the technician was fantastic! however the company is very disappointing to work with. I called several times and never ever got them to answer the phone. you get a message to send a text, but they never replied or acknowledged the text. I had to drive to the location in Murfreesboro and when I went in to explain what was happening, all I got was, "well we have a lot of calls"...."there are 24 text messages that I haven't answered". do yourself a favor and stay away. John Sant Amour read more

I would not recommend Ken's Appliance repair. I've had a terrible experience with them on scheduling my fridge repair which is not working and they said it would be 3 weeks before they could even come and look at it which means could be even longer if they have to order parts. I can't imagine anyone able to go without a fridge for 3 weeks and especially me with a family of five. I was able to schedule MR Appliance repair online very easy for the next day. read more

Ken's Appliance Service had a quick response to our service request. Appreciate such a prompt visit. Wish our appliance was as reliable.

Kens Appliance Service handles Whirlpool warranty repairs. The staff who helped me was patient,kind and professional on the 3 times I called them. I was able to troubleshoot the issue before the tech came but appreciate how kind they were and willing to help. Great service and I would fully trust them in the future. read more

This place is a complete joke. They are incompetent. They are liars who cover each other's asses when screw up their jobs. It's not hard to schedule service appointments. Don't count on a timely repair-they don't show up or call, then deny it. They randomly reschedule appointments then reschedule them again with no explanation and zero shits given. They are aware they are one of the only appliance repair companies in the area so that gives them the license to treat customers like garbage. Read the other reviews. Even when they do show up, they do a horrible job. AVOID THIS COMPANY AT ALL COSTS. read more

Technician arrived with scheduled service window, diagnosed the problem & made the necessary repairs & adjustments in a professional & cordial manner! Fee was quite high though! read more

After the third failed attempt to repair my 8 month old Maytag, the owner and I had a heated discussion about their service levels and delays. On the first visit the tech noted that a wire had become loose and be reattached it. Only briefly tested the washer and left. It failed on the 1st load of laundry. I called (keep in mind that you have to call over and over until someone picks up) and low and behold they indicated that they had to order a pump (no mention of that issue on the first visit, just a loose wire). 7-10 days later after calling to see if the part arrived, I was scheduled for that service visit. Another fail. They tested the washer for a few seconds on some cycles. Next load of laundry failed. Another call and we are told it needs a wiring harness. About 10 days later, again, after me calling to see if the part was in, another service visit. Tech shows up with the wrong part. Called the shop and was told it would be 7 - 10 more days, per "policy", until they would come out and again no exceptions would be made despite the fact that they misdiagnosed or screwed up 3 times. I told the owner (who could easily adjust their "policy" that it was BS). Awful service. Never again. Never again. Finally contacted Maytag and they have authorized a replacement. read more

Even if your appliance is under warranty with this company, I suggest just paying out of pocket for a better company so you don't have to go through what we did. The receptionist was so awful and heartless that she made me cry. Ken's appliance gave us a traumatic experience. I requested an early appointment for that installation since my husband was just diagnosed with Multiple Sclerosis and had his spinal tap that afternoon. At this point, we had already been two weeks without a dishwasher since it took so long for Ken's to get us in for an appointment. When I got my appointment confirmation call the time slot we got was directly in my husbands extremely important medical procedure. I called first thing 8am as they were out of the office when I got that call, and the receptionist Merri Jo was so unbelievably rude and heartless that I cried after. I explained to her our situation and why we needed the early time slot, as requested, and she just said "no" over and over. I couldn't believe her lack of empathy or lack of willingness to at least try and help in our situation. She refused to even call the technician to see if he could fit us in earlier. It was on record that Ken's was coming to give us a new sump pump. I confirmed it with them and everything, that they needed to bring the sump pump as it was already diagnosed that it was our issue. I have this in writing in email as documentation from them. We got a neighbor to kindly come be there for the appointment while we were at the hospital, and they DIDN'T ORDER THE SUMP PUMP. We had to wait another weeks!!! 3 weeks without a dishwasher, during one of the toughest medical diagnoses one could get, with a complete lack of empathy...all could have been avoided. I now know to never use this company, even if it's under warranty. *I want to note, the technician man who worked on our dishwasher was very kind and this was all out of his control. He felt awful about how we were treated and that the company didn't do their job to order our part. read more

Kelvin was fantastic and we were very pleased with his service! He even showed up at the beginning of the two hour window that was given.

