I've worked with Pink Plumbing & Sewer twice this year -- once to replace both toilets in my home…read moreand, more recently, to replace my aged water heater. In both instances, they were highly responsive, professional, and detail-oriented. They also gave me context on the services provided; that customer education is valuable, as it helps me make informed decisions both in the moment and in the future. They're also really respectful of my home -- including my nosy, barky dog.

Unfortunately, I have had a few significant plumbing issues this year. Lou and Anthony have been…read moreawesome. I appreciate that they are on-time, patiently educate me on the issues and solutions, review the work they did with me and give recommendations to keep the system running smoothly. I have also worked with Cameron who has been super patient with all my questions and guiding me through a major project. They have all made stressful situations feel less overwhelming. Everyone I have spoken with at the company has been very helpful, friendly and responsive. I will definitely call them again.

Quick, efficient, clean. Plumber answered all questions. Explained what exactly was done. Price was…read more$200 less than all other quotes.

I'm revising my review from 5 stars down to 3. Later in the day, after the contractor had left, I…read morewas taking my recycle bin out to the street for pickup and saw where some water or other fluid was dumped in the gravel of the landscaping we just had done a few months ago. I don't know what chemicals etc. are in the water that was dumped but the fluid was dumped right next to fairly new plants and left an unsightly hole in the gravel. Further, I don't know what if any harm may be done to the new plants. I have ZERO tolerance for contractors who act disrespectfully towards the property where they're working. The place where the water was dumped was just a couple of feet from the driveway. If the water was dumped in the driveway, it would run down to the curb and follow the slope of the street as drainage and NOT risk any harm being done to our new plants. If we notice any adverse changes to our plants, there will be some follow-on activity with P&L. Just careless. I have to admit that I am skeptical of any company that provides "virtual quotes" without seeing the work site for themselves. But they requested a couple of pictures of old water heater installation to assess the job, provided a quote "sight unseen", and did the work with no extra cost added (always a concern with virtual quotes). They were the cheapest of the 3 bids that I got. No long-winded sales pitch that I should install a $5K tankless unit. The tech provided instructions on the annual flushing process. I'm satisfied. I'm hoping that at last I have a go-to plumber.

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

We had an excellent experience with American Plumbing & Rooter, and we couldn't be more satisfied…read morewith their service! Recently, one of the pipes connected to our water softener in the garage suddenly burst late at night, around 11:00 PM. A large amount of water sprayed everywhere and flooded the garage floor. We contacted two other plumbing companies we found online, but unfortunately, neither of them responded. Thankfully, we found American Plumbing & Rooter. When we called, Rich answered the phone right away and was incredibly helpful. He quickly scheduled an appointment for us, and a plumber arrived at 8:30 the next morning to replace the damaged water softener. We were very impressed with how efficient, friendly, and professional they were. The plumber was patient and took the time to explain why the pipe had burst and gave us very helpful recommendations to prevent similar problems in the future. Their follow-up service was also outstanding. A few days later, Sunday night, we were surprised to discover that we had no hot water. We texted Rich to ask what might have happened, and he responded very quickly. He explained that when the water softener pipe burst, the large amount of water spraying out may have extinguished the pilot light on the nearby water heater. He then patiently walked us through the steps to check it. Sure enough, the pilot light was out, exactly as he had explained. He also guided us step by step on how to relight it, and we were able to get our hot water back. We are extremely happy with the service we received from American Plumbing & Rooter. Their prompt response, professionalism, knowledge, and excellent follow-up service gave us great peace of mind. We highly recommend American Plumbing & Rooter. They are a reliable, trustworthy company that truly cares about their customers!

9/23/26 I have Kevin…read more(who is awesome) working on the other toilet today. As always, Rich and Kevin are top notch and I always feel cared for. Great prices and customer care.

Called when the toilet stopped working properly. Anthony arrived in less than an hour,, was…read morefriendly and professional, . To make a long story short, it's working fine, as are the two formerly leaking showers I had him fix while he was here.

Donald did a good job at a reasonable price replacing an angle stop valve for the supply line for…read moremy toilet. It was a nightmare situation as a previous contractor broke it and left me abandoned and my main water supply wouldn't turn off so I could literally not sleep for 24 hours as I had to empty a bowl every 30 to 60 minutes (the supply valve is low so it would not accommodate anything larger underneath) or it would flood and ruin the new flooring that was just installed. It did ruin my face board that I had just had installed the day before. He kept blaming me saying by turning the giant nut I somehow ruined the pipe which I don't understand but I did everything to try and loosen the bolt and I found no special instructions or tool that specified one as a necessity to use on it in all my research or that I had done anything wrong, but it had been there for 30 years and was fused on tight and wouldn't budge even with two vise grips, and with the flooding happening I was desperate to get it removed so I thought that continuous commentary was strange. He also said I had to loosen that nut clockwise as if it were reversely threaded but was told the opposite multiple times in my research so again I'm very confused. If something had been critically missed I wish he would've at least told me. I didn't see how he removed it. He walked off with my channel locks which I informed him of immediately but luckily he changed his mind and returned them before I had to leave the next day after he first said he couldn't. I had been thru two days of hell from the previous contractor with 8 hours sleep over three nights. But he did the job and it took him no more than 15 to 20 minutes. There's a really big gash in my wall now where the valve is but I guess he had to do that to cut the pipe. I will have to find a wall cover plate or something to hide it.

Stephen is outstanding. He is honest, offers fair prices, takes pride in his quality work, and…read morehard-working. He did a lot of plumbing work for me, and I had an excellent experience with him. I highly recommend him and would use him in the future!

