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    Central Park West Dentistry

    4.5 (231 reviews)
    Open 8:00 am - 8:00 pm

    Services - Central Park West Dentistry

    Cavity treatment

    Crown cleaning

    Dental exams

    Central Park West Dentistry Photos

    Recommended Reviews - Central Park West Dentistry

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    Reviews With Photos

    A S.

    I am writing this review out of genuine disappointment and concern regarding the business practices at Central West Dentistry, as I paid for services that were not delivered as described. I returned to this practice in August 2025 specifically because of my past positive experience with Dr. Martin, who had always been sensitive to my severe dental anxiety. For my August appointment, booked for a cleaning, exam, and X-rays, I confirmed in advance that I required nitrous for the entire visit along with Valium. Instead, I was met with repeated pressure from a hygienist I had never met before about "concerns" with my teeth and gums, even though Dr. Martin had already examined me and said everything "looked good." The hygienist left mid-appointment to discuss insurance coverage with the office manager, leaving me waiting. When I asked to proceed with the cleaning I originally booked, she turned the nitrous off, switched to oxygen and I ultimately left without the full service. Because I care deeply about my dental health, I later scheduled Periodontal Scaling and Root Planing for today, the deep cleaning their hygienist recommended. I was told it would take two hours to complete all four quadrants and cost roughly $350 per quadrant. I prepaid nearly $2,000 and confirmed, in writing, that I required nitrous for the entire appointment and did not want any upsells mid appointment. Despite receiving multiple confirmations (two emails, three calls, and a text), the experience again fell far short. I flew into NYC specifically for this appointment and timed my anxiety medication with the appointment time to ensure treatment would go smoothly. When I arrived early at their request, the hygienist attempted to rush me into treatment before the nitrous had taken effect, contradicting their claim of understanding dental anxiety care. Then I was told I would receive injections to numb my entire mouth, something never mentioned during the booking process, not listed online in the procedure description, and not disclosed in any of our prior conversations. I declined and requested standard numbing gel. The "two-hour" Periodontal Scaling and Root Planing began at 4:02 pm and ended at 4:32 pm, 30 minutes total. Literally. I was then told the reason was simply, "Your teeth are in such good shape." This is especially concerning given that four months earlier, I was told (during a basic cleaning) that my gums were in such poor condition they needed to stop mid-appointment to verify insurance approval for a deep cleaning. Yet now, after paying cash upfront, all four quadrants were completed in just half an hour. It feels inconsistent at best, and at worst, like a bait-and-switch situation. I also paid $215 for nitrous oxide. Based on the photo I took, the machine displayed 60% nitrous / 30% oxygen. At no point did I feel the typical physical effects one would expect--especially when combined with a prescribed sedative. It raises the question of whether the nitrous tank was empty or improperly administered. I've had nitrous EVERY dental appointment for 20 years - i know how I'm supposed to feel, I repeatedly said nothing was coming and I was fully alert, yet another scam. To summarize, I paid nearly $2,000 for: * A two-hour Periodontal Scaling and Root Planing that lasted only 30 minutes * Four quadrants of scaling, when realistically only one or two may have been addressed * Nitrous oxide that did not appear to be delivered as represented * An exam I was told was required, yet I never saw the dentist at all. Oh and on my statement, it stated I received an Ibero scan - never happened and the receptionist said, well you weren't charged for it. LOL. I am requesting reimbursement for the nitrous charge, two of the four quadrants, and the exam fee. Patients have choices in dental care. If a practice advertises expertise in treating dental anxiety, the staff should be trained to actually deliver on that promise. Unfortunately, my experience demonstrated the opposite.

