Totally impressed with the staff and doctor. We had an emergency on the 4th and their response was efficient, caring and immediate. Dr Martin gave our dog a complete exam, then spent time explaining her findings and giving us options for further care. She did not do anything without our approval as this was not a life threating situation that required immediate attention. We appreciated that. The fees for he r time and service were very reasonable. We highly recommend Concord VCA and won't hesitate to use them again. read more

Walked in for a pet emergency. The vet walked in, told us they were busy and we would be waiting hours, which I can appreciate, but showed zero compassion for our stressed pup and never once acknowledged him. Sent us to an urgent care which was closing. Never again. Went to Manchester and got unbelievable service with people who actually appear to like animals and their job. I get being stressed and being the only vet on, but his impatience and annoyance was not well hidden. Glad we went elsewhere. read more

We had an appointment for our dog to have surgery that was recommended by CAVES and we drove 40 minutes only to have the surgeon tell us that the surgery was not necessary and basically talk us out of having the procedure done. They charged us $286 for a scheduled appointment that they recommended and we left without having anything done. read more

What a joke of an animal hospital. These people who work here are rude, non helpful and a disgrace!! Amber Binonieni finds it appropriate to scare patients owners to the point they think their animal is going to die. TAKE MY ADVICE AND NEVER TAKE YOUR PET HERE unless you want to take out a second mortgage to pay their ridiculously inflated price. read more

I am still in a state of grief. My cat started showing signs of illness so we took her to her normal vet. They said it was simply conjunctive eyetis and constipation. She had mega collin, aggressive cancer and sever anemia. I couldn't get over the fact that I allowed her to get sick and how sudden it was. Her surgery and hospital stay costs were impossible for me to come up wifh on such short notice, and the vet was honest about the situa Everybody was so gentle and kind about the situation. The vet evsn cried with us as I sang a song I wrote for her, years ago, as she took her dinal breath. I have the ashes of a German Shepherd, and there were no options for urns, nor keeosakes. At caves for private cremations, you get to pick your urn and also get keepsakes. The urn and clay pawprint cost more than the group cremation, where you still get an ink noseprint and ink pawprint. They also sent a beautiful empathy card signed by all the staff. read more

Beware the Vet at VCA CAVES with an Ego Bigger Than a Great Dane! I get it, emergency vet clinics are like the DMV of the pet world--busy, stressful, and full of people who think their pet is the next Lassie. I've been through this rodeo enough times to know that a six-hour wait is just the cover charge. First off, kudos to the reception staff and technicians--they were rock stars. But the vet? She could've turned my beloved Bella into a heartbreaking reality. So, picture this: I'm at Sandwich Beach, enjoying the "Beaver Moon" (yes, that's a thing), when Bella decides sand is the new gourmet snack. After some beachside barfing, we rushed to the Emergency Vet in Buzzards Bay. They were fantastic--x-rays, IV fluids, anti-nausea meds, the works. The next day, I had to travel to New Hampshire for work, and Bella was in tow. Upon arriving at VCA CAVES, I explained Bella's sandy situation and the Cape vet's recommendation that she might need IVs if she showed signs of distress. Additionally, I had her records transferred immediately from the Cape vet. This vet insisted on more x-rays, this time with sedation. I reluctantly agreed, despite knowing Bella is like a ragdoll at the vet and the Emergency Vet at the Cape didn't need to sedate her. The vet then interrogated me about Bella's lifelong medications prescribed by a specialist for Granulomatous colitis (GC) and DISH (Diffuse Idiopathic Skeletal Hyperostosis), making me feel like I was under scrutiny. Now was NOT the time to advocate for a holistic approach to medications especially when she had no understanding of GC. GC is a rare, severe inflammatory bowel disease that primarily affects Boxer dogs. It's caused by an aggressive E. coli bacteria that invade the intestinal lining, leading to symptoms like bloody diarrhea, weight loss, anemia, and debilitation. Bella is on long-term antibiotics prescribed by a specialist to manage this condition. Reading x-rays is not a strong suit of hers either. That tiny grain of sand? It was misdiagnosed as a piece of cloth, a bit of plastic, or even a seashell making its way from the stomach to the intestines. By misreading or misleading me on Bella's x-rays the vet wanted Bella to stay overnight for more x-rays and possible emergency surgery. Then I was told that if her condition could wait until morning, she would have more x-rays followed by surgery with a team of specialists who could handle her due to her health conditions. My gut said "run," so I paid the exorbitant bill (thanks, unnecessary sedation) and hightailed it back to the Cape. The Cape vet reviewed the x-rays and notes from CAVES and guess what? No foreign object, just a bit of sand left that Bella would pass naturally. Be cautious when seeking treatment at VCA CAVES. Despite the friendly staff, there's at least one vet whose ego is bigger than her brain, trying to rake in cash for her employer. My 8-year-old Bella, with her severe health issues, could've been put through unnecessary surgery and risked death! Always question treatments and get a second opinion! FYI: The VET's last name is that of the same name of the cheapest chocolate sold around Easter time. Begins with a P. read more

