It was my first time at a Spa. My wife had been trying to convince me to go with her for years. I finally gave in at a weekend getaway at the Mission Inn for the festival of lights. As we entered the spa we were whisked away to our changing rooms. Then relaxed in the smaller waiting area while we waited our turn. We were served champagne with nuts and mixed berries as we relaxed. Jami the masseuse came in and escorted us to our rooms. The next hour was one of pure bliss. I was a new man after the experience and will continue to join my wife from here on out thanks to Jami and the amazing job she did. read more

Fantastic! 5 Stars all the way From the entrance, you can feel the shift in mood. Nice and peaceful. The check in process was quick, where you are shown the locker room right away. I cannot say enough about the staff. Super friendly staff who make you feel welcomed! Free refreshments upon entering the spa, including a champagne option with a house made chocolate truffle. The facilities were very nice and peaceful with a steam room, showers and lockers for personal belongings. The massage was exceptional, Davey really cared about my pain points and wanted me to feel as relax as possible. My wife received a wonderful massage from Cynthia, and said the same thing. Highly recommended!! read more

Amazing 80 minute massage. My wife brought me for my birthday :) Relaxing atmosphere. 5th time here read more

My wife received a gift card for Kelly's Spa as a Christmas present. We decided to use it as a Valentine's day celebration and decided on a couple's massage. There were a variety of couple massage options available and we opted on the enchanted moments package which included an 80 minute massage, two glasses of sparkling wine, chocolate dipped strawberries, 20 minute additional en suite time, and complimentary valet parking. My wife and I arrived early and the staff at Kelly's Spa quickly accommodated us. We were given a set of robes and slippers to change into and were instructed to wait for our massages in the lounge. While at the lounge, we indulged in endless berries, teas, chocolates, and complimentary beverages. The staff were very attentive and kept asking us if we wanted more chocolates and drinks. After waiting for about fifteen minutes, the masseurs guided us into our own private "villa". The only downside was that during our massage, we could hear kids screaming from the pool; one thing that should be noted is that the "villas" are located right next to the Mission Inn pool so any loud noise can be heard during the massage. It kind of ruined the "romantic" vibe of the massage so during our massage I could hear my wife giggling as several kids screamed random phrases. After the massage was over, our masseurs came with a plate of chocolate dipped strawberries and drinks of our choice. Unfortunately, the spa villa was under construction and we were not able to enjoy the villa's bath. For $375.00 for two, it ended up being quite pricey; we were really glad that we had a gift card because otherwise, there are other spas that offer better massages for a more affordable price. We will probably only come back if we had gift cards. read more

My wife and I had a couples spa day for her birthday and it was absolutely a first class experience. Everyone from the front desk to the lounge attendants give exceptional customer service and quality care. The best part of the day however was our couples massage with Nathan and Jamie. This was by far the best massage either one of us has ever had. It was a perfect combination of pressure and relaxation while being purposeful by targeting the areas that needed more attention. Nathan and Jamie also gave us amazing body scrubs prior to the massage and our skin was glowing and super soft. We will definitely be coming back. read more

Do not come here when the DJ is at pool unless you want bass throughout your appointment. Not what it once was.

It really is a mission to get them to answer the phone. Kelly's spa is a wonderful place to be at however why don't they answer? This business really need to step up and hire someone to answer phones efficiently. They LACK in that aspect!!! Also why don't they say their schedule on a re or ding while we are waiting. I could of saved 15 minutes instead of waiting lists ting to the recorded music. They do have someone saying: one of our associates will be right with you momentarily. So you are under the impression your call will be answered, then you hear a beep thinking someone is going to answer me now! And NOOOOO by this time you need to leave a message which I did but nobody ever calls back.... This is what you call bad customer service read more

I tried to make a spa day for a groups of guys bachelor party. Looks like they do not offer male masseur only.We wanted to get my best friend comfortable by having a guys only king of spa day. They only have a male masseur ether in the morning or the evening cannot book 2 at the time. (Very bad practice) My husband and I prefer male masseuse and can't seems to get to book anything if is not a woman masseuse. It's the second or third time I have been in the spa and looks like my husband or I have to settle to for whatever they have at the spa and NO what as a customer requested!. We have very strong feeling that this Spa wants to be woman catering only and do not care about the male customers. Very disappointing that as 2022 this place still not gender inclusive. They have a men side that looks almost brand new and spotless because they do not take the time to caring to men. They should have as New Year Proposition to care about the male customer more. Waiting for a response from the supervisor to see if they can go out of their way and make a two masseur appointment... This comment is for the awareness of the LGBTQ community that wants to travel to the Mission Inn in riverside and try to get accommodation at Kelly's spa. read more

