I fly from Seattle to see Dr. Small. He is exceptionally skilled, thorough and kind. His staff is…read morehelpful, responsive and they keep the trains running on time. I have seen several eye specialists over the years and Dr. Small is in a league of his own. He is also dedicated to research and is tuned into the latest treatments. I feel fortunate to be under his care.

Dr. Small is wonderful, but the front desk staff need to be trained to be more friendly because…read morethey look like they are not happy that patients are there. They need customer service training.

Dr. Kourouyan is an amazing doctor. Before I had my laser surgery I had horrible vision and was not…read moreable to see anything that wasn't large letters. Now after lasik I can see way better than 20/20! Amazing results! I was referred to Dr. Kourouyan from so many people. I'm glad I did my surgery with him. He is truly the best doctor in the world. Highly recommend, you will not regret your decision.

Having PRK surgery with Dr. Kourouyan was one of the best decisions I have ever made! Before the…read moresurgery, my vision was very poor, and I also had astigmatism. Now I have 20/20 vision! The procedure was quick and completely painless. Dr. Kourouyan is professional, caring, and extremely attentive to every detail. He made me feel comfortable throughout the entire process. If you are considering vision correction but feel nervous or afraid, I highly recommend him. You will be in excellent hands!

Since 2019 I have been having vision issues, and Dr. Chan took good care of my process for cataract…read moresurgery this year. Dr. Chan took the time to listen to my concerns and made sure that the upcoming surgeries lead to improving my vision. His goal was for me to drive without glasses, and that means very, very good vision, if not perfect. The 1st surgery was in mid May, 2022, and I went back to see Dr. Chan to make sure everything went as planned. The 2nd surgery was in early June, 2022, and so far I can read as perfectly as anyone with excellent vision. Either day or night, driving has become so much easier now that I can see so well. Dr. Chan suggested getting reading glasses, and other recommendations to deal with my dry eyes. I would say Dr. Chan was the right doctor for me, at the right time. Of course I'll write a review for the surgeon as well.

Life-Altering Administrative Failure Resulting in Permanent Monocular Vision…read more I am writing this review approximately three years+ after the events of early 2023 to ensure my feedback is entirely objective, rational, and cool-headed. I intentionally waited this long to process my frustration so I could provide a balanced yet unflinching account of how the administrative operations at Specialty EyeCare Medical Center (located on N. Brand Blvd. in Glendale, CA) cost me the permanent vision in my right eye. To provide context, my history with this clinic began a year and a half prior, when I suffered a retinal detachment in my left eye. The care I received then was excellent, and the clinic successfully saved my vision. My primary treating surgeon, Dr. Anna Gabrielian, is a highly skilled professional who performed a total of three solid surgeries on both of my eyes. I am extremely grateful to her for saving my left eye! However...this review is not an indictment of her surgical capabilities, but rather a warning about the systemic administrative failures of the practice. In early 2023, I suffered a retinal detachment in my right eye. A retinal detachment is a universally recognized medical emergency requiring urgent, time-sensitive surgical intervention to prevent permanent blindness. Unfortunately, during the COVID-19 era, the clinic severely overbooked its patient volume. Because of this administrative chaos, the office completely lost track of my file and forgot about me! Despite the urgency of my condition, nearly three weeks passed with zero communication or scheduling from the clinic. I ultimately had to call the office myself just to ask what was happening. By the time I was finally seen, the delay had rendered my retinal detachment irreversible. Following this failure, a secondary male surgeon at the practice (Haroutoun Hovanesian, MD) subtly implied that the inability to fix the eye was my fault -- a deeply unprofessional shifting of blame given that the clinic had entirely neglected my scheduling timeline. Because of this systemic failure, I am now 100% blind in my right eye, forced to live with permanent monocular vision for the rest of my life, beginning in my mid-50s (I am 56 now). This outcome was, in my opinion, entirely preventable and represents borderline medical negligence or malpractice! Note that my blindness is now causing on-going progressive exophoria, which has had significant impact on my career opportunities as an Actor! My face is my business card, so losing full sighht in one eye has chain-reaction effects! I should be irate! What makes this situation unforgivable is the clinic's complete lack of accountability. Over the last three years, I have maintained the utmost courtesy. I never raised my voice, never complained, and never pursued legal action. Despite the clinic receiving substantial financial compensation from me for multiple surgeries and visits, I have never received even a single written apology, a letter of acknowledgment, or any form of compensation for an administrative error that altered my life forever. Clearly, they feared litigation. The staff members at the front desk and in the scheduling offices can also tend to be rude and abrupt. Sadly enough, the above-referenced male surgeon displays very clear signs of chauvinism, and to worsen things, the phone service is often very rude. It also seemed that if you are not of a specific "local cultural ethnicity", you are treated very differently and way more abruptly! Online reviews also clearly seem to confirm that observation! I had 3 years of experience with that medical center (and affiliate local offices), so I am not stating those facts randomly. In summary, if you utilize this clinic, please be aware that profit and overbooking appear to take priority over administrative accuracy and patient safety. The exhausting phone hold wait times are already hard enough to handle (over 1.5 hours wait time, at times!)...your surgical outcome is only as good as your wallet and as good as the office's ability to remember you exist.

