They are very kind, patient, generous and helpful. Upgrading now, my 3rd pair from this business. I wouldnt go anywhere else.

Wow what a great place. My mom stopped in to buy some new attachments for her hearing aids and got amazing help from the front desk! The woman at the front desk was so helpful putting in the filter and getting her hearing aids to fit better. My mom hadn't spent a penny at this business and they were beyond helpful! Much appreciation! read more

I just started working with this company, and I am already impressed. Their office staff is kind, efficient, knowledgeable, and goes to great lengths to make sure that the patient understands what to expect from them. As soon as I receive my hearing aids, I will be updating this review, but so far I would recommend them. read more

I came in to see Dr. Diles as I was having some issues with my left ear. Turns out it was a lot of wax buildup. He removed it quickly and now I can hear much better! Very friendly and efficient. I couldn't have had a better experience. I highly recommend them. read more

The aid and help given was excellent. The patience exhibited in all the fitting of the hearing aid was most appreciated. I really enjoyed the office experience and all the people working there. Without a doubt, I recommend this office and staff. read more

Kenwood Hearing is by far the BEST in the business. I have so many good things to say it's hard to know where to start. 1. Super friendly front desk staff. They speak clearly on the phone. They know their customer base and what they need! 2. The audiologist is friendly and extremely knowledgable. You can tell he has passion for what he does. 3. The equipment used for my hearing test was top notch. Most advanced I have ever experienced. Additionally, when I asked about questions about the tests and how they worked, the audiologist was more than willing to take the extra time to answer them. 4. After my test, the audiologist showed me my results and explained what they meant. When he found out I had an interest in phonetics he went even further to explain the relationship between different phonemes and sound frequencies. It was awesome. When I asked he printed out a copy of my results. 5. Kenwood sells many brands of hearing aids. I was able to test several brands before I made my decision, and by test I mean wear them for a couple days! I tried out Resound, Oticon, Wydex, and Phonak before making my decision. 6. When my hearing aids came in the audiologist took real care in programming them for me and making sure they were connected to my phone. 7. Whenever I had issues I could easily make an appointment and come back in for adjustments. While there they always checked for software updates to make sure I was getting the best out of my hearing aids. In conclusion, Kenwood is the best. Go there. read more

My first visit at KHC Petaluma was life-changing! I was blindly referred by my general practitioner at PHCC, and the receptionist gave me a cancellation that same morning. I had a perforated eardrum several years back and recently developed tinnitus in the same ear. I felt like I had an earmuff, conversations became challenging and I suspected some hearing loss. Dr. Bill Diles confirmed my concerns and offered to let me try a hearing aid. He put on a Sting song and showed me the difference with and without the aid. I was truly overwhelmed by the difference and felt like I was hearing again for the first time! I was literally brought to tears, happy, grateful tears. Dr. Diles kindly allowed me to borrow the aid while he works with my insurance for approval. He and his receptionist were absolutely warm, professional, knowledgeable, and helpful. I can't thank them enough for being so kind and empathetic. They literally changed my life. I had no idea what I was missing with partial hearing loss in one ear. I wouldn't want any other team in my corner on my hearing loss journey! read more

My Mom was here from out of state and I noticed lots of repeating conversations, rather than assume anything. I started with maybe she is experiencing hearing loss. I took her for an ear cleaning for fact finding. From the front office to the back office. The care and comfort that my mother felt was beyond compare. Gentle, conscious awareness of an elders reveal of hearing loss in an excellent exchange of humanity. I greatly appreciate the manner in which Mom was handled and cared for at the Kenwood Hearing Center of Petaluma. I highly recommend this office if you or your loved one is experiencing any changes in hearing. From ear cleanings to actual diagnostic testing and graphing of deficits of hearing loss with documentation to share with insurance. No hassle, no selling tactics just facts. Thank you Deb for the initial contact that put at ease and special thanks to Audiologist Bill. Bill was personable and caring I appreciate Bill for the time he gave to our concerns and the information shared regarding Mom's hearing loss. Thank you for all that you and your staff do to take care of the community. A+ business and family attention. From Mom Thanks a million! Beverly Dominguez & Wiggins Family read more

Had to get a hearing test for another test. Kenwood made me a prompt appointment and then waived the charge for hearing test. So kind.

