BUYER BEWARE! UNFAIR PRACTICES! I had financing approved with Ken Garff Downtown for a vehicle at Ken Garff Volkswagen dealership in Orem. The VW Sales Manager, Cory Fenton agreed to let me purchase the car after waiting 24hrs if it hadn't sold by 6pm from his lot. Then I was told I had to wait an additional 24 hrs to see if it sales. NOW I've been told by the VW General Sales Manager, Scott Cobb that I have wait yet another 24hrs to see if they sell it by 6pm on 4/22/20. I've been strung along with invested emotions. Why wasn't I told that I wouldn't be allowed to purchase the vehicle from the beginning and that they didn't want to release it from their lot. Leads me to wonder if there are any discriminatory factors involved. I believe this is a terrible way to do business as we are all suffering during this pandemic. read more

I purchased a new GLI from Ken Garff VW, in Orem. It was smooth and quick, like it should be. I spent 8 hours the day before at South Town VW, that place is a joke! I spent a little under 2 hours for the total purchase the next day. Since then I have had my GLI serviced by Orem Ken Garff VW and they have done a very good job. I just had them detail my car and they did an awesome job, I highly recommend these guys for buying and servicing your VW!! read more

After a terrible experience with the SouthTowne VW dealership, the guys at Ken Garff VW completely restored my faith in salespeople, and I'll absolutely go back down and buy from them in the future. I saw a Tiguan S that I was interested in online, and Kai Hicken reached out to me with all the info, and was super helpful answering any questions I had. He set me up with an appointment for Saturday morning. I got there, and the car I was looking at was already pulled up front, ready to go. He took a look at my trade-in, and we got in the new car to take it for a test drive. He gave me every little bit of information I could ever want to know about the car! He was incredibly knowledgeable, friendly, personable, and gave me ZERO pressure. I fell in love with the car, so we went back and talked about the numbers. He went through every single warranty option, and extended warranties to make sure I knew exactly what each one covered, or didn't. The trade-in value they gave me was great, the price of the car was fantastic. SOLD!!!!!!!!!! I signed and drove my new car home, all in maybe an hour's time. I can't thank them enough (Kai especially) for being so great!! I almost stopped looking to buy a car after the garbage SouthTowne VW pulled on me... but I'm so glad I went down there to Ken Garff, and I absolutely LOOOOOOOVE my car!!! read more

Everyone was very friendly and caring. I was able to get the car I wanted and get a reasonable price for my trade-in. The only complaint I have was the time it took to finish the buying process. It took close to 3 hours to fill out all the paperwork, and quite a bit of that time was spent sitting and waiting. Other than that, I felt like the service was great and the sales reps were kind and helpful. read more

This place is a joke and either racist or just ignorant. I saw a car they had for sale verified it was available, received a sales contract and offered to put a 500$ deposit on the vehicle but was told I couldn't because there were other people taking 5 hours to decide on a purchase. (Obviously in-house financing so they could make more money off the deal probably). I had been talking to the sales rep for three days about this vehicle. I was told its first come first serve basis and basically who comes with the money first gets the vehicle. I have certified check in hand took the train from Layton to Orem so I can drive it briefed the insurance company of the information to let them know I purchased or not. Meet my fiancé some other couple was interested but wasting time on deciding and applying for again in house financing.. So they tell me I can't look at it.. I said why? I told them I'm going to look at what I'm interested in. after the test drive and looking over the vehicle I go in and they have us stand around for 10 minutes.. After I told them I have money already to go.. They want to tell me the other two are trying to finance it and unfortunately the banks are closed, I informed them again I was talking about this and came prepared that they refused to take my 500$ deposit and are wasting my time. The difference was, I had money other dude didn't, other than that I am brown and other dude is white.. So I ask him I have money now all you have to do is sign the paperwork and hand me the keys. He said sorry offered to pay for my fiancé's gas tank as if I can't. on the way home they call and tell me that the dude they wanted to sell to didn't get approved and that the vehicle is available if I want to come get it.. The manager's name is Taylor or some crap. Do not go to this place. read more

