I entered the store without a clear idea of what I needed, but after a short Q&A , I received what…read moreI needed; a low-beam lamp for my car.

Best customer service ever. The G.M went into overdrive to fix a computer problem with my order to…read moremake sure all went well. So I give the 52nd st Kenosha store a perfect 10 today.

Shopped there for years. There are cheaper options out there, but it was a convenient place near my…read morehouse. I probably spent thousands or dollars there. Last night I bought a starter relay because my daughters car wouldn't start. The box they sold it to me in was kinda krinkled up (which I thought was odd), but the part was new and looked good. So I bought it. My daughter ended up being able to start her car a few minutes later (probably a loose wire or something). So I didn't need the relay. Didn't install it. Didn't do anything. It was still brand new in box. Tried to return it to the store (this was 20 MINUTES after buying it), and the guy said that it had been installed or looked used. So he would not take it back. Again, this was 20 MINUTES after I bought it. No oil, no grime, no scrapes, no dents, not even a scratch on it...because it didn't leave the box that I bought it in. I felt insulted and felt like I was being called a liar...as if I were trying to con them or something. Felt humiliated. All this over an overpriced $30 relay that I could find from any online vendor for $10-15. They destroyed our relationship and my confidence in ever buying from them again. After all these years and all the purchases that I made, I never want to go back. I will drive the extra five miles to Oreilly or just buy online at Rockauto or something. So just beware if you buy anything that you might even remotely ever need to return to the store. Don't expect them to kindly give your money back. They pulled this on me 20 MINUTES after purchase with a NEW IN BOX part and a VALID RECEIPT in hand. I would go so far as to say that you better triple-check the part before you even leave the store and make darn sure that it is the right part and that you will never need to return it, because they might pull this on you.

The manager is a jerk. One time i went in five minutes before they closed just to buy some washer…read morefluid and he would not stop reminding me that they were closing soon. I was literally waiting in line with the fluid in hand to pay and he was just next to me giving me my own personal countdown. And a few times I have asked to either borrow or have someone help me with the scan tool and again he's been a dick about it. One time he wouldn't even let his employee help me because they had been been there the night before to have my car scanned. And most of the people working there also treat you like your radioactive. They get annoyed if you ask for help finding parts, they are constantly on their phones or they just plain don't know anything about cars. To me that's an indication of bad management. It starts from te top up, managers set the tone for their staff and stores. If I could give less than a 1 star rating I would.

On a busy, winter storm Friday, hours away from home, I pull into Advance Auto Parts and found…read moreimmediate & knowledgeable assistance from Rudy. He even came out to assess what I was referring to. No fuss, no muss. Got what I needed to get back on the road. Definitely a place to remember for my future trips through the area. Highly recommend!

This place is GREAT! I stopped in with some serious questions about issues my vehicle was having…read more Tina came out to assess the problem and she helped me get the car back on the road with no issues! awesome experience overall!

As someone who is in sales/customer service I feel compelled when I have great experience to let…read morepeople know. I was having some issues with my 2001 Park Ave and wasn't sure if I needed an alternator or a battery. I was told by a friend that Autozone had a free service for checking your charging system, so I drove over to see what I could find out what was wrong and that is where my great experience began! I was greeted by Ben with a smile and he was quick to tell me that he could help me and that it wouldn't take long. Ben grabbed the testing computer and in maybe 20 minutes while he showed me how it works he was able to determine it was the Battery and not the Alternator. When I explained that I had an extra battery from a vehicle that had been totaled Ben never changed his demeanor and said no problem I like helping people. It was very obvious that he did in fact care about the customer! After showing me some different options for batteries if my other one didn't work, with out being pushy, I ended up buying a side post tool to change mine out. Great people can make a great experience and Ben did just that!

Decided to come today after church they were closed. But the sign says open…read more Disappointing......

The Advance auto on Belvedere Road in Grayslake is fantastic.I Needed a battery for my car, I…read morecalled they had the proper battery in stock, fairly priced. When i arrived to purchase the battery, it was pulled off the shelf ready to be installed. C Martens worked on installing the battery for me quickly. He was knowledgeable and worked quickly. I highly recommend Advance Auto in grayslake to anyone, and will continue to use this location for all of my auto needs.

Buyer Beware !!!! I wanted to bring this to the attention of all who buy parts to repair their…read morecars. I had to purchase an oil pan for my Mazda. I was quoted $460 for the non OEM oil pan. I was told the cost of the part a local shop paid from them was over $600. I also had purchased brakes through the third party and learned they were inflated as well. Full me once shame on you. Full me twice shame on me. What did I do to qualify this? So I called Mazda with a range of $171 to $205. If I purchased the part from Autozone it would have been $90. So be careful if you need parts. It may pay to get a second or third quote. I knew there was a problem with price gouging but had no clue it was this bad. Buyer beware at this location. People are friendly there but beware of the price. There is a reason wiper blades are more than $20 each and less than $10 at the other stores.