Horrible customer service. Good luck trying to get a spa appt. The phone will just ring forever with no one to answer it. Gloria the receptionist at the main hotel front desk will just continue to transfer you without you being able to get a word in which is very rude (basic customer service etiquette training 101). I used to love this place. Service and staffing has gone downhill. Very disappointed. I will gladly take my business to a more customer friendly spa. This place is definitely not 5 stars. read more

Beautiful spa experience. Went for my birthday and would go again. I especially enjoy there baths as i haven't had spa baths at any other place read more

I've been to Kelly's Spa several times pre Covid and if you where thinking of going right now please STOP! Save your money it's half the amenities for the same full price everything was different the location was NOT at all peaceful or clean it was such a huge let down I wish I would of just saved my money and gone somewhere else for half the price I won't be returning not worth it at all anymore! The staff member who did my facial talked the entire time it was all so awful .. took pics of what the woman's lounge looked like mind yourself they charge over $200 for just a facial read more

Kelly's Spa - Woman's lounge absolutely dirty and gross .. - Massage Near Me - Riverside, California

See all

Planned a special occasion stay at the mission inn. Was very much looking forward to adding massages and facials to the trip. I called during business hours with no answers, left voice messages with no call backs at all and wrote a contact message on the website with no response or call back. read more

I'm obsessed with this spa, it's our first time returning since Covid. We came to celebrate our wedding anniversary. The staff is amazing, the ambiance is perfect. My only feedback would be the cups... plastic vs. glass...? Before you had actual glass Champaign glasses and glass water cups. Not a fan of the plastic. Only reason for a 4 star vs. 5. I wish we lived closer to enjoy this spa monthly! read more

It was such an amazing experience... I even booked my follow up facial after this visit I'm definitely letting my peeps know how great it was read more

Normally, I look forward to my visits at Kelly's day spa. However, my last two or three visits have gone downhill price stays the same But the quality of the full experience has gone down ...!!! The best thing about Kelly's is the spa attendance they go above, and beyond to take care of the guest, however, they are not supported by ownership. Things that have changed first we used to get valet parking with our spa experience...that's gone !!!!they used to have quality drinks made in the kitchen....Those are no longer made. We always enjoy our trips to the steam room but it's broken!!!!they didn't even have enough winter robes so we were freezing!!!! Kelly's PLEASE LISTEN TO YOUR MANAGEMENT AND EMPLOYEES AND SUPPORT THEM SO THEY CAN DO Their jobs properly!!!! let's live up to that five star rating because right now you're getting a two!!!!!! read more

I took my girlfriend here for the first time I think a year or two ago. There was no special occasion, I just wanted to take her for a facial to show her I care, and make her feel valued. Especially since she had never had one before. As she got her facial, I waited outside. Once, she was done, she told me she really liked it. It was funny seeing her facial expression after she got out. She reminded me of a little child who didn't want to admit they liked it, but they really did. I could see the joy on her face. She expressed to me she did really enjoy it and would like to go again. I think I paid $150 or close to $200 with a tip. She also asserted that she would like me to get one with her next time. So next time we both will be getting a facial and a massage. I would recommend this place based on my girlfriend's experience. There's also a pool, and they allow the person getting the facial to use it, among other amenities. She said the service was very friendly and accommodating. read more

The massage I got was awesome but part of the reason I paid what they charge is the other amenities including the steam room. One the day I went, the steam room wasn't working right, had little steam and no Eucalyptus smell. I understand sometimes things don't work, but they stated this had been a problem for over a week. It would have been great to know this when I made the appt or when I checked in so I could decide if I wanted to keep the appt. read more

I came here with couple friends for a birthday spa date and everything was amazing. It was very clean and the covid friendly. The massage service was one of the best I've had in awhile. I can't wait to go back so that I can use the other spa facilities. read more

Had my first facial on May 1. Evie is amazing. I asked her to explain what she was doing, and she complied with a gentle voice, never made me feel bad for the neglect i have done to my face. She informed me of the damage and how to correct it. I now understand why women get facials monthly. I will be returning and asking for Evie. read more

Jamie and Tammi are INCREDIBLE! Karina who works at the spa is so attentive and helped us with everything. 10/10. they have MAGIC hands I'm so sad it's over read more

Nothing special. Very small. Parking is a nightmare. DO NOT GO ON THE WEEKEND!!! The eucalyptus steam room is still not open as of 4/22/23.

I have been here multiple times. The massage and therapist were great! The amenities, however were not so great. This place is definitely going downhill. The shower only had cold water, and the shower head pressure was minimal. The worst part was a 20% service charge is automatically added to my service. If you're happy with your service you are able to add more money. If you are not happy with your service charge you are not able to make any adjustments. Since when is a tip automatically gauranteed regardless of the level of seveice? I'm very disappointed Kelly's Spa!! read more

Go here if you want someone to talk to you and annoy you while you're supposed to be getting a body massage.