Rare when your repairman comes to your home early. Kelvin is A-1 personable and much help. I had already figured out how to get the ice maker working but thought it a good idea to have checked by a professional. Thank you Kelvin for putting my mind at eas. read more

My tech/repairman was 1hr late, only stayed for 15 minutes. He opened the top area of my dryer, looked at the barrel to see the belt was in good shape. Closed it and told me it would be best to buy a new dryer!!! I spent $165.67 + tax & a tip, for a total of $173 for 15 minutes. What a waste. People please don't waste your money with this company. read more

Excellent service. The guys who come out to service our dishwasher and refrigerator were top notch and friendly. Just wish appliances lasted longer than they do these days. read more

We appreciated Stori's knowledgeable service regarding our ice maker. She was thorough and helpful and great to work with!

I just want to echo the bad reviews about the poor customer service. In my experience, the problem at Ken's is top down. Long story short, I spoke with Sherri, the manager, over the phone and found her to be very rude. I was not interested in her negativity, and not wanting to stoop to her level and say something that I might regret, so I hung up. Who needs bullies, right? The story would have ended there (and i never would have written this bad review), but she called me back and started right back with the rudeness. It was aggressive and a little psychotic. No question, I'm never calling Ken's again. read more

Wes was on time very efficient and explained everything. Would recommend to anyone. He was very friendly as well. Price reasonable

Paul did a very good job in diagnosis for my refrigerator. He was professional and knowledgeable and personable. I look forward to the upcoming repairs. read more

Our new refrigerator was sporadically producing ice so we called Ken's Appliance Service. They sent Andrew out to assess the situation, who then ordered the parts and returned to put a fix to it quickly. Fast forward a few months....it started happening again. They sent Andrew out again and he noticed another problem. Ordered the parts and returned to repair today. Fingers crossed that this solves the problem! Anyhow, Andrew was extremely professional, knowledgeable and friendly. He's really good at what he does! read more

I had an apt today been waiting forever they were to show up between 10-1 and I never got a call and no one showed up. They don't answer their phone ever and there is no way to leave a message!! Don't use these people! read more

Wonderful technician experience! Our washer was fixed in a timely manner with no complications and special care was taken to prevent any complications. Our service technician was kind, respectful and courteous. Highly recommend! read more

$150 to show up and that didn't go towards the repair. They are the only repair company that has that policy we have ever spoken to.

Chris was prompt and efficient. Would definitely recommend him for anyone that needs service for appliances.

Feb 22,2022. Told by service guy that whirlpools side by side Fridge could not be fixed. Ice maker was a design problem. I would just have to live with it?...why. fridge side door does not open & close correctly. Fall all the way back & hits pantry door Now fridge door has a dented place in It Told to remove pantry door or remove door knob. this was his 2nd trip telling me same thing. Told me if I called again I would be charged a service call. Fridge is still in warranty. whirlpool needs to know about this. My old whirlpool fridge same size as this one lasted 25 years NO PROBLEMS. Need to get Whirlpool to repair their product. I bet they don't know removing door or door knobs repairs their appliances ¡ read more

Super frustrated with this company. They've canceled twice because of snow and said they were unable to come. I can understand to some degree (for one of the snow days) but rescheduling has been an absolute nightmare. No one answers the phone when I call during business hours. When scheduling a service, they call you the night before to give you a time frame. They called me at 6 pm the night before and when I said that time did not work, he did not try to reschedule or work me in after I said they have canceled on me twice. He said I would have to call back to reschedule which is fine if they actually answered the phone. Absolutely ridiculous. Zero flexibility and consideration for other people's time. They are the only company that can service my KitchenAid fridge which is even worse. Would not do business with them. Ever. read more