I've unfortunately have had some health issues with my dog & have needed emergency care way more than I should, but WILL NOT EVER go there again. Out of the last handful of times I've had to go, I've been told the wait times are very long to the point of being outrageous(7-12 hours) and to go to Veterinary Emergency Center of Manchester. That is well over an hour away for me & CAVES is much closer, but told there is only one doctor on and they're too busy. I find that funny because I found out so does Veterinary Emergency Center of Manchester & they get me in quicker. On a visit not too long ago, I met a gentleman that had to bring his French Bulldog, that was in active labor here as CAVES told him he couldn't be seen. His dog ended up having a c-section because all the puppies couldn't come out. That is insane. How does an emergency hospital turn away animals in need. Don't they have a system that puts the more critical patients first? The fact that my pet, who is a part of my family, needed immediate care and was turned away is pathetic and am unable to fully express my disappointment. Whoever is in charge there really needs to take a look around and see what is happening read more

My 9 year old diabetic dog Kobe got cataracts due to his diabetes, he then became blind due to his cataracts. I looked at a few optomoligst and came across VCA caves. I brought him in for a consultation at that point I knew this was the place for my Kobe to get surgery. Dr. Penelope Buechner could not be any more sweet and straight forward about the outcome of the surgery and what to expect. Dr. Penelope and her team treated Kobe as their own. THANKS to her my Kobe got his vision back!! He, my family and I are grateful we chose this place. I highly recommend them! read more

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Honestly would give zero stars. Arranged a neurology consult only to wait 40 minutes beyond scheduled appointment time with no update. The receptionist at the front with heart shaped glasses was extremely rude and really has no business being in customer service. We ended up leaving and scheduling a consult at another facility. Bad look for a cash business. read more

Called CAVES to say that my cat was in sudden distress and that we were on our way. When asked where we were coming from, and when I said where, the girl on the phone said to go to SAVES instead because "it's way closer". When I informed her that it wasn't and she said "I think it is". CAVES in Concord is 35 minutes from my home, SAVES in Lebanon is 1 hour and 24 minutes. My cat unfortunately passed away halfway through the drive down but we still ended up going, in the moments of stress being already on our way. I want to note that even if there was a closer vet open (or if we had arrived to CAVES sooner), I still dont think my cat would have made it. Walked in and told them that she had passed away. Girl at front desk said sorry and immediately handed me a clipboard without going over it, just saying "if you could fill out this aftercare paperwork". Right after handing back the filled out clipboard she asked "do you want to donate your cat carrier to us? or will you use it again?"...absolutely wild. Asked her for remembrances and if they did ink paw prints. They do not, only clay prints apparently. Asked if they did any cause of death/necropsy or if they knew of places to outsource to. She said "no we don't do that, and results can take up to 8 months anyway". Ended up asking for some locks of fur (wasnt listed on paperwork or offered), she asked "from where?" and I said anywhere is fine. Ended up getting barely any fur that was put into a plastic bag. The staff member was not purposely rude, and I acknowledge the difficulty of her job, but her bedside manners need addressing. I myself worked as a CSR at an ER vet hospital and empathize with the nature of the work the front staff goes through daily. Was slightly disappointed with my interactions with her. Was really disappointed in the lack of remembrances listed/offered. My biggest concern is that the staff member seemed unaware of towns and locations in the state, to such an extent that she was confidently saying to go to one 3x further away thinking it was closer. I don't doubt that they probably do great hospital and paitent care here. I did call back later, after returning home, and spoke to a different girl on the phone. She was very helpful and she was able to walk me through the process of getting an necropsy/autopsy done. read more

