Horrible customer service. If you ever speak with Christopher Lane, you will find out that he is the most rude and racist person. I tried to understand by billing statement line by line and he got furiously angry that I did not trust them. I had my oil service only for 8 months and I paid roughly $4.35/gallon, the most expensive price you can pay in Needham. After 8 months, I converted my oil to gas and the estimate they provided me was 35% higher than 3 other estimates I collected. In general, if you don't want to be humiliated by Chris Lane for inquiring about your services, please avoid this business at all cost. read more

Honestly this is one of the worst companies I have ever done business with. We inherited them when we began renting an apartment and had several issues with them and their customer service is non existent. They once were working on our oil tank and took excess oil and threw it in the snow in our back yard. We wrote the company several times about ALL the issues we were having and try didn't have the common courtesy to call or write back. Much better companies out there who charge reasonable prices AND care about their customers and want to retain them! read more

They would not fill my tank on the fixed price while we were under contract. The office guy literally could barely speak English so resolving the issue went no where!. I've checked and their price usually seems significantly higher.. Oh yeah and more hidden charges than any big bank I've even seen. Random $50 here random $20 there. For services I never asked for. They said they put something extra in the oil and then charge me without asking? I think not : / read more

this business is so bad I joined Yelp to help people know! no details, as my name is on here and they can put 2 and 2 together, but stay away!!!! go with a small company, and change to gas if you can... and don't have them do it unless you want to pay thousands more.. Emergency service was great. but the maintenance should have been done before then as a new customer. As soon as they knew I was switching to gas they blew me off and their lack of maintenance cost me hundreds... Now I never have to deal with a poor company like this ever again... DO NOT give them your credit card number... all I will say read more

We used Kerivan Lane to install our new boiler and convert from oil to gas and we had a great experience. They gave us a better price than other companies in the area. They were extremely professional, showed up on time, did high quality work and took care of us right through the end of the job. They were flexible when we had scheduling challenges with the gas company. They were friendly to my dog. I would definitely recommend them. read more

I have been a customer for over 10 years. In October, I had decided to get my oil services somewhere else and notified them of this change. I then got a call from a sales manager, John Eburn. He wanted to keep my business and offered me a good price for oil ($1.99/gallon) and a free service contract. I told him I would think about and called back in a few days agreeing to the terms. The next day, Mr. Eburn emailed me 2 types of service contracts and asked me to let him know which one I want so he could add it to my account. I emailed back and chose the one I wanted. The contract stated that it is only for customers on automatic delivery and included 24 hour emergency service. A few months later I went on vacation during the coldest week in 100 years. When I returned home, I had no heat and my house was 30 degrees. Pipes were frozen and one of my faucets broke. I soon realized that I was out of oil. I checked my records and saw that they had never delivered oil at all after I spoke with Mr. Eburn. I called the emergency service line but no one answered. I tried several times with no success. Finally the next morning I called again and got someone. One of their technicians came out and put in 10 gallons of fuel and got the system started. I then got a call from Mike McDonald, Service Manager. He told me that I'm not a customer anymore. I was surprised and referenced my conversation with Mr. Eburn and the email I had received. He asked me to send it which I did. He called me back and told me that he spoke with Mr. Eburn and informed me that I am no longer a customer and to get my oil somewhere else. This was on New Year's Eve during one of the coldest days in 100 years. Later that day, my furnace stopped working again and I was stuck with no oil, a broken furnace and no one to turn to because of the holiday. read more

Took a week to respond to email after phone conversation requesting photos of the job. Then they refused the job without giving a reason. Unprofessional! read more

Had one time experience with this company. They install new toilet in my apt. two months ago. The price was reasonable and service was excellent. No complaints! read more

Wonderful service. Great start up contract pricing!!! Rate can't be beat and believe me I compared. Service is wonderful too. I use them for two properties. Need to have an oil tank replaced and will be using them for that as well. They have been very responsive. No issues here. Would highly recommend. read more

I have had both AC and heat serviced by KL. Both technicians were kind and professional. They explained in detail all the work they were completing. read more

I booked a service for our gas boiler serval weeks ago, and took a 1/2 day off work to wait for them. The appointment was for between 8am and noon today. At 11.25am the office called to say that he was running late. He arrived at 1.15pm. He took one look at our boiler and said "I specialize in oil, not gas boilers". Then he called the office to see if someone could talk him through how to service our gas boiler. It turns out they do not even service our make of boiler, but hadn't asked our make of boiler when I booked the appointment. Needless to say I will never call them again. read more