I can't say enough good things about the service and employees at Kenwood. My 88 year old mother lost everything when her house burned down in Coffey Park a month ago. We heard Kenwood was generously offering to loan hearing aids until folks could get new ones from their provider. Kenwood treated us like paying, long term customers. We received full service and attention. The hearing aids fit perfectly and worked well. It's a family business and they treated us warmly. As an added bonus, they have a sweet, well-behaved little office dog. What a great business to have in Petaluma! Thank you so much, Kenwood, for helping my Mom! read more

I went in for a very complete hearing test to find out if I could benefit from hearing aids. Lee Diles was very competent and set me up with a very nice pair of hearing aids. After a week of wearing them I felt that I wasn't quite ready to wear them full time and I returned them. Lee explained that there was no rush to decide and that my information would be available when I returned at a later date if I wanted to try again. I know that I when I return I'll be treated with respect and professionalism. read more

I was referred to Kenwood Hearing by Petaluma Health Center when I requested a hearing test, and I'm so glad they did! I realized I've developed bad hearing and wanted to get it tested. Bill was super friendly and very helpful. After finding that I had minor hearing loss (mostly on the higher frequency end of the spectrum), he assisted me with various hearing devices and even let me demo a pair for a week to see what it was like, which was amazing! It opened a new world for me. My time there was very educational and I could not have asked for a better experience. Highly recommend this place. read more

I recently started using Kenwood even though my previous provider was closer to me. The service has been outstanding and the product superior to what I had before. The after-sale service was easy and efficient. I was having a problem with one of my hearing aids and called to make an appointment to have it checked out. I was able to get the appoint for the next day, came in and the problem was solved in just minutes. I'm glad I switched. read more

I went to Kenwood Hearing Center and worked with Lee. He was extremely thorough and provided detailed information about the results of my hearing test. I was immediately fitted for hearing aids and was given a week to try them out. I would definitely recommend this business to anyone who has concerns about their hearing. read more

The staff and family atmosphere is exceptional at Kenwood Hearing Centers. Not to mention the personal assistance helping me find the perfect hearing aids for my needs. Bill made sure I tried all options, was available to answer questions and encouraged taking the time to get it just right. I was so relieved to find a comfortable place that would walk me through the process. I was able to try multiple demos and that was a game changer. I can now hear so much better and am happy to say my quality of life is much better thanks to Kenwood! read more

It is clear why Kenwood Hearing Centers won the Press Democrat's Best of Sonoma County 2021! I got my first hearing aids from William Diles more than five years ago. Everyone in the office was so helpful throughout the process. It was an unbelievable easy process. Bill paid a lot of attention to what level of hearing aids would serve me best and what cost issues to consider. It became clear that hearing aids are so personalized and you have to consider brands, styles and technology to come up with which one work the best for you. I recently upgraded my hearing aids and got the same quality of service this time around as I did in the beginning. It is a major change in lifestyle to start wearing or buying hearing aids and you really do need individualized attention throughout the process. read more

Fantastic service!!! The lovely young lady at the front desk is so inviting and super friendly. The hearing test was amazing and the results were super clear and explained perfectly. Best appointment I have had in a very long time. read more

I have been seeing Bill for most of my life, over thirty years! I remember being a scared little kid accompanied by a concerned mom, meeting Bill for the first time. Within minutes he had me giggling and my mom breathing a sigh of relief. He treated my congenital hearing loss as a simple problem with plenty of options for solutions. He turned what was a scary and slightly overwhelming experience into a fun one...new toys! When I was a teenager going through that super vain and "everything is embarrassing" stage, he worked with me to find "all the way in the ear" hearing aids that worked well and didn't show. He has compassion and understanding for peoples lifestyles and personal concerns regarding the use of hearing aids. When I started a career in the hospitality industry, often in loud and crowded venues with music playing and telephones to answer, he once again worked hard with me to find the right technology that worked for my day to day life. As an adult without a ton of money, Bill allows me to "test" different models of hearing aids before making financial commitments. This is HUGE, and one of the main reasons I HIGHLY recommend him to everyone I meet who asks me about my hearing aids. Hearing Aids are an investment, and a life changing one. It is very important and special to have such a welcoming, compassionate, and fun to work with team like Kenwood Hearing Center to help make the experience a positive and fun one. I STRONGLY recommend everyone and anyone with questions fears or doubts to call these guys today...they are wonderful. read more

It all started with Jessica she is kind and wonderful and responds to email right away Then I met Lee Diles who is very exceptional at what he does I have been wearing hearing aids for over 20 years now They have always been Bte and the places I have gone to have told me this is all you can get Well let me tell you Wrong After A hearing test and conversation with Lee he recommended The New Widex Evoke Ric They areGreat people do not have to repeat them selves I am hearing things I have not heard in years .But the best part is Lee and Kenwood Hearing they understand the importance and the cost factor and let you try them first to make sure you get the right ones that will fit your lifestyle and needs.I am new with Kenwood and can not say enough good things about them They are exceptional So if you are in need of hearing aids or know some that is Please go see Lee at Kenwood Hearing Centers Steve K read more