Technician was here on time. Did great diagnostic work. Ordered the part. Explained process once part gets here. Pricing was good.

the repairman arrived on time and got straight on it. He found the issue quickly and fixed it, being sure not to make a mess in my laundry area. He double checked to be sure it was working, and explained to me what steps to take to avoid this in the future. He was on time, and was in and out in 32 minutes. very pleased read more

Service was fine. But I didn't like the fact that I was told, the service charge would be $149.45, but the actual charge was $170.06. The service person stated that the additional amount ($20.11) was tax. Well that was a shock because I only plan to pay $149.95. In fact, taxes on $149.95 @ 9.25%, the tax is $13.87, but I paid $20.11. So, I paid $6.24 over the tax amount. To me, it was VERY DECEITFUL and showed Very Strong Signs of a Cheat because you didn't tell me the truth. I know when I buy food that tax is added, but a service call, I didn't know taxes would be charged. In the future, my advice to you is give the customer the TOTAL PRICE!!!! Because doing it your way, gives me a reason not to USE YOU AGAIN or RECOMMEND You to ANYONE ELSE!!!!! Sincerely, Very Disappointed Mad Customer. read more

I had an appointment set for Friday afternoon and then THEY needed to change it to Tuesday afternoon. I had to make a lot of changes in my schedule and THEY STILL pulled a NO SHOW without even a phone call. Also, when I explained to Lauren at Ken's Waste of Time Company (excuse me, Appliance) that due to the schedule change I would not be available until after 1:00 PM. She said the time slot was 12-4 and was rude about it. IF YOU WANT to RISK your time and deal with a rude company, go for it. You may also want to check out the BBB rating (which they are not affiliated with either --- hmmm why? read more

Jesse was my service tech. Very nice guy. Very knowledgeable and fast with the work he did on my washer. Would highly recommend him in the future. read more

This is the worst company to work with. [[HIGHLIGHT]]The owner of the company, Mike, is rude and could care less about customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When attempting to resolve a situation re: appliance repair, he was combative and hung up on me mid conversation.[[ENDHIGHLIGHT]] Unfortunately, this company is the only company contracted to service my area (through the manufacturer's warranty for my dryer). [[HIGHLIGHT]]Mike told me that if I didn't like the way they are attempting to repair my dryer, I should call Maytag because he didn't build the dryer.[[ENDHIGHLIGHT]] It was a new dryer that NEVER worked and the tech refused to ask for it to be replaced. Maytag customer service noted that the service tech needs to call in to the Maytag master tech to trouble shoot in order to deem the dryer inoperable and to replace the machine. Mike says this is a waste of time. We have had 4-6 repair calls on a BRAND-NEW DRYER. [[HIGHLIGHT]]The office employees CHELSEA AND CIERRA weren't helpful as well and this is understandable since I spoke with Mike and he is rude. They were so rude.[[ENDHIGHLIGHT]] I have NEVER encountered this type of unprofessional behavior. [[HIGHLIGHT]]The tech- I think her name was Stormi- was pleasant but overall, she never had my best interest at heart. She was simply trying to appease her boss.[[ENDHIGHLIGHT]] She never stayed long enough to watch the dryer stop working and issue the code. The error code would come on 20 min after she left and I would have reschedule for weeks later! She went as far as saying my electric outlet didn't support the dryer (this was around the 5th or 6th visit). I paid an electrician to come out and test the outlet which was FINE! The tech consistently did nothing to help the situation and that is disappointing. I placed a provider complaint with Maytag in hopes this company looses the contract. No family should have to deal with this kind of disgusting service. Lowe's eventually replaced the dryer on May 24th after going back to the store and speaking with the manager. They were shocked at what I went through. BE AWARE! read more

An 8 hour window to not show up to fix a refrigerator. Now have to throw away a Costco size load of chicken, fish, and meal plans.

