I needed to have my Lenovo laptop touch screen replaced, and collected quotes from different repair services. Ken's Tech Repair was the most affordable for me. I brought my laptop to him, and he immediately ordered the screen replacement, which arrived in a few days. Then he repaired it the same day it arrived, and we arranged for me to pick it up in the morning. I'm so glad he finished fixing my laptop in time before spring semester started, as I needed my laptop for class. I'll definitely go to him for any laptop repairs! read more

V good Service. The guy really knows what he is doing. I would hire him again. It's nice to hire local contractors.

Ken did a great job. Better Microsoft version then the stock version the computer came with from the factory. Easier an simpler to use. Worth the price I paid to fix and upgrade. read more

BBB Complaint: On Sept 30th, 2025, I contacted Ken's Tech Repair & Service. The business was marketed as a storefront, however; was operating out of an apartment home. I paid $170 to have Hobart Smith of Ken's Tech R&S to replace my DC port on my laptop. This was to be a very simple job, however; after the DC port replacement, my battery was not powering up. I stated "over and over" to Ken Smith that there was nothing wrong with my "battery charging prior to the DC port replacement." I returned the laptop so that Ken could "figure it out," convinced that he did not reconnect the battery properly. Ultimately, he told me that I needed to purchase a new battery of which he could replace for another charge. I decided to take it to Computer Pros in Alameda CA, which was an actual storefront. Computer Pros figured out inside of an hour that the battery had not been reconnected properly - a $70 charge to me. So, I requested from Ken's Tech R&S to refund me $70 of which I thought was a fair and justified request, however; I got no response. Computer Pros also implied that Ken's Tech overcharged me and that a competent tech repair guy should have figured it out. Ultimately, Ken's Tech R&S overcharged me and also cost me an additional $70 due to incompetence. read more

If service providers gave half of what Ken delivers I'd never complain again. I cannot over recommend. He was available, commutative- succinct, fairly priced and skillful. He found the issue (a crack in my motherboard) disassembled my tower, soldered the crack and rebuilt all within a day and half on a weekend. Seriously by the time you finish reading reviews Ken would have already solved your computer problem. This is your guy. read more

I have never written a bad review, but unfortunately have to make an exception for Ken. He returned my computer to me after he was unable to fix the screen saying that the hard drive would still work if connected to an external source. I tried connecting to an external source and it would not turn on. So, I decided, before giving up on the computer to take it to another repair shop, where they opened it up and found that eight critical internal screws were missing (and were not replaced after Ken worked on it). Ken returned my computer with missing screws and told me that the computer was still okay for my daughter to use with an external monitor. When I called and asked him, Ken told me that "my computer is not not working because of missing screws" and told me that I had it all wrong. He never acknowledged his mistake or that he charged me for work that was incomplete and failed to offer a refund for his poor service. The other repair shop told me that these screws not being screwed in can easily cause the computer to short out and never work again. I have been going to repair shops from SF to Oakland for 25 years and have never experienced such a low quality work. Attached is a picture of the hard drive in the condition that Ken left it. You be the judge. Another update: After reading Ken's response, I am absolutely NOT shocked by his lack of professionalism. He claimed that I was inebriated because I was upset about his shoddy work. Then he tells me that he gave me a bag of screws that are from the inside of my computer. That I guess I was supposed to put back. And he lies about telling me that the computer would work using an external monitor. So sad... Ken has already wasted enough of my time. Do business with him at your own risk. Wow... Also, I never insulted Ken, but clearly he felt it okay to insult me. Great customer service and conflict resolution skills. read more

Ken's Tech Repair - IT Services & Computer Repair Near Me

I am extremely satisfied with the upgrade to windows 11 and the ssdrive 1 terabyte Ken installed. I would recommend Ken to everyone that values their time ,especially if you're in business and time is crucial, He answers his calls and has incredible quick service ,And he has always communicated in a very professional manner in the past when working on my other computers. Ken's pricing is also very good. read more

Ken answered my question with no issues thanks! He's the guy! Go to him for all your computer needs