I called them when I was having a medical crisis with my large breed dog, and they basically told me that they were too busy and to call again the next day. I asked if I could bring my dog in and they asked how big he was, then said they were too busy and to try again in the morning. Unfortunately, in the middle of the night, my dog passed. Heartless and cold at the worst time in our lives. read more

We couldn't be happier with our experience with Dr. Buechner, the opthalmologist, and her team. Baxter's eye healed well and Dr. Buechner was able to operate on both eyes after 2 weeks of treatment to take care of the issue (entropion). All procedures and treatments were explained clearly and thoroughly and they filed the claim with the pet insurance, so we knew how much we had to pay before we even left the building. We would love for her and the team be Baxter's primary care providers! Much appreciation for all they did and the love and care they showed Baxter as well as us! read more

The team at VCA CAVES treated my dog like family and I know he was in amazing hands. They answered every question before, during, and after surgery and helped me make sure I was making a decision for my dog I felt 100% certain about! I will suggest VCA CAVES to anyone and everyone and will certainly be going back if I ever need more specialty care for my dog. Thank you Dr. Gazzola and Vet tech Maria, Thunder loves you both! read more

VCA CAVES treated my cat for an abdominal tumor with the treatment plan including surgery. Ultimately surgery was not successful, and the decision was made to euthanize him. I have no known concerns about the medical treatment. I found the doctor and the staff professional and caring while treating my cat. Post-surgery, my impression and opinion of this facility has completely changed entirely due to horrible customer service and a deficiency of compassion, knowledge and leadership. When I went to pick up his cremains, staff was unable to find his blanket that was with him in his carrier when he was dropped off for surgery. Multiple staff members have indicated they searched for the blanket, including stating they turned the hospital upside down, concluding the blanket is not there. Multiple staff members questioned me about whether the blanket was ever there. Such insinuations are an attack on my integrity and show how much this practice respects its customers. I attempted to resolve this issue prior to resorting to publicly sharing my experience. I called the hospital on May 20 and requested to speak with a manager. I was told I would receive a call back. After not hearing from a manager, I called back on May 23 and ultimately spoke with Lindsay, the hospital manager. I found my discussion with Lindsay unproductive. When discussing my concern about a manager not having the courtesy to call me, she indicated nobody gave her a message. Again, this lack of courtesy and decency to timely and adequate respond to a customer concern speaks to lacking true respect for customer. When inquiring about the blanket, Lindsay was quick to provide excuses, stated it is a large facility and it is not responsible for personal items. I found Lindsay largely lacking empathy or genuine concern. In multiple discussions with staff members about the blanket, I asked it if could have been cremated with him. I was told multiple times that would not happen. Upon checking with the crematory, I was told any personal effects sent with a pet would be cremated with them unless there were specific instructions from the hospital not to do so. Upon sharing this information with Lindsay, she expressed surprise stating she was unaware. It seems this is a substantial knowledge gap or dishonesty from staff members. Either way it is unacceptable. When discussing surgical options with hospital staff, I was encouraged to apply for a Care Credit card to finance the cost. I was told it would be 18 months promotional financing. After using Care Credit for his surgical and final expenses, it appears the promotional timeframe is 12 months. After speaking with Care Credit, I learned the promotional timeframe is based on whatever contract a practice has with Synchrony, and VCA CAVES may not have 18 months available. It seems this is either another substantial knowledge gap, dishonesty from staff members or outright deception. Regardless the reason, it is unacceptable. I cannot provide a qualified opinion on the quality of medical care at this practice. In terms of a customer service perspective, it is awful. I highly recommend going elsewhere for any pet medical needs. read more