This is the sleaziest and most unethical company that we have ever experienced. They use high pressure tactics, insist upon doing work that we did not want done once we discovered other issues, and Chris Lane is one of the nastiest, arrogant and self defeating business owners we have ever experienced. We tried several times to de-escalate and walk away from this guy - but he kept hammering. Full on war with this company - life is too short to do business with people like this and we discovered that they have a well established reputation for this kind of behavior with other customers in the area. Sorry we did not read yelp before becoming involved with them...We are filing a claim with the better business bureau concurrent with this review... read more

I've been going to Kerivan Lane gas station almost every day for the past 7 years for my business. They offer a great Depot store with cold drinks and coffee snacks ect.. They have friendly, and helpful employees who operate the station. They offer the cheapest diesel, off road diesel and gasoline in Needham. As well as offer a business house account,which is very rare these days. Chris the owner is always very delightful to see in the morning, always greets me or my crew with a "hello" or a "Good Morning". Overall I could not be happier to purchase fuel and supplies then from Kerivan Lane. read more

Update: They are still charging me for the court costs they incurred in suing me for oil I did not order! Unbelievable! They are actually billing me $50 for small claims court fees and refuse to credit! Amazing stuff! I have had nothing but trouble with this vendor. Most recently, they delivered 260 gallons of oil, despite the fact that I ordered 100 gallons specifically. Their own receipt that they put in my mailbox said "Ordered 100 gallons." Then they took me to small claims court when I didn't pay for it. They never called or sent me a letter before suing. Never inquired to see if I might be dead, or deathly ill, or just not paying for their mistake. They just sued. This organization will give you terrible service and make you miserable. read more

Go somewhere else. Had a toxic smell in the basement for years particularly during the winter. They said it was nothing. Went with another company and had the tank and furnace replaced. The other company said it looked like it neither was properly cleaned- tank oil was sludgy. There is no odor now, bills are lower, and the kids can play safely in the basement. Company was very rude when we terminated service. read more

Horrible customer service. They deliver oil in the spring when it is not needed. Total money grab. Once I told them I was switching to gas they wouldn't take back any of my $800.00 worth of oil. Not even at a discounted rate. Nothing! They said they would be happy to change another $200.00 to pump it out. CROOKS!! Stay away from them! read more

I won't recommend this contractor company if you expect accountable service if anything happens. The trouble I have experienced with this company has driven me to the extend to create a new Yelp account, just to post a bad review to share my experience. We have our boiler replaced with Kerivian-Lane after reading reasonable reviews from Angie's List. We got the new boiler installed in the end of October at cost of 11k. With the installation contract, we got one year warranty of all cost and labor. Everything was fine till this March. The boiler started to have problem. It starts to switch on and off standby mode constantly and making click click sound for a period of a couple of minutes then goes back to normal. Even after it stops the constant switching mode, an exclamation mark shows on the left of the display panel. It may happen a couple of times a day. But there is no clear indication of how it happens and how to trigger it. Then we called Kerivan-Lane, after a technician came on March 20th, we were told it's electric wiring problem and it's fixed. It's none of their business. They blame on the new Nest thermostat which we installed in January. The problem only started in March. Even we are under warranty, they billed us for another 180$. After the technician visit, problem still persists and we still see the exclamation mark on the boiler panel. So I called back and they scheduled another visit on April 8th from 8-10. Then this morning, I was waiting at home and no one showed up at 8:30. I called the service line, and was told they cancelled the visit, coz it's not their problem. Then we checked our phones. We got a missed call but haven't received any voice mail. We asked what if we change back to the original thermostat, if the problem persists, would they fix it? They said no, it's the Nest which polluted the machine. They won't fix it. This is the most ridiculous and awful experience I had with any contractor. I am going to change back to the original thermostat, if the problem persists. I am not sure what to do. This is the kind of service you get from Kerian-Lane after paying 11k with a year warranty. read more

Worst customer service we have ever come across. DO NOT DO BUSINESS HERE Spend your money elsewhere!

