I see plenty of bad reviews; many of them being pretty old. I can honestly say my experience, about a week ago, was great. Our water heater broke, was leaking, and the shutoff valve didn't work. So we were looking for quick service, and Kennihan's delivered. I called before the start of normal business hours (probably 7am or so). Whomever fields calls off-hours took my information and promised someone would call me back to discuss service in 15-20 minutes. Sure enough in less than 15 minutes I received a call (I believe from the owner) and was informed service would be scheduled as soon as their service desk folks arrived at 8am to see what techs were available and when. Again, I received a call promptly around 8am, discussed my situation, provided the necessary details to get an over-the-phone estimate, and scheduled a service call for that same day. When the tech arrived around 3.5 hours later, he had the old water heater removed, and the new water heater installed in about 4 hours. With all the complaints I saw others post about being "ripped off," I didn't find that to be true. They installed a quality Rheem gas water heater (not one you can buy at Home Depot), a new shutoff valve for the water and gas, and disposed of the old water heater, and some other bulky parts from an old air filter unit (that had nothing to do with the service call). Conversely, my parents used a different HVAC company, and paid a comparable price for a new water heater installation but didn't have same day service, didn't have one that needed replaced/disposed of, and purchased a different brand of water heater. The total difference in price was $300. All-in-all I felt it what we paid was reasonable. By all means, comparison shop, but I'll be calling these guys the next time I have an HVAC problem. read more

Kennihan charged 8000.00 for a hot water tank he spoke highly of at the time. He said we could not have a tankless system as requested. I have two hot water tanks, one I paid 1900 and it ran for 9 years. The one just went bad and this 8000.00 one never worked. I turned it up to 130 and I have no hot water or pressure. I called them to ask if there is a warranty on the tank and told me "well it's two years old." He wanted 179 to look at it. After reviewing the bad reviews, I told him I will add one too. He hung up on me... I do not recommend this business. When he was at the house, he started telling me my Generac was not done correct and wanted other work it seemed. I am quite happy with my Generac company. I had a radon business scheduled and he wanted this service also. I am quite happy with my radon company. No thanks Kennihan. I don't even think one star is appropriate for this business. read more

I am a renter and my landlord uses Kennihans for service needs. The technician showed up less than an hour after I made the call to my landlord, absolutely incredible. The speed of response was awesome but what really made it a great experience was the tech. Dave showed up and was so friendly, kind, and caring. I am a single woman and I truly don't know much about maintenance. Dave walked me though everything and never made me feel embarrassed about the questions I was asking. He figured out and fixed the problem so quickly! He also gave me helpful tips to make things easier for me in the future. I am so thankful for the service and care. Kennihans is wonderful and so are their employees! Thank you!! read more

I don't normally do reviews, But I need to post this one, I came home to find my Heat pump was not working, I called Kennihan to come check it out. Jeff Showed up. Took the cover off & went on how old my unit was, (it's about 12 or so yr. old. Jeff Tried to convince me to buy new unit. When i said no, too expensive, He told me my start capacitor was bad. my cost 512.00. I was shocked as they had replaced one a while back for maybe a couple hundred Doller, I said Let fix it get it going. Jeff Unplugged the wires to the cap. & put in a new one. Max 10 minutes. Went downstairs to ck all was working about 20.min. max. My bill was 159.00 to show up & diagnose, I get it, 512.00 for a capacitor, WTF. Total 680.00. It bugged me on how much this all was. & I cannot find my old receipt when the changed last time. Jeff said the price of the capacitors had gone up. Next day, I removed the cover & took a picture of the cap, I looked online for a Start Cap. exact one. The most $ i found the same capacitor was 15.00 Even if they charged me 10 times the cost of a new cap. that's 150.00 Very diff from 512.00, I paid the 159.00 for the service call, I get it. Thats ok. But to charge 512.00 to unplug & plug-in a 15.00 capacitor + the 159.00 total was a total of 680.00 Thats outrageous, I called their office the next day to voice my displeasure, said she would pass our conversation on to the MGR. I was hoping for the owner. I never got a call back to maybe explain their cost for the 1/2 hr. service. & a 15.00 part. J.J. Gibsonia. pa. read more