What a complete pain in the ass. Simply trying to get a battery and apply a coupon code to get it…read more Turns out the coupon code is only good online so I've got the battery and standing at the register and still can't buy the thing until I buy it online. And even though I'm standing at the actual store and buying the battery from them it then somehow defaults to Eau Claire Wisconsin. I wasn't gonna pay 25% more for the battery simply because they couldn't figure out how to get it switched to the location I'm at. I finally just left. When I go to purchase stuff online I find the actual store first and then go to that and then order it that way I can make sure and see what's in stock. It's not that hard to do it correctly. I have no idea how you can take such an easy process and make it so hard and time-consuming. I guess this is why it's easier to just order it on Amazon. I've never been in a parts store before, had the part at the counter to purchase and just walked out. This is a first.

I needed parts for a repair on my camper. The sales associate was very helpful and explained the…read moreparts I needed. I am also excited that advanced sells Diehard batteries. I have bought two Diehard batteries for my truck, and they work like a champ

Mark was awesome! He figured out how to put my wiper on when two other places could not. Thank you…read moreso much. I would highly recommend this location and employee!

Terrible customer service. Both the woman with the braid and the man with the short red hair were…read morenot helpful at all and had negative, unpleasant attitudes. Also, neither one were wearing masks.

I came here to buy a car battery and was pleasantly surprised that they install it for free, which…read morewas a huge plus. Unfortunately, the customer service wasn't as positive. The employees seemed unhappy to be there, and the person who installed my battery didn't seem very approachable. After the installation, I gave him a generous tip, and he only mumbled a quiet "thanks" without much acknowledgment. I appreciate the free installation, but a friendlier attitude would have made the experience much better. I genuinely hope the staff is doing okay and that whatever is affecting morale improves.

I had a great experience at Advance Auto Parts on 2/12/25, and I believe I worked with Rick (based…read moreon the receipt). I had just come from the hardware store, where they explained what I needed to get my snowblower working, but I hadn't written it down. I explained to Rick what I was trying to accomplish, and he knew exactly what I needed--it was the same product the hardware store had recommended. He asked if I had mixed oil and a few other questions before I made my purchase for $9.49 (a much better option than a $300 tune-up!). He also advised me to use high-octane gas for the snowblower, so once I got it running, I headed over to the gas station. Great service and helpful advice--thank you, Advance Auto Parts!

So, I totally regret not taking auto mechanics when I was in high school. It would have been FAR…read moremore beneficial than AP European History has proved to be. I rarely use AP Euro outside of my tea times with the Queen of England. Anyhow, the kids at the high school I teach at are awesome as is their auto teacher, and they do all my oil changes and whatnot and save me mucho dinero. So what I do is order the parts I need, and they fix it! This is where CarQuest comes in. I wasn't exactly sure what parts I needed, but I had an idea... something about an idler tension pulley on the a/c belt. Or something like that. Over the phone, Roderick was extremely friendly and helpful. He answered all my questions, ordered a part just in case I decided I needed it, and got me all taken care of by the time I arrived at the store. When I got there he knew exactly what I needed, knew all about my particular vehicle, and gave me suggestions. I bought a belt, tensioner pulley, idler pulley, and oil filter, all for about $70. Whichever parts I didn't wind up needing I returned, no problem. For friendliness and convenience, CarQuest was awesome and I will absolutely use them again. :)

Needed some quality wiper blades for my Toyota. Friendly staff helped me select best ones at the…read moreright price and even installed them for me on a windy 15 degree day. Thank you!

These guys are always enthusiastic and very helpful. Today was no exception! By all YouTube videos,…read morethe headlight on my suburban was gonna be trickier than I thought, and wud necessitate pulling the plastic part of my fender off. In any case I brought in the bulbs that I bought two weeks ago from them, and no questions asked they dug right in and actually found some trick to be able to get that bulb out without pulling the plastic fender piece. I'm hoping I got the name right I think it was Alex and while Alex was changing the bulbs the other young man enthusiastically covered for him with the other customers. real good guys probably a reflection from the top.

Alex at Advance Auto Parts was amazingly helpful in changing my car battery. He explained…read moreeverything with such ease and expertise, and most of all kindness. He also helped me find a key fob battery and oil to top off the tank. If I need car help again, I'm definitely coming back here and asking for Alex!