I have been a patient at CPW Dentistry for a zillion years, first with Dr. Lhota and now with Dr…read more Piamonte. I have consistently received highly competent care in a warm, professional environment.

I am writing this review out of genuine disappointment and concern regarding the business practices…read moreat Central West Dentistry, as I paid for services that were not delivered as described. I returned to this practice in August 2025 specifically because of my past positive experience with Dr. Martin, who had always been sensitive to my severe dental anxiety. For my August appointment, booked for a cleaning, exam, and X-rays, I confirmed in advance that I required nitrous for the entire visit along with Valium. Instead, I was met with repeated pressure from a hygienist I had never met before about "concerns" with my teeth and gums, even though Dr. Martin had already examined me and said everything "looked good." The hygienist left mid-appointment to discuss insurance coverage with the office manager, leaving me waiting. When I asked to proceed with the cleaning I originally booked, she turned the nitrous off, switched to oxygen and I ultimately left without the full service. Because I care deeply about my dental health, I later scheduled Periodontal Scaling and Root Planing for today, the deep cleaning their hygienist recommended. I was told it would take two hours to complete all four quadrants and cost roughly $350 per quadrant. I prepaid nearly $2,000 and confirmed, in writing, that I required nitrous for the entire appointment and did not want any upsells mid appointment. Despite receiving multiple confirmations (two emails, three calls, and a text), the experience again fell far short. I flew into NYC specifically for this appointment and timed my anxiety medication with the appointment time to ensure treatment would go smoothly. When I arrived early at their request, the hygienist attempted to rush me into treatment before the nitrous had taken effect, contradicting their claim of understanding dental anxiety care. Then I was told I would receive injections to numb my entire mouth, something never mentioned during the booking process, not listed online in the procedure description, and not disclosed in any of our prior conversations. I declined and requested standard numbing gel. The "two-hour" Periodontal Scaling and Root Planing began at 4:02 pm and ended at 4:32 pm, 30 minutes total. Literally. I was then told the reason was simply, "Your teeth are in such good shape." This is especially concerning given that four months earlier, I was told (during a basic cleaning) that my gums were in such poor condition they needed to stop mid-appointment to verify insurance approval for a deep cleaning. Yet now, after paying cash upfront, all four quadrants were completed in just half an hour. It feels inconsistent at best, and at worst, like a bait-and-switch situation. I also paid $215 for nitrous oxide. Based on the photo I took, the machine displayed 60% nitrous / 30% oxygen. At no point did I feel the typical physical effects one would expect--especially when combined with a prescribed sedative. It raises the question of whether the nitrous tank was empty or improperly administered. I've had nitrous EVERY dental appointment for 20 years - i know how I'm supposed to feel, I repeatedly said nothing was coming and I was fully alert, yet another scam. To summarize, I paid nearly $2,000 for: * A two-hour Periodontal Scaling and Root Planing that lasted only 30 minutes * Four quadrants of scaling, when realistically only one or two may have been addressed * Nitrous oxide that did not appear to be delivered as represented * An exam I was told was required, yet I never saw the dentist at all. Oh and on my statement, it stated I received an Ibero scan - never happened and the receptionist said, well you weren't charged for it. LOL. I am requesting reimbursement for the nitrous charge, two of the four quadrants, and the exam fee. Patients have choices in dental care. If a practice advertises expertise in treating dental anxiety, the staff should be trained to actually deliver on that promise. Unfortunately, my experience demonstrated the opposite.

Marina is the best hygienist. Kind, gentle, thorough. Great…read moreDentists! Our family practice for over 30 years !

I would not recommend this dental practice…read more I scheduled what I believed would be a routine dental cleaning and X-rays. During my visit, I specifically asked whether the office was in-network with my insurance, United Healthcare PPO. Only then was I informed that they were out of network. Had I not asked, I do not believe this information would have been disclosed to me. I was later shocked to learn that approximately $1,256 was billed for a routine cleaning and radiographs. As a result, nearly all of my annual dental benefit of $1,500 was exhausted in a single visit, leaving me with very little coverage for the remainder of the year. My biggest issue is the lack of transparency. Patients should be clearly informed upfront when a practice is out of network and when services may significantly impact their insurance benefits. Instead, I left feeling blindsided by both the network status and the amount billed. While the staff was courteous, the financial experience was extremely disappointing. Because of this experience, I will not be returning to this practice. I strongly encourage anyone considering this office to verify network participation and obtain a clear understanding of costs before agreeing to treatment.

I just saw Dr. Loflin yesterday. I fell and broke a tooth. He was able to fix it on the spot. He is…read moresoooo good, wonderful, and talented. He has a great personality, and is very compassionate and kind. What I love the most about him is that he is 1,0000% ethical and not money hungry. At his old office, one dentist told me I needed work on a tooth. Treatment was $2,000. I got lucky because just at that time, I found Dr. at his new office on Central Park. Hallelujah! I made an appointment and he took a lot of X-rays to make sure his assessment was correct. Nothing was wrong with my tooth. He could have done "whatever " and made $2,000, but he did not! He is the best! I just him!