This company is to be avoided at all costs. After selling us oil for several years and supposedly servicing our unit, Kerivan Lane negligently spilled oil all over our basement. Did they take responsibility? No! Jack and Chris Lane actually HID from our insurance company when they tried to get the information needed to get the cleanup started. This company gives all oil companies a bad name. One wonders whether they should face criminal action for the way that they act toward their customers. In any event, there are many reputable companies out there. I doubt, seriously, if there is a worse company however. read more

We have been Kerivan-Lane customers since we bought our house more than 30 years ago. They have been an excellent company for us that entire time. Their plumbing service is excellent, but more importantly they kept our 55 year old boiler running for many years. Three years ago we replaced the boiler and oil tank. They did such a nice job plumbing associated with the new boiler that I enjoy looking at because they not only assured it worked right, but made it aesthetically pleasing. This is a family-owned business that takes tremendous pride in their customer satisfaction. I highly recommend them read more

I had the best experience with Kerivan-Lane. They were very patient with me and helpful. I had them do plumbing work in my new bathroom. As soon as my fixtures were in they came right out. They installed faucets, toilet, shower faucets. They were very neat and professional. I would recommend them to everyone I know. I wish all contractors worked like this. read more

We have always had excellent service. If I called to ask a question about a bill the office staff was very friendly. Recently our hot water heater broke. Chris came out and was very friendly and helpful. They answered all the questions we had and got us what we wanted. The men that worked at our house for a few days were very respectful. I would defiantly recommend them to everyone! read more

We had them install central ac for us (ductless AC) and they were very professional, very polite, and efficient. After a month we needed to call them about one of the units that didn't work. The manager called my wife and they came over the next morning and replaced the unit. That's great customer service! read more

Kerivan Lane recently installed a mini-split ductless heating and A/C unit in my condo. They were professional, on time, explained everything and cleaned up beautifully. Highly recommended. read more

I have had nothing but trouble with this vendor. Most recently, they delivered 260 gallons of oil, despite the fact that I ordered 100 gallons specifically. Their own receipt that they put in my mailbox said "Ordered 100 gallons." Then they took me to small claims court when I didn't pay for it. They never called or sent me a letter before suing. Never inquired to see if I might be dead, or deathly ill, or just not paying for their mistake. They just sued. This organization will give you terrible service and make you miserable. read more

I had my water heater replaced by Tom at Kerivan Lane. He was very prompt, professional, and diagnosed my problem quickly. Tom worked hard to install the unit and his work was flawless. He helped me tremendously by researching my warranty options on the old heater. He saved me a lot of time and money. I would recommend this plumber to anyone! read more

We had Kerivan come out to our new home to adjust some of our heating duct work as well as change the location of the oil fill. Throughout the process they were nothing but professional. They gave great advice, worked with us on what we needed done, and best of all, were able to turn the job around quickly (like 3 days from initial call to completion). Their quote for the work was also very competitive. What was most important to me though was their professionalism. They walked me step by step through the project and were patient with all of my questions. read more

Kerivan-Lane staff are knowledgable and talented. They show up when they promise and they fixed my furnance right the first time. It's a pleasure to do business with them. read more

Very disappointed with Kervin lane. I am a trustee in a condominium we approved an easement for owners to install a mini split system with very specific installation requirements, while the association was putting the specifications together we worked very closely with kervin lane even to them adding opinion and advice. Once the easement was legally documented kervin lane did most of the installs although it was made clear that they did not have an exclusive but by being the first company to do installs and being involved from the ground floor owners contacted them and ultimately their company got the job so far 7 units have been installed by them with more to come. The last unit to be installed was not done by the specifications the system looks terrible. Kervin lane has been contacted by our management company and by the owner to come back and make the necessary adjustments owner has sent correspondence to the general manager three times,as of today there has been no response.The unfortunate part of this story is the business practices kervinlane has shown and worse yet the owner might have to have the unit taken down. Going forward when those that request an easement to install a multi split unit they will be informed of this unit owners fiasco. read more

After my previous oil company went out of business, I did a lot of research and chose Kerivan Lane Oil of Needham. Little did I know that less than a week later, I would be faced with an emergency, after hours of course! After a call to Kerivan Lane's emergency number, Chris Lane himself showed up at my house in minutes. He solved my problem, gave me his cell phone number just in case, and caled the next day to make sure everyhting was okay. Looks like I made a good decision by choosing Kerivan lane as my new heating oil company. read more