If you are looking for a trustworthy and honest plumber, Stephen is your guy. From the time I first…read morecontacted him he was very prompt with responding and setting up a time to come out in order to give me an estimate. He was very thorough and explained things to me multiple times as the plumbing world is very foreign to me. I felt he was very honest with what exactly needed to be done in order to fix the pipes that were leaking in the attic. During this time, I also had received other quotes that were astronomically high for the same amount of work that Stephen was going to be doing for me. He sent me the quote promptly the next day and answered additional questions I had before we agreed to the contract. Stephen and his dad got the new pipe installed within just a few hours, they got everything back up and running same day. I really appreciated that they were willing to work in the attic in this summer heat. I will be using Stephen moving forward for any plumbing issues I may run into. Thank you again!

We can't thank Hickman Plumbing enough for coming to our rescue. My son's house suffered extensive…read moredamage during the crazy storm last month. A work crew was at the house and accidentally broke a spigot that was attached to the main water line into house. He shut off the valve on the pipe when water was spraying everywhere but unknowingly, shut the water off to the entire house. When my son realized what had happened, it was already 5 pm. We tried calling multiple plumbers (over 13 companies) to come out and fix the situation and no one was available until the following week. When I explained the situation over the phone to the owner, he came out around 8 pm and fixed the spigot at a very reasonable price. He was definitely a ray of sunshine in the middle of an extremely stressful week. I know he went above and beyond to help us out. We can't thank him enough.

Had airbnb guests fall in my tub and break of the tub faucet and had a new group coming in the next…read moreday. Thought I was gonna have to give money back. Talked to John Hickman on monday and he said he'd be there tuesday at 7 am as the new group was arriving at noon. Called about 8 am a little frustrated bc there was no van on site and time was running out. I called him and he had he already been there and fixed everything. It was amazing, I felt dumb. Very reasonable price too. Would highly recommend this very personalized business over anything corporate and he'll be doing any of my future emergency repairs

Once again, it was Tony to the rescue for me. Early this…read moremorning I was sweeping off my patio and I heard a hissing behind me. I saw that there was water coming out of the side of a copper pipe that extends up from the ground for a hose connection. I had to shut off the water to my house and the guesthouse. I immediately called Tony and he said he'd fit me in today. By 2p today the hole was fixed, all cleaned up, water back on, a reasonably fee paid for same day service and Tony was off to his next job. Thanks again, Tony.

I own a short-term rental (Airbnb) in Tempe that recently had an issue with the hot water…read moreheater--it wasn't producing any hot water. I called MAGA Plumbing, partly because I'm a big fan of the name, and Tony seemed like a knowledgeable and honest person to work with. He was also available to come out the next day, which was crucial since the property was occupied by guests. Tony arrived as expected and called me with the diagnosis and options (I live out of state). He provided two options: 1. Replace the two faulty heating elements for $500, which would restore hot water immediately. 2. Replace the tankless electric water heater entirely due to its age and significant corrosion (he sent photos to show the corrosion) for $1,300. However, this would take about a week to get the replacement water heater in stock and installed. I would have preferred the second option, but given the immediate need for hot water for my Airbnb guests, I opted for the $500 heating element repair. Tony assured me that this would solve the issue and provide hot water that day. Here's where the one-star review comes in... Tony called me later that day to let me know the repair had failed and didn't solve the problem. He said I would still need to replace the hot water heater. He offered to discount the work he had done that day by 50%, effectively increasing the total cost of the hot water heater replacement to ~$1,550. Taken aback, I asked if I really had to pay for the work done that day, even though it didn't fix the problem. Tony explained that despite the unsuccessful outcome, he had spent many hours working on it and needed to be paid for his time. Ultimately, I contacted my property manager's plumbing recommendation. That plumber was able to replace the tankless hot water heater the very next day for $900. Additionally, they installed a shutoff valve, isolating the water heater from the main water line for easier maintenance in the future. To be clear, this one-star review is not because Tony couldn't fix the problem--it's because he charged me even though the repair didn't work. While I didn't want to cause conflict and only questioned him once, I believe it's unfair to pay for a solution that didn't resolve the issue. I shared this story at the Thanksgiving table, and everyone was shocked that a company would charge for a failed repair. The general sentiment among my family was that if a company or vendor offers a solution and it doesn't work, they should absorb the cost. I had agreed to pay $500 to fix the problem--not $500 for someone to try to fix it. I hope this review helps others make an informed decision when choosing plumbing services.

I had an emergency leak problem & Good Time Plumbing came to my rescue the same day and worked…read morediligently until it was resolved. The technician was Azriel He was fabulous. He explained everything clearly & kept me in the loop step by step. Azriel work was impeccable. I highly recommend Good Times Plumbing & I highly recommend Azriel. I will use them in the future & I will be requesting Azriel. Thank You for a job well done.

I had a corroded and leaky supply line on my water heater. I don't have a plumber in the family, so…read moreI did a little research online and came across Good Times Plumbing. The reviews were really good so I decided to give them a try. They were able to fit me in on the same day while accommodating my schedule. When the technician, Brandon arrived, he was very pleasant and knowledgeable. We discussed the issue and he provided me with some solutions and pricing. The work described sounded like a thorough repair and the price seemed fair to me so he got to work. When he was done I was very pleased with the quality of work performed. Brandon left the area cleaner than it was before he started. The payment process was easy and pain free. I highly recommend this company if you want good quality work done.