Friendly and caring staff that give great care to my teeth! Lots of options with state of the art…read moreequipment

Excellent costumer service, flexibility in scheduling and awesome staff!…read more This has been the best dentist practice I've ever been treated. Highly recommend them!

After years of trying to find the right dental office and dentist, I have finally found the one!…read moreBothell Smiles Family Dentistry is located in Downtown Bothell, near the Bothell Library. The office is tucked away on a street off NE 185th Street, just past the Harbor Homes. They have their own private lot, so parking is easy to find. Making an appointment was simple and quick, thanks to the helpful staff. My first visit to the office was back in October 2024. I was seen by Dr. Gillian Lim and the dental hygienist, Ben. Ben performed the initial exam and cleaning, and then Dr. Lim came in to greet me and do one final check and cleaning. The entire staff was very warm and welcoming! My first impression of the office and staff was so positive that I decided to bring my parents here as well. During my parents' initial visit, I had the pleasure of meeting Dr. Karen Wang, who was also very warm and welcoming to both them and me. She paid a lot of attention to my parents and made sure they were comfortable during their dental workup. Dr. Wang was very helpful in explaining any additional dental work that needed to be done and made sure to answer any questions I had. My mom even praised Dr. Wang for focusing entirely on her--the patient--rather than engaging in small talk with staff while working. She had experienced that kind of distracted care with a previous dentist and wasn't a fan of it. I would highly recommend Bothell Smiles Family Dentistry and their team to all of my family and friends! TL;DR: After years of searching, I finally found the perfect dental office--Bothell Smiles Family Dentistry! The staff is warm and welcoming, appointments are easy to book, and both Dr. Lim and Dr. Wang provide exceptional care. The office is conveniently located with private parking. I've even brought my parents here, and we've all had great experiences. Highly recommend to family and friends!

Dr Wang and Dr Lim are two outstanding dentists. They are top of their class in knowledge and care…read moreand I highly recommend them. I started seeing them after my dentist of 40 years retired. I was hesitant to go to a new and much younger dentist but was very impressed after my first visit. I have been going there for about 4 years now and continue to be impressed. Great dental practice! Even though they're UW Dental School graduates; they're great. lol GO COUGS!!

I have been a patient here for many years, on and off, and unfortunately I need to share a…read morerecurring issue around insurance transparency and professionalism. I stopped coming last year after the practice dropped my Delta Dental insurance. I recently decided to give them another try because I now have dental insurance through Cigna. Before my most recent appointment, I sent my insurance information in advance by email and also confirmed it by phone. The office booked the appointment with no mention of any issues. I drove there, took time out of my day, and once I was already sitting in the chair, I was told that the practice had dropped all insurance and asked if I wanted to proceed, pay out of pocket, and then personally deal with whatever reimbursement my insurance might or might not provide later. This conversation happened with a dental hygienist, not an office administrator, despite the practice having administrative staff, and it was extremely uncomfortable. It felt inappropriate for a clinical provider to be put in the position of handling a billing and insurance issue. I declined and left, having wasted time commuting and attending an appointment that should never have been booked under these circumstances. This same situation has happened to me before and is exactly why I stopped going previously. What is most concerning is that all responsibility is placed on the patient. You are expected to manage insurance reimbursement yourself, the practice takes no accountability, and they reserve the right to charge whatever they choose, often well above standard ADA fee guidelines. There was also no follow-up of any kind from the office after the visit. No courtesy call, no acknowledgment, and no attempt to address the situation, which further reinforced the lack of professionalism. The office is beautiful and the staff is welcoming, but the lack of upfront communication, pricing transparency, and professional handling of insurance matters feels misleading. I am sharing this so others are aware and can ask very direct questions before booking, especially if insurance coverage matters to you.

We had used McCauley for several years and always enjoyed coming. The were always professional and…read moreempathetic. I appreciated their ability to build crowns in house while you wait. We only stopped using them due to insurance issues.

I love the thorough attention to care, cleaning, maintenance, and preventative care they give. They…read morehave low turnover with technicians and dentists being there for years and years. I have never had a bad experience there. I think other places don't spend as much time on my teeth. I highly recommend this place if you want thorough care!

Dr Weller & his staff are so caring, proffesional and only have your best interests at heart…read more Myself & family have been coming to this practice forever 12 yrs and will continue to do so. I couldn't imagine going any where else. He specializes in all kinds of dental work. So highly reccomended go see for yourself.