The wait times here are absolutely ridiculous. Doesn't matter when you come, always at least 3-4 hours by the time you get out. Currently approaching hours 3 in the waiting room and it is not particularly busy. Yes, I get that emergency cases come in. But when we've been case number 1 on your fancy new queue system for an hour and a half without seeing anyone, something is wrong. My cat is clearly not well but she could get worse from the stress caused by being in a waiting room with dogs for 3 hours. Don't know,, haven't seen a vet yet.. Pay for more staff. Profits over customer satisfaction is no way to run a business. read more

Just an awful heartbreaking experience when my dog suddenly collapsed. The front desk and the vet tech were very kind and compassionate however, the veterinarian Dr. Stephanie A was cold as ice. There was no empathy nothing. Even though I gave her a background history of my dog she wanted to do more and more testing, and my dog was unresponsive. I had made her a DNR because of a recent diagnosis of cancer. She didn't discuss options or quality of life just tests !!! Did not care at all about myself or my families grief. She is in the wrong profession. read more

been here for 6 hours been charged 2 grand and they found nothing wrong with my pet and I'm still waiting at 4am for discharge papers they over charge and under work read more

Dr. Beuchner was absolutely everything we could have hoped to have in a doctor treating our anxious elderly dog's eye issues. She was thorough, patient, personable, comfortable and caring! read more

I had to take my dog due to an injury over the New Year. No one else open. Staff and vet were amazing. They understood I had a hurting dog - and one that is always a little anxious. I appreciated the care they provided both dog and me! read more

This facility is dreadful and only out to make a buck. My dog was severely ill, and when they assessed him they could see it and stated that he was. We were quoted $1500 and didn't have the money on the spot so they sent us home with our dog to die. We swore up and down the money would be there within 24 hours max and sure thing 19 hours later we had cash in hand, but my dog didn't make it. We paid $190 for an exam fee. Complete BS. They charged $190 to walk in and out of the door. All we got was I see your dog is sick have a nice night. I hate this place, and will never forgive those people who turned our baby away to die. They should be ashamed of themselves for taking an oath they don't uphold. read more

I wish I could give you a million stars! Over the weekend our handsome sweet cat Buddy got very sick...my daughter and I called so many places begging for help...Iam on a fixed income and didn't have 140 for the inital emergency visit not including tests etc...you all said get him here now and we will worry about the cost later! THANK YOU! Sadly my sweet boy could not be saved it was his heart. Your staff was amazing they did everything they could for him...they let my daughter face time me so I could say good bye...you made paw prints for us...one of your wonderful techs Kiera...I hope I spelled that right even took the time to cuddle Buddy to the end you all made him feel comfortable and safe and loved...thank you for that. We all miss him terribly but VCA in Concord made the process of Buddy's passing a beautiful memory God Bless all of you read more

VCA Capital Area Veterinary Emergency and Specialty - Buddy relaxing - Emergency Pet Hospital Near Me - Concord, New Hampshire

Dr. Buechner is my favorite doctor in the world. Not only is she an amazing eye surgeon, she's also a very caring human being. My dog was a complex case, and needed a very experienced surgeon. I couldn't have had a better doctor. I highly, highly recommend Dr. Buechner, and the entire team at VCA!!! read more

Maybe close the door to the back room when people are picking up the remains of their loved ones so they don't see bags of 40 others. Wouldn't want to look like an industry. read more

Initially went for an eye issue on my dog. I was scheduled that morning with Dr. Buehner Veterinarian Opthamalogist. She quickly assessed his situation and was able to provide a remediation path. She is talented, compassionate, and can readily communicate complex terms to a pet owner. The Initial appoinment and follow-up appointments all occurred on-time with minimal waiting. Very happy with the service and the wonderful team. They continue to be my go to Vet for emergencies and eye care! read more

went today, the wait was a little long but it was worth the wait ! the doctor was great and so was the entire staff! they were so so busy. thank you so much for taking care of my dogs ear infection. they plucked all the hairs from my dogs ears , that was awesome ! no vet gas Ever told me that helps . u am very pleased. read more

Completely missed gastric dilation volvulus in a Doberman. After a 2.5 hour delay, consulted another practitioner. Diagnosis made within 30 minutes and recovery from surgery within four hours. read more

