One word- HORRIBLE Had leak in my oven, the manager Eric…read morecame out. not there 5 minutes. says there's no leak. after getting sick,I call again , he has another guy come to find a leak. Dallas says no leak and rude as hell . Finally I call an appliance repair man and he fInds the leak in the first 10 minutes. $100 dollars later WOW!! Very unprofessional

horrible staff and service. they gave me an estimate that was much lower then charged me extra $100…read morewithout informing me and kept saying no discounts because it's only an estimate. so don't trust their estimates because they act as a monopoly and have very rude staff. Nowhere to complain

Worst company EVER. They have deceptive billing practices, they over charge, they do not come when…read morethe say they will

I was an Amerigas propane tank customer. In my case it is a 5 gallon tank for a BBQ. The Amerigas…read moremachine takes a credit card and opens a door for your old tank and then open a second door to give you a new tank. Sounds good but it doesn't work, and there is no one to help. In my case the new tank had a bad value. I paid $20+ for the exchange, got a defective tank and no help. I called the phone number on the machine they display. Gave some information and then got disconnected. The store manager said they are a total pain. Often the door for the new tank opens and the slot is empty. Your tank is gone and there is no replacement. When elsewhere for a bluerino tank and all is well. So long Amerigas.

NEWS UPDATE: In…read moreSeptember, 2013, Suburban Propane tendered refunds as the result of a class-action lawsuit filed in Orange County, California, charging financial abuse among violations of Sec. 1750 et. seq. of California's Civil Code; Sec. 17200 et. seq. of California's Business and Professions Code; and Sec. 15600, et. seq. of California's Welfare and Institutions Code. Suburban Propane has been charging customers a "Reg Fee", implying the fee is "Regulatory", or imposed by a governmental entity, including adding the phrase, "where authorized by law". The fee is not any governmental fee, but just another typical 'garbage fee' charged by crooked utility operators under the guise of legitimacy. The terms of the settlement include payment of $2,750,000.00 awarded to Suburban's California customers who were swindled between 2006 and 2012. In addition, Suburban Propane has agreed to cover all costs of prosecution, expenses of the Settlement Administrator, and all other costs to implement the settlement. Suburban has also agreed to pay $1,750,000.00 to cover attorneys fees incurred by Plaintiffs.

Would not use these thieves for nothing. I am going to deal with someone else from now on. I was on…read morethe - "Do Not Fill My Tank Unless I Call You" list and they came up to my home and filled my tank without telling me. Then sent me a bill and threatened to come and cap off my gas to my home!! Beware of these low life POS people. As soon as this tank is done I am dealing with someone else!!

Since the California Public Utilities Commission refuses to regulate propane suppliers, they're…read morefree to take whatever liberties they wish with their "captive audience" customers. While all propane burns the same, shop wisely by knowing these snakes and watching for the clever tricks they'll use to separate you from your hard-earned money. "The Show-Me-Yours-First Game" Call for price and these fast-talkers will first ask you a million qualifying questions, as if you were financing the Taj Mahal. When they're convinced you're not a competitor calling to compare prices, they'll take your phone number and call you back, usually in a couple of minutes. Price-wise, they're better than their competition, but look for that to change once AmeriGas gets their toxic teeth into the business.

The worst customer service I ever experienced. Multiple times they treated me horrible when…read morecorrected them for over charging me. And do not let them work on any of your lawn equipment!

Helpful, friendly staff, they did not have what I needed, but what I needed isn't really what they…read morecarry. (Computer cable/adapter) But, I feel very at home and 'cared for' in this particular store.

Since the California Public Utilities Commission refuses to regulate propane suppliers, they're…read morefree to take whatever liberties they wish with their "captive audience" customers. While all propane burns the same, shop wisely by knowing these snakes and watching for the clever tricks they'll use to separate you from your hard-earned money. "The Sucker Price Ripoff" Buy from these leeches only in summer, when all propane companies are hurting for business and fuel prices are at their lowest. But watch out around late August, when they'll send you a "special price" invitation to fill up again, and you'll be slipped stratospheric prices which are way higher than everyone else. Curiously, their sales motto is "Relationships Matter".

I am a new resident, trying to save money to fix a leaky faucet. (Plus I recently found out how…read moreslow yet pricey professional house calls are in the KRV.) So while i watched numerous YouTubes and got some condescending "help" from chain hardware employees in the area, my bathtub dribble grew into a stream. Not just wasteful but getting scary $$. I was desperate! So i tried Archie's to try to find the right kind of washer and tools. The guys on the floor sent me to Jill. She not only coached me and let me borrow tools, she CAME TO MY HOUSE and returned TWICE to swap out tools and the washers and fixed it herself. She knows her stuff and cheerfully gives it away! A 21st century miracle!!!! Please know that this is NOT a service you can demand at Archie's; Jill offers her skills at HER discretion - she told me that she likes to help out other women because she understands how tough it can be for gals in the DIY/home repair field. Nevertheless I am now on Team Jill and a loyal fan forever. And Archie's is pretty high on my list, too! Very community based, broad inventory and staffed at least one amazing woman who knows her stuff and is generous and compassionate to desperate dummies! Thank you!!

This place has just about everything and anything that you would need. Forgot to bring something…read moreand you hate yourself for forgetting? Chances are, this place has it. My husband and I were looking for some AstroTurf to lay out in front of our trailer. We found exactly what we wanted and for a pretty good price. A bonus, we saw Peter Stormare from the Prisonbreak series in there getting some keys made. Totally a random place to see him too. Will definitely come back here should we need to.

Love this place! I go for propane weekly and Robert has taken care of me for the last 3 years…read morewonderful service I wish I could hire him ! Amazing prices for small businesses who need propane. Ask for Robert.

Awesome service, they were willing to help in any way they could. I will be using them from now on…read more Thanks guys for your service and help.

Worst company EVER, They have deceptive billing practices, they over charge, they do not come when…read morethey claim they will

If you ever have to reschedule a delivery you will truly get screwed. The new driver to our area…read morehas chosen to pick any excuse he/ she likes to not deliver propane and just it sit in the truck and drive on by. So far we have been told, he ground is too soft to deliver, the weather was too bad to deliver, the truck broke down so we can't deliver. Is there any end to the excuses? Four days go by and four days of getting nowhere with worthless customer service people that barely speak english. Get the same excuses and stupid reasons for why this company is unable to complete the most simplistic task of delivering propane. Time to move on to a different company.