Beyond the $99 charge to come to your home, Make sure you are aware before they make a call to your home that they will charge a diagnostic fee of $159. This wasn't explained until they get to your house. If you decide to not have them perform the work you will lose that money. read more

Dave was here today for A/C check. Was very professional. & knowledgeable. very thorough and answered all questions about possible replacement unit when needed. read more

CROOKS!! They told me it would cost 8500$ to replace a toilet flange that cost less than 20$, Because they claimed they would need to demolish the downstairs bathroom just to get to the toilet upstairs, So after watching some youtube videos i did it my self for 20$ and less than an hour of labor, they are CROOKS!! read more

I have been a customer for a few years and cannot be happier with the service. I never ever feel like I have been ripped off or talked down to as mentioned in another comment. Technicians are fast, efficient and extremely polite. Highly recommend this company, honesty is key and there are way too many dishonest rip off artists out there! read more

Total crooks. Came into my house and told me my carbon monoxide levels were high enough to kill me. Told me I needed 10,000 dollars worth of repair. But then they were able to "fix" it temporarily until they could install the new equipment. The technician got highly agitated when I called a friend of mine on the phone and he started to ask questions. That raise my suspicion so this morning I had someone that I totally trust come to my house and they told me there was absolutely nothing wrong with my system. I called the owner who denied the whole thing and said that they saved my life. I told him I wanted my money back and he told me not in 1 million years. That shows you the heart of the Kanahan company read more

What a shame a long term client is ultimately gouged $$$ and taken advantage by this firm. I recommend folks use another firm these guys are arrogant, I guess they have just gotten full of themselves. Beware, I cannot recommend them for my services! read more

DO NOT USE THIS COMPANY. THEY DO NOT CARE ABOUT THE CUSTOMER OR SOLVING THE PROBLEM. An obviously junior worker came to work on the chlorine treatment system for our well. A courteous young man, he worked at the problem for awhile then was on the phone with his boss to figure out what to do. (He told me his boss works on more complicated systems such as mine). He did figure it out eventually with his boss talking him through the whole process, but it took time, with a few phone calls, and resulted in a 2-hour service charge instead of what should have been less than 1 hour. The problem was a clogged flow switch which he partially disassembled and removed the blockage. The charge was $466. The following day the flow switch stopped working again. When I called the company to speak with the boss I was told that he was out of town but would call me when he got back. I never got a return call, so tried again the next week. Had to leave another message, but this time the call was returned a few days later by the owner. I explained the issue and he told me that the system I have is not good and there is a better system available (costing about $4,000, by the way). I told him our system was less than 5 years old and he shrugged me off, basically refusing to return to fix or replace the flow switch. And no mention of a refund for not having solved the problem. I eventually found a plumber who knows about well water treatment systems, and he was able to fix the problem promptly by simply replacing the flow switch. Kennihan's motto is "We treat your home like it's our Grandma's home!" I feel very sorry for their Grandma! read more

Our boiler stopped working yesterday. I called around this morning to find somebody who could come out and look at my system. Kennihan's was not the first that answered, but they were the first to be able to get a tech to me. LeAnn is my new favorite customer service rep! The tech arrived at my house less than an hour after I called and it wasn't billed an emergency visit! Dave was the tech to troubleshoot my situation and he had me back up and running in no time. The communication was outstanding and their service fee was completely reasonable. I recommend this company for sure! read more

I can't comment on their work because they cancelled my appointment for an estimate 4 hours before the scheduled time. I understand things happen and was ok with that. The owner asked me to text pictures of the job and additional information, which I took the time to do, and he'd get back to me with an estimate. After not hearing back from him for 3 days, I texted him for an update, which was ignored. There are a million plumbers; service is everything. Do not recommend. read more