After a cat of mine was attacked by a large unknown animaI, I called my vet after hours and got an Emergency vet phone # for Manchester. I called and was told 5 hour wait times upon arrival. I called Concords ER Vet while driving to Manchester and was told there was no current wait time. My injured cat Cindy was seen within 10 minutes of arrival. The Vets were great and came to me with multiple treatment options to compare and gave me a detailed pricing breakdown. They gave my cat the pain medication and examinations she needed right away to comfort her pain. They also provided me with detailed instructions for the at home care for Cindy. Although the prices can be higher than expected initially, this location is more than willing to work with you in various ways. I would definitely recommend them for Emergency pet care. Thank you. read more

I have never been so disgusted in my life. Already in a heartbreaking situation. CAVES Review: 2 days ago I found out my dog had a liver carcinoma as well as an enlarged heart due to heart disease. She was still doing ok so between her vet and I we decided she could come home for her last days. Fast forward to today, she seems to be having trouble breathing. I call VCA CAVES to get her in and they as me for what, I'm crying and said I think it's her time to go. I drive the 30 minutes at 1am. They put me in a comfort room, ok? And the tech double checks that I'm here for euthanasia. Ummm no exam just stop by and kill your pet?? I explain her diagnosis and I want to know if she is suffering. I think my dog is dying and I'm at an ER vet, I think it is safe to say I may not be handling it well and I just want to know if she is ok or if it is time. All of these other tests that I paid 1000 for 2 days ago at a vet with the same exact name, 30 minutes away. Well, guess what. They can't access records across the same business. So they want to do all of these tests again. I said I can get her records from 2 days ago. Dr Chase, states nope they need to do their own. I'm So worried at this time and I just want an exam and maybe some patient care in the form of kindness. I said "you know what, this isn't at all right for my dogs situation who is breathing quite heavy." Dr chase is annoyed and says well I'll get you discharge papers. I said no need you provided zero patient care. Mind you I waited longer for Dr Chase than I actually spoke with her. I picked my animal up put her in the car. Got into the driver's seat and got a bill from the same vet for 217.00 in the form of a goddamn text. I hadn't even started the car. Imagine I'm in a panic over my beloved best friend. I've never had a dog before and this girl has been by my side for 10+ years. I walk back in and acknowledge to the person checking people in that I understand this has zero to do with her . I'm crying because my dog may be dying and Good Ole, Dr. Chase, who has zero soft skills or bedside manner told her to charge me the ER fee. Disgusting! Then the techs come out and start defending their actions and statements. I had zero issue with the techs. And that's not really how things should work. If you start out being defensive, you guys may be the problem! Not once did someone take a moment to say hey we get this is a highly emotional issue. Let's see what we can do or god no of course you don't owe that bill we gave zero care to your pet. I will never go back to this business and I will fight that bill. Warning to all people that care about their pets.... Because Dr. Chase certainly does not! This place needs a lesson in patient care and training lots of training! I'll let you know if my dog makes it through the night to get to her normal vet. read more

I unfortunately had to take my dog to VCA after she collapsed suddenly on a hike. She had already passed by the time I arrived. Despite the horrible circumstance, the staff at VCA were simply incredible. From the receptionist who made sure I had plenty of water, to the techs that gave me hugs and shared how they overcame loss of dogs, and especially Dr. Palmer who was clear, direct, and empathetic when delivering the news. They were incredibly caring, all the more surprising since it was 1am on a holiday. I was a mess obviously, but they made prints of her nose and paws, and saved a lock of fur. All things I wish I had the presence of mind to think of. These are items I will treasure for life. Then after the necropsy, the vet called me personally and went over the whole report, explaining why our girl died (cardiac hemangiosarcoma) and that there was nothing we could have done. She knew exactly what to say to put our hearts at ease and alleviate the guilt we felt. While my only interaction with this team was sad and unfortunate, I can tell they are excellent clinicians and support staff who love and are passionate about animals. I am grateful to VCA and the whole team. read more