Roughy my car in for 2 tires. Came back home and my TPMS light was in the dash. Brought my car back and let them know the check engine light is on and I just had an oil change and scheduled maintenance done. Well, I just went to pick it up and asked if all the dash lights were off now. Was told they were. Started my car and the check engine light was still on. Bummed a ride from my mom and now I have to make another trip to pick it up because they wouldn't service my car right then. By the way I dropped my car off before 8am and it's 5:30pm now. Only been here a couple of times and each time a new dash light appears. I do not have the best impression from this place. 2 stars since my tires didn't fall. read more

I went to get some warranty repair work done. Ended up spending $3000 and my van is still not running great. I can't afford to keep going back and let these guys keep guessing at what might be wrong. We tried 3 read more

I'm extremely happy with this dealership and their current employees. I'm a mom with two little kids and I get treated with great respect every time I come in. You make a friend with me...you get my loyalty. They open doors, carry bags, talk kindly, respect my time, give me updates on service, and they treat me like I know what I'm talking about. Every single time I come in. We purchased a brand new atlas from this location and I can guarantee we will send our friends and family here every opportunity we get. I highly recommend the advantage care to anyone who wants a quick in and out service at a discounted price. read more

I just recently brought my 2013 Tiguan in, and was diagnosed with a total of $3,950+tax, came out to around $4,190. The issue I brought it in for, happened again within 2 hours of my having my car back. The service manager tells me to drive it back in (I even asked if I should have it towed, since everyone online said to not try starting your car with the error code I got.) but, I drive it over anyways. This time, it's apparently something different than what I just had replaced, but just barely. They're also trying to charge me $2,050 for it. My car isn't even worth the cost of the repairs at this point. Unsurprisingly, the warranty for the $4,200 repair I just paid for, doesn't include this part. It also just so happened to fail 2 hours after I received my car, by pure coincidence and bad luck. The part just "wore out" right after the mechanics had it torn down and out back together I guess. I would stay far away from this service department unless you enjoy coming back so often. read more

So Carlos (customer Rep) wants to help me. Keep in mind I bought a car off them, they have my contact info, all of it. I call Carlos once, leave message. Second time (6 hrs later) get the desk. They can't tell me if he is in till I leave my name. Few minutes later I'm switched to voice mail. Seems like they want everyone to think they are helpful, but like salesman Chad, no one has been.Looks like neg reviews are becoming common. Will update if this changes. Next call, VW headquarters, I'll see if they will help. read more

UPDATE: So the car finally arrived on Thursday, 5 days after they said we should receive it. The car arrived with NO gas in the tank, it barely made it the half block to the nearest gas station. They only sent one key, no owners manuals, NO navigation discs. Once again MAJOR FAIL, I can not believe this company is in business. We still have not received our paperwork and we can't license the car in California without the title. And if we do not initiate the phone call forget about hearing from them. True disreputable car salesmen, the kind we make fun of in movies. Oh yeah, how can I forget it also has a coolant leak, OH JOY!! I know I know, I don't live in Utah, but thanks to the Internet we found the car we wanted at this dealership. As an accomplished Yelp er I did the right thing and checked them out. Ok, not too many reviews, but positive at least. We even have a personal friend that has shopped at this dealership so we felt safe conducting a transaction over the phone and Internet. WRONG WRONG WRONG Even though they have over 38,000 of our dollars we have yet to see the car. We were working with Bill (sales) and Ryan (sales manager). These two men should write fantasy novels because the bull they have smoked our way is ridiculous. We were told by Bill that if the money was wired on Friday, the car would be placed on the transportation truck on Friday and that we would possibly have the car on Saturday, but AT THE LATEST ON TUESDAY. So here we are on Wednesday and still no car. In the meantime, we have placed over 20 phone calls and no one would give us a straight answer. Today after calling Volkswagen and Audi of America and escalating the problem, we were finally told that the car was placed on transport YESTERDAY. Which means Bill LIED the entire time he was on the phone with us, the car was on their lot the entire time and he kept telling us, I don't know why your car isn't there yet, we can't get a hold of the transport driver. They refused to give us the transportation company's name and information. Today because I threatened them with a phone call to the police FINALLY Ryan started to fess up. This dealership is not honest, not professional and someone to never do business with, especially if you aren't in their face. We own a VW and an Audi currently and have owned MANY in the past. I really thought that they would treat us with the same professionalism I have come to recognize in these car makers, but I was greatly mistaken. I am shocked that VW allows them to sell their cars, it can not be good for business. I would think twice and three times before conducting business with this group. read more