SIgned up with Kerivan Lane for their low oil prices...big mistake. Our burner started leaking oil, KL prompt;y came only to tell us that our 11 year old burner was "dead". They quickly went back to their office and emailed us a quote for $7K to replace. We called another company willing to do it for $5K. The new company came out and informed us our burner needed to be cleaned. Had a certified oil technician come to the house the next day and for $450 he cleaned our system and it is now working perfectly. After several phone calls, emails and finally a letter we received a call from the owner. Now he claims he told us cleaning was an option. They are unethical and outright liars. I would not recommend this company to anyone! read more

Non professional and mistreats customer. Not to mention they lie about the service and delivered amount of oil. Watch out if you are in automatic delivery read more

My attempt to do a job w/ Kerivan Lane started out well enough. They were responsive to my initial phone call and had a nice, professional style. But it went downhill from there to such a low point that my advice is stay away from this company! Here's the gist: my boiler broke suddenly in late fall. One of their guys came out quickly to take a look. He was nice enough but ultimately made some major mistakes. First, it turns out he was a salesman rather than a technician (I only found this out later in the process). He "assumed" that I wanted an oil heating system rather than gas and never offered the option to switch to gas (gas is cheaper and much better for the environment). (When I eventually asked one of their real technicians why he didn't offer gas as an option, the guy said, 'We're an oil company so that's what we focus on'-- which I hear as 'let's not think about the environment or the customer; let's try to keep this company making money.'). The second red flag was the estimate, which included a vague and open-ended statement about hourly costs for replacing some pipe. The pipe that needed replacement could readily be measured, but somehow this company was unable to come up w/ a final figure on that cost. Other companies had no problem providing a solid figure for that same pipe issue. So if you read a Kerivan-Lane estimate, my advice is: watch for this sort of open-ended loophole and make sure you only accept a final, real, maximum quote. Basically they underbid on the job and then this is where they'd make their $ back (that's my read on it). The third red flag was that they were going to install a boiler that was bigger than we needed (here again based on what i learned later from other companies); a bigger boiler = more money for Kerivan-Lane; or a more benign interpretation is that the salesman just didn't have the technical knowledge to correctly identify the right size of the boiler. Finally, and here's the ultimate in "customer disservice"-- given that we had no heat and i had finally sorted out enough knowledge of the situation to finalize a plan with them, i told them i was ready to move forward. I was assured that the job could start in 2 days. Well, 2 days later, they mysteriously and suddenly said they would not honor the quote nor the promise to install the new heating system. I was on my own and now-- in the midst of cold weather-- had to find a new installer. In the end, that was a great outcome as i found a vastly better company (JM Mechanical, who was old-school honorable, fair, and great, with none of these problems). So bottom line: if you're someone who is willing to close your eyes, not ask questions, and just write a blank check, definitely Kerivan Lane is for you! If not, look elsewhere. read more

What a huge disappointment. I had been with Hughes/Devaney oil for over 5 years and I have now switched back. From the very beginning they were lots of problems. My oil tank ran out and when they came to fill it, they can with a very small amount of oil so of course we ran out again. They they would call us asking us to tell them how much oil we had left. Isin't that what they are supposed to know? When we had issues - it took them a long time to get out to us. On top of that, they want their money immediately! I assumed it was about 30 days - that is what I am used to - and they are calling and harrassing me after 10 days and won't deliver more oil. I then eventually went on a budget plan and again because I was late with a payment they took me off the budget plan (which is fine) but they did not even tell me. I have cancelled them and have gone back to Devaney/Hughes. Will not leave them again. Not the nicest of people At Kevivan either. read more

Kerivan-lane installed an indirect water-heater to replace my old oil-fired water heater Nov. 2015. After installation, it starts having issues. My boiler sometime (intermittent) would trip when water heater calls for hot water. It does't happen that frequently so I didn;t call them until 10 months later. It was then found out by another tech that the wiring of the newly installed relay box was not done properly. The relay box lacks connection to the boiler TT so that although the water heater could work most of the time, but from time to time the boiler would detect that lacking TT connection as a malfunction and trips. I have called Kerivan Lane and asked them to fix this issue but the owner has very rudely rejected to take any responsibility even it is under warranty and they are the ones installed the water heater improperly to begin with. Kerivan lane is a very irresponsible and totally unprofessional company that you should avoid with all means. I am taking them to the small claims court in MA. read more