BEWARE! (Notice the pattern in the critical reviews and the consistent wording to describe others' negative experience. There is a pattern of very concerning behavior by CAVES.) My dog Teela was scheduled for surgical procedure(s) with the internist and Surgeon. I dropped her off as requested at 7:20am. I had a wonderful young lady who did the intake. She was informative and had wonderful customer service. As time went by and the morning was almost over I had not received any communication so I reached out for an update. The receptionist was able to provide me with some information. She stated Teela had not had surgery yet. I did ask why the delay and she got information from the surgical manager and stated that "her case is more involved so we are coordinating with the internist and the surgeon." As the afternoon began to wear on, I still had not heard from CAVE regarding Teela and her status. At approx 2:15 I called again for an update. The receptionist transferred me to what I now know is the Surgical Manager Maria. She advised me that Teela had still not had the surgery due to "too many emergencies." When I expressed my concerns for their lack of communication and the welfare of my dog Maria was rude, dismissive, condescending and disrespectful. Among many of her comments to me, the one that stopped me in my tracks after I started to cry while trying to explain how emotional it is to have a dog in surgery without any communication her response was "YOUR DOG IS NOT SPECIAL." She went on to criticize, make excuses, demean me and blame me for my "lack of understanding how things work." At this point, I was so shaken up that I told her not to perform the surgery and that I was coming to get my dog. Her final reply was "come get your dog then." If a human being is going to treat another like Maria treated me one immediately loses ALL trust in how they will care for your pet. I went and picked up Teela as I was not going to leave her in their hands. In all the years of having had such wonderful, caring doctors and staff for our pets, I have never experienced anything this horrifying and traumatizing. If an individual is placed in this type of role they should have the necessary skills to be able to provide the outstanding service that your clients deserve. We as pet owners place the ones we love in your care and expect them to be treated with love and compassion especially in a 24 hour Vet Hospital. The words your employee used and the disrespect in which she expressed them was appalling and quite honestly, unacceptable. Lastly, not one single staff member had the professionalism to speak with me regarding what had just transpired. It truly was a horrific experience that could have been avoided by simply showing compassion, sensitivity, and understanding. I will never bring my dogs to your facility and I certainly would never recommend anyone who cares for their animals to entrust you with their care. read more

No clue how the vet is. Couldn't get by the vet ass't or receptionist. I live an hour and 20 minutes away in Keene. Unfortunately our vet was not available and recommended we either drive to Deerfield Ma or CAVE in concord. Unfortunately we choose Concord. Called ahead and asked if there is anything we needed to do upon arrival just to make everything go smoothly. Receptionist said thanks for the heads up. We arrived at 6:15pm. One person in lobby waiting for his dog to come out. When we came in a vet tech came out and said "oh we thought she was in distress." I said no I never said that I said she is stuff up and is ha big problems breathing thru her nose. The vet tech said I'll take her back and see what the vet says. Seconds later she brings her out and says as soon as the receptionist puts your info in the computer we will put u in a room. She turns to the receptionist and mumbles "she looks fine to me". So we sat there as the receptionist put our info in the computer. Never got moved into a room. But spent the next hour sitting In the waiting room and being spoke to once. Finally after being ignored and hearing another male employee talk to a woman in the lobby about a dog the were putting down. Seriously, I'm with my child who is worried about his pet and this employee is openly talking about the death of another family pet. At this point we left. We cane to this place because a family member wasn't feeling well and felt it was important enough to seek help. Unfortunately we didn't get it. I little communication would of gone a long way. Even a statement "we are dealing with a situation so it may be a while" would of been fine. Two days later we ended up the Wachusett Animal Hospital and was admitted for 3 full days. She had a very contagious infection called Microplasma. She ended up with pneumonia that has taken us 9 weeks to get thru. There is no reason to put a pet/family member thru something like this. No read more

I have had been to CAVE'S several times now over the years and EVERY time we have had OUTSTANDING service. The staff could not be more compassionate and caring. I recently was there on 7-30-22.... because my own Vet/BANDFIELD CONCORD NH wasn't answering their phones.. as usual. Thank YOU to CAVES for consistently taking so much time... for consistently caring.... YOU ARE THE BEST. read more

VCA Capital Area Veterinary Emergency and Specialty - Emergency Pet Hospital Near Me - Concord, New Hampshire

