I have called ever day for the last 8 days no one answers their phones or returns messages…read more When I did call back after waiting 5 days, I was told "We didn't call you back because we need a referral ". I told him it would have been helpful if someone would have called to let me know this. I had an Urgent care facility fax them the referral on Saturday, I called today to confirm they received it. They said their fax receipt is 24hrs because the fax is electronic. Really? Normally electronic is faster than a fax machine. Finally I asked for a Supervisor and she said their normal turn times for new Patients is appx. 3-4 weeks but she would confirm and call me back tomorrow. ( what's another day after waiting 9days when I am is so much psi. And can't walk). The Supervisor also told me they aren't answering their phones because they are all on the phones. I said ok but why can't they return their messages? The reception/people who answer the phones are unprofessional, no experience and lack concern for patients. I have never complained as I know I'm not the only person waiting. I would not use Neospine, if Dr Allen was not there. He is best foot Dr. Unfortunately he works out of this office. If they truly wanted to help people in pain they would return calls and at least act like they care about new patients. This is the worst customer service I have ever experienced. No wonder Yelp reviews are the lowest one Star! Read the reviews!!! Who is running this place?

I was referred to Neospine about a month ago for a herniated disc. I repeatedly called, and left…read moremessages as instructed. I called multiple locations and left messages and multiple locations over the course of a week trying to get scheduled. Never heard back from them, and ended up getting a new referral through MultiCare and got scheduled same day. Super frustrating experience as I was out of work due to the injury and their customer service is non existent.

Dr. Jung is an outstanding neurosurgeon and an exceptional physician. From my very first…read moreappointment, he was personable, compassionate, and took the time to explain everything thoroughly, which gave me complete confidence in my care. He was meticulous in every detail and made sure all of my questions were answered. His follow-up care was equally impressive--attentive, professional, and genuinely caring throughout the recovery process. Thanks to Dr. Jung's remarkable skill and dedication, I am now pain free and feeling better than I have in a long time. I highly recommend Dr. Jung to anyone seeking a highly talented neurosurgeon who truly cares about his patients.

Dr Jung is a compassionate, patient, extremely knowledgeable, gifted surgeon…read more He did a 7 hour surgery on my 70 year old husband who was completely dependent on a walker due to an extensive impingement in his back and lower spine. Tom is back to life and doing so amazing. He's gardening, walking, helping our daughters and grandchildren again. I am so grateful to Dr. Jung for sharing his gift and talents of surgery and restoring Tom back to life. Please do not hesitate to reach out to this wonderful doctor for help. He is so knowledgeable, yet empathetic to the patients need. Thank you Dr Jung from a very grateful family.

Great Surgeon. He did two back surgeries on my husband and he hasn't had any problems since.read more

Dr. Martin is a great doctor. Sometimes the wait is long but in the end it's worth it.read more

Dr. Tran is the most compassionate and honest neurologist I have found. I had three back surgeries…read morein the past that not only paralyzed my right side but made it impossible to do the things I love to do. After my first visit with Dr. Tran, he explained the process thoroughly. No metal or screws. I totally trust his procedure and am now 7 months post surgery and doing very well.

No review of chart, Heinz 57 approach and was treated as "most times." Dr. Min felt it more…read moreimportant to define what a sagittal view of an MRI meant, than addressing my specific questions about the existing MRI studies. Noted in chart I could tandem walk when I could NOT DO IT! No problem doc, falsifying records? No big deal! Wow! All in 15-minutes, I might add. I pulled on the God ropes as my retired RN Mom would say, by pushing back on his assessment and demanding an updated thoracic MRI. Go figure: Intraosseus tumors now added to scoliosis, ventral canal indentations and several bulging discs. But hey, what good could a holistic view of the spine be in diagnosing/identifying treatment plan that is not a handful of pills thrown at me? Avoid this place!

Extremely attentive at first visit. Scheduled surgery and was told on the way to the operating room…read morethat he may not be able to help with one of the vertebraes that was broken. I wish he would have told me that at the preop. I would have gotten another opinion. I asked him to do his best but it still isn't right. The cement also leaked out during surgery! When I asked about what could go wrong at the preop, leakage was his answer. When I asked how often this happens, he replied that he's done over 3,000 and never had it happen. Hard to believe I was his first of over 3,000. The other vertebrae hasn't caused any problem since the surgery. Rather than seeing the doctor for my post op he sent me to his assistant. I never saw him after surgery or since.

