A kitchen plumbing emergency, a phone call to a friendly voice who said yes, we could get a plumber here today, and Frankie who was great: kind, professional, helpful. A fan is drying out under the sink now per his advice. I highly recommend Ken Mays plumbing. read more

We had a guest bath shower that was not draining. I called and received a reasonable quote with several times available. Once I confirmed our availability they had someone here on time and soon after our request for help. Dario arrived and was very polite and got the issue resolved very quickly and then offered up some tips to keep the drain clear. What a professional and nice team to work with and a quote that did not change once they came to do the work. I would highly recommend Ken Mays Plumbing! Thank you for helping us so quickly and professionally! read more

This could have easliy been a 5 star review BUT... I called Ken Mays for 2 issues at my house. Leak under the kitchen sink and a running toilet. The intake person asked what brand the toilet was to ensure they had parts on the truck during service but no question about the sink. When Dario the tech arrived, he looked a the sink and said the hose/part needs to be ordered. He fixed the running toilet in about 30 mins. He said when he as the hose for the sink, it would take about 15 mins. I paid for a full hour ($195+ parts) and was surprised Ken Mays wants to charge me for another full hour when his tech didn't come with the part. The woman that I spoke to said she would speak with the owner if anything could be done. Here it is a week later, no call, nothing. Very disappointed not to hear back and at least give consideration to my job. I feel like they were trying to take advantage of me. I won't recommend this service. read more

Unfortunately, our 22 year old water heater decided it was time to"Check Out" yesterday. We have been using KM for many years and have always been pleased. I called after my cold shower yesterday morning to schedule an appointment. "Between 10 and 11 am tomorrow"? the gal asks. Perfect! Theit technician (George) was here at just after 11:00 as scheduled. He was very professional, personable and thorough. Super nice young man! Got the new water heater installed, old one hauled off and everything nice and tidy. I highly recommend this company for all your plumbing needs!! read more

Ken Mays Plumbing - Water heater went caput yesterday. Installed today. Great service! - Plumbing Near Me - Napa, California

I had a Sunday emergency repair needed - leak in a wall pipe. They came out quickly and did a quick job. Came out again to fix a second leak a few days later and to quote some substantial work i needed done. The plumber was professional and was looking forward to using them again but even after 2 calls to their office, I cannot get an estimate for the job they reviewed. Very weird. read more

We had George from this company out today to fix a leaking toilet. He was prompt, professional, and quick. Outstanding service. I highly recommend. read more

We've used Ken Mays for both a plumbing inspection for our home as well as general plumbing work around the house. Each time we were fortunate to have Dario come to our home promptly and provide professional service at reasonable rates. read more

I used this company to scope my main line to the sewer. My understanding was it would cost $180/ hour. As there was a clean out available, the plumber was there for less than an hour. They charged me $450. If there was a misunderstanding on my part, maybe I was partially at fault. However, the plumber assured me that I could see a video of the scoping on their cloud; just call the office for the url. I called the office and they said their plumber was responsible to provide that info. After leaving multiple messages for the plumber, He has not returned my call or texted me the url. read more

He came out at around 8:30 at night. Fixed a deep clog in the plumbing. Didn't charge me an arm and a leg. read more

I've been using Ken Mays for over seven​ years and have had nothing but exceptional service with them. They are professional, responsive, and their work is top-notch. The stand behind their repairs and installations and it shows in the effort they put in the fix the issue the first time, every time. In addition to repairs, we also had Ken Mays install a completely new gray water pipe system to replace our aging pipes when we purchased our home. Their price was competitive, they completed the job quickly​ and efficiently, and the yard areas​ where they needed to remove sections of lawn to install new pipes were​ carefully cut and then put back in place. You wouldn't know they were ever disturbed and that, for me, was a huge bonus. I highly recommend Ken Mays Plumbing and refer them to everyone I know. I've used many Napa plumbing companies in the past and recommend Ken Mays highest amongst​ them all. read more

These guys are top notch! The service tech showed up on time, located the problem and had a solution to fix it! Strongly recommend them.

Spent $200 on a service call. Plumber said I needed a part and would order it. Called them twice, said I would receive a return call. Never did. read more

Excellent work and service. I had a leaky faucet outside and someone was able to come out that week. After inspection, they fixed it the same day and did a fantastic job. I will definitely use them again :-) read more

Arrived on time checked and fixed problem quickly. Only charged for service call as he said it was such a small fix.