I went here on an emergency basis for my dog cause my vets were closed. I felt like my dog was not important to them as I sat there for 3 hours cause they said other emergencies had come in while my dog was there. Well my dog WAS an emergency considering he was diagnosed with MMM from another vet 7 days later cause my vets weren't open until them. My dogs head is so bad now and could have been prevented if I was listened to at all by any of the 5 people I talked to there. Instead I spent about $460 for them to tell me he was really healthy. I feel with more knowledge and listening more maybe they could do better. I felt my dog was unimportant and pushed aside. Update! I did contact the manager as per asked by the lower comment and got no response. I even waited awhile to repost this. read more

We adopted a 10 year old Morkie from our sister in law that passed away in February. This past Saturday he started having a really bad limp and we were concerned knowing he had ACL surgery last April. We called our Vet, they we not open and recommended we go to VCA. We called and they warned us over the phone that it would be a 1 1/2 - 2 hour wait. With all that's going on in the World with the COVID-19 we understood. We went there, they were all prepared and taking all precautions due to the epidemic. They greeted us outside, got all the info they needed. Then we parked our car and waited along with everyone else outside. They did their exam and concerned for his well being and suggested bloodwork and X-rays of the leg. We agreed and after they were done, they informed us that he had a lot of inflammation and most likely that this was the onset of some Arthritis. Everyone we came in contact with were exceptional and concerned for our little guys Health and well-being. From the first person to the last person and the person that kept us informed by phone. Constant communication during an epidemic and they were more than well prepared to ensure the safety of all the animals as well as all the owners Thank you, read more

So disappointed, took my pregnant dog in for an emergency C section at 5:30 pm, just called to check on her now at 9 pm and they have still not done the surgery. Anyone wanna bet my puppies are dead by now. Going to have a $3000 bill and they are letting my puppies die. I am so sad. So sorry I went there, if they had told me it would take this long I would have gone anywhere else. I will update when they actually do the surgery Got a call at 10:16 that she is in surgery now. How can this happen, why does another emergency trump mine? Let my pups die so you can help someone else's pet. How is that right? My pups had as much right to live as the other emergency. And finally at almost midnight I get the call that the surgery is complete, but none of the pups made it. Many excuses about other emergencies coming in. A phone call and I would have taken her somewhere else. I am broken, I feel I failed my dog. I felt so confident going there, big beautiful place, etc. read more

We recently had to bring our almost 13 year old yellow lab because he could no longer walk. The staff was very kind and helpful and the room they have for this is a well done calm setting. Not at all like an impersonal hospital room. It wasn't home but I'm glad we could say goodbye here. read more

My chocolate lab mix had TPLO surgery and everyone who cared for him was awesome! Dr. Gazzola is terrific and spent a lot of time in the pre-surgery visit explaining the procedure as well as the rehab, which was very helpful. Everyone contributed to making his recovery a success. Would definitely use this extraordinary resource in our area again! read more

So responsive knowledgeable and caring would recommend to anyone who love their pets

I'd give one star but we need an emergency vet in the area. Bottom line: Bring your credit card. I definitely think they take advantage of their emergency vet status by over prescribing both services and medications. It's almost like they're working on a commission. I'm pretty old and been around and seen a lot. Don't like what I saw happening there. read more

Extremely pleased with the care our Bella received (almost 4 year old female Pug). We took her at about 2:00 am to VCA CAVES and they were extremely quick in diagnosing her issue: bladder stones, which is why she kept trying to urinate but couldnt. The staff were extremely helpful and explained everything clearly. The Vet said surgery was probably the best option but there were diet options too. She showed us the Xrays and we could clearly see the issue. As the Vet was able to dislodge the stone in the examination Bella didn't need to have a catheter, and she didn't have to have surgery right away. We asked the Vet if she would send the Xrays and her report to our Vet so we could take Bella for follow-up there. I've heard and read negative comments but I also read a LOT of very positive comments. I wanted to add to the positives based on our experience. Keep in mind that pet emergencies can be expensive JUST LIKE it is for humans when you go to the ER. There is a lot of talent and equipment required to treat emergency situations. I highly recommend VCA Capital Area Veterinary Emergency. read more