    Crown that fell out

    **My new crown fell out 2x in less than 2 months! 11-year patient** CPW's culture has always been business first, patient last. Their general demeanor is cheerful, but casual indifference. They don't understand nor care about what it's like to be a patient with them. You'll often get wrong, conflicting information about your bills and procedure costs across many staff who never seemed aligned on your procedures and statuses. They've declined fast in the last 2 years. For my last cleaning in June, I was charged for services without asking me permission leading to a surprise bill and always subjected to general pushiness around extra procedures. Recently, they urged me to get a crown - they said it was time sensitive. They never talked me through how they work with Care Credit (financing) or had a verbal conversation with me. My bill breakdown of what I owed the day I paid with Care Credit wasn't explained in context with insurance coverages/total price or given to me in a printed form - just 1 charge on the invoice. Their entire team mislead me to believe that I would get a reimbursement for a 2-part crown procedure. I chased them for 3 months only to learn that the money I had been chasing was their payment from the insurance co. not mine so they wasted my time. Then, the crown fell out after 2 days post-procedure and then again after 7 weeks after re-cementing. This required me to make 2 trips to their office which is a 40 minute commute each way for me. I had to cancel my Saturday plans abruptly on my days off to deal with it. No apology or no partial refund for any inconveniences. The Dentist essentially said the 2nd time, that he already explained cement is tricky and that this is normal for this thing to fall out and I just have to keep coming back (as if I have nothing more pressing to do than come back for on-call fix it appts.) When asking for some relief/discount for the inconvenience, I was given a letter today from the Owner that they will no longer provide services to me as a patient, which I believe is a cover your -ss letter for when this crown falls out again. The dentist was turned off that I was quiet and he was very rough in handling my mouth - I felt gagged and at times was in pain due to pulling and poking my gums with sharp tools. After all the above, are they thinking I'm going to lather them with flatteries and pleasantries? They offered me no charge for the re-cementing - did they think I would actually pay for that? Again, zero clue on patient experience. I started to realize this place wasn't for me after the 1st crown fell out and seeing the depth of dysfunction/disorganization in this office. I went to a new dentist. It turns out, my new dentist said my teeth didn't require 4 month cleanings, special floss/wash and extra deep cleanings that CPW charged me for. The patient communications were simple and clear. No upselling for sealants, implants etc. My story is not the only one here about experiences with CPW. They can't handle criticism and are really lacking in how to write and deliver effective patient communications. Had the Owner not sent me the letter today where he gaslighted and blamed me for billing confusion, I would not likely have posted this review since I wanted to forget this entire decade with them. Over time, you'll see their true colors. And, I suggest you think carefully, before you decide to choose this place. *They will post gaslighting comments, but just read yelp and google reviews from long-time patients

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    Page 1 of 6

    Ask the Community - Central Park West Dentistry

    Do u take health first insurance?

    We’re not a contracted provider with Healthfirst, but you’re still welcome to come see us! We can provide the paperwork you’d need to submit a claim directly to your plan for partial reimbursement using any available out of network benefits. If… 

    How much for a cleaning?

    For people without insurance, our self-pay new patient wellness special is $450. That includes a cleaning, comprehensive exam, full set of x-rays, oral cancer screening, and fluoride treatment. We also offer a membership starting at $59 a month that… 

    Do you accept Aetna?

    We do! Our general dentists are in-network with Aetna DPPO plans.

    Do you accept Delta Dental?

    Hi Henry, we do! Our general dentists are all in network providers with Delta Dental Premier plans.

    Hey guys! I work for apple and was wondering if you guys are within MetLife PDP plus network?

    Hi Kelly, Thank you so much for your question! We accept MetLife as out of network. We have a lot… 

    View All 7 Questions

    West End Dental Associates - Digital panoramic x-ray

    West End Dental Associates

    3.9(223 reviews)
    0.6 miUpper West Side

    The dentists and hygienists are superb. My husband and I have gone there for years. However, they…read morewere just bought by a bigger practice, which significantly raised the prices. However, the new owners have not improved the facility, which is frankly very funky. The linoleum is taped together. There are no coat hooks: we are told to stuff our coats on a shelf in a doorless closet. The place looks like a third-world doctor's office, which was fine until they raised the prices.