What's wrong with this company? I used them in the past and they were good, but something has changed. They gave me a quote on the phone which I gladly accepted. Once the plumber got to my house he took a look at the problem and although he found nothing unexpected he still gave me a quote way higher than the original one. The reason? None. Nada. Zero reasons. I asked him to leave. Never calling them again. read more

I've 2 experiences with these guys so far and they've both been in public. The first was at 7-11 in Napa where both the technicians looked high out of their minds and sniffling bad, even another customer mentioned it. The second was driving behind a Kevin Mays pickup truck just now, and the guy just stopped in the road, then took a turn, no blinker. Its raining and I almost smashed into him. Just from these 2 experiences, I wouldn't even want to call these guys for service. read more

Ken Mays is the plumber that the company I work for uses. So when I had an issue at home I knew I could trust them to do good work. And they did a phenomenal job. George came out to our house promptly. He explained everything he was going to do. And when I asked questions he answered them respectfully and honestly. He also was honest in that our issue might be a larger one but we would try this solution first and hope for the best. Which I appreciated. Before he left he cleaned everything. I mean everything. The entire toilet, the floor, the wall. I was so impressed. I will recommend Ken Mays to anyone asking for a great plumber. read more

Called Ken May's Plumbing to plumb two new sinks after wasting a day shopping at OS and HD without all of the correct parts and some misinformation. Dario arrived as scheduled, surveyed our needs and then went to work. It was a joy watching Dario, very efficient, you could tell he knows his job. Both sinks were working first time, from scratch, and area cleaned before he left. The bill for time and parts was appropriate. Save on your gas and frustration, Call Ken May's Plumbing. Thanks so much. Greg W read more

Called them at 915am. Van arrived at 1030, assessed the leaking hot water heater, replaced it and was gone by 1pm. Fast, Professional and reasonable. Did not even get a callback from the other companies I called until after he was gone. read more

Awesome experience with Ken Mays Plumbing! Ken Mays' plumbers named Van and Ryan were very prompt, courteous, and professional. They truly knew what they were doing and easily explained what they did in laymen's terms. They took pride in their work and it clearly showed. I would highly recommend them for any plumbing issues! read more

Very disappointed with the customer service California and businesses like this one have to offer. The customer service rep when I called didn't even assess my issue and argued with me about what I had going wrong with the pipe leak under my house. Don't waste your hard earned money on this company. read more

We needed a plumber at night in a hurry. They called us back within 10 minutes, were at the house in 40, and had the job done in under 30. The prices are about standard; don't expect a bargain, but then you get what you pay for. The plumber was polite, professional, and friendly. There is simply no other plumber to call in Napa. read more

We have used Ken Mays several times over the years and never been disappointed. They are extremely prompt and organized. Most recently today just had Alex come by to help us with a shower head issue and was excellent and quick. Would highly recommend for any issues in the St.Helena/Yountville/Napa area. Not sure what some of the negative reviews are referring to, my wife and I have never had that kind of experience. read more

What a joke! We scheduled these folks for an emergency toilet repair at a commercial establishment. They made us wait three days and then they didn't turn up. No call, no apology, zip. We called and they claim that we were "not on the board." I returned from vacation to find the work had not been done and I called again to see if this still-an-emergency repair could be done right away. Nope, we have to wait three days. So much for good service. Plumbing issues tend to need immediate attention. Cavalier responses like "we can't do it this week" are ridiculous for a company of this size. read more

Ken Mays is the plumber to call in Napa. They have done frequent service calls at our church and have always come through. Recently, they replaced an ancient sewage pump for our gym, a complicated job way down in a deep hole. No complaints, cleaned up after themselves and it solved our problem. Good thing too, because a couple months later we had dozens of people sleepng in our gym after the quake. They even took time out of their earthquake repairs to service plumbing problems at the disaster center. Ken Mays plumbing knows what they are doing and are good citizens of Napa. read more

My experience with these guys was great, called and talked to Joe, they came over fixed a broken copper pipe due to freezing temp, every thing back to normal. Next day the same things happened in the same place, called them and they came right away and fixed it for me, Ryan was the name of the plumber, very friendly and experienced. Was a bit expensive but things like this rarely happen so it was acceptable. Thanks guys, will call again. read more

Ken Mays Plumbing - Thanks Tyan - Plumbing Near Me - Napa, California

After I installed my new water heater, I found it had a manufacturing defect which was causing the water heater to such down for no apparent reason. The distributor dispatched Ken Mayes Plumbing to investigate as a possible warranty repair. Ryan from Ken Mayes Plumbing promptly and thoroughly investigated the concern, determined the cause of failure and replaced the bad part that was actually allowing some gas to escape. His attention to detail in troubleshooting the problem was meticulous. My advice, when dealing with plumbing and mechanical issues, especially those that involve flamable gas, don't mess around, call the professionals at Ken Maywes Plumbing, they are good folks as well. Glenn in Napa. read more

Five star service! Quick to respond and wonderful to work with. They were able to accommodate a last minute request with ease and Mario was fantastic! Highly recommend! read more

Once again, they continue to disappoint. As a fully functioning winery in the valley, you would think they would want our business. They do not return phone calls because they are "too busy". The woman dispatcher on the phone is curt and unhelpful. Last time we attempt to use their services, or lack thereof. Roto Rooter was far more reliable... read more

Great staff, prompt service. Very professional and accommodating. Took care of the issue and cleaned everything up. Fair prices. Never tried to "upswell" more services. This will be the first call I make in the future when we need plumbing work done! read more