Welp I did NOT want to write this review because I usually give people benefit of the doubt BUT since my boy Ken here wasted my time, I have to go out of my way to make sure he does not waste anyone else's. To start off, I woke up today and turned on my PC as usual. A prebuilt PC that I have had less than a year is acting up (PC runs but wont display anything on the monitors). I need this fixed ASAP because I have personal things on it and I use it for work purposes. I call Ken, he's really nice, informs me that he is going to lunch at 3 PM (it was 2:45 PM when I called him). He hears my problem and tells me to call him back around 4:30 PM and he can check out the PC for me and probably fix it within the hour. Cool, awesome! So, I do some chores to bide the time and getting ready because I am going to be out of town this weekend and the last thing I want on my mind is a broken PC. So I call Ken again at 4:35ish. He's still on lunch, lunch must have been fucking amazing because he sounded like he was smiling on the phone and having a good time. Obviously, he was busy. He tells me "You locked in huh? Call me back around 5 PM". Alright. My man is having a good lunch, how am I, as a potential customer, supposed to get in the way of that. Welp, just to be extra courteous, I wait until 5:30 PM to call Ken back. I call, he doesn't answer. Cool. Welp there goes 3 hours of my time, when I could have gone to anyone else and they would have had my PC diagnosed by now. So to put it bluntly, Ken seems like a nice great guy, but he does not seem to respect your time. Which is a huge red flag to a customer/client like me. So I would be wary about bringing your PC problems to him and go anywhere else. Hope the lunch was fucking divine Ken! Quick update: Ken finally called me back at 7:14 PM after seeing this review. He proceeded to call me "a wild dude" and said he would try to get this review taken down. Photo of call received for proof! Good luck! 2nd update to his message below mine: Ken never informed me that he was having dinner with family. He said he was having lunch with "someone". 2nd, it doesn't matter whether I play videogames or not. That is none of your business. You never did business with me because of your own fault not mine. I would have gladly gave you my business had you better managed your time. You should respect the customer as you would yourself. Going out of your way try to get me to take this review down shows your true character. Which is why I will be keeping this review up. This is for transparency purposes to show that while no business is perfect that this should not be tolerated. No timely communication is the fault of your own in this situation, not mine. As I tried to explain to him over the phone before he hung up on me, if he had simply told me from the start that he could not get to me today then I would have just moved on and never have gone out of my way to write this review. Oh well Ken! You wasted my time! I'll waste yours too! Let me know what you had for dinner! I'd like to try too! 3rd update: Ken messaged me to clarify he has multiple customers apparently and got more business because of my review. Just thought I'd share what an upstanding guy the "servant of the people" is. read more

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Highly recommend! Ken quickly fixed my MBA M2 after I spilled a drink on it (never again) and messed up the keyboard and trackpad for a great price. read more

helped me fix a broken hardware installation and installing a new OS. fast work, as advertised.

Fix my computer screen in very fast time! Other computer shops quoted me high prices of $500 or $600, but the shop owner was very kind and helped me repair my computer well at a much cheaper price. I am very grateful to him. read more

Ken is always professional and know exactly how to fix ur issue great guy if u need help with ur computer he's the guy

First, the positives. I lost contact with my notebook computer, it locked up. I called Ken's Tech Repair. Ken said bring it over now and I will fix it in less than one hour. You can wait at a coffee shop on Grand Avenue. I did and he did fix it. He saved my data, too. I took it home, charged the battery (I had him install a new battery that I had purchased), then tried to reinstall my programs. He had saved my data. However, the computer would not let me restore my mouse or load my programs. The error message was that I needed to activate Windows. I called him back and he said he was out dining and would call me the next day. When he did not call the following day, I called him. He said he needed to find his hard drive before he could activate Windows. After three times calling him, and him not calling him back, plus several attempts to text message him, I gave up for the day. Feeling really frustrated that I now was without my computer for over two days, I called him the next day after eating breakfast. He again tried to fix my computer using Google remote but to no avail. So I offered to bring it to his shop again. He said okay. This time I also asked him to reinstall my mouse. He did fix the problem, then rushed me out as he was on his way somewhere. Finally, I now had a computer that worked. I was left unsure whether he really knew what he was doing and convinced that he was longer on skills but short on tact. read more

Super helpful, jumped on a call and was able to helo me diagnose my problem quickly, and fix it. Simply the best!

Ken performed incredible troubleshooting work on my pc motherboard and provided workable solutions. Will gladly recommend.

Ken was super responsive to a yelp inquiry about my laptop not working. Turns out I didn't need to bring it in, but he was great at following up and working to triage the problem. Thanks Ken!! read more

Ken is legit the best and fastest IT I found. I had been holding off on fixing my personal laptop since I didn't need it for work. I recently started a new job and wanted to use my own laptop fast and this is when I found Ken on Yelp. Ken was very responsive to my needs and worked on my laptop right away. Unfortunately it wasn't going to be worth it financially to fix my broken laptop so I was grateful that he offered multiple used laptops for sale and was able to transfer my data to the laptop I purchased. Ken explained everything so I could understand what was going on and proposed variety of options to choose from. I hope he returns to San Leandro because that would be a more convenient location for me. I would definitely come back for his help again in the future, he's very knowledgeable, kind, and helpful. read more

Not only does Ken do a great job as a technician to help resolve your computer issues(for me it was my motherboard). He is also friendly, easy going, but most importantly he is very responsive with updates. Definitely someone that I would recommend due to the positive interactions and dependable service. read more

Ken's Tech Repair - IT Services & Computer Repair Near Me

Awesome service! I went to Ken previously for a screen repair a few years ago for my son and that laptop is running like new still. Now my other laptop recently stopped working and has a black screen, but was on. I gave Ken a call and he talked me through what was happening. Unfortunately, nothing could be done for it. He walked me through how to save the memory board with all of my prized moments and offered some alternatives and replacement options that he offers. This will always be my go to tech for my computer issues. read more

Love the laptop I purchased. I appreciate the quick, courteous, professional service as well as the flexibility. Quality product plus great service is an amazing combination. read more

Ken's work is incredible. I've been calling almost every single computer repair business in the Bay Area (from San Jose all the way to Oakland), and Ken was the only one willing to take a look at my broken circuit board. This was a complex repair, but Ken was able to do a micro PCB repair for a very reasonable price. During the repair, he communicated with me to update the timeline which made me feel like the repair was not just sitting on some shelf! Ken is the real deal, and I am so glad that I found him! read more

Great communication. Replaced my broken touch screen in one hour after receive parts. Very fast and reliable service.