Two things: Don't sell me a car and tell me it's a 2014 only to get home and find out it's a 2013. Don't scratch the crap out of my new car when you treat the paint. read more

Have you ever had that "trapped" feeling at a dealership where they just won't let you leave the lot? Its like a tag team wrestling match where you have to go a round with each level of management before you get the keys to your car back (that you unwittingly gave up so they could appraise if for the trade-in). These guys were not like that at all. I was surprised! I got the deal I was looking for on a TDI (great mileage BTW) and I was able to come and go, take time to think and weigh my options, and NEVER were the typical high pressure tactics used on me. I have to mention something else here that shocked and amazed me about the management team and philosophy here. I know every situation is different but in my case, because the car I purchased (color and options) was not on their lot and was en-route from the manufacturing plant, and because of some unexpected delays, I was given a demo vehicle to drive in the interim and with each delay was told to keep driving it until my car was delivered. It was comparable to the one I purchased and was waiting for. They treated me right before and after the sale and they deserve my 5 star rating! read more

Though I didn't end up buying here, I was really impressed with the sales reps and managers on both the VW and Audi sides. Friendly, knowledgable, and low-pressure. Happily helped me find the car I was looking for -- even though I had to leave them to do it. Cool. Again, I did NOT buy a car here, but I really enjoyed everyone I interacted with there. If they had my car, I would have gladly purchased from them. Giving 4 stars instead of 5 because I'm qualified to give a 5 star rating without having bought a car from them. read more

Unfortunately this is the only VW dealership in Utah county. The service manager Roy is not someone you want handling complicated car issues. He calls customers "liars" and has treated us very poorly handling issues with our car(s), Go somewhere else! read more

I love the Ken Garff logo. This company is really cool to apply to. It seems like a great job. I'm car hunting as I do it. The people are cool. read more

Just so people understand my level of commitment to this place. In the past 4 years we have purchased 4 cars from this place. Johnny has helped us with 3 of them . A Jetta, traded in for a Passat. A Beetle for my daughter and Tiguan for my son. We also have all of our service done here as well. Couldn't be happier! read more

Ken Garff Volkswagen Orem - Auto Repair Near Me - Orem, Utah

I have tried 4 different times to have a great experience with ken garff vw and each time I'm am utterly disappointed this last time I took my vehicle in to have a recall done and not only did it take all day long but they refused to take responsibility for the part that was damaged because of the recall and the comunication was extremely poor and my over all experiance was horrendous for the now 4the time in a row!! I will no longer attemped to have a good experience here they over price and over charge for stuff that shouldn't be. If you are looking to take your car into Ken garff vw don't save time a d money go somewhere elts. read more

Best experience with a Volkswagen dealership so far. (maybe that's because the repairs didn't cost me a cent haha). I received a recall notice for my vehicle and Ken Garff took pretty good care of me. I got there a couple minutes before my appointment and they were prompt to get me checked in. They listened to my concerns and were very good at explaining certain questions I had. I haven't received that before with other VW dealerships. I was a HUGE fan of the Starbucks and Coca-Cola machine;) I was bummed I didn't have time to stop at Swig on my way into the dealership, so they definitely made me one happy girl with the unlimited Diet Coke. Comfortable, convenient waiting room/workspace. Very open, lots of light, big TV, popcorn machine. I felt very taken care of as a customer and really appreciated the help I received. I will be back to KGVW for sure for future repairs and service. read more

Unethical and misleading sales. I emailed back and forth with their salesman, Chad. We came to an agreed upon "out the door" price, I got it in writing and headed to the dealership. After the paperwork was all but complete, I noticed the price listed for financing matched what I was quoted, but I was then asked for a $1,000 down payment on top of that quoted price. We had already discussed putting $1,000 down, no problem there, but I was then told that the $1,000 down was not part of the "out the door" price. LOL. When I protested about this obviously unethical technique, I was told "down payments aren't always considered part of the 'out the door' price. After reaching out to people throughout the company, it became very obvious that no one cared. Save yourself some money and a lot of hassle and go to a different dealership. read more