Dr. Loflin is the rare kind of dentist who genuinely puts his patients first. I came in expecting…read moreto need a procedure, but after a careful exam, instead of rushing into treatment, he took the time to explain everything and said we should just wait and observe for now. He could've easily done extra work and charged me for it, but he didn't. That honesty, along with his calm, caring manner and kind staff (especially Jasmine) really stood out. If you want a dentist who puts your needs ahead of your wallet, go see Dr. Loflin.

I went in for a consultation regarding gum grafting and had a very positive experience overall…read more From start to finish, the process was incredibly smooth, and everyone I interacted with was kind, professional, and welcoming. The consultation was thorough, and everything was explained clearly, which I really appreciated. I also valued the upfront and transparent pricing. The only concern I had was being told I would need a deep cleaning prior to the gum grafting, which differs from what my regular dentist has advised. Aside from that discrepancy, I was very happy with the level of care, communication, and overall service.

My favorite group of professionals I've never had such a pleasant and involved dental office…read more Quality service - So clean and they get you in and out! 5 stars P.S Grace and Jenny

I have been a patient in this practice for a zillion years, first with John Lhota, DDS, and now…read morewith Romney Piamonte, DDS. I have consistently received top notch dental care delivered in a friendly and professional manner.

My husband and I have been having our dental needs attended to at Central Park West Dental for…read moreyears. They are the best there is. We came down from Westchester when we lived there, and across town in the city. The dentists are top of the line as are the hygienists and all the assistants, and the office staff as well. Our insurance paperwork is taken care of better than we do ourselves. Reminders are sent, too, thankfully. New York's finest.

I liked this place. Dr Kim is solid. he did the cleaning himself, replaced an old cavity, and…read morehelped with some small cosmetic dentistry. He was great.

The staff here is overly nice and welcoming! I've had multiple procedures done here and my doctor…read morewas very mindful regarding the logistics and planning of my treatment plan. Very clean facilities as well!

I've been a patient at Manhattan Dental Arts for a little over a year now and I must say the staff…read morehas been very helpful during my treatment. I always leave each appointment feeling better than the last because of the tremendous progress I've made not only with my treatment, but also my overall dental hygiene. The hygienists are very knowledgeable and make it a point to educate me on best practices for maintaining my overall oral health. I couldn't have asked for a more positive experience. Thanks again to the staff and keep up the excellent work.

Was a patient of MDA for 3.5 years - experienced the same type of rushed and anxious environment…read more Had an implant done that was definitely sub-optimal. The staff seem competent but there seems to be turnover pressure that reduces quality of care. After leaving MDA for another dentist, I found that there were some problems with my implant and gum recession that were completely missed by MDA. I regret sticking with them for as long as I did

I went to the Dentist associates. I love the friendliness of the staff. I will not be returning,…read morebecause,l thought the grant would cover,much more than was shown. If,the grant covered more,this would be my dentist permanently. I can't afford,what they are asking. I need to much done. Will not return...

This is unfortunate because just yesterday 5/26/26 I considered this dental office 5 stars …read more Because I needed a procedure done during covid restrictions and this office went above and beyond. The customer service was great and the manager at the time stated he was grateful for my union insurance during tough times. Recently I had a x ray and awaited approval for a reoccurring procedure. This time I noticed a downgrade in customer service and this office wanted over 2000 dollars for the same procedure they performed in the past for 100 Co pay ? They stated they no longer have specialized dentists only contractors? Disappointed!

Aside from being a kind gentleman, Dr. Padukone is a professional who knows his business. I have…read morebeen going to him for several years, and recently I complained about some pain. He immediately referred me to a wonderful endodontist who was able to correct two old root canals. Dr. Padukone then filled and sealed everything so I can enjoy a pain-free vacation. Thank you, @DrMaitreyaPadukone and @DrMahuaBosePillai. Job well done!

I've been going to Dr. Padukone for over a decade, and have never had a dentist that's even come…read moreclose to him in terms of quality, care, and personality. He's a talkative, charming professional who does a great job of making all of his patients feel remembered, and I greatly appreciate that he's never trying to upsell anything. His office staff is kind, and they go out of their way to ensure that any questions you might have are answered promptly and professionally. Dr. Padukone is simply the best!

Amazing experience for an emergency extraction. After my original dentist couldn't fit me in, this…read moreclinic provided a same-day appointment and immediate peace of mind. The office is beautiful, and the staff is very welcoming. Miriam and Dr. Wang were professional and made me feel completely at ease, something I rarely feel at the dentist! The procedure was painless and efficient; I was out the door in under an hour with great post-op care. This office truly lives up to its reputation. If you need high-quality dental care in the city, look no further.

Dr.Reddy is the absolute best!!! I can't recommend her enough. She walks me through everything she…read moreis going to do, answers all of my questions, and makes sure I'm comfortable throughout the entire process. Highly recommend seeing her!