They are a great office but boy do they overbook! The office staff and doctors are very nice and…read morethey take good care of you. It's always busy though. The care is great but the experience is diminished by the amount of time you have to wait, even if you get the first appointment of the day!

Had my first Eye Exam ever and these guys dilated my eyes and then tried to do a vision test. My…read moreeyes were so blurry I couldn't see any of the charts. I wear 1.25 readers now and they are saying I need 3.75. I have asked for a recheck and they can't see me for a month and a half even though it was their mistake. Very unprofessional. Do not use them if at all possible.

Mia was very helpful, friendly and professional. Service is fast and very satisfactory.read more

I scheduled an appointment with this ophthalmology clinic for a possible eye infection, only to…read morefind out on the day of my visit--when I called to confirm--that the office had canceled my appointment without notifying me. I was told the provider would be at another location that day, but no one reached out by phone, text, or email to let me know or to help reschedule. For something as important as eye care, especially when symptoms are concerning, this lack of communication is extremely disappointing. Patients rely on timely updates, and it's frustrating to discover a cancellation only because I called. I hope the clinic improves its scheduling and notification process so others don't experience the same issue.

It was the worst experience with me seeing him for the first time ever and it will be the last time…read morehe basically looked at my eye after I had the cataract surgery. I want the second opinion he was rude.cold personality and showed no manners very careless. I can say enough about him terrible.

Run . Don't walk. Run from this doctor. He is absolutely the most dishonest and incompetent doctor…read moreI've ever met . If you value your vision and your eye care , find anyone else but him . If i could give negative stars I would

Drove 30 mins to this place. Got there early. Waited 30 mins no one went in the office to give me…read morean update about why they were running behind. Just not a good look. And super disrespectful.

On Friday 3/20/26 Dr. khanjian at the Glendale office he took out my 2 month old contact lens ,…read moreordered me new ones and ordered me glass frames in 1.5 hours, While seeing 6 clients. They showed the utmost professionalism and client care to me. He and his staff are amazing!

Excellent Eye Physician and Surgeon. One of the best in our…read moreCountry. Caring, compassionate, highly skilled, honest, and well trained! I highly recommend him!

Dr. Stephen Chang at Glendale Eye Medical Group was referred by few friends for my mom's PRK…read moresurgery after a failed Lasik surgery that was done by Dr. Kourouyan. He did NOT take any precautions and his procedure had a disastrous outcome. The laser got caught in the old incision and cut layers down in the cornea. He assured us that he will take care of all the costs and medical care for the eye, and he reimbursed half of the charges because of his negligence. My mother was scheduled few visits throughout the next year hoping to see progress while it was healing. After a year passed from the surgery date we had our last visit. He checked the eye and said I'm sorry but your vision has gotten worse and it's not healing. I can't do anything for you. We had to pay out of pocket to see Dr. Maloney, one of the best ophthalmologist in the country. He recommended a cornea transplant. Since then I have requested her medical records from Dr. Chang's office. They gave us copies of the dates that she had gone for visits and not the actual notes from the Dr. Unfortunately since a year has passed so has the statue of limitations period and many attorneys do not take the case and Dr. Chang is not taking any responsibility to care for his patient due to his negligence. My mother's eye is more then 80 percent damaged from this surgery. Her vision is mainly reliant on one eye. Take our experience in consideration and don't risk your vision to negligence.

Yes, I do come here once a year, and that's a good sign. And every time I am here, staff and…read moredoctors are wonderful. Proper, fast, caring and thorough. Short and nice way of describing the experience here. Building is clean, offices are equipped with modern technology, everything is sterile and nicely stocked. Nurses and support staff are amazing. Friendly, professional and what's important, right on schedule and won't let you wait. I was on time for my appointment, and was taken in accordingly. Yes, another important thing to mention is that they do not have those long, annoying and pointless paperwork that in reality doesn't mean anything. I signed and initialed couple of forms that are medically necessary and answered the questions that were relevant to my eyes and overall health. When I was called in, nurse went over the paperwork, checked and prep my eyes for the doctor. Before dilation, doctor cleared me and than nurse proceeded. I waited enough time for my eyes get dilated, doctor came back in, checked and I was on my happily way out. Highly recommend this office for your eye care. And please, do not forget to have someone drive you or Uber until your eyes are back to normal lol