We needed to get our VW GTI serviced and were informed by Volkswagen that we needed to take it to a dealership. I was really nervous to bring our car in after reading some of the reviews and was really up front when we brought the car in. Danni reassured us right from the start that they would be able to get this taken care of. She was right! Danni was amazing and was such a joy to work with! She kept us informed about the repairs and time frames. One of our parts was going to have to be ordered from Germany and it was going to take a week. Danni went above and beyond to get us a replacement part that same day and we were able to get the car the next morning. I cannot begin to explain how grateful and thankful we are to get this done in such a timely manner and with such professionalism. We will definitely be coming back for any services we need. Thank you! read more

Very disappointing service. Came in to get the 60,000 mile maintenance done and was told that an oil change was included in the price. Afterwards I found out that it was not included in the price. Very frustrating and dishonest. I would have been nice to see what I was paying for BEFORE they went ahead and started working on the vehicle. They gave me no sort of written paper work of what was being done on the vehicle. I would not recommend getting your vehicle serviced at this location. read more

We had a great experience purchasing a Passat at Ken Garff VW! We are experienced car buyers and it was so refreshing to work with our salesman, Misa, who truly had our best interests in mind and felt like he was working for us. This is a rarity in car buying today. It was especially nice considering that we had had an opposite experience at Ken Garff Nissan earlier this year that forced us to take our business to a different dealership. That was not the case at Ken Garff VW. I would not hesitate to buy another vehicle through Misa at VW and look forward to in the future. I highly recommend any dealership that operates this way. read more

Don't buy a car here. I bought one last year here and it was full off problems within a month I had to replace steering column and computer board in the car with less then 39k miles. When I went to trade it in to another store in the area they found SOMEONE ELSE'S CREDIT REPORT FULL SOCIAL SECURITY NUMBER!!! We found that individual and let him know. This company is terrible with their records and I wouldn't ever let them have my credit information again. Terrible service, new employees on rotation like clock work and just a terrible place to be. read more

Nice guys, but I got my oil changed and tires rotated and it took them 2 hours!! Keep in mind it takes jiffy lube like 20 minutes. Then they didn't hook in the plastic undercarriage cover right so it fell off and was dragging, so I came back and said I had to hurry they said it would take them 30-45 minutes.. after 45 minutes I walk over and they hadn't even looked at my car! Terrible quality of service! Just go somewhere else read more

They say a person will share a good customer service experience with 5 people and a bad experience with 10. In my case it is more like 5 and 50. I have already shared my sister's bad experience at Ken Garff with more than 30 people (we attended 3 parties this past week). And I'm only getting started! My sister wanted to lease a new car and I joined her for moral support. Ken Garff had so many opportunities to make her a life-long customer but instead they nickel and dimed her to death and eventually leased her a 'used car' at a 'new car price'. Here's how it played out over the better part of a week: Ken Garff: Here is the price. My Sister: signs papers KG: Plus these additional fees. MS: signs papers KG: The color and package isn't here but we can have it for you tomorrow. MS: OK KG: The color and package you want has been driven at the other dealership and has 3,000 miles on it but you could pick a different color if you like. MS: I'd prefer the color and package I chose. KG: The windshield needs to be replaced, sit tight a few more days. MS: OK, I'm not feeling very good about waiting, the mileage and damage to the vehicle without any compensation. KG: OK, we will cover the monthly maintenance fee. MS: Arrives to collect the car. KG: We promised you we would cover the maintenance fee? No, just free oil changes. MS: Held her ground and got the monthly maintenance fee covered and left. Arrived home and then noticed the "new" vehicle had 4000 miles (not 3000) on it and the gas tank was on empty! MS: Called back to complain that the 3000 miles she was told about was actually 4000 and is basically a "used car". KG: No, it was never registered, so it isn't a used car. Bring it back in and we'll fill up the tank. We all know it is a win/lose experience at a dealership - the buyer just hopes to get through the experience as quickly as possible without losing too much in the deal. My sister and I even discussed this fact before starting the process but I was shocked at how blatant Ken Garff was about taking advantage of a buyer. read more

