !!! And Max I have to disagree with your assessment. I did not repair the unit myself. Your guy said it was the filter needed cleaning and he did clean that out. The piece you referenced that I ordered myself was a plastic cover piece that functioned but a little worn. You guy said you can either replace that yourself or I can order one but that involves another trip. I looked up the piece he said was worn and I said I can get it online tomorrow for $10. Your guy said that is what I would do because if I order it then it would be $75 and not sure when it would be here. He said it is not creating your problem but I would replace it. When you pay $136 for a diagnostic fee that to me usually means checking out all the systems and see why my water pressure in the unit is so low. Your guy did no assessment. When I said here is the problem your guy said oh I already know what the problem is. He never bothered to check any of the systems in the unit. I appreciate your trying to reverse blame and put this at my feet but to me it is a simple problem that your guy did not diagnose he took a guess, address that but did not diagnose the problem.

    This is definitely an honest company. I called them about my LG fridge and freezer that both…read morestopped cooling and they recommended that I actually get in touch with LG instead because I was in the 5 year compressor warranty period. She instructed me to ensure I'm using language of "noncooling issue" so they wouldn't try to say it was out of warranty (past the 2 years). I am so grateful to this company for being honest and helping me resolve my issue at no large cost due to being under warranty. I trust this company.

    Kelly's Appliance Repair - homeappliancerepair - Updated July 2026

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