I have used Ken Mays Plumbing for many years. My last two experiences have been extremely disappointing. Most recently, the plumber was a no call, no show. I rescheduled. He arrived 3 days later, charged me $168 to attempt to unclog my kitchen drain (he asked to borrow my plunger) and then stuck some tool down the drain for which he charged me an extra $30.He then told me I needed to re-pipe my house to prevent future clogs and that would run about $5000. This, I did not do of course. The next day, the drain backed up again. I then called another company who for $130 came out, removed the clean out valve on the outside of the house, and snaked the pipes. KenMays did not even attempt to do either of the above. Very disappointing. The good news though is I have found a really reliable and competent plumber from Ed's Plumbing who I will call again in the future. read more

Called to schedule for a Hot water tank replacement. The lady assured me I should do a tank cleaning prior to replacing my 30-year-old hot water heater. I agreed and was quoted $160 flat rate for the service. Received my invoice saying I owe $326. My tank still needs replacing because the Flush didn't do anything. Very unsatisfied with the service. read more

I went to run my dishwasher the night before New Years eve and when I went to get some water, I noticed that my cabinet under my sink was gushing water and that my kitchen sink rug was completely soaked...I quickly cleaned out under my sink and cleaned up all the water. It was too late to call for a service, but I called first thing this morning (Sunday, New Years eve!) and I had Manny out here to fix it within a few hours. My pipes had years of grease and grime build up from previous owners (ew!) but he snaked it and now it is all working well. Thank you Manny for your excellent service and for coming out so quickly on a holiday! read more

Disappointed. I called last week for help with troubleshooting a faucet- which they had installed. She finally and reluctantly agreed to have someone call me. 1week and I am still waiting. I have used Ken Mays for all my plumbing up to this point including installation of tankless water heater and water filtration and faucets. read more

We had 5 houseguests over Thanksgiving, and our septic line got plugged up. We called Ken Mays Plumbing, and Mario came out Saturday. He quickly and cheerfully snaked the line, and fixed our problem! We are very happy customers! read more

Ken Mays is on solid ground if the pipes have burst. They came to work on a pipe at work that had deteriorated due to the August 2014 quake&age. It had been a longtime problem, but over the course of three days, they were able to tackle the culprit. Mays&his crew are very friendly and helpful. Even if the earth shakes, they put you on level ground. read more

Crooks. I called and asked for a service quote. Lady on the phone told me it was $114 an hour for labor. Two guys showed up at my house took one look and my shower and told me they could not fix it but would have to order parts. It would cost $$$$$. I said thank you and I would call them. They told me that would be $114. What? They didn't do anything. They said they couldn't fix the shower. They didn't even open it up, so they couldn't even be sure what was wrong. In other words, they were not hired yet! They said they understood my concern and would call the office. They called upline THREE different people. Got to the owner who said I had to pay up. NO WAY! They didn't DO ANYTHING. I didn't even get a legitimate service quote. I refused to sign paper. Owner JOE plumber called me and was horribly patronizing and rude. I thought he called to work things out, but he didn't even listen to my position, but interrupted me and told me that if I didn't pay up he would put a lien on my house and take me to court. I said, "You would put a lien on my house for $114?" He said, "WE DO IT ALL THE TIME." Yes he did. What kind of business is this? I see the business plan. Come over and make sure you get in the house. Don't do anything, but promise to come back later. Charge $114 now AND next time you come for as many times as it takes. If customer doesn't want to pay, put a lien on their house. That will teach em! read more

The plumber named Van came to our home and did his work carefully and completely for a flat rate. He came on a Saturday and was the most professional plumber we've met! I highly recommend Van from Ken Mays.... read more

Had an emergency plumbing problem in the middle of a Sunday night that sent me into a panic. As a new home owner I'm not used to dealing with these situations on my own. Called Ken Mays Plumbing and they asked me lots of questions and were extremely helpful. Instead of charging me an arm and a leg to rush out and fix it that night they suggested I wait until Monday morning and they'd send someone by. They were right. The problem could wait until morning and they arrived promptly and quickly took care of it. I really appreciated their help, honesty and good service. Their rates are also reasonable. I would definitely call them again if I needed plumbing work done. read more

Fast, professional, responsive to a holiday weekend emergency, sensitive to cost factors. Suggested the leaking toilet bases could be reset at a later time when holiday/weekend rates did not apply..... Consulted Yelp yesterday, a Sunday Labor Day weekend, with guests in a house that had plumbing problems in two bathrooms rendering them barely usable. I called three of the Yelp companies. Ken Mays had an actual person answer the phone and gave me pricing information. I called the two others who were also highly rated and left vm messages asking for assistance information for that day. I waited to hear back from both, but they never did return my calls (writing this 12 hours later). The two men who did the work were in their young twenties, clean cut, exceptionally polite (even shaking my hand), and dressed in uniforms. They came out within three hours of my call, and completed the emergency work in an hour. Very positive experience, could not have done a better job. They went out to the mainline which was blocked by tree roots. They also took American Express. read more