Sharon is so wonderful and patient, and sweet, and caring, and just genuinely a decent human being. I can't thank her enough for her work with sweet baby BooBoos. She did flawless work on a less than cooperative subject, she was kind and understanding and went above and beyond in her interactions with me as well. I will detail the story below but in case you don't feel like reading my novel, I'll summarize here. Only go to Mutt Puddles (such a cute name btw) if you want to receive superior service all around. Only go it if you want to interact with real, warm, down to earth people who truly care about you and your pets. Only go if you want to get your baby back looking perfect and more adorable than ever and also calm and secure unlike you have ever seen them before. If you want anything other than top-notch service, I suggest you go elsewhere. Hahah! Of course, we all want those things, so GO TO MUTT PUDDLES!! Give it a try already!
I work with a VERY small rescue in the area and had a terribly matted Shih Tzu who was just rescued from a puppy mill. He was completely unsocialized, scared of everyone, would not willingly let anyone touch him at that point. But his mats were clearly painful and all over his body, not to mention the urine and feces and who knows what else that was covering his fur. I brought the little guy in as a complete mess. A few nervous and concerned for both parties hours later, I get the call that he's ready. Holy transformation! I didn't even recognize him!! He was shaved down beautifully, bathed and emanating a much more bearable smell, and even had a cute little bandana on! I could tell IMMEDIATELY that he was so much more comfortable and could have cried right there.
But the awesomeness continues. In the few hours she had with him, she did not try to suppress or ignore or rush around any anxiety attacks he had (and my guess is that he had many). She learned how to work with him in his moments of sheer terror and help him calm down and see her as an ally rather than a scary enemy. She shared with me what she found that worked for her had it was invaluable information. She gave me hope that he might actually trust someone in the near future. (And he absolutely did!). She also told me of a mixture that would help get the stinky crustys off his feet that were just embedded and stuck for a good while. Thanks to that concoction, his feet are no longer stinky or crusty and have even lost much of the gross brown stain that I was sure was there to stay. And lastly, she was so gracious when it came to a little financial issue that I could not have blamed her for not proceeding at all as a result. The director of the rescue was supposed to call in with a credit card # to prepay the grooming service. We were unable to get ahold of her for the entirety of the appointment. Not only did Sharon proceed with the grooming, but she also wasn't upset or anything afterward and let me leave with BooBoos confident that we would get ahold of the director for payment. I felt so bad leaving without payment, I even offered to pay with my own card and she declined my offer! I can't tell you how much that meant as this foster business is EXPENSIVE! And that was an expense I was not prepared for. I think she saw the panic on my face and put humanity before monetary gain and for that, I will always have the utmost respect for her. We, of course, got the bill paid that day and all was right with the universe. But her kindness and generosity throughout the whole experience was almost a shock because I do not encounter such things, ever, really.
I can't imagine going anywhere else for any grooming/bathing/pampering needs. Not only is Sharon amazing herself, but she is also an amazing groomer as well. He came out evenly shaved! That is a feat that will forever elude me because he can be quite the wiggly worm. But he looked impeccable! So handsome! He's grown out quite a bit so I foresee a visit not too far in the future. Thankfully, no mats this time!
I cannot thank you enough, from the bottom of my heart. read more