Mario provided excellent initial diagnosis of a complex laptop problem. He was very diligent in…read moreensuring it was the core problem, so tested several scenarios and repaired the issue. His customer communication skills demonstrate a strong customer-oriented approach, while pricing is fair and appropriate. Will continue to be our choice in mobile phone and computer service.

great service and friendly. very quickly solved a major problem I was having with my iphone.read more

Came in with my broken phone screen. They had to order parts so took a week for those to come in…read more You will need to pay half up front if they dont have the needed parts. They did a good job fixing my phone. They did let me know of some other things that were wrong inside but i opted to not worry about it. Staff was friendly and knowledgable. Once they got the part, they called me to let me know it was in. I brought my phone in an it took 2 hours to get my phone done. So quick service. Only reason for 4 stars is that price seemed a little high

While traveling thru Ft Collins, we stopped in with a dead (to us) Samsung phone. Cooper very…read morequickly and professionally determined the problem and corrective action. Many thanks to Cooper!.

I had a remarkably good experience here. Three days before leaving on vacation. the lens on my…read moreiPhone broke. I was about to walk over to Verizon and buy a new phone, which I really did not want to do, when I decided to run a search on phone repair and found JJ's. It was 20 minutes before closing, and JJ was wrapping up business with other folks, but he stayed late to look at my phone. I was not optimistic because my phone is about three years old. He did not have the part in stock, but we agreed on a price and he immediately ordered the camera lens STAT. Two days later he called and said the part was in. I was on my way back from out of state. Once again, I got there toward the end of the day and he installed the part while I shopped nearby. The repair was successful and I was able to enjoy my vacation, taking photos as normal. I picked up a few of JJ's business cards and have referred my friends. Thank you for going above and beyond in my opinion.

It's always nice to find a local cellphone repair shop. This is the second time I had to fix my…read morecharging port due to the abuse I put my iPhone through. Sure enough John took care of it for me at a good price. Just make an appointment online and your phone will be in good hands.

I came in with a cracked screen. Nothing else wrong, no issue functionally, just an annoying crack…read morein my screen. I was told 2-3 hours. I came back at 2 1/2 hours and was told it would be another hour. I waited at the store for ANOTHER 2 1/2 hours only to be told that they installed the wrong screen and I need to leave me phone until Monday so they could install the correct screen. I said absolutely not, and they told me they cannot let me leave with the screen they installed. I said fine, and they were supposed to put back my old cracked one. For whatever reason, they did not put back the old one and I was told to come back first thing Monday (i.e. today). I turned my phone on, and it was missing the S Pen, it said NO SIM - Emergency call only, and it immediately overheated and turned off. I called the store from my husband's phone and was told to leave it off for a bit and the issues would resolve - that it was just because it had been heated up to remove the screen. I left it off for another 2 1/2 hours and still had the same issues. I called again and was told again to come back Monday (today). I came back in first thing this morning and was told it would be 4hours. It has now been 4 1/2 hours. I called and they said it will be another hour. I showed up 1 hr and 20 minutes later to be told the exact same thing - - "We are running diagnostics." I did not get my phone back for another hour and a half. For anyone not wanting to add this up . . . Saturday I was told 2-3 hours and it took 5 1/2 hours to get a BROKEN PHONE back that was not broken beyond an AESTHETIC crack on the screen when I dropped it off. On Monday, my second visit, I was told 4 hours, and it took 7 1/2 hours. While waiting for my phone I got to chat with 8 other customers who had similar OR WORSE stories about this place and their experience. This is completely ridiculous nonsense and the absolute worst business you can go to in my opinion. They give you BS explanations and time frames and don't give a f*** how long they take or if they RUIN your device. I cannot believe any companies (Verizon, Xfinity, Asurion, Verify, etc.) are willing to pay/partner with this business for insurance and warranty claims as, from my experience and in my opinion, this shop is a huge liability. My only piece of advice is to GO ANYWHERE ELSE. ** Also, be weary of any 5 star reviews - - based on my experience and what I witnessed with over a dozen other customers today, those reviews are likely not legit.

I took my phone in for a battery replacement and after within hours after picking it up I noticed…read moremy camera wasn't working properly. When I took it back in, they said I must have dropped it (I didn't) and they wanted me to pay them to replace the camera. So I basically paid them to break my camera. Awful business.

iPhone 7 screen replacement. I'm not that into the remote…read moreoffice idea, but if it works, that's fine. The problems I had were the crappy knock off screen and the workmanship. The screen was dark and colors very muted, it had a pressure spot, and it wasn't very responsive. I called, he said that's just how it is. I later broke it, and was actually grateful I'd get a new screen. I went elsewhere, they used an actual apple screen, it was great. They also informed me that it was missing screws and clips inside from the previous screen replacement (Czar). I am not thrilled.

I had the screen repaired on my iPhone 7 and he fixed the camera for free! Highly recommend!!!read more

These guys are always willing to help those of us that don't really understand the computer world!…read moreBret saved me with programming my scanner!! Thank you from the bottom of my heart.

would not recommend. went in to fix my computer screen, they said it would take a week and a half…read morebefore it was ready. two and a half weeks later I get a call saying they got sent the wrong part instead of acknowledging that they ordered the wrong part. incredibly frustrating experience

Appreciated much our more mature help! I was expecting teenagers and was pleasantly surprised that…read moreit was not teens but actual adult people who had knowledge and could answer questions with experience. Service was very good. Would come back in future for my needs.

Be aware of a policy unheard of by me in retail before now: I purchased batteries for a Fenix…read moreflashlight thinking that would restore the flashlight. When I bought the @$20 batteries I asked if I could return them. Was told yes, no conditions stated. I The next day in store the new batteries were tested ok, while the old ones were pretty low. Despite my having a receipt from the day before purchase, I was refused a return because the package had been opened. Then an attempt was made to sell me a new flashlight! Often I have bought a product obviously opened by a previous customer with no issue at all. This business has lost a customer. I will take my business elsewhere.

Replace battery…read more Great to work with extremely competitive pricing Recommend highly Very competent person

Had a question about an issue with an old iPhone. They helped immediately and better yet, they…read morewere friendly about it. Customer service was top notch and that is honestly the most important factor when dealing with something like this. I would go nowhere else in the future. They were great.

My Husband decided to run for the office of Trustee, for the Albany County District 1 School Board…read morethis election year, and he was advised to set up a Website and Facebook page. Since neither of us have extensive computer skills, we turned to Win Dias at AVLP for assistance. He has previously done repair work for our Office network and we were very pleased! His skills, knowledge and advice were priceless in our efforts to set up all the media tools that helped with his candidate profile, platform information and donations. Win handled all our needs in record time and with excellent proficiency. If you want a computer job done well and in a timely manner, don't waste your time calling around, just call AVLP Computers and IT Services.

AVLP has designed a brand new website for our company. Win took pictures, videos of our store and…read moresales yard and made them into a beautiful and modern website for the business. The site works great on PC, Mac and also mobile phones. He also integrated social media and made YouTube page for the business. AVLP also set up security cameras for your Yard, office networks, upgraded our PCs and Macs. Great service! Absolutely recommended.

Jeff was very professional, responsive, assessed our needs and was easy to work with. The morning…read moreof service, he gave us an eta and showed up as promised. He was fast, efficient, taught us how to use the mount that we purchased in advance, and used sturdy/quality equipment to mount the TV. I couldn't believe how fast this was completed from start to finish. Thanks Jeff!

We were in a huge bind when another service failed to show up to dismount our TV when we moved out…read moreof our apartment. Jeff saved the day! He did a great job with both the dismount and then mounting it at our new place. Highly recommend!!