My car suddenly died on a Sunday afternoon with lots of indicator lights lit up like a scary Christmas tree. Next day got it towed to Stephenson's Auto Service. Tim checked it out by running and re-running several tests, but the prognosis was not good: transmission was gone. He went above and beyond, calling around looking for a reasonably priced transmission and discussed options with me. Sadly, due to age and mileage of my car, plus the cost of another transmission, I realized it was time to let this car go. My bill was very reasonable and fair, and Tim and his staff did their best for me, for which I'm very grateful. My husband was impressed with their thoroughness, fairness, and clarity and is going to get his next car inspection done there. read more

I just found out about Stephenson's in 2024 after ownership of my former inspection station changed. I have not had any vehicle work done here so I can't speak to that end. However, I have had inspections done here and I have to say it's the best place in town to get an inspection. They go by appointment only, no drops ins. But I've never had to wait more than a couple days to get an appointment. When you show up you are promptly greeted and they immediately take your vehicle back. They have a really nice waiting area with a big couch, a table. After a few minutes someone in the back brings up your paperwork and by the time you're done paying they have your car waiting out front ready to go. Couldn't be any happier. Oh, and a tip: don't tear the barcode off of your registration...they scan that here. Only place I've ever been told, twice lol, to keep the barcode with the registration paper. read more

I was in a real fix today, called Stephenson's and they managed to work me in. They found the problem, ordered parts and got me fixed up. Price was very reasonable and I really appreciated all they did to help me. Great service, highly recommend them! read more

I went in to get my vehicle inspected and was told I needed an appointment. There was no one else in the lobby at the time, but I was still told they couldn't get my truck into the shop. I left highly disappointed, as an inspection should be a fairly quick service. read more

Do great work at a fair price they got it done did not have to wait a week for a repaire

I have had work done on my car by Stephenson's many times. I am a woman and never once did I get ripped off (per the many gentlemen I have spoken to about my cars' services). Customer Service is fantastic! They go above and beyond to see to it everything runs properly and will make good on their promises. 5 stars from me! read more

We were there last week. Signs on door to wear a mask and then inside to stand behind plexiglas. We did, but it was totally ignored by man behind counter who even stood beside plexiglas without mask talking loud and even leaning forward. We were interested to buy a car but decided to never go back there. And we have advised many of our friends to stay away from this place. Unbelievably that a business is so ignorant when it hurts their business. read more

Best place around good prices and people you can trust! I wouldn't trust my car with anyone else in Fuquay-Varina. They make sure that my family's vehicles are all running at tiptop shape! Go here whether it's for your oil change or the next time your check engine light comes on they can do it all! I tell all my friends to come here! read more

I am writing this review for the sole purpose of helping other Women. I took my car for brake work to Stephenson's after reading a couple of good reviews about honesty. It was a couple days before a 20 hour RT Thanksgiving car ride. I mentioned this to the mechanic during our chat. I was told I would be contacted prior to Any work being done. We had discussed the rotors being done, and the possibility of the brake pads(a previous brake inspection at another business had told me the rotors were warped, but the pads were fine) No one ever called, after waiting from 10 until 30 mins before closing time , the Owner calls to tell me my car was ready. He took it upon himself to do the rotors, AND the brake pads, AND he replaced the bulb in headlight(to the tune of $75, ...I hadnt done it because I had procrastinated stopping at AutoZone for the $5 bulb) We never discussed him fixing the headlight, nor did I give him permission to do ANY of the work. It is against the law for any mechanic to perform work without verbal or written consent to perform the service. They are required by law to tell you the diagnosis and price before performing the service, after inspecting it. When I picked up my car, I was told that the ball joint was bad and that it would "probably kill me and anyone in my car" (I have 4 kids) After explaining in detail what would happen, he informed me, it would be $700 and that he would be willing to get it done in time for my triip, for the safety of my family. Knowing this happens to be one of the most common SCAMS Mechanics use to pray on women with, I took my car to another mechanic for a second opinion, I was told there was NOTHING wrong with my car. I took it to yet a Third mechanic, I was told the same-my car was fine and I was being scammed. If I hadnt known any better, I would have handed over $700 to this mechanic for nothing.... read more

Needed new tires installed and a lightbulb change. Was in and out in half an hour. Very nice, comfortable waiting area and friendly staff. Will be back! read more

I have been taking our vehicles to Stephenson's for quite some time and have been satisfied with the work and associated costs. After it changed hands and Tim took over the business it only got better. Friendly staff, completing the work and having vehicle ready when promised. Convenient, competent and fair. I will continue to trust Stephenson's with my automotive maintenance in the future. read more

I have gone here for state inspection to renew license sticker every year so decided I'd go again in spite of bad reviews as this is very fast and simple thing to get done. The gentleman who took care of this for me did fine. However, as I walked in the door, a young man who worked there was behind the counter but not behind plexiglass. He was not wearing a mask and sneezed hugely. I complained to him as well as the older man who did the work about this. An apology does me no good if he's sneezing COVID particles all over. As I've read they can remain in the air for some time, anyone coming in after could be exposed too. read more