I had a toilet flood a bathroom. So I called Kennihan Plumbing & Heating. This was worse company I ever dealt with. They showed up the next morning, after evaluation determined that the leak was because the parts in the tank were bad. I said I'd that is the case let's do all 3 bathrooms so I will not have another issue. The tech said he had to check to see if he had enough parts. He comes back from the truck and said his manager said it would be 275$ per toilet. This shocked me since the part is only 14$ and takes all of 15 minutes to install. This company is gouging people. So basically the part cost 14$ and they are charging 231$ for 15 minutes of work. Stay away from this company. read more

If I could give a zero rating, I would. I was charged $90 just for them to come to my house regarding leaking hot water tank. They said I needed a new one and the estimate for it totaled $5844 (in addition to the $90 which they said would not be applied to that cost). I had also asked them how much it would be to add a shut off valve to my plumbing. Their estimate for that was $399!!! I am a woman, but I am not stupid. I have several rental properties; and I know what it should cost for these things. I told them their prices were obscene and called another company who is installing the same size, same brand high quality tank for $2339. The $90 was down the drain, pardon the pun. I guess I'll chalk it up to learning a lesson to never call these people again. I wish I had read the huge number of one star reviews and complaints about these rip offs. I would not have called them, wasted $90 for nothing, and wasted my time which I could have used to actually make arrangements to fix the problem for an acceptable price. How the owner stays in business, I'll never understand. No one with an ounce of sense would pay these inflated prices. read more

Our toilet was leaking a bit and we had water in our basement. They charged $950 to reset the toilet with parts that cost less than $10 and didn't even fix the leak in the basement. It took 2 hours, that's $475/hour for labor. I do not recommend them for any project. read more

STEAR CLEAR OF THIS COMPANY! My air conditioning failed during the Aug. heat wave and I called Kennihan because they promised weekend service calls for which they charge $189. I knew that up front. The technician came out and replaced a capacitor for which he charged $287, bringing the cost of the service call to $456! I was aghast! He told me I needed a new AC system and he wasn't sure how long the fix might last, but . I was aghast at the price but he said if I purchased a new system through them, they would deduct the price of this service call. Kennihan's estimate was $5134 for a new system. The system stopped working 20 minutes later and got 2 other estimates, both for comparable units and both $1500 less than Kennihan had quoted. I had a new system installed by Restano For $3640. Later I called Kennihan and asked if I could return the essentially unused capacitor and get at least a partial refund of the $267 since it had been used for less than 1/2 hour. They refused. Then I looked online for the price of the capacitor thinking I could sell it and recoup some of my money and learned it cost only $6.95! Kennihan had charged me 38 times the cost of the part! Greedy and unscrupulous! read more

The guys were great that came out to service my furnace. However, not more than an hour after they left, the furnace stopped working. I called, the owner called back. He spoke in a belittling manner to me. He said, "Are you sure it was Kenninhan's? What were the guys names, what did they say was wrong with it? How do YOU know that the furnace isn't working?" He was more than rude, he has ZERO INTEGRITY!!! The temperatures were dropping in to the low 30's . He said to me repeatedly, "What do you want me to do?" I said, "What I want you to do is honor the $324 I just paid you to repair my furnace, and send someone to fix it." He said, "There will be additional charges." He went on to diagnose the problem and why the furnace isn't working, without any intention of speaking to the guys that serviced it, and were actually here. If that were the case, why didn't the servicemen tell me that before working on it? This is only my 2nd Yelp review. I don't complain much, but this guy should not be a small business owner! I have never been more disgusted with service by a locally owned business!! I reccomend anyone BUT KENNIHAN'S!!! I'll be seeing him in court! read more

Terrible service! Said they did a "fix" but did NOTHING. Had to call another plumber who saw Kennihan's $189 invoice and said NO way that is ridiculous. Erie Insurance adjuster said do NOT EVER use them!! They took advantage of my 76 year old 1/2 blind Aunt!! They owe her $$$ back!!! Just unreal how they treated her! read more

David's service was good, and he was done quickly. He wore a mask without my having to ask him to. the reason I gave a 4/5 stars was because of the price. They aren't cheap, but the workmanship looks pretty good. read more

We were charged "$65.00 for an oil furnace filter that retails at $1.36. When it was supposed to be included.