Not sure why these guys seem to have some kind of monopoly on Whirlpool servicing in Nashville. I've used them a few times - purely because I had no choice - and I've been underwhelmed at best, but last experience was poor. I have a KitchenAid built-in ice maker that was making ice, but wouldn't stop. It was hard to get a quick appointment from Ken's, but eventually someone came out to inspect the unit. (They wouldn't take out screw holding in drain line, so I had to get a hammer and screwdriver and do that myself - but I'll forgive them that, apparently it's 'policy'.) Technician said pump and unit was operating fine, said it was a blocked drain and that I should get a plumber to fix. $154 call out fee, problem seemingly solved. Turns out drain wasn't blocked at all, after forking out more money on a wasted plumbing inspection. After some research myself, I discovered that the thermistor was bust: a small part that I was able to source and install myself. I'm just annoyed they didn't check that, or even think that this could be the source of the problem. I'm $300 in the hole for a $30 part that took me five minutes to replace. I emailed them 3 weeks ago to point out issue. Have not received a response yet. read more

Please beware of this company. If you have a warranty, please ask for another company to complete it. I cannot begin to tell you how poorly we were treated. The company refused to respond to any of our messages or even answer a call. We only needed clarification, and they did not acknowledge it even once. We had Kitchen Aid schedule another appointment. The owner called and shamed us for calling them so many times. Again, they never not one time answered the phone, returned our phone call, or messaged us. We called over the course of an entire week. It's not like we called expecting a response immediately. What were we supposed to do? Call one time and then never call back? It's like I'm in the twilight zone here. Not only did he shame us for calling, but he also refused the work order. Yes, that's right. Refused to come to our home. I am a property manager of multiple properties with appliance repairs at least twice a month, and I have never been treated so poorly. No one deserves to be treated this way. They have serious communication and work ethic issues. I would never trust this company to come to my home. read more

The reason I am giving a one is first of all I was told by KitchenAid that this would be a priority since there is no refrigeration and it is medically necessary for my daughter's shots to be refrigerated. I had to wait over a week for an appointment then they rescheduled it due to a death of somebody then o was told if its covered under warranty then I would not have to pay a service fee and even though it is I still had to pay it I was told after he got finished looking at it. I was not provided with a receipt or a workslip I had to request for one to be emailed to me. I have been without a fridge for over 2 weeks now and now he's saying it's going to be at least another month before they can come repair it and they do not give you a notice until the night before. This is horrible if you are booked three weeks out why would you wait another three weeks to even add someone to a schedule so it could possibly be another 6 weeks before I get this fixed. read more

Service men were great. Not so happy with Whirolpool as this is second time control interface was repaired

alex was so polite, quick and did a great job! easy to schedule and pay! will use them again!

Ken was professional and kind. He documented the problem and let us know our options. He is greatly appreciated!

Excellent service by Luke! He was knowledgeable and very helpful. The refrigerator is running perfectly now.

The tech was very friendly and helpful, excellent service , highly recommended , A+++++

Ken did a great job. Quick and professional service. He fixed the problem quickly. Thank you for your service.

We have had to have our Whirlpool Cabrio washer serviced many times through AIG Extended Warranty Services (for Whirlpool). Although we are frustrated with Whirlpool and AIG because we have gone three months without a workable washer, I have been pleased with the technicians sent out by Ken's Appliance Service (Chattanooga area). Matthew and his new trainee, Stori, went over and beyond to get one of the parts we needed. I still don't have a workable washer, but it's not Ken's Appliance Service's fault. It's the entire process through AIG. Whirlpool needs to rectify the problem, since the machine is junk and we paid for an extended warranty. Instead, they order incessant service calls, for which there is always a three week wait between appointments. read more