Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Have made several significant purchases from them. They are fantastic to work with, and not only…read moredid I get what I thought was a very good deal, they did not charge for shipping. Can't recommend them enough!

It's a real, old school music store. Lessons and rentals seem fairly priced. The owner and his wife…read morerun the business there for the past 30 years.

Had a small repair. Figured I'd have to leave it, but it was fixed immediately, and at a very…read morereasonable price. Great place to do business!

The storefront is closed and is for lease. My husband bought a used trumpet and brought it there to…read morebe repaired. Guess we lost his trumpet

Holly is a wonderful ambassador for local school music programs and private music studios. She…read morestocks a great collection of music books and supplies. Her instrument repairs are professional and priced fairly.

Piano-tuning can be time-consuming and tedious work, but Becky always does a lovely job! For the…read morepast several years, Becky has been tuning the pianos at the music studio that I work at. She's knowledgable, skilled and an absolute delight to do business with!

We wanted to get our daughter's piano tuned before she came home for Christmas. Our last tuner had…read moreretired, so I tried Rebecca. Rebecca is on maternity leave, Sabrina filled in for her. In short, Sabrina was great: pleasant, careful, capable, efficient, reasonably priced, and communicative about future maintenance needs. I saved her number for next time (and for when it time for repairs).

these guys saved the day after i was scammed by some other movers. came the same day and did…read morefantastic work. very on time as well. im eternally grateful they were able to schedule me in on such short notice!!

I reached out to a handful of providers before deciding to go with Truck and a Trailer Moving. The…read morecompany responded quickly to my request and offered a lower price point than every other company I spoke with. I was given a 2-hour arrival window for the move day and they called me ahead of time to let me know when they were on the way. The whole team worked hard and took great care with my belongings as they loaded them into the truck and transported them to my new home. They even fished quicker than the initial quote. While I'm hoping to never move again, I would hire them again if I needed to.

I just want to say that the three man crew that moved my piano today were strong, fast, polite,…read moreefficient, I couldn't believe how fast they disassembled the piano, and had it safely in the truck, And when the crew chief saw how far back the house was from the street He said no problem and got it into the destination living room quickly, and then set it up and made sure it was in the location i preferred Thanks I'll be recommending your service to a friend who needs a spinet moved

We recently had our 90-year old baby grand piano restored and refurbished by Joe and his team, and…read morethey did an incredible job! It was in decent condition originally, but needed total refinishing on the outside and a good chunk of work on the inside. Joe and his team coordinated moving it across states and did a phenomenal job restoring this family heirloom. We couldn't be more happy with how it turned out and would recommend Illos Piano to anyone that asks!

Outstanding teacher! I worked with Max online (wish I was in Lancaster). You can tell his years of…read moreperforming, his experience as a Berklee College grad and his years of patient, inspiring teaching has really paid off! I had been to many guitar teachers but as an older man starting off, I never felt their teaching was designed for me. Max changed all that! I love Jazz and I find the practice inspiring and even my wife has started to say she is noticing a difference. I recommend him to all of my friends!

From the owner: I currently accept Guitar, Piano, Bass, Drum, and Vocal Students…read more I teach music production and music theory as well, please contact me if interested. I offer a free 30 minute trial lesson for new students. In totality, I play Guitar (20 years), Piano (16 years), Bass (11 years), Drums (5 years), Trumpet (17 years), Alto Sax (15 years), the EWI (Electronic Wind Instrument) (16 years), as well as singing Vocals (13 years) and an instrument invented by one of my teachers at Berklee called the Guitcellin (5 years).