Worst customer service I have ever come across. Had a scheduled apointment for a before noon call and no one ever showed up or called. when I called the company to find out what was going on the "owner" Jerry was no help and asked if I wanted to reschedule. I then told him I already lost a half days work waiting for them. Then he stated he didn't want to "go down that road with me" What does that mean? How this company stays in buisness is beyond me. beware!!! Well by you response you are trying to cover your poor handling of the situation. In response to the comments from the company: First off this appointment was made a week ago and I was told if you were not going to make it I would be called. Unfortunately I am not independently wealthy like yourself where I can? afford to lose work so by taking the day off . You are now just trying to discredit my review to save face. Shame on you. read more

I felt rushed and the price of their labor was ridiculous! Way overpriced for the short time they were here. They installed two valves and a regulator. I had the water company come out the next day and they installed a new water meter. They told me that the plumber is not supposed to turn the water off only the water company. I am not a plumber so I has no idea! I found these guys on Home Advisor so I'm staying away from that web site read more

Last year; (2018) I had brand new a coil installed by Kennihans. I had never used this company before as our house was a new build in 2011. Sauer brothers installed our AC and from the get go it continued to freeze up....not just before we moved into the house...but each year consecutively it would tank mid to late summer. I didn't want to call them again as I had had enough of the same old same! (hindsight 20/20 I should have insisted the builder get it out of our house but he always offered excuses for them too) Kennihan came out and seemed to know what they were doing. The young guy tested the A coil for leaks and showed me several of them in a neon color. I ok'd a new A coil install. This summer was plenty HOT and I was very happy that our AC could keep up. That is until this week. I cant get the house cooler than 72. My preference is 68-69. Our house is heavily insulated and we have Hardy Plank siding. I called Kennihan and a very rude woman took the call. I asked for a service call and she said for what? I said...AC. She replied....what? You cant schedule AC until late spring. I said...why? My house is hot and my unit isn't blowing?? She replied BECAUSE THAT IS WHAT THEY TELL ME! So I said...well I just spent $1500 for an Acoil and I would like to have it serviced! To that she looked up my account and said....you had that work 1 year ago! ?????????????????????????? WTH????????????? So a $1500 A coil has no warranty? I said....so what? I want it looked at! She said she would pass the message to Mr Kennihan.,...but she cant promise he would take the call!!!!!! So I said....tell Mr Kennihan he is losing a customer then! And she hung up?! We have an auto repair shop in Ross township. If my husband or my father inlaw would have treated our customers like this B did....we would not be in business! I DEFINITELY WOULD NOT RECOMMEND THIS BUSINESS TO ANYONE!!!!! Tonight - another heating cooling guy came out- the unit is froze solid. He suggested letting it thaw until Sunday and he will bring out equipment to test the A coil. "Mr Kennihan; if you aren't too good to respond to a new customer who was treated like crap- how about standing behind your product???" read more

Disappointed in KENNAN HEATING AND PLUMBING. 1ST off it is not at no cost to have them come and check the problem. Think I paid $158. Technician was a real good guy. He couldn't write up estimate because he wasn't sure what all was involved yet (separated upstairs from downtown stairs as it was all tied in together ). Came to house and had to cut and cap 5 lines ( 2 return and 3 supply lines ) was charged $926. They were there roughly 4 hours and parts were $35 ( not sure why 5 caps are $35 ) so labor was $891 which comes to $222.30 an hour!!! Now I don't mind paying for a job but this is absolutely ridiculous !!! Please do yourself a favor and steer clear of these guys!!! Call ANYONE else BUT KENNIHAN!!!! Less than a one star rating read more

Please what ever you do Do Not call them ! Over charge way over charge i needed some work done they came out gave me a estimate thank God I got a second opinion because their cost was double what the other company gave me I saved $2000 on my service because I got a second opinion read more