I'm new to the Pacific NorthWest and researching a new dental office to call home was a huge…read moredeciding factor for me. I quickly googled dental places near my current location that give back to the community and Crisafulli popped up - https://gentledds.com/about/community-involvement/. This was honestly the main deciding factor along with the great reviews that I read online and also the support I got when I called the office on an urgent basis and they were able to assess the situation and scheduled an appointment for me on the same day. My heart was content and I felt relieved. I'm so grateful and happy with the amazing care I received from over the phone as well as in person ( staff and doctors alike). I felt heard, seen, valued and appreciated the empathy I received from everyone on the team. 110% recommend you check them. Namaste

Really dissatisfied with the patient care after i had to spend $60 on a mouthwash to fix a wound…read morethey caused in my mouth and the treatment I received after an issue with insurance went unnoticed and they tried to send me to collections. When I discovered this I called them and offered to give them whatever was left in my bank account to prevent me going to collections while I disputed this with my insurance. They gave me 5 days to either pay or receive payment from insurance. they were super distrusting and rude over the phone :(

I just want to start by saying this is by far the best Dentist I have ever seen in my 37 years of…read moregoing to the dentist. I have had traumatic experiences in the past and am terrified to go to the dentist. Dr. Schwartz took the time to get to know me and my teeth and has made my experience so much more comfortable. The front desk staff is beyond helpful and also added to making my overall experience a great one. I am no longer afraid to go to the dentist. Thank you all for changing my outlook of the dentist. I highly recommend them.

EDIT: changing 5 star review to 2 star because Dr Boriotti retired and I had a bad experience…read moretrying to make an appointment for the first time in all my years of going there after he left. Staff change. Also, a tooth fix on my wife didn't fix the issue. (PREVIOUS: This Dentist is top notch. He has been in Bothell for decades. His staff is good too, always very nice and professional too.)

Only been twice but all was good. Didn't push for unneeded work. Everyone friendly and…read moreprofessional.

This is my favorite dental office ever; meticulous medical staff and excellent customer service…read moremake it a joy to visit. Highly recommended.

I have been going to this dentist for over 2 years now. The staff is attentive and VERY friendly…read more The 2 doctors who are there are incredibly capable, friendly, and very attentive to detail. I have a medium case of dental phobia and they are considerate to me. Additionally, my gag reflex is very sensitive and that has not caused any anxiety or tension during my visits. My husband also has been going to see them and his teeth needed extensive cleaning and treatments for gum problems. They have catered his treatment to his needs, holding our finances in careful consideration. I can not recommend this clinic more highly.

I have been coming to this dental practice for over four years. I have had great, if somewhat…read moreimpersonal, interactions with various hygienists, dentists, and staff members and had no complaints until today. After every cleaning I have always scheduled a follow up appointment, put it in my phone, and that is that. Recently I'd been getting several texts asking me if I wanted to move up my appointment (not unusual). This time I responded to those texts saying I couldn't make it in at the newly offered times and needed to keep my original appointment. Today I showed up for my appointment and the front office lady told me that I had no appointment and I never did. When I showed her my multiple texts that asked me to move my already-booked appointment, she said that clients only get those texts when they don't have an appointment and that they couldn't accommodate a walk-in today. When I asked her why the text would ask me to move an appointment if it didn't exist, all she did was repeat that those texts are only sent when a person doesn't have an appointment. Again, I've been coming to this spot for over four years and have gotten multiple of these texts in the past when I had appointments booked. I told her politely that I always book a follow-up at my previous appointments and had my calendar reminders on my phone and work schedules. She responded that no, I was wrong, and I never had an appointment. No "it could have been a scheduling glitch," no "oh my apologies maybe we just messed up on our end," nothing. I was wrong, period. I have no desire to continue my health care at a place that can't keep their records straight and has such poor customer service. Will happily go elsewhere.

Avoid this place. Worst dental experience I've ever had…read more From the very beginning, the dentist was openly anti-denture the moment I mentioned that was the route I wanted to take. Despite me clearly stating that I'm on Apple Health and came in specifically for extractions and dentures, he repeatedly tried to upsell me on root canals and other procedures that were not realistic for my situation. For context, a previous dentist in South Carolina told me years ago that my teeth were not salvageable and that I should prepare for full extractions and dentures. My teeth are severely decayed, and even this dentist admitted that fillings would likely fall out if attempted. At this appointment, they took X-rays, did a cleaning, and tested my teeth for pain. Then I was left sitting in the chair for 20-30 minutes while he "looked at the X-rays again." When he returned, he offered no plan, no discussion of extractions, and no next steps. Instead, he told me to "talk to my family" and see what I could come up with. I was very clear about why I booked this appointment, and I left with no answers, no treatment plan, and feeling completely dismissed. To make matters worse, they requested feedback afterward and then argued back and forth with me when I explained why the experience was negative. If you are seeking dentures, extractions, or care that respects your financial reality and medical coverage, I would strongly recommend looking elsewhere.

