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    Kenneth Allen Company

    3.7 (3 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Kenneth Allen Company

    Damage restoration

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    SERVPRO of St. Charles/Geneva/Batavia - Broken table

    SERVPRO of St. Charles/Geneva/Batavia

    (7 reviews)

    I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

    When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

    Honea Construction - Entering primary bathroom from bedroom

    Honea Construction

    (9 reviews)

    Eric worked with us on our primary bathroom remodel and did an excellent job. He met with us…read morepromptly and provided an easy-to-read contract and a sketch of the proposed design within one day, all at a very reasonable labor price. His process was straightforward and showcased his 25+ years of experience in building and remodeling. Eric guided us in researching and selecting the trim and other items we wanted to replace or upgrade while he managed all aspects of the project. The scheduling was smooth and efficient, and both he and his subcontractors worked incredibly hard. Eric is truly an expert in home construction and remodeling, and we highly recommend Eric Honea Construction.

    Eric Honea is a professional and ensures that he does the work perfectly. Eric installed our…read morekitchen cabinets. We liked his work so much that we asked him to rehab the additional apartment in the building that we were going to rent out. He brought the shabby old apartment into the 21st century and we were able to rent it out almost immediately! He did not add on any additional charges and worked with us to stay under budget. If there was any change in the project or unforeseen repairs he consulted us and assured us he would try to stay under budget and he did! He did all the light fixtures, painted the entire apartment, re-grouted the two bathrooms, updated the closets, installed a couple of new appliances all by himself and on time! I don't think it gets better than this. Headache free and totally worth the money.

    Haris Inc.

    Haris Inc.

    (10 reviews)

    I am so glad we found Haris Inc for our renovations. They fully transformed our house and I…read morecouldn't be happier with the results. For the past couple of years, I had been wanting to make updates to our home but couldn't find anyone I could trust, and I honestly thought it was a lost cause until I found Ibro. He reached out, was very friendly on the phone, came to the house, understood my vision, talked me through the expected timeline, and provided a detailed and fair quote for the project. We also wanted to stay within a budget, and I really appreciated how transparent and thoughtful he was in helping us manage expectations and make decisions that kept the project on track financially without sacrificing quality. He was clearly someone with a lot of integrity who follows through on his promises. Ibro and his team consistently finished their work within the quoted timeframe, which was truly impressive and a testament to their experience. He handled all technical aspects of the project expertly, his craftsmanship showed meticulous attention to detail, and he provided valuable consulting throughout the process as well. We really appreciated their ability to remodel while we were still occupying the house as well. This saved us money and they were always respectful of our space and routine. During those couple of months, they honestly started to feel like part of the family. They transformed our bathroom, bedrooms, living room, kitchen, and stairs, they truly can do it all. I'm so happy to have found a reliable and trustworthy builder. My father is an architect and also met with Ibro, and he was very impressed by both his talent and experience. If you're looking to update your home, whether it's a small project or a larger multi-room renovation, I highly recommend reaching out to Haris Inc. They are professional, reliable, honest, take pride in their work, and deliver beautiful results. I've included some before-and-after photos as well to show how amazing everything turned out. I am forever grateful to finally have my dream kitchen. It is so beautiful and inviting, and I look forward to cooking meals, gathering together, and making memories with my family there for years to come.

    My place needed a lot of work due to water damage. I was happy to have connected with Haris Inc…read more Ibro gave me some really great suggestions on how to have it fixed up and I couldn't be happier with the result. Its nice to have my home back looking better than it did before. I definitely recommend Haris Inc and I plan to hire them again in the future for other projects. --Dave from Aurora

    Kenneth Allen Company - contractors - Updated August 2026

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