The service guy Roy is a joke to deal with he so disrespectful it makes me sick that he is in the customer service. If you have a problem with you vehicle I highly suggest taking it somewhere else! There is absolutely no talking to these guys! There are plenty of places that will fix your vehicle without giving you the headache these guys will most definitely give you! If I could give zero stars I would without hesitation! read more

$167 to replace a broken plastic part which couldn't have taken more than 10 min of labor. Ridiculous.

Was dreading buying a car, dreading! Went to several dealerships, test drove lots of vehicles. This dealership was so different from the others! We came in knowing the car we wanted to test drive, it happened to be sold by the time we got there. So the salesman found the same model car at a very similar price for us to try. He just let us drive it, he didn't try to sell us on anything for real! He told us some features, but was really laid back. We found out that the salesmen at this dealership make no more money on a less expensive car than a top of the line model. We then left and went home to think about it. After a couple days we decided to purchase the car. We completed the payment calculator and financing online, 15 minutes only! We got a call the next day saying we'd been approved. We still had some questions and requests. Our same salesman (Jared Priebe) answered every question thoroughly and truthfully, crazy when buying a car! If he didn't have the answer he called me back when he had it. All this was done at my convenience over the phone. By the time we showed up to sign the paperwork we were only at the dealership for 30 minutes! Everything was up front, laid out and the exact terms we had agreed to over the phone. NO SURPRISES! NONE! If you are looking to buy a used car I would highly recommend Ken Garff VW of Orem! read more

Ken Garff Volkswagen Orem - Best car buying experience ever! - Auto Repair Near Me - Orem, Utah

I came here to get some parts for my car and the people at the parts department took a while to find the part even though I knew the part number. Once they did find it they did not have it in stock and said it could take more than a month to receive it. Very disappointed in the service provided. read more

Ken Garff Volkswagen Orem - Auto Repair Near Me - Orem, Utah

So I brought my car because of a couple of recalls I found out it had. I bought my Audi A4 at that dealership in 08. They have had my phone number and email address all along, I even get sporadic emails about offers, but never bothered to inform me a out the recalls. I took my car in this morning 10/05/12 to fix the issues stated on a recall. I left my car, picked it up a few hours later, and after starting it, I noticed it now has the check engine light on. After pointing out the fact that my car didn't have the check engine light on when I dropped it off to the technicians, they just said there were some codes stored, and that they don't always show. They now want to charge $350 for the part plus 2 to 3 hours of labor for an issue that didn't show before they fixed it. I suppose I will be taking my business somewhere else or else when I take it there next time, and fix whatever issue it has, I will be leaving with another one. Save your money people, and go somewhere else where they're honest. read more

I was stuck at 3.5 stars.. Let me explain my stance.. I bought two cars from them in the last year. My first experience was amazing. I got a 3 year old certified TDI for one amazing price.. The second I traded in my certified TDI for a brand new one. You might say I got the diesel bug. the store is clean, the salesmen are courteous, the service desk are always willing to help in anyway. I once had a rear light go out on my certified TDI, and they put in a new one free of charge. So why the 3 stars? It's a dealership.. You know once you go in, they will and it is their job to get every little penny out of you. They will give you great service. They will help you out and they do know they have a great product. The trick that I fell for is this: I had the money and was going to pay cash for the first car. They explained that if you go through financing they get a kick back if a thousand or so dollars and if you finance at least 90% (I don't recall the percentage amount, but it is the majority of it) then they will pass that kickback on to you. The only thing you promise is that you will keep that loan for at least six months. Gentleman's handshake. Sounds great right? I was going to pay cash so no big deal. We get to the signing part and I felt it was funny they didn't mention what my interest rate was going to be.. Competitive auto loans at credit unions in the surrounding area at that time was 2.99%. When they placed the paperwork in front of me my rate was a 5.9 ( or was it a 5.5% rate?) ether way, very high! My first payment I paid the majority of the loan off so it didn't hurt me, but I feel they could have been more upfront on what they were doing. As most people this would be very upsetting. I held the loan for six months (Gentleman's handshake remember?). Overall my experience was very pleasant. But when dealing with lots of money, I feel that both parties should walk away happy. I continue to get my car serviced there. They are very informative and even gave me some great suggestions such as not putting a K & N filter in a diesel car.. It could have been an ugly mistake! Would I go here again? I have twice now. But as in any transaction, ask questions. Second guess the numbers, and if you feel shorted.. Walk away or ask to speak to someone else.. They genuinely want to sell a car and you want to buy one if you are there. And yes.. I love my car. Great MPG! read more

