Sharing a recent experience of ours. We have boarded with this facility in the past. Due to a cancer diagnosis and surgery (with a 6 month plus recovery & treatments), as well as my mother passing 5 months later, we did not board here for almost two years. We had scheduled a few times to board, however, for various reasons, had to cancel. The owner also told us to bring our 2 dogs in for boarding once in a while to keep them familiar with her and the kennel. Spending money to board without need seems irresponsible to us. Last week, I left two messages to schedule boarding for two nights. The owner finally called us back, and we were absolutely stunned of the accusation that our dogs gave other dogs kennel cough more than two years ago when we boarded them. She also accused us of altering vet records, which we find grossly unprofessional, slanderous and out of line. Why would anyone alter vet records? This makes no sense. We have owned many dogs in more than 50 years, mostly rescues, and have NEVER had a kennel cough incident, and our dogs have always been vaccinated with rabies and Bordatella/kennel cough. They also do not go to dog parks nor are they around other dogs unless we bring them to the beach, however, still mostly away from our dogs in order to avoid contagious illnesses. We would never board a dog without the kennel cough vaccine, and most kennels require it, however, this kennel prefers you do not get it or do not get it within a week or so before boarding. Our dogs are 10 years old, have been vaccinated for Bordatella every year of their life as all of our dogs have been, and kennel cough can normally not be spread from dogs that have been vaccinated in the past, and newly vaccinated dogs have a very very slim chance of spreading kennel cough after an initial shot (we spoke to a Vet following this disgusting conversation with the owner). There was never any notification from the owner of this supposed kennel cough incident, and frankly, if dogs next to ours came down with kennel cough, WHY DID SHE NOT NOTIFY US THAT A KENNEL COUGH OUTBREAK HAD HAPPENED AT HER KENNEL DURING OUR BOARDING TIMEFRAME? Very irresponsible if that did happen. She never contacted us. Never mentioned this to us after we had made a few scheduled boarding days. We needed to cancel due to cancer treatment complications, and a dying mother. Our experience was that the owner might be unhappy that we did not board with her in two years. We had no reason nor have taken any vacations or time away to board our dogs anywhere. To be falsely accused of this is concerning. Our dogs always came home smelling so badly, usually with urine on them, and they are very clean dogs. I understand kennels are not always the cleanest places, but one person managing the entire kennel might be overwhelming at this point. We are stunned at this accusation and demeanor of someone we entrusted with our dogs (kids). read more