I went to this dentist and honestly, it wasn't a good experience. From the start, he kept…read morecomplaining about my teeth -- saying they don't look good, criticizing the crowns, the fillings, basically everything. It felt like I came with one problem, but he tried to find problems in everything, as if nothing was right. Of course, the solution he offered was to "fix" it all, but only for more money. I understand that for him I'm a new patient and maybe that means good business, but honestly, he didn't build any trust with me. And when a doctor says that every other dentist does things wrong, it only makes me worry about how he would actually do my teeth.

I've been here for a few years; I love my dental hygienist. I had a lot of filling here, which were…read moreso so, there always something like sensitive sensation or uneven filling which caught my floss that I had to come back and ask to fix it. Doctor seems always rushing. Recently they told me I need crown for one of my tooth. I got crown, so much painful after i had crown procedure.... which they were not even go through after care instruction and what to expect.

For all I know, Dr. Hamamoto is great, but you need to get past the office manager first…read more Here's what you don't do. You don't ask a patient about their medical trauma and ignore it. You don't send forms to be completed before the visit and then accost the patient for completing them. And you don't lie within 10 minutes of meeting someone and expect them to stay. I showed up on time. I filled out all the forms and talked with the tech/doctor. Margie comes over and says, "You're early." "Uh, I'm here on time." "Well, we didn't expect you to have the forms filled out. So right now, you need to stay here and relax." She pulled my tech away, who then sheepishly came back. "Did Margie say I was early?" "Well, you're not early, but..." "Is there a patient ahead of me?" "Um. Yes." "So you overbooked?" "Well, your paperwork wasn't supposed to be done, and..." She said it would be 20 minutes, but the patient ahead of me hadn't even been seated. I left. If your practice is comfortable lying within 10 minutes of meeting me while shifting the blame for overbooking, there is no way you're touching me. I've had five surgeries in three years, all of which I had to advocate for along the way: https://www.nytimes.com/2022/03/28/well/live/gaslighting-doctors-patients-health.html That self-advocacy breeds firm boundaries and your staff need some training about a) medical trauma and or b) how to lie more effectively when you overbook. If I receive a bill for today's visit, please understand that I will drag you to small claims court as loudly as possible, and then I'll write about why. ----- Upon reading this, Margie contacted me via email. She has thoughts about when appointments start and how career longevity stacks up against unprofessional conduct: Sarah I have read your email and I'm sorry about the confusion. The office always schedules the new patient to check in upfront 1/2 hour with front office staff . Your check in time was 11 am at 11:30 one of the assistants should bring you back in the clinical area to start Your exam, x rays, photo's. checking teeth and gum assessment. Yes ,you were in on time for your check in at 11 am and you were very efficient with your paperwork done. We brought you back before 11:30 which is why I mention that we would be a little longer before we could Start the exam process. I'm sorry if this wasn't conveyed to you on the initial phone conversation about check in Time and when we actually bring you back. We would never over book a patients appointment . We really want to be able to give you and all our patients equality time and earn the patients trust. If you felt that you were "accosted" regarding filling out your paperwork I would like to know what happen so I can address the employee. We always want to treat people with respect . As too the medical trauma that you were mentioning it is of great importants that we take into consideration with the patients medical history before we ever proceed with any treatment on a patient. Lastly I would like to address the "lying within 10 minutes of minutes of meeting me" comment. I believe there was a miscommunication. WE are here to help patients to improve there equality of health which we take very serious. We are and have always been very transparent with all patients and will continue to be so. I am very sorry that your appointment was not the best experience and that you were not able to stay for your appointment today. I understand your prospective why you decided that you need to leave and not continue your appointment from reading your email. If you would ever want to come back and let us try to help the offer to be a patient is still open and I would be happy to help you personally ( I've have 40 years experience) I can assure you that you would be very welcome Please consider coming back. Sincerely Margie Office Manager,RDA