Always a great experience! I'm a 52 year old man who's been wearing hearing aids for 20 years, and I've worked with many specialists over the years to get the right devices for my needs. When I met Bill, and then Lee, I saw people who were genuinely passionate about getting just the right devices for me. As my hearing declined, they both remained dedicated to the process, ensuring I had the latest technology. The Diles family are genuinely good people, and they've always been there to answer questions or see me on short notice. And even now that I've moved away from the area, I won't hesitate to make the hour drive for maintenance. I wouldn't go anywhere else!! read more

Dr. Bill Dials and Kenwood Hearing Centers are the best! Dr. Dials took the time out of his personal Saturday, to come visit my 84-year-old father at a residential memory care facility and fit him for hearing aids. He was patient, calm and extremely helpful. I would recommend him to anybody at any time! read more

I received hearing aids from Costco. They didn't work well. I went to Bill and his hearing test was more in-depth. He then loaned me hearing aids to try. They are wonderful and do a great job. Beyond the quality of the test and the hearing aids, the best part of Kenwood Hearing Center is the incredible customer care and how much Bill has worked with me as I am going through my employer with a claim. He has been beyond patient and is wonderful to work with. Bill is low key, easy to work with, and I can't recommend him highly enough. read more

Kenwood Hearing Centers, in Petaluma, has been amazingly helpful from the first time I went in. The staff members are all extremely nice and they really get to know you on a personal level. I was recommended from another audiologist in my hometown to see Bill Diles and I am so happy that I did. My hearing experience has been phenomenal since I've switched to working with the entire Diles family! read more

I worked with Lee Diles who helped me choose my ear monitors. I'm a live performing musician so quality and precision if very important to me. The whole experience from the initial molding of my ear to the arrival of my custom monitors was great. Lee had an answer to any of my questions and was very professional throughout the entire process. I will be recommending Kenwood Hearing to all my fellow musicians read more

Bill Diles and his staff are dedicated to client care! I have referred friends, associates and even people I know casually to Bill for many years and the results for each one has been and great experience. People who need hearing resource are looking at long term...and I would bet after being under Bill's care, clients think of him as a trusted friend. Bill's consummate professionalism completed the ultimate in personal care and expert knowledge! read more

I have found Kenwood Hearing Center to be a breath of fresh air in comparison to the salespersons posing as doctors at another hearing aid dispensary. Staff was extremely helpful and put no pressure on me to purchase right away. A great experience. read more

If you need hearing aids or information on improving your hearing, look no further! KHC is the place to go for friendly professional advice and services. I've been going to KHC for 8 plus years and have received the highest level of professional service in a family friendly environment from Bill, Lee and Dan. After my appointment today for a poorly functioning aid, I left very happy and a bit emotional that I could hear again after a week of not having my aid and unable to hear normal conversations. Thank you KHC! read more

I moved up to Petaluma last fall, and when my old hearing aids failed, I went to Bill Diles to find a replacement pair. It has been a wonderful experience because Bill has patiently worked with me to find the best solution that i could afford, and he came up with pair that are not only a dramatic improvement over the old ones in both comfort and performance, but also they can be upgraded later. The whole crew here are friendly and relaxed people who make it as easy as possible to get hearing aids. read more

I'm visiting from out of town and needed a new receiver for my hearing aid. I walked in without an appointment and was taken care of immediately. Everyone was very nice and professional. Too bad I don't live in the area, I would definitely make this my audiologist. Thank you! read more

I took my mother in law there today. They were great. Very thorough and professional, and answered all of her questions. I highly recommend them. read more

I have been wearing hearing aids for over 20 years and have been to at least 10 audiologists and spent thousands on hearing aids. I have a very complex hearing loss that most hearing aids don't help with. Bill Diles worked with me to find the best technology for my issues at an affordable price. The staff are very polite and professional, I was able to get an appointment very quickly. I definitely will be a return customer! read more

Bill Diles at the Petaluma branch of Kenwood Hearing Centers has been fitting me with hearing aids for over fifteen years. His enthusiasm and professionalism make it worth the drive from Marin to get the very best hearing aids and the very best service. With over 90% hearing loss in both ears, he has prevented me from having to have surgery and found the combination of the best hearing aid and program possible. I think I hear better than most of my friends now! Bill and his staff are cutting edge when it comes to the new technologies and very responsive to all the nuances that challenge people with hearing loss. My Unitron hearing aids are comfortable, practically hidden, and so easy to use that I hardly know I'm wearing them. Don't be left out because you don't think you need hearing aids. I'm thriving, busy and involved with family, friends and community thanks to Bill and Kenwood Hearing. read more