My car sounded like a tractor trailer! Stephenson's auto service had it fixed and sounding like a new car in no time and didn't cost an arm and a leg! I'm truly happy with their service and will highly recommend them.! read more

I have been coming here for years. I keep coming back because they are such great people. The mechanic is straight forward and does exactly what you ask and doesn't try to up sell you on things you don't really need or can do yourself. The work is done in a timely manner and at a good price. No, it doesn't look like some yuppie car salon, its an auto garage with a coke machine and basic coffee maker. I know I'm only paying to get my car fixed, not support all the fancy amenities. read more

I will not go back. I just moved to teh are so they had teh opportunity to win a new customer. I have a 92 full size blazer with no heat. I had already informed them that I had replaced thermostat and temp sending units had been replaced in last 6months. I also have been checking temp with a laser thermometer and it holds steady to which he told me it was fluctuating. I asked him to diagnose the cruise control too. THey called and recommended water pump, heater core, and thermostat. I said no. There was a $92 diagnosis fee!!! that is dealer prices!!! I took it to another place, they said since both upper and lower hoses are hot, the pump is working, so they put radiator cleaner through just teh heater core and back flushed. another $100 later I have heat!! read more

I took my daughter's car to Tim for a variety of things that needed fixing (doors would open on the inside but not the outside and vice-versa, trunk wouldn't stay latched shut because of damage from a collision, hood wouldn't stay open because the strut was bad, brakes were in need of repair, etc.). Tim fixed everything much faster than I expected and I was very pleased with the results! I know he took over the business fairly recently and I am very happy to bring my cars there now and in the future. read more

I'm a retiree from New York..one of my major concerns during this relocation process was to find a good CPA and a good auto shop. I found both within a month....my CPA man and my auto shop Stephenson;s Auto still service my 2005 Honda. She runs great and has never given me a problem and I feel that's because the care given this car at this auto shop is without question the best. Having been ripped off so often in New York, it was refreshing to find an auto repair shop that was honest and knowledgeable about their repair work. I hate seeing Stephenson slammed by others and hope they find a place that satisfies them. As for me anyone I have referred there has not had a problem. They have been doing my oil changes and inspections and sometimes minor and necessary repairs for the past 12 years...I think that has more rating than the others who go there once and decide to slam them publically. To each his own tis said but for me Stephenson Auto Service is my 5-star shop to go to!!! HELENE KEYSER (one happy camper) read more

This is my new go to shop. Service is outstanding. The staff is super helpful and straight forward.

Do not take your car here!! If I could give zero stars I would. I had my truck towed here because it wouldn't start, probably because I did something to the wiring system of my automatic start. Anyway he started working on it and called me about an hour later and basically told me that in order to make it run again he'd have to rip out the automatic start, not fix it or find the issue but just take out a part of my truck that was very expensive to have put in. I said ok whatever I just want it running again. So he called back another 30-45 minutes later and said it was ready and running. I get there and my bill was $225!!!! For an hour and a half of work, that required no parts to be installed, he ripped out part of (not all, part off) my alarm/remote start that I eventually had to get the rest removed at a best buy. So in all it cost me almost $500 because I no longer have the remote start/alarm in it, and had to pay best buy $40 to take out the rest. These guys charge a ridiculous amount of money for what they do. It's basically 3 guys (without uniforms) with a garage, that charge what ever they want for whatever needs done. I wish I had put up more of a fight about the price but I just vowed to not go there again. Please save your money and do the same. read more

Made an appointment for a tune up at 2pm (I was the first person to make an appointment for this day). They asked me if I was going to leave the car and I said yes and they replied saying they'll get my car in soon and call when they were done. I then walked over to the park across the street to kill time, thinking it wouldn't take too long as I was the next appointment and I didn't see any car in the shop. They did not get my car in the shop until 3pm and they finished around 3:40pm. I gave them 10min to give me a call and they never did so I just walked over and there was no other customer in the office and the employee was sitting behind the computer. The cost was around $179 for replacing 4 spark plugs and labor. However when I looked at the receipt they charged me 1.4 hours of labor and their hourly rate is $85. They actually charged me $85 for my car sitting in their lot...47% of the bill. This is just scummy business, it gives the impression that they will take advantage of people leaving their cars to get an extra hour or so of labor for a job that only takes 40min. Should have only paid $89 but was instead given $179 for their 1.4 hours of "hard" work. read more

I had a light bulb replaced. They marked it up over 200% so for a $16 bulb I paid $130 by the time it was installed. All I can say is if you go there you deserve what you are going to get. read more

I've taken my cars in to Stephenson's a number of times, and they have always been prompt, responsive and honest about the work that needed to be done, and the work that didn't need to be done. I recommend Stephenson's all the time. read more