We had an appointment for our dog to have surgery that was recommended by CAVES and we drove 40…read moreminutes only to have the surgeon tell us that the surgery was not necessary and basically talk us out of having the procedure done. They charged us $286 for a scheduled appointment that they recommended and we left without having anything done.

What a joke of an animal hospital. These people who work here are rude, non helpful and a…read moredisgrace!! Amber Binonieni finds it appropriate to scare patients owners to the point they think their animal is going to die. TAKE MY ADVICE AND NEVER TAKE YOUR PET HERE unless you want to take out a second mortgage to pay their ridiculously inflated price.

Fantastic vet, we've used them for 3 years for vet/grooming/boarding. The staff are awesome, the…read moreservices they provide are top notch, couldn't recommend this place more - completely trust them with my dogs health and wellness.

Extremely satisfied. Horse cat dog and goats. 17 years with Pembroke. Love the staff and doctors…read moretoo.

Brought my dog here long time ago and got a rabbies shot. They lost ability to walk the same day…read more Records say my dog still needed rabies shot so what did they get? Brought my cat here as well and they died a week later after shots. Banfiled want you on a plan. Which they cram what they can into one visit if you have a plan. If you don't have a plan they will let you come back for other services because you will then pay more. With or without a plan they will up sell you anything they can find to suggest you might want to buy as well. When I started going to Banfield they had like maybe 8 to 10 animal names on the board for the day and actully cared and my pet was given great service. Now its like 30 or more pet on the board each day. They will forget stuff (undersrandably given client load per day) and then try to say you didnt keep up or you forgot. Im not the vet, they are. I dont recommend going to any of these corporate run vets. Don't be fooled that the plan will help you afford it better. You pay monthly and might see them a couple of times a year and they have TOO many clients! If you have serous issues they might refer you to a pet er which won't be covered by your plan. Son even the extra emergency visit might not be covered. Find a local vet and work out an affordable way to help your pet get what they need. Or find a vaccine clinic to get shots and other services for free. My biggest recommendation is, if you cant afford a lot and are worried about your pets care, Banfield is not your best choice.

Banfield veterinary clinics are found inside PetSmart locations. They are owned by Mars Veterinary…read moreHealth. I use Banfield in Concord, NH and have had great experiences there. Especially with Dr. Palladino and our cat, Jessie. Dr. Palladino has been a caring, knowledgeable and authentic-passion-for-animals vet. You see, recently, Jessie developed a cyst on his head at the base of his right ear. Early on, while it was small, Dr P advised watchful waiting as surgical removal in that spot was problematic for healing. Fast forward a year and that ugly cyst had tripled in size and had to come off. Dr Palladino warned that healing would be difficult. You see, in that spot there is little skin to suture together. But we had no choice and she did it flawlessly. Thanks to her skills and a cooperative feline, the cyst is gone and benign. Pets can't communicate very well, but I am confident Jessie would speak well of his caretaker. Her assistants' follow up was timely and thorough. And Dr P's knowledge made us comfortable and confident.

The staff here are just the best. So kind and very knowledgeable. They have gone above and beyond…read morefor my pets multiple times. I have had to have two of my pets cross the rainbow bridge and both experiences were so pleasant as much as they can be in such situations. Thank you all so much.

Everyone working here is so kind and compassionate. I recently brought my dog, Skittles here as he…read moreneeded to have severe matting cut off. They were so kind and did a fantastic job. I now have a very happy boy back home feeling so much better. Thank You.

My family's experiences with Russell Animal Hospital - both before and after it became part of VCA…read more- have always been positive, including the care we received when our cat needed to be euthanized, regular visits for another young cat we rescued (who is now 12), and most recently for a puppy we added to our family. They are thorough, have stellar follow-up and the whole team is professional and kind. Very happy with the care our pets get here!