My new neurosurgeon spoke to me very frankly and told me he wanted to speak to me as a person and…read morenot a surgeon; that Keem most likely implanted my artificial disc in the wrong place in my cervical spine, then claimed it migrated to shirk personal responsibility. (My new neurosurgeon had presented my case to a team of his cohorts, and they came to this conclusion together.) Keem's office consistently fails to provide pre-op and intra-operative photos to members of my care team who request them; multiple neurosurgeons have tried. No one except Keem's office has seen them. Context is included in my two reviews below this one. Keem allowed me to feel like it was hopeless, that the disc would "continue" slipping indefinitely due to the default of my own body. Keem looked me in the eyes and lied to my face the two times he had the courage to show his face to me after his failed surgery (and one of these was a presumably forced meeting facilitated by the Polyclinic's risk management department). He's unscrupulous, which a surgeon should never be. I wouldn't trust him with a houseplant. I've had innumerable complications as a result of this failed surgery. My career as a dancer is over. I've chipped multiple teeth from my post-op convulsions. I've gotten a diagnosis of PTSD. I'm going to be different for the rest of my life. I'm moving forward with a lawsuit.

This is a wonderful medical office and Dr Mohit is brilliant. I had an extremely involved spine…read moresurgery and came thru it beautifully. He takes the time to answer all your questions and explains in simplest terms so you fully understand. When he's in the office with you he is totally focused on you and your problems. I thot the "Bedside manner" was a thing of the past but it is alive and well in Dr Mohit. I highly recommend Dr Mohit and everyone here. If I ever need to have surgery again or any of my family members he will be the surgeon. 100 stars

Like Dr. Mohitt. Very informative and easy to talk with. Has excellent schooling for spine…read moresurgeries and quite educated in the field so felt comfortable with him. The administrative staff is less than desirable . Not very friendly and does not call you back. Waited two weeks to get phone call for scheduling my injection. However when I called them to find out when I could schedule my injection, they said that the approval from my insurance still has not come back. I called my insurance immediately and they said that they had just received the request for the procedure within minutes after I got off the phone with the spine center. My insurance said that they would process this claim and get it back to them promptly. I then had to call back the spine center a week later to find out when I could come in for my injection. I was then scheduled for my injection a week later. They are not on top of their paperwork and procedures at all in the front office. Nor do they take responsibility when they have made a mistake. I would suggest that if you use this center, be proactive in scheduling your appointments and be proactive with your insurance so that you get the care that you deserve because the doctor is a great doctor.

Dr. Nwosu is good at making it seem like he is listening when in all actuality he isn't listening…read moreat all. He already has his mind made up before he comes in the room and doesn't care how much pain you're in or any of your concerns. On top of that he wants you to get special letters from other doctors and doesn't let you know he wants them until a couple more weeks go by while you're at home in horrible pain. He does whatever he is able to to stall the surgery because he knows deep down that he is a far less capable surgeon than he tries to claim. That's why if you look at other reviews he is only a 1.5 star out of 5. Yeah I'm frustrated and angry at him but believe this it is all true. Waste of space and time

From the owner: As a spine surgeon specializing in neck and lower back pain, Kenneth Nwosu, MD, is skilled in the…read morecutting-edge techniques to address chronic pain and mobility issues caused by underlying spinal disease or injury. Dr. Nwosu believes in the many benefits that minimally invasive surgical techniques can offer his patients, including minimal hospitalization and expedient pain relief and return to an active lifestyle. He offers a variety of surgical options at his multidisciplinary spine practices in Burien and Puyallup, Washington. After graduating from the David Geffen School of Medicine at the University of California at Los Angeles (UCLA), Dr. Nwosu completed his orthopedic surgery residency at Harbor-UCLA Medical Center followed by a spine surgery fellowship at the Harvard Combined Spine Fellowship Program, affiliated with Harvard Medical School in Cambridge, Massachusetts. Dr. Nwosu is an active member of the North American Spine Society and the American Academy of Orthopaedic Surgeons. Dr. Nwosu continues to perform extensive research in spinal surgery. He is a published author who also speaks about his surgical research at presentations within the medical community. Dr. Nwosu's personal philosophy focuses on working closely with each patient towards developing a tailored treatment plan to ensure the best outcome...

I did not even get to see a doctor. I got a nurse practitioner who was extremely rude. She quickly…read moreinformed me that it was "not her job to find out what is causing the symptoms". She let me know that she sees a lot of people and doesn't have the time to find out what my symptoms are from. She did not perform an exam or ask me hardly any questions. She couldn't have cared less and was extremely condescending. It's heartbreaking to be in so much pain and pay for that type of experience. I was in the room for under 5 minutes proscribed something that she changed several times and sent on my way to figure it out.

Dr. Kim is amazing. I first saw him on 3-26-15 first time for a follow up from the ER for a back…read moreissue. When he first came in the room he knew there was something major wrong with my back. Dr. Kim and his nurse got me in for a same day MRI and then called me the next morning at 9am and got me in to see a surgeon the same day. Turned out I need emergency back surgery had it not been for Dr Kim I would have more permanent damage than I already do. Since the ER told me it was nothing. So thank you to Dr Kim and his staff