Ken is the best. Highly knowledgably, fast service and great prices. He had my computer fixed in no time and it's faster than it was before I brought it on. Highly recommend! read more

You know when you "have a guy" for certain repairs, or work around the house, or whatever... it takes all the stress out of trying to fix something? When you have someone you trust, who communicates well, who doesn't try and screw you on prices (always a challenge in the Bay Area), and who can get to work right away it makes all the difference in the world. To me, Ken is that guy for computer repairs. We reached out about a broken screen on a laptop. Ken was so easy to communicate with. By text or over the phone, whatever worked for us. Sent him some photos, he got back right away with how much it would cost. He had to order some parts and even then got it done in just a couple days (it was a fancy screen on a new machine, I imagine if it was a normal screen it'd be done in like an hour). No trying to upsell anything, no hidden fees... just honest hard work. The guy clearly knows his stuff too. This was over the weekend too!! I couldn't be happier with my experience and I am going to go to Ken first thing if I ever have need of repairs or computer work moving forward. I highly recommend you give him your business! read more

We somehow got a virus on one of our computers that was very invasive. When it popped up on the screen prompting us to call Windows or open a link, we closed the computer and i texted Ken. He responded immediately and affirmed our suspicions. He offered to look at the computer in the morning, and by noon we had computer in hand, back to normal. When we tried to log in to our home network, however, we were unable to do so. When i contacted Ken about this, he worked with us remotely, solved the problem within minutes, and we were again 100% functional. Ken has been very acessible, prompt, and his service was excellent. When we had a problem, he stuck with me, communicated very promptly, and ultimately fixed the problem quickly, fairly, and efficiently (saving us loads of time). I would highly recommend Kens Tech Repair Service. Laura read more

Ken responded within minutes then analyzed and fixed my computer problems within an hour. We did hit a bump when re-installing one of my programs but Ken worked on it until I became functional again- service above and beyond the call of duty!! read more

Ken was able to fix my computer in about 30 minutes while I waited. I find Ken to be honest and charges a fair price. I will definitely use him again if the need arises. read more

He replaced my laptop screen , during the removal of screen , he broke the frame that hold the screen , the man argued that he did not do that during removal ( as I watched ), it is one piece and rather than removing from top and bottom so it can come off one piece he did on the side. did not want to argue , so gave him the $ 150 for screen replacement which was important to him . It took me some time to write this review but our experience with business and people are important so someone can learn the lesson read more

He tried to charge me $200 for fixing capacitor on a motherboard that costs $80. Looking at few motherboards, you know what's cheap and not. He won't tell you. Know the prices of the replacement parts and ask for proof of the faulty hardware. Be careful. read more

Ken was super friendly and explained throughly that what needed to be fixed on my laptop. He definitely gave a super fast response and quick fix and a reasonable price for the service. If anyone needs the best service in the Bay Area, Ken is the guy! read more

Ken could have helped me, but for much more than my AppleCare warranty (that I didn't realize I had) would have charged. He looked up my serial number, saw that I had it, then sent me straight to Apple to save some $$. It was refreshing to come across such principled honesty. I'd definitely seek him out if you need a repair. read more

My laptop was half way fixed mouse stopped working light stays on because it was not reassembled correctly . Was told if I had any issue I can bring it back to fix after several attempts to contact never able to get through read more

Great professional services! Purchase a laptop from Ken's Tech Repair very satisfied with the like New condition laptop for affordable price also customer service goes beyond even after purchasing of laptop answers any question I had with sufficient information appreciated read more

Ken is super on point. Took my macbook pro to apple. They did a bunch of tests. And came back baffled. Ken diagnosed the issue over the phone. Graphics card issue. Had me in and out in less than an hour on a sunday. Highly recommend. read more

Ken is great! Really friendly guy and he ended up saving me about $100. A key on my mac book air got jammed and I took it to other computer shops that told me the only way to fix it was to replace the whole keyboard. Ken was able to troubleshoot the problem on my keyboard and fix it very fast! read more

Ken is just who you want to deal with an urgent computer issue. He's quick to respond, has deep expertise, and prices fairly. Strongly recommend his services! read more

Ken was very professional, knowledgeable and went beyond my customer service expectations. This was by far my best tech experience hands down! read more

Ken is awesome and really knows his stuff. I contacted him about my MacBook and he had fixed in a hour. I definitely have him on speed dial for all my computer needs. read more

Very good work. Another happy customer! Coming back soon :) read more

Ken's Tech Repair - Ken was very dedicated to his work. He at first diagnose the issue before he initiate the action in fixing. I admire his dedication. - IT Services & Computer Repair Near Me