I've been to A LOT of day spas and this one is probably at the bottom of the list in terms of size, amenities and environment. Let me break it down for you: SIZE: Probably the smallest spa I've been to with a very small ladies lounge, tiny changing area, cramped steam room, and the worst part is they have only 1 mirror and 2 sinks for the entire ladies lounge (what's worse is the mirror sits on top of the sinks, so you can imagine the amount of traffic in that little area). AMENITIES: This was the only spa I've been to with no indoor jacuzzi or other wet pools. The only thing they had was a small eucalyptus stream room. There was an outdoor pool and jacuzzi that is shared with the hotel guests but that was very noisy and crowded with all the people there. Also, for whatever reason, they don't have hand/face towels here. There is supposedly a limited amount of face towels covered in ice outside the steam room, but the bowl was always empty when I looked. ENVIRONMENT: I couldn't get into my zen like state when I go to spas here... Maybe it was the cramped space, crowd (I went on a weekend) and loud kids here (a lot of teenagers)--they allow kids 14+ in this facility. On the flip side, the staff was friendly, I enjoyed my massage with Cynthia, it's in a prime location (downtown Riverside--lots of shops and eateries within walking distance), and valet parking is complimentary with a spa service. I am considering doing the couple's package here for my husband's bday but only because I like the location and my husband wants to try the Mission Inn Restaurant next door. I probably won't be coming back though for round 3 anytime soon. read more

Kelly's Spa - Eucalyptus steam room (tiny) - Massage Near Me - Riverside, California

See all

My husband gifted me a massage to Kelly's Spa and I loved every second of it. Although it's a small facility compared to other spas, I was able to spend the entire day here. Patty and Chelsea in the locker room area were so kind and attentive. They constantly came by to ask if I wanted more champagne or juice or if I needed anything. I received an amazing 80 minute massage by Devi. One of the best massages I've received. She was very attentive to my needs and gave me just the right amount of pressure! I dislike when I pay for a massage and I feel like they are just grazing my skin. Devi had firm pressure and she really helped alleviate a lot of tension in my back. The only area of improvement for Kelly's Spa is to answer their phones. I had a hard time getting a hold of them. read more

We had the absolute best day at the spa to celebrate our 16th wedding anniversary! We started with a couples massage, enjoyed the lounge together where they brought our plates of truffles and glasses of champagne. Later we lounged in the outdoor pool area where we ordered lunch and enjoyed a great bottle of wine under umbrellas in the sunshine! Such a wonderful experience! Truly five starts! read more

Had a great experience at the spa. It's on the ground floor in the Mission Inn. Though the facility is not as large as some, my husband and I left there feeling relaxed. We had a couples massage as well as pedicures. That heated massage table is everything. Everyone we encountered was so courteous and accommodating. We will absolutely be coming back for a staycation. read more

Very good service I got young Nancy she's very patient & good I recommend her. Overall a nice sanitary place

So it was my first time EVER getting a massage. I had NO IDEA what I was in for. First I walked in and was greeted by the front desk young woman. Told her it was my first time and had no idea what to do or where to go. That my group of friends were already inside. She seemed not to care and just checked me in. Someone came out and apparently was to take me back to show me around but I had no idea she was there for me, I kind of Just stood there waiting to be Directed. The person was waiting there and then asked who she was taking back or why she was out there waiting for someone then the front desk girl kind of looked at me and said you need to go with her. I was already feeling out of place because it was my 1st time getting A massage, this part which was the beginning didn't make me feel any more comfortable. I was taken back and given a locker and some sandals and a robe. Was directed to a lounge where I finally joined my other friends. My massage therapist was Deadre, she is the only reason I am giving them 2 stars. She made me feel so good as my first time. She made me feel relaxed. If I go back to this spa I would love to request her because she would be the main reason I come back. She made me feel more comfortable. Shes awesome. After our massages we decided to go to the Jacuzzi. We were brought out some more champagne, about an hour we decided to head out but our key didn't work to get back into the spa so we had to walk around through the entrance of the spa. I am still not sure if I will go back because I really feel that perhaps my group was being judged. We were told to keep it down as we were enjoying ourselves in the lounge and laughed but I guess we were too loud and we apologized but after that I feel we were kind of judged as a group of young Latin girls that were loud. We kept it quiet after that but also noticed we weren't really getting much service after that. Perhaps we aren't the usual people that go there but I felt it when I first walked in. If someone were to walk into my business and say it's my first time I would ensure they have a first time to remember. I dont remember that name of the only two people that did help us but it was a young man and perhaps a girl named Kelsey or Chelsea ? Anyway I hope if you guys go you have a better experience. :) I would like to take my mom to have her first massage or facial but fear the experience would be the same and I wouldn't want to put my mom through such an experience. :( only time will tell . read more

Kelly's Spa - Massage Near Me - Riverside, California

See all

200.00 pedicure is ridiculous. And if you need to cancel for any reason you need to pay close to 100.00 cancellation fee.

