They are wonderful. I have never had any problems at all. Been taking my 2 dogs there for years…read more Highly recommended. *******,

Jasper loves coming here to have his nails trimmed. I've brought him since he was a puppy five…read moreyears ago, even though I moved 20 miles away. I'm still happy to make the commute because the groomer is so friendly and patient with him.

I feel this establishment does not even deserve 1 star. Here's the reason why…read more... We took our 7-month-old Dachshund puppy, Chewy, to Soggy Doggy yesterday evening for a nail trim shortly before closing time, and unfortunately, the experience was very upsetting for both our puppy and us. During the nail trim, Chewy yelped multiple times in discomfort, which immediately concerned us. What stood out most to me was that the same nail appeared to be trimmed repeatedly several times, and each time Chewy reacted more anxiously and vocally. As a pet owner, I found it difficult to watch, and it left me feeling uncomfortable about the handling process. I understand that puppies can sometimes be nervous during grooming, and nail trims are not always easy. However, we have previously taken Chewy to other grooming establishments, including Petco and PetSmart, for nail trims and have never experienced this level of distress from him before. I was also surprised that during the nail trim, we were asked questions about Chewy's diet and food choices. While I understand businesses may offer additional services or products, I personally felt that the focus at that moment should have remained on carefully completing the nail trim and ensuring our puppy was comfortable and calm. At the end of the appointment, Chewy also left with a noticeable hangnail. We declined the nail buffing add-on service, but even so, I did not expect his nails to be left in that condition after the trim. Overall, this experience left us questioning the level of handling, training, and attention to pet comfort during grooming services. As pet owners, we trust groomers and staff with the safety and well-being of our animals, and unfortunately, this visit did not leave us feeling confident. Because of this experience, we will not be returning with Chewy in the future. I hope this feedback is taken constructively, as gentle handling, professionalism, and pet comfort are extremely important, especially with young puppies who are still learning to trust grooming experiences.

Standard DIY dog bathing setup, but I do wish the force dryers had more oomph! Good…read moreshampoo/conditioner options, good water pressure, good service.

I can't believe I haven't written a review yet! Most loving dog owners know how hard it is to find…read morea grooming salon you can truly trust. I found K9 Grooming through Yelp and I'm so glad I did. We drive 30 minutes to get here and I won't lie, the salon is pricey. It usually costs me around $300 with trip for a standard Aussie and mini Aussie regular groom. But it is absolutely worth it. My dogs are my babies. We have a 6-year-old Aussie we've had since he was a puppy, and we recently added our rescue mini Aussie who is now 8. Our rescue has extreme anxiety from her past trauma, including living in a hoarding situation. The team here treats both of our dogs like family. I've never once worried about the way they're cared for. The salon is spotless. Anytime I walk into a grooming place that smells like urine or feces or is chaotic with constant barking, it's an instant red flag for me. K9 Grooming is completely different. It's clean, calm, and you can even watch your dogs being groomed so there's no mystery about how they're treated. Recently our neighbor warned us about fleas in the area, so I called K9 as a concerned pet mom. They were so helpful. They told me they'd start with a regular bath and, if they found any fleas, they'd do the treatment and call us so we could prep the house. Sure enough, they found a few a went forward with the flea bath. They provided me with helpful information and next steps. I sincerely appreciate the level of care, transparency, and customer service the staff provide. I could never take my dogs anywhere else after coming here.

We've been taking our girl Mila here for over 3 years now, and we truly couldn't be happier with…read morethe service. Australian shepherds have very thick double coats, she requires grooming at least every six weeks. From the front desk, all the way back to the groomers they're always so professional, and Mila is always so extremely eager and happy to go there; that says so much. I've had my fair share of very bad grooming experiences, with this very dog. K9 Design Grooming Salon has changed my perspective and Mila's perspective on grooming experiences. We used to live extremely close to the Salon, but we recently bought a house in Olympia and still make the drive! We love K9 Design Grooming!!

My puppy was scared going in for the first time. When I came to pick her up she acted as if she…read moreknew them forever!

Consistent lack of attention to detail despite having to remind them of my expectations before each…read moreappointment. Communication has also been poor, with responses often taking weeks or not coming at all. I expected a higher level of professionalism, reliability, and consistency. Not going back.

I just took my English bulldog in for a nail trim. She is super nervous in new environments. The…read moregals who did her trim were kind, patient, and reassuring. Eddie struggled a little bit out of fear but they let her and me know it was ok. I appreciate their calmness and compassion for a nervous new gal. We got through the trim and are ready to go. Highly recommend for nail trims and if your pup is a little nervous Nelly.

Easy and convenient! Always greets me with a smile and my dog comes back looking better!read more

I take care of a friend's dog by walking him weekdays, arranging his grooming and house/pet sitting…read morewhen they are out of town. The groomer we had used moved out of town and she recommended Kay's Mobile. I could not have been happier. Kay was right on time for the appointment and Bandit immediately took to her. (That is not always the case with adult strangers). We discussed what the owner liked and how she likes him cut and Kay did an excellent job. I'm so happy we found her.

Kay did amazing grooming my little dog and trimming my huskies nails. After a horrible experience…read moreat a big box groomer it was such a lovely experience. I was extremely impressed with how she handled my dogs even my Auggie puppy who was very vocal. Thank you. You have made a client for life with me.

My experience was very positive. I found the staff members were so kind, very helpful by walking me…read moreto the proper isle. Upon check out with one cash lady... we were talking & laughing ..... I really needed the fun positive interaction that day

I will never give Lakewood PetSmart my business again, and I will actively discourage anyone with…read morepets from shopping there. Based on my experience on July 8 and July 9, I cannot recommend this company to other pet owners. I scheduled grooming appointments for both of my dogs and the groomer arrived late. After the grooming was completed, my dogs were left locked in kennels for an additional hour after their service was completed instead of anyone calling to let me know they were ready. I only found out they had finished because I called the store to check on them. I gave very specific instructions for each dog's haircut, and none of those instructions were followed. The grooming did not resemble what I had requested for either dog. When I called to request a refund due to both the poor grooming and overall experience, I was transferred between multiple employees before finally speaking with the supervisor, Carol. From the moment she answered the phone, her tone was unprofessional and dismissive. She told me that I could receive a refund, but only if I returned to that specific store. I explained that I had traveled a significant distance to that location and would not be able to make another trip just to receive a refund. She responded that returning to the store was my only option if I wanted my money back. When I asked her to please refund the original payment method instead, she stated that she "didn't have time for this" and hung up on me. Later that day, I returned to the store to request my refund. Coincidentally, Carol was my cashier and I asked why she had hung up on me, and she claimed it was because I had been yelling. That simply isn't true. If PetSmart reviews its recorded phone calls, they will hear that I never raised my voice, used profanity, or behaved unprofessional in any way. The two employees I spoke with before being transferred to Carol can also confirm that. During our conversation in the store, I asked whether I could have received my refund at another PetSmart location. Carol responded, "Oh yeah, you can get it at any location." Had she not hung up on me earlier, that information would have saved me a long drive back to the original store. When I pointed that out, she simply shrugged her shoulders and motioned for me to move along while processing the refund. As she counted cash from the register, I asked if she could please refund the purchase to my original form of payment instead. She ignored my question entirely and continued counting the money without acknowledging me. Only after she finished did she look up and say that debit card purchases are refunded in cash because "it's on the receipt." The entire experience--from the late appointments, poor grooming, lack of communication, inaccurate information, and dismissive customer service--was unacceptable. I expected much better from a company this size that people trust with the care of their pets. Carol, do better you old hag.