I called Bill Kennihan to get his wisdom regarding gutter services in the area. Kennihan's has done plenty of work for Cathy and me since we bought our retirement place 4 years ago. They installed our new boiler/heating, extended that to heat our porch/room conversion, moved laundry machines & connections from basement, installed 2 air conditioner units w/compressor; so we know they know a lot. Bill just said, "Oh, we can do that for you". "That" was to clean the gutters and install screen covers to displace debris. I was surprised and glad because I knew they'd do a great job. They did! Herb and Myka came and polished off the job, including fixing a leaky seam, in one morning. Despite our double miss-estimation of the total gutter length, they still asked a very reasonable price for all the work and material. Kennihan's is my first call for anything. Though they are plumbing and heating folks, they do other stuff to help us out and we love them. Cathy has Alzheimer's disease and I'm supposed to stay of the roof. Bill's crews always do all they can to help us and we love them dearly. If you want excellent service and great products....call Kennihan's! I'm probably not supposed to post personal contact stuff here; so ask whomever answers their phone and ask them to have me return one of my rave reviews in person. I'll talk your ears off. Sincerely w/Joy, Dr. James Cramer read more

They know their stuff! Great service. Good price. The guys from Kennihans have been a joy to work with! We had a Geothermal System installed by them this spring. It is their goal to 'treat your house as if it belonged to their grandmother'. They always made it a point to work within my schedule as the installation progressed. Every day they would clean up from the day's work. The techs were friendly and respectful. Not only was their quote for the project exactly what I paid, but they were able to work with my existing duct work and did not insist that they replace it with their own. Replacement was the only option given by the competitors and this drove the competitions' cost up. I am so pleased with our system and I am happy to say I will use then in the future. read more

Get a second opinion before employing their services. I called Kennihan's out one weekday night when my furnace stopped working. They sent a tech to look at it. He poked and prodded and said that it basically needed to be replaced. They did give me the option of repairing but made it sound like this was not a favorable option and he doubted they could get parts for a 23 year old furnace and definitely not for another week. Left me with no heat (we had a wind chill advisory the next morning) and an estimate of $4800 for the cheapest new furnace and $5900 and $6300 for "better" options. Luckily I was referred to another smaller company who came out the same night for a second opinion. He spent an equal amount of time with the furnace, but less time spinning a yarn and more time exerting effort and got the furnace working again! It did die again the next day and we decided to replace it. He told us that any of those "better" options would be wasted on my house due to the setup of my house and piping. He installed it for $2800 and called the Kennihan's quote highway robbery. He got it in and did it with more professionalism and went above and beyond.....something I did not get the impression Kennihan's would do for me. read more

Many thanks to my Kennihan team Brian & Sam. They showed up on-time as promised and were extremely knowledgeable and courteous. I will definitely use these guys again for my next plumbing needs and I would highly recommend them to family and friends. read more

My Ac went out this morning and after calling the company we usually work with and being told that they'd be here "some time today" I decided to try Kenninhan's as we had just picked up his card at Cranberry Community Days. I spoke with Jerry directly and he had a technician to my house within the hour! Chad was polite and thourough and had the problem fixed quickly! He did not try and upsell me or convince me the problem was bigger than it was. I will be using their servies again for routine maintainence and check-ups of our AC and heater! Great work work Chad! read more

Great job from Herb and Sam thanks for the quick and efficient hot water tank installation.

Cost $125 plus half hour labor rate ($80) just to get an estimate!! Job estimate to get pressure tank replaced was $970 on top of that. Called Dillan Well Drilling the same day and got the entire job done for $579 (including new pressure gauges) the next morning. Call operator was very nice and so was the associate that came to our house but cost is outrageous. I would highly recommend skipping this company and calling around. They don't tell you the billable rate is $160 an hour and starts when they show up at your house! read more

We had a great experience with Kennihan's Plumbing and Heating. From the initial call for service to replacing our furnace and a/c, everything was top notch. Jerry and Zach were on time, clearly explained the problem, and outlined our options so that we were able to make the right choice for our situation. They did the repair quickly to be sure we had heat until they could replace our furnace and a/c, and the charge was reasonable. We will definitely use Kennihan's in the future for any HVAC needs that arise. read more