I am so disappointed! I called to get an appointment for my daughter and myself during the holidays. I called twice and they picked up and hung up. I thought maybe a phone problem so I left an email message from the online site. No response. I gave it one more try about a week ago. I called three times and it just rang forever with no answer or voicemail. I left an email message online again but no response. I have totally given up and will go elsewhere. read more

I'm coming back to update my previous negative review. While my experience at Kelly Spa was not what was expected, the management is phenomenal! Summer the director is solely the reason why I would be open to return. She cared about my experience and went above and beyond to try to resolve the issues. I'm truly impressed by her professionalism, class, customer service and tenacity. Thank you Summer for making me feel like I matter. read more

Went for the 1st time on 2/17/20, and I was very disappointed overall, especially with the money we spent on services. Yes, it's clean and beautiful inside, but when we went, the eucalyptus steam room was down, and so was the jacuzzi spa next to pool. The poolside service was ridiculously slow. You are sharing the pool area with the rest of hotel, lots of noise from kids at pool. When I was getting my services done, I could hear the loud noise from the pool area, including the music being played. For the price we paid, was expecting way better. I'll stick to other spas from now on, like Glen Ivy. read more

I would like to update this review. I reached out to the spa direct Summer and she was more than happy to rectify the experience from 12/30. She did admit that the spa is undergoing some changes, but she wanted to make sure I had a chance to enjoy the experience that I was originally booked for. Summer reached out to me in a timely manner and made sure that everything was coordinated flawlessly. Thank you Summer for your attentiveness to this matter and showing appreciation to your long time customers. My service today was excellent and just what I expect from Kelly's Spa. read more

When did Kellys Spa start scamming people? I've been coming here for years and all of a sudden they charge a mandatory 20% "service charge". No, its not a tip, you're still expected to pay 20% more on top of that! And even worse, they don't tell you until after you receive the service. It had been several months since I had a massage so I check prices online. It was $235 for my service. My boyfriend wanted to pay for it so we went down there in person, asked how much it was and we were still told $235, no mention of the additional "service charge" Isn't the $235 the service charge? You're literally being told that's the price for that service so why wouldn't they include the 20% service charge in the $235 service charge? Why?...because that's how they scam you. They say it's not gratuity but coincidentally it's 20% and it goes directly to the massage therapist. They dont include it in the actual price of the service so you still feel obligated to give a tip because what kind of decent person wouldn't give a tip for a killer massage? I was so confused and upset, which really ruined any relaxation or peace of mind I had after getting a message btw, that I went back in there in hopes of clearing up some confusion and to ask why it was never mentioned online or in person and the only answer I was given made me think that it's simply just a way to scam people on an already pretty pricey service. Just so you are aware, they did tell me the mandatory 20% does go directly to the therapis, so not sure how that's different than a tip. I think it's disgusting that they are doing this, not including it in the initial service price, not calling it a tip either so you feel obligated to pay a tip on top of it. Worst of all, there's no mention of this new "service charge" online or even in person when asked about pricing . They just spring it on you as if that's not going to piss you off after a nice relaxing massage. I feel scammed! My therapist got $115 tip! There's no way I'm gping back and paying 40% in addition to the service. Just call it a mandatory tip or include it in the price of service, stop scamming people, and your prices are already really high! read more

I've had a lovely time at Kelly's spa before. I'd love to book an appointment, but every time I call, no one answers (during business hours). Why waste people's time on hold? read more

My first time. Noisy, not a relaxing environment. It's pretty inside, the smell of eucalyptus is very inviting, but again just too noisy for a spa environment. I expected more of Kelly's Spa. Their two rooms for "relaxation" were more "social" areas. My treatments were good (facial and massage). read more

OUTSTANDING!!! I treated my Aunt and Uncle to a couples massage, and they loved it. You get to relax in one of their plush robes, while sipping on champagne and strawberries before getting your massage on. Very classy all the way. read more

So before COVID my husband and I have come here twice and I absolutely loved the prenatal massages I received both times. We decided to wait until everything reopened again to go back. Well my husband tried about I kid you not 20 times calling and leaving messages and no one returned any of his calls. Strange thing to is he called during business hours. I was extremely disappointed because I loved this facility and wanted to return but after all he went through and still never received a call back we decided best to go elsewhere. I was just reading the reviews on here and noticed we are not the only ones having this problem. It's a shame nothing has been done to solve this matter. read more

I've tried calling four different times to set up an appointment and I continually just sit on hold for half hour or longer. I've left messages and emails and no call back. Before COVID we used to come here two times a month, but at this point I wouldn't recommend it because their customer service is terrible read more