I was housesitting in Onalaska 18 to 24 January when it was wicked cold & wasn't given garage…read moreparking. Thus Saturday when I went to leave? Dead battery. I reached out to my Insurance Roadside assistance who dispatched a tow service.... I was first given an ETA of about 2.5 hours. Talking to my insurer an hour later, she said she had talked to dispatch who said it was at least five hours! I asked: from when I made the request or now? She said "from now". Ok so a 10a call I'm looking at service @ about 6:37p!!! 6:30 came & went....I received a text that the ETA was now about 120 more minutes out. In their defense... it had been ridiculously cold all week....and they were still working on Friday calls. I rationalized as: super bummed having to miss a 90th birthday party!! However, I am in a home.... a warm home, not on the side of the road. I would be upset if I were and found out they rescued some warm house woman before me! 10.5 hours later, they hadn't arrived, so I canceled the call, it's too late to get my truck running and drive three hours home yet tonight. When I called to cancel and ask to be moved to Sunday's list, she said she couldn't do that. Defeated... I cancelled anyways.... I contacted my insurer first thing Sunday morning to begin the whole process again. I immediately after my request, my phone rang. It was the Craigs dispatcher saying she had me on the list for a jump from Saturday and just received a tow request, which was needed? I said the Saturday jump but I did a new request because I was told she wouldn't be putting me on Sunday's list. About an hour later Brandon called, he was outside. I went out to greet him and tell him what had been going on. I handed him the key fob he said "oh you have the key." I replied, no that's a jeep fob it's a dodge, that key doesn't work. I wasn't concerned when I bought the truck this summer because I've never needed the key. Now? I do and I don't Brandon couldn't get the door open so he called over his co-worker to assist w the locked door. They had a BP cuff looking thing to slide between the door & the frame to pump it up & separate. Unfortunately they said it was too cold, the airbags expanded. They would be leaving to help other motorists but I should call back in a few hours... once the sun has been shining on the truck a few hours and the temp has warmed a little, the day shift would be able to assist me. Thank you Brandon and Matt for attempting to get me running and out of town. I reached out later and didn't get the text that they were assisting me, when I called dispatch she said she had bid on the call as a four hour ETA so my insurer didn't opt for their service.

March 2026 AWFUL AWFUL AWFUL -I had a boat on the back of my broken down truck that needed to be…read moremoved less than 100 feet. They charged me $95 to move it!!! Two senior citizens over 70 years old stuck on a Sunday on the side of the road and asked for a ride to a hotel or a bus stop after we dropped the car off at the repair shop and we were told no per the boss!!!!!! I can imagine if somebody treated his grandmother, mother like that!!!! Least humanitarian person I have ever met in the state of Wisconsin!

I needed a tow the other evening when my car would not start and would not jump. Due to name…read morerecognition, I called Don's Towing. Since it was midnight and I recently got screwed over by a different mechanic, I just asked Don's to take a look at it the next day. I made a bad assumption that with name recognition came quality and competence. Well, after three days and three hours at $90 an hour, Don's informed me they had no idea what was causing the problem and that I needed to have it towed somewhere else. So, two tows totaling close to $200 and $270 for "diagnostics" I paid Don's $465. I had Don's tow the car to the Tesla Auto Services on South Avenue. The very next day I got a phone call from the new mechanic telling me my battery was dead. That's it. A dead battery. $465 to Don's Towing and they didn't even have knowledge enough to determine I needed a new battery. Never would I ever take a vehicle to be fixed at Don's Towing again. Update: After a good discussion with the management of Don's Towing they made things right. I was refunded the majority of my bill which I felt was more than fair. The management was professional and courteous. I should have contacted them directly as opposed to writing a less than stellar review. This kind of professionalism when confronted with an unhappy customer is almost unheard of these days. Hats off to the handling and resolution of my complaint. Thank you, s Don's Towing.

SuperPoor service! Hope this is anonymous. Need to get it out there that she may be Don's daughter…read moreand totally different than working with Don in the past! I recall her Dad being much nicer and easy to work with. These ppl could not get alternator fixed on my car about 4-5 yrs ago. it may have had something to do w/car bt radio I had installed in May2021. I may never know now they stole my car cuz local pd called them to tow it. After calling DMV 3-4x now, I find out Dons towing reported as salvage as of 10/18/2024, yet it's still titled to me, what?! I know and all the hardship added to my life because of this, is insane! They never work arrangement w/me after I went into business Idk 5-6x once I realized it was towed. I only hope and pray I see justice soon.

Won't go back they tried to up-sell me new struts on a vehicle with only 60-K miles in it . No real…read moreexplanation in person or on phone of what it needed just some silly text message ?

I have had 2 oil changes done at Del's. They are reliable, responsible, done on time and very…read morereasonable prices. I trust this auto repair shop with my 2 cars.

Tom saved the day for me! I'm a non-mechanic and with my car overheating, I didn't want to drive…read moreit. So, I called Tom and told him what I wanted him to do. When he got here, he didn't do what I asked him to! Instead, he told me what the real problem was, which was simpler and faster than what I had thought I needed, and he fixed my overheating in short order. He has a per-hour rate of 100 dollars and he pro-rated that for just needing part of it. What with throwing in labor and adding his own fluids and having all the right tools at hand, the whole thing was very reasonable. Tom is very knowledgeable and explains exactly what is going on and what needs to be done. I couldn't recommend his service more!

He a God dam Thief I had him come out to do an Alternator and he fixed something that did not need…read moreto be fixed and stolen money from me and my wife for a job he did not do he dam scammer and will not come back and fix his mistake and fuck up he did

Watched one of their tow trucks back into someone in a parking lot. He clearly felt it and stopped,…read morethe guy yelled at him to stop and he quickly accelerated out of the parking lot. I gave him the benefit of the doubt that he maybe didn't know it happened and called to let him know. He admitted it was him but immediately said I didn't feel anything and hung up on me. I'm not sure if it was his company y but he answered the phone when I called so I assume yes. I would say stay far far away from a company like this. He did a lot of damage to not notice and could not care to address or make it right imagine what he would do if he was towing your vehicle

Bill from Bill's Towing is amazing. This man came out to unlock my car, but our insurance company…read moregave him bad info. He tried calling us and we tried calling him. Somehow we couldn't connect, but he tried. When it comes to customer service, price and value. No one beats Bill's Towing!!!!