I've waited 3 months to write this review as I didn't want it to be out of spite or anger . My…read morefirst thought was to go into great detail about my family's experience with Russell's Animal Hospital but decided to make a long story short .....My daughter & Son-in-law had an 11 year old golden retriever. He was brought to Russell's in January with several health concerns including fear of cancer . He also had a large mass on his sternum. He was in and out of Russell's for numerous tests and bloodwork that they suggested from Jan 2025 into May 2025 . Test after test and bill after bill and over 3,000$ in Doctor fees , tests , etc. Russell's failed to find the cancer that eventually took his life on Memorial Day Weekend. Once it got to the point that he wasn't sleeping or eating my daughter & son-in-law took him to the Caves Emergency Hospital in Concord NH and in less than 20 minutes and a fee of 150$ vs 3,000$ ( not exaggerating) the doctor on duty was able to thoroughly diagnose him & gave us the sad news that he had a cancerous tumor that was bleeding and it may be time to consider euthanizing him . I Don't blame Russell's for the cancer and I don't know if the outcome would of been any different, but if Russell's would of done their job & been more thorough in finding his cancer there may of been treatment options available to us , but at the very least my daughter and son-in-law could of spent more quality time and been able to say goodbye over a longer period of time, Rather than getting blind sided and having 1 hr to say goodbye on a rainy cold Sat morning on the floor of the Cavs emergency room . Although Russell's did allow me a 2 hour meeting with one of there long time Doctors to voice my concerns and answer my questions, I must say I walked away feeling as if they accepted no responsibility for not finding the cancer , and offered no sincere apologies. I'm sorry to say but " SHAME ON YOU RUSSELLS!!! " you dropped the ball . In my opinion you were too focused on " Taking the round about way " ringing up bills and rushing through tests than being more thorough and finding our poor dogs cancer . WE TRUSTED YOU WITH OUR BELOVED DOG & YOU LET US DOWN!! With that being said I COULD NOT AND WOULD NOT RECOMMEND RUSSELLS ANIMAL HOSPITAL TO ANYONE!! . If you do bring your pet there , be extremely careful , and bring the credit cards because they love to stack up the bills . I truly pray that your experience with Russell's has a much better outcome than our families .

Been going here since Dr Dube owned and ran it. The following owners expanded it and hired many…read moreyoung vets with little experience. A few are/were good. They recently sold the clinic to one of the many business groups snatching up vet clinics and the service has degraded. Tough finding decent, friendly, knowledgeable and affordable vets these days. Between the tic problem increasing each year and the trouble finding a good vet, we are rethinking having more animals in the future.

So many stories I could tell but I think the best example would be when I got my now three year old…read morecat and she had something going on that seemed neurological and dangerous. Brought her to angell memorial in Boston, supposed to be the "best animal hospital ever" ....no... they didn't question my cat's age, (I was misinformed by the woman I got her from) and after charging me hundreds of dollars, they essentially told me I was a horrible pet owner and she must have gotten into something, she'll be fine in a day. Well she wasn't fine in a day. Instincts said go home so I came back from Boston and brought her to the henniker vet. About $70 later, I'm walking out the door with a diagnosis, medication for an EAR INFECTION, and her ACTUAL age. I have never gone anywhere else since and I won't unless it's an incredibly dire, time sensitive situation. I don't really trust the one star reviews here, it's so hard losing a pet as they are family, you want to blame someone. Henniker vet doesn't deserve to be blamed because I truly believe their staff is incredibly well trained and are amazing doctors and people. Thank you guys for always being so good to us

I can only speak in regards to the cat groomer services. Negative experience and my cat was…read moreinjured. The website is misleading. List company as the best of the best and high end salon. The cat grooming was done in the persons home residence. Not the experience expected from a groomer with 20 + years experience.

Long time client asked not to return because I asked for the name of the groomer who worked on my…read morethree dogs not to be used again (all three dogs looked vastly different from the previous visits) I also asked for a refund for the visit. Not one complaint in 10 years. Ownership/ customer service is not the same as it was when the original owner was in charge.

Love Dr. BOLTER. The entire staff is great, as well. Ive gone there for many years' with all of my…read moreanimals and they have always been kind and caring.

My pet was seen by the doctor and diagnosed. Some medications were recommended. I wanted to check…read moreif I had some at home, but I didn't. Now they won't give me a written prescription. And they won't sell me the medication because I asked them to change an inaccuracy in the medical record. Very hateful and vindictive.

I was in there today to purchase some Dubai roaches. The containers on the shelf, six of them,…read moredifferent sizes had nothing but dead ones in them. They never even give them any water. I told the girl and she, oh, this one has one live in it. Meal worms in cooler were also mostly all dead and the containers were all dark matter. No dates on them. The had one Jumping Spider in it that looked to be an i3. Just a tiny one. It needed to be fed because you gauge by the look of their little butts. Very skinny. I felt so sorry for it. But, if you buy these animals from them, they think there is a market for them and just get more that the don't take care of. Please only buy from breeder. Do not support these pet stores.

No variety of product in the store. My pet store has pig ears twice the size of the ones I…read morepurchased. At less cost. I also told the cashier twice that I didn't have the same phone number and she was showing great frustration because I had cash. Did not like the experience in this store, and most likely won't be returning