Use to be a great dentist,
however since this new gal came in and bought the practice, everything has gone to hell. I was a patient for over 15 years with dr Conway. He used to preach that original equipment is the best equipment. Granted I have my share of problems from hereditary family teeth problems. I was in the middle of finding out which way I wanted to go with my teeth (dentures or implants) they had referred me to 2 separate referrals. Neither of which did I care for as they wanted to go back and forth between the dentist and a specialist (I am looking for a one stop shop) also I needed to get away from this toxic place. I had gotten an infection in my tooth( which they told me about and had maintained with amoxicillin.(had it for a while with dr Conway) at no time did dr Conway ever say that we should pull the tooth because he knew, and I knew, that the infection would move to the next tooth and so on. I know my body. Upon calling for a refill of amoxicillin she flat out refused, said I need to pull the tooth., if I had listened to every time a dentist told me to pull a tooth, I'd have been in dentures 10-15 years ago. I eventually threw a fit, told her that I would find amoxicillin somewhere else. She immediately backpedaled and said she wasn't saying she wouldn't refill (a lie). She eventually refilled and guess what, infection came down and I still have my tooth. But not without a fight,
the pharmacy never received anything from the dentist, so I text her to see why not, she stated that she sent In again. I responded which "k" as I was driving to work. She came back with ' I'd appreciate some kindness to the people who are trying to fulfill your needs' I was shocked, isn't that what your in business for? She obviously has a massive chip on her shoulders.
I was driving for gods sake, I responded finally when I got to my destination' your kidding right?' Then I thanked her for taking the time out of her day to tend to my needs. This place has turned very caddy! And there is nothing worse.
Later, I had to reschedule due to getting Covid. About 2 weeks later, I was sent a letter stating that SHE was cancelling our doctor patient privilege. Which is fine, this appointment was to be my last anyway. But the unprofessionalism of her is not ever what I've experienced from this place in the 15 years I've been there.
I really feel for the employees. Most have seen the writing in the wall and have departed. I'm sure since they have posted that they need help, more are on the way out. It's just sad that since dr Conway left, many veterans had left also and this place has been turned upside down .
She stated In The letter that my level of needs is beyond the doctor's capability. No, you just want perfect teeth to come in every time and not have to actually work at the things you were taught in dental school. You want the 75%ers and not the other 25, that's fine, that right there is what separates you from dr Conway. This practice will never survive with that mantality.
Dr Conway always said that he would never charge people for gas if they needed it, now they are charging 75.00 for some stupid headset that you bring with you at your appointments and on top of that, they charging for the actual gas. Unbelievable
Bottom line, she does not want to do anything other than cleaning only, which is a far cry from dr Conway.
I have given this place 5 stars for over 15 years, I am sad to say that this place doesn't even deserve one star. Avoid avoid avoid
There are many other professional dentists in the area that don't come with the extra drama
They tout that it's a dentist with a view? No you can't even see past the trees.
Unfortunately she is still keeping dr Conway photos up to make people think nothing has changed. A lot has changed at this practice
Look at the screenshot below as this was our conversation as I was driving to work. I am ridding my life of drama, and this place has plenty to go around. She is a Very petty person.
I have taken my family with me, all of us (5) family members have decided to not use this place anymore and find someone with professionalism and zero drama read more