Ken Garff is good place , to buy new VW, They Don't, advestive these crazy low prices Like new Jetta for $10,000 that never going to get, Like Southtown and Strongs! You get best over all deal at Ken Garff! I have bought one New VW from Ken Garff, and Many New Cars From Garffs! read more

I purchased my 2017 VW Golf Sportwagen 4Motion from Devin Knight at Ken Garff Volkswagen today and I have to tell you that this was indeed the best car buying experience that I've ever had. He worked his tail off to get me the exact car that I wanted for a fantastic price. read more

Took in my 2004 VW Touareg with a burnt out brake light. However, the dealership replaced it with the wrong bulb. I took it back in for them to replace and they told me that there was a crack in the timing belt and the brakes were worn down. Their quote for the work was several thousand dollars. The timing belt had just been replaced by another shop and was under warranty, so I took the car back to that shop and the timing belt/brakes happen to be in perfect condition. Ken Garff Volkswagen is careless, dishonest, and will cheat you. Stay away! read more

The parts department is a rip off and they lack even general knowledge. The guy behind the counter is ok but the ones that answer the phones just say what is needed to get you into the shop. read more

The sales team is good but that is it. The service department is horrible. They don't keep you informed and they are overpriced for what you get. Bad experience and will never go back not even to buy a car. read more

Carolyn, our salesperson was great. Johnny, the sales manager was great. Carlos, the general manager was great. We will go back again and again. Thank you for such a great experience. read more

Bought a Routon Van. Never worked right since the first day. Spent the first 5 weeks back and forth in the shop due to the vehicle shutting itself off while driving. We were told by the shop that they didn't even get a chance to see what was wrong because it was sold so quickly, but the salesman assured us that the shop did a full workup and didn't find anything wrong other than the we owe you's we were told about. Spent the next three weeks getting the we owe you's fixed. Had three we owe you's to be fixed. First time only fixed one thing and said that they didn't see any problem with the second we owe you and didn't fix the third we owe you. Second time they took almost two weeks fixing the second we owe you and didn't even fix the third we owe you. My husband ended up fixing the third we owe you. Worked great for three weeks and then about three weeks ago started having the same problem of shutting itself off again. Took it in said they didn't know what was wrong but switched out the battery and alternator again. Worked great for two days and started shutting itself off again. I called the dealer ship and was told that we have had it now for just over three months, they have already put a lot of money into the vehicle and their was nothing they can do. Very disappointed with the service received and that we were told they didn't find anything wrong other than the we owe you's and now we are stuck with a lemon that could possibly cause harm to my family if it stops in the middle of driving. read more

10 outve 10; WOULD NOT RECOMMEND. Scheduled an appointment for service at 10:45am and the scheduled said that it would take a max of 1hr, but if I needed a shuttle it would be available. Got to the service drive and it's DEAD, not 1 of the advisors came out to acknowledge me and I waited until they stopped having a personal conversation before they checked us in. We walked over to have breakfast and the advisor offered for us to use the shuttle, but we declined due to it being down the street. We came back at 12:05pm and they still have 20-30 minutes left on the car, making the service time a total of 2 HOURS!! My wife had to take an Uber for a prior appointment she had because they informed us when getting back that they actually don't have enough staff to offer a shuttle service. They tried offering a package that saves you money on your oil changes, tire rotations and car washes, but politely declined as I would rather spend my money ANYWHERE else but here. read more