    I've been going to West End Dental Associates for years. Even though the office itself is very…read morerun-down and in need of significant renovation, I always felt the dental care was good, so I overlooked the condition of the space. This week, I went in for my routine six-month cleaning and X-rays. Everything went well, and I was told my X-rays looked great. Before I left, however, a new dentist came in for a quick exam and told me I needed two dental procedures within the next couple of weeks. It didn't feel quite right, but I trusted the recommendation and scheduled the appointment. Something continued to bother me, so I sought a second opinion from a prosthodontist. After a thorough evaluation, she told me the recommended procedures were unnecessary and strongly advised me not to move forward with them. I called West End Dental Associates to express my concerns. I was told the dentist I saw was a new hire and that the head dentist would call me the following day to discuss the situation. Unfortunately, I never received that call. What concerns me most is not just that I was given what another dental specialist considered poor clinical advice, but also the complete lack of follow-up after I raised my concerns. That experience has caused me to lose confidence in the practice, and I will be taking my dental care elsewhere.

    Photos
    West End Dental Associates - Main entrance

    Main entrance

    West End Dental Associates - Operatory room #3

    Operatory room #3

    West End Dental Associates

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    Clarence Loflin, DDS

    Clarence Loflin, DDS

    4.8(174 reviews)
    0.3 miMidtown West
    21 years in business
    Consultations available

    I've been Dr. Loflin's patient since 2010. I can say that he is an outstanding dentist, with great…read moreknowledge, experience. He is very gentle, kind. I've never had pain when I visit him. For me, the most beautiful quality is that he is extremely ethical. Would never force any dental work that is not necessary. A previous dentist told me I needed work on a tooth. Estimated to $2,000.00. Dr. Loflin had moved and I didn't know where his new office was. Luckily, I was thrilled to locate him. I went back to see him. He took X-rays of my tooth from every side, with a lot of attention. My tooth had no damage. I did not need the work. He could have agreed with the other, done unnecessary work and scam me out of $2,000.00. I know that he cares about me and does his best for me. I've sent a few people to him and they all "love" him. For me, he is the absolute best. I love him! Jasmine, in his office, is very nice, helpful. I cannot recommend Dr. Loflin enough! The best!

    Dr. Loflin is the rare kind of dentist who genuinely puts his patients first. I came in expecting…read moreto need a procedure, but after a careful exam, instead of rushing into treatment, he took the time to explain everything and said we should just wait and observe for now. He could've easily done extra work and charged me for it, but he didn't. That honesty, along with his calm, caring manner and kind staff (especially Jasmine) really stood out. If you want a dentist who puts your needs ahead of your wallet, go see Dr. Loflin.

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    Clarence Loflin, DDS
    Clarence Loflin, DDS
    Clarence Loflin, DDS

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    209 NYC Dental - Front Reception

    209 NYC Dental

    4.6(364 reviews)
    1.1 miMidtown East
    Emergency services
    Free consultations

    Dr. Reddy is incredibly knowledgeable, takes the time to explain everything clearly, and genuinely…read morecares about her patients. Every appointment has been a great experience because she answers every question without making you feel rushed and always makes you feel comfortable from start to finish. I have been going through a year-long dental implant process with Dr. Reddy, and her bedside manner has been exceptional throughout. She is compassionate, considerate, and incredibly relatable, which makes every visit feel much less stressful. From the initial consultation through each stage of treatment, she has taken the time to explain exactly what to expect, answer all of my questions, and make sure I felt comfortable and confident in the process. What could have been an overwhelming experience has been made so much easier because of her patience, kindness, and genuine concern for her patients' well-being. What I appreciate most is her attention to detail. She never cuts corners, always makes sure you understand your options, and genuinely wants the best outcome for her patients. You can tell she takes tremendous pride in her work, and it shows in the quality of care she provides. Beyond being an outstanding dentist, she is a warm, thoughtful, and genuinely amazing person who treats her patients with empathy and respect. As an added bonus, Dr. Reddy is absolutely fabulous and has impeccable style and taste. She is passionate about helping her patients look and feel their best. I wouldn't hesitate to recommend her to anyone looking for a dentist they can completely trust.

    Rukhsana is the most thoughtful, caring hygienist. She takes the time to do a deep cleaning,…read morelessens my fears by communicating with me through the whole process.

    Photos
    209 NYC Dental - Reception area

    Reception area

    209 NYC Dental
    209 NYC Dental

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    Central Park West Dentistry